Endurance Warranty Services Reviews (%countItem)
Endurance Warranty Services Rating
Address: 400 Skokie Blvd Ste 105, Northbrook, Illinois, United States, 60062-7937
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I purchased a contract in 2017. It promised complete coverage of my engine and drivetrain. In February 2019 I filed a claim for a driveshaft replacement and was denied coverage, The company claimed that the rubber boot failure that made the drive shaft inoperable was caused by normal wear and tear and IT wasn't covered. The drive shaft was but the boot wasn't. So they refused to pay for my repairs. In October 2019 my timing chain became loose and led to other failures within the engine thereby rendering the engine unusable and needing to be replaced. The company sent an assessor to validate my claim and he agreed that it was an internal mechanical failure. When my mechanic called for authorization they said they were denying it because I didnt provide receipts for all my oil changes. I provided receipts and they then told my mechanic that 1 of the receipts, *** Automotive, didnt have the Vehicle Identification Number on it, so again denied. I contacted the company myself and reminded Will J. that nowhere in my contract does it state that the VIN# has to be on receipts. I was told that their previous excuses werent in fact the real issue, the real issue was that In February of 2017 I personally changed my own oil & even though I provided the receipt for that as well and informed Will J. that even though my vehicle isnt listed on that receipt, oil filters are VEHICLE SPECIFIC they refused to accept it as proper maintenance. So their final excuse for not providing the services Ive paid them for is that an oil change performed in Feb 2017 affected my engine functionality in October 2019. I told Will J. that their excuses seem oddly arbitrary to me considering that they keep changing and the assessor agreed that improper maintenance wasn't the root cause. An oil change performed almost 2 yrs past doesn't affect an engine one whit. its obvious they dont want to pay & searched the ether until they found what they think is a proper excuse.
Please be advised, per the consumer's contract (attached), pg. 3, "Contract Holder's Maintenance Requirements","You must have Your Vehicle checked and serviced in accordance with the manufacturer’s recommendations, as outlined in the Owner’s Manual. NOTE: Your Owner’s Manual lists different servicing recommendations based on Your individual driving habits and climate conditions. You are required to follow the maintenance schedule that applies to Your driving habits and climate conditions. Failure to follow the manufacturer’s recommendations that apply to Your driving habits and climate conditions may result in the denial of Coverage.
All verifiable receipts must be retained for any service work and may be requested. The Administrator may request receipts to verify Vehicle maintenance. Receipts must be on licensed repair facility letterhead and include the date and mileage at the time of service. Hand written receipts will not be accepted."To date, the consumer has provided a single verifiable maintenance receipt dated 10/3/19. In addition, the consumer has sent in the following:1. An oil change receipt dated 12-20-18, with no vehicle information. There is no VIN and no entry in the license plate section. Endurance cannot verify that this document matches the vehicle under contract. Please note that without any identifying information, this service receipt cannot be matched to the proper vehicle.
2. A receipt from Autozone showing purchase of several quarts of oil and an oil filter. Please be advised, without any identifying information, Endurance cannot verify any service that was performed with this items. In addition, the M1-113 oil filter fits multiple models of vehicle from Buick, Cadillac, Chevrolet, GMC, Chrysler, Dodge, and Jeep and this alone cannot assist Endurance in confirming that any service was performed on the vehicle under contract.
Without verifiable maintenance documentation, Endurance cannot continue the current claim. If the consumer can provide verifiable maintenance documentation, Endurance will review and continue per the contract. Alternatively, Endurance will be willing assist in sourcing parts and/or labor to decrease the out of pocket cost to the consumer, should maintenance documentation be unavailable.
Please note, to date the consumer has still only submitted a single verifiable maintenance document. No new documentation has been submitted. In addition to the single verifiable maintenance document, the consumer had previously submitted 2 documents, attached to this response. The first document is a receipt from Autozone showing purchase of oil and a filter. There is a handwritten message "customer purchased products to perform his own oil change". Please be advised, this handwritten note is not acceptable proof that the vehicle in question had maintenance services performed, nor the date and mileage of the supposed maintenance services. It is also not clear who wrote the note, and therefore this receipt is not acceptable proof of maintenance.
The second attached document demonstrates an oil change, but the specific vehicle cannot be determined. There is a handwritten note, matching the handwriting on the first document, showing the consumer's name and the last 6 of the VIN. However, the consumer's name is already listed on the document itself in the proper field and it is not clear when this note was applied. Regardless of the missing VIN, the license plate field shows "111". Endurance's inspection photos confirm that this is not the correct license plate for this vehicle and therefore this document cannot be verified as belonging to the vehicle under contract. Without any specific vehicle information, these documents cannot be accepted.
Please be advised, there is no claim that "an oil change from 2 years ago caused the failure". It is the lack of verifiable maintenance that has caused the claim to be declined. Per the consumer's contract, all manufacturer's maintenance guidelines are required to be followed. At this time, Endurance cannot verify that these guidelines were followed.
Without verifiable maintenance documentation, Endurance cannot continue the current claim. If the consumer can provide verifiable maintenance documentation, Endurance will review and continue per the contract. Alternatively, Endurance will be willing assist in sourcing parts and/or labor to decrease the out of pocket cost to the consumer, should maintenance documentation be unavailable.
Complaint: ***
I am rejecting this response because: The handwritten notes on the pages are just that, notes. They're notes my mechanic wrote on the papers for record keeping purposes. They don't pertain to my claim and I never stated that they did. The additional issue of the maintenance receipt from *** Auto Care clearly states that the maintenance was performed on a 2010 Grey Cadillac SRX listed in my name, with my current address and my current phone number, and a corresponding mileage. It strains credulity for the company to claim that I apparently have TWO grey 2010 Cadillac SRX'S with the exact same mileage just laying around. The license plate listing was never mentioned to me until now. At first the problem was no receipts, then the problem was the receipts don't all have a VIN #, a claim that is unsupported by my contract as a disqualifier, now today its the license plate. Their adjuster verified that it was an internal mechanical issue. The fact that I as millions of Americans have done throughout the history of car ownership changed my own oil 2 oil changes and 50,000 miles prior DOES NOT IN ANY WAY, SHAPE OR FORM and in no ones imagination affect the viability of my engine almost 2 yrs later. As Ive stated before it seems to me that the company is searching the ether for excuses why they cant honor the contract that I paid them for. I feel like I've been scammed and their ever changing excuses does nothing to alleviate that feeling, in fact to me it proves my allegations are justified. An earlier claim was treated exactly the same by them in the past, they claimed because a rubber part rendered the entire part unusable they wouldn't cover that part even though it was listed as a covered part, in other words they used an unlisted loophole to NOT cover a part my contract said they would cover. I want to file arbitration but I have received no response in the interim three weeks from the company in answer to my initiation of the process. I was a loyal customer, this is in fact my second contract with them. I will be looking to other companies for my warranty needs and will be sharing my experiences on all social media platforms about their bad faith practices.
Sincerely,
Darren
I purchased a warranty policy from Endurance after my factory warranty was expired, I had an active endurance policy for few months and when my car broke down they refuse to fix it saying that my vehicle had a pre existing condition, that pre existing condition they claim was based on a 2016 oil consumption test that was performed in 2016 in my 2013 Cadillac ATS , since they denied the claim to replace my engine claiming pre existing condition I went to Bayview Cadillac and got the records from my vehicle showing that the oil consumption test done in 2016 was normal and nothing was wrong with my vehicle in 2016 and they had no reason to deny my claim that is cover under my policy in 2018 for a new engine , I got the records plus a letter from the general manager st Bayview Cadillac stating that there was no pre existing condition with my vehicle but Endurance never paid to fix my engine so I had to pay out of pocket to fix it , few months later my AC control system broke and they also deny the claim to fix it when it’s clearly covered under my policy with them, so again I had to fit the bill , after few months my car water pump went bad and again Endurance denied the claim leaving me with another bill to fit , and it didn’t stop there last week my car turbo broke and the mechanic told me that I need a new turbo , Endurance again denied to fix the turbo , I had Cadillac dealership , an attorney and others mechanics review my contract and all of them said the same thing , that all those parts is covered under my contract because it’s stated in there and I have a premium policy with endurance , I need endurance to honor their contract with me because I have been doing my part paying my monthly payment as agreed on contract . I feel like they are bullying me and taking advantage of me .
Endurance understands the consumer's frustration. While the consumer's contract does cover hard-part failures for many components, it does have a list of excluded items, such as seals and gaskets. After a review of the consumer's claim history, each of the consumer's claims happened to be for an excluded item. While Endurance cannot override its contract terms, Endurance is sympathetic to the cost of these claims and has agreed in the interest of customer service to provide a full refund to the consumer, less the cost of one previously goodwilled claim payment.
First when I called the lady made me buy the top coverage,
She said everything would be covered except the old change, brakes and tires, car broke down and claim denied had to pay $1900 out of pocket. when I called and tried to cancel it they kept transfer me from one to another till one guy gave me a deal, I gave it a chance. Again alternator died and claim denied again, called and the same thing happen all over again, missed one payment and the policy canceled and whoever spoke with me on the other phone was rude and racist because my English not perfect.. the canceled my policy and I got no refund at all they never paid for any of my maintenance I paid $2400 out of pocket while having a full coverage warranty, very sketchy and shady business. They tell you something and the contract won’t include everything.
Was told that my claim will not be covered do to vehicle being modified how ever the dealer along with bmw north america says I have the correct size tires on the car in addition was told that even things that have nothing to do with the tires like ac work or electrical would also not be covered
But then tried to sell me a more expensive plan so the car would be covered !!!
Please be advised, the owner's manual for this vehicle lists several factory wheel and tire size options on page 144 (attached). The consumer's wheels and tires are not a stock factory size, nor are they a factory option as listed in the owner's manual and are therefore a modification. As the consumer's contract does not allow for any modifications, the claim was declined.
Please note that while multiple tires and wheels fit this vehicle, the contract only allows for stock sizes or manufacturer factory options. If the consumer can provide documentation from BMW of North America stating that this is an actual factory option and not simply a different size that happens to fit, Endurance will review the new information. The consumer may provide such documentation by email to [email protected].
I called to cancel my vehicle service contract after having read a number of negative reviews regarding this company! I first spoke to a woman who tried to get me to change my mind stating that businesses that have an A+ rating with the Revdex.com pay thousands of dollars to get this rating!! She also offered me a $400.00 discount to lower my monthly payments. I told her I was was not interested and wanted to cancel. When she saw that I was not about to be swayed, she transferred me to a supervisor named Nick. He said he was sorry that I wanted to cancel and asked why. I told him that I was concerned about all of the bad reviews with the Revdex.com, he also mentioned the thousands of dollars that people pay for accreditation, and I also didn't like the 30 day AND 1000 miles waiting period, especially since our 2012 Subaru Forester only has 33,350 + miles and it would take us quite a while to drive the 1000 miles. He would not listen to me, he kept going on and on about what could possibly happen to the car and how much it would cost us for repairs. I felt I was being pressured and told him that I didn't appreciate his high pressure tactics! I kept trying to end the conversation stating I just wanted to cancel the contract and get my $295.00 down payment refunded ( I was within the 30 day period) and end the call. We went round and round for nearly 15 minutes. I was so frustrating by his rudeness and his inability to stop pressuring me, I finally had to hang up on him. After a few minutes, I called back to inquire if I needed a cancellation number. The woman who took my call was extremely rude and told me the policy had been canceled and I would receive my refund, and I did not need a cancellation number. I can see why so many people complained about how difficult it was to deal with this company. I will check with my credit card company regarding my refund in the next few days as I was told it would only take 2 to 3 days. I feel that I was being scammed!!
We entered into an extended warranty contract with Endurance on our *** 2014 Van ***. The entire cost of the policy has been paid and the van is below the mileage and time limits on the policy. On July 8, 2019, we took that van to Fox *** dealership in Charlevoix, MI for work. The van was making a clicking noise and the check engine warning had come on. Fox found that the van had a valve lifter problem. This is a known issue on this V6 engine, It also had a thermostat that was stuck in a partially open position. Endurance said an inspector would be sent within 24 to 48 hours. After two days, Endurance said an inspector would not be sent and asked the dealer to be their inspector and to send copies of documentation on the maintenance and work done on the van, photos of what the dealer had found on the van so far, and an explanation of the work required to be done. This was done. Endurance couldn’t read all of the documents and asked for photocopies of the records be sent to them via the mail. The hard to read documents are records of oil changes that have faded over time. The service manager talked to Endurance at least three times for over an hour. He said this is the worst experience his dealership has ever had with a warranty. He doesn’t understand why Endurance needs oil change receipts. I called Endurance. They wanted a 3rd copy of the documents & asked that I trace info.& if the dates and amounts were not clear, estimate or guess what they were. I could be charged with fraud for doing that. They would not make a determination without the records. After 2 weeks without a car, I had the van fixed without their approval. I had no choice. Fox said I did not cause the problem. They wouldn't accept the dealership's inspection or opinion. I sent a letter to Endurance via email on August 22 with my position and asking for them to cover the cost. There has been not response.
As Endurance had not received legible maintenance records, maintenance could not be verified. During Endurance's attempts to receive legible maintenance documentation, the repair was performed without authorization. Per the consumer's contract, authorization must be given prior to any repair.
In the interest of customer service, Endurance has agreed to provide a goodwill reimbursement to the consumer. Endurance apologizes for the delay experienced by the consumer and strives to provide a continually smooth, expeditious, and exceptional service.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Sincerely,
Richard
I received a letter in the mail soliciting a Vehicle Warranty on my vehicle. They had the model and year of my vehicle, of which I have no idea how they got that, in the letter. I have no interest in a warranty from them and the letter is deceptive and makes one think they need to renew their warranty, which I have never had a warranty with them. All I want is for them to not send me a solicitation at my place of work (*** E Ross, Clearwater, KS 67026) or my personal address at *** S 2nd Street, Clearwater, KS 67026. Furthermore, I do not want them contacting me via phone, text, email, letter, or by any other means.
We are sorry for the frustration that Endurance's mail piece caused the consumer, and as a result of the consumer's complaint, our company placed the consumer on our internal "Do Not Mail" database to ensure that they do not receive any future direct mail advertisements from our company. Please allow up to 10 business days to process this request. The consumer may still receive additional mail pieces sent during the processing time.
Purchased a warranty from Endurance (contract #***), for my 2007 Mercedes sl550. Engine mount covered Nader the contract. Had engine mount failure five months later, took car to dealer for repair and Endurance will not pay rudely addressing the dealer stating that the car probably had to many miles and the damage was due to wear and tear. Just over 50,000 miles at start of contract. They knew the miles and the year prior to taking my money. This is a warranty scam. They could effectively use the “wear and tear” argument to decline payment for any repair for which they are contractually obligated. They are in violation of warranty agreement. The public should be protected from predators like this.
On 6/17/19, the consumer contacted Endurance and purchased the Select Premier vehicle service contract. A digital copy of the consumer's contract was sent for his review. The consumer was provided a 30 day period to review the terms of the contract, during which he could receive a full refund if the terms were not acceptable. A copy of the contract is attached to this response.
On 10/10, a representative from Mercedes-Benz of Easton contacted the Endurance claims department to file a claim for repairs. The repair facility reported that the transmission and engine mounts had collapsed due to age and the oil filter housing was leaking. As the transmission mounts and oil filter housing are not listed for coverage on the consumer's stated-component contract, the repair for these items was declined. While the engine mounts are eligible for coverage, the cause of failure was due to age per the repair facility. Per the consumer's contract, pg. 2"Breakdown refers to the Breakdown of a defective part or faulty workmanship as supplied by the Manufacturer or Dealer, but does not include gradual reduction in operating performance due to wear or tear or damage resulting from BREAKDOWN of non-covered parts."
As the consumer's contract covers electrical and mechanical components failures but does not cover wear and tear failures, the claim was declined. Please be advised, not every cause of failure is due to wear and tear. Endurance bases its claim decisions on evidence as reported by the repair facility and will cover any failure as specified in each consumer's contract. Unfortunately, this particular cause of failure for this particular consumer could not be covered.
In the interest of customer service, Endurance has agreed to issue a full refund to the consumer instead of the contractual pro-rata (partial refund), pending receipt of the consumer's authorization to do so. The consumer has been notified by voicemail of this offer and Endurance awaits his response.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID and find that this resolution is satisfactory to me.
Sincerely,
Leonard
After almost a year of being a member I had a life circumstance that forced me to cancel my policy. I spoke with two agents. The first agent vesh was very knowledgeable about the policy, reasons for keeping the policy, and potential deals that they can offer to help make the payment lower. He was very persistent. After a day or two I realize that the discount would not be enough and that the cancellation was the only choice I had. I spoke with Mary *** who was very polite and understanding who also addressed a concern for leaving the policy. She canceled the account and gave me information for when I was ready to return.
I think that all the people I spoke to at my warranty department, and the claims department, were so committed and understanding in helping me through the process in helping me get my truck fixed. But I especially want to thank William *** who told me all the right steps to follow to get my issues solved. So thank you slot William ***. God bless endurance family.
They made all these promises on an extended warranty; even sent me a booklet on coverage since I had the supreme coverage. They are rude, hang up the phone and can't get anywhere and whatever they promise I found out a year and a half later after my car has been in the shop for 6 months that they are just sub-contractors. They have recorded lines I would like to subpoena because at this point it's fraud and breech of contract. They gave me no rental car like promised or nothing and it's really affecting me due to not have a ride to work,school, the store etc. They are nice only when they are trying to lure you in but then when you call on a claim they don't hesitate to hang up. They are denying claims as simple as a gasket which my dad called acting as a customer and they said they covered it under a cheaper contract this is a huge scam the government is letting them get away with on all this complaints in not even 12 months.
Please be advised, Endurance is simply the selling agent for this contract. The administrator/obligor as listed on page 1 of the consumer's contract (attached) is Interstate National Dealer Services, now D/B/A ***, Inc. This means that ***/Interstate is responsible for all claims administration (approval or denial) and Endurance plays no role in this process. At the initial purchase on 1/29/18, and again on 10/18/18 at her request, the consumer was provided a copy of the contract with Interstate/*** listed on page 1 as the administrator.
Although Endurance plays no role in the claims process, Endurance will occasionally reach out to the administrator on the consumer's behalf to determine the status and details of claims and make the best case for the claim to proceed. Per the ***/Interstate claims notes, a claim was authorized on 6/6/19 in the amount of $1119.87 for repair of the rocker arms, camshaft, and a mechanical failure of the valve lifter. Please note that the repair facility did NOT submit a completed invoice for payment, and although the claim remains authorized, payment has not yet been submitted to the repair facility pending this documentation.
Subsequent to this authorization, the repair facility again contacted the administrator and reported additional failures to the left side lifters. The repair facility reported to ***/Interstate that the left side lifters had collapsed due to wear and tear. As wear and tear is not eligible under the consumer's contract, Interstate/*** denied that portion of the claim. The original failures were still authorized in the amount of $1119.87.
At this time, Endurance recommends that the consumer or the repair facility submit for the authorized amount of $1119.87. The claims administrator, ***, can be contacted at .
I paid with a personal check to start coverage with the company and they took my check through their payment center. They cashed it but I don’t have any coverage. They can’t even find me in their system yet they managed to cash my check.
Please be advised, no account was ever activated for this consumer. The consumer sent a check to Endurance that was mistakenly cashed into a holding account for Endurance contracts in the belief that it was a monthly payment on an existing account. Endurance apologizes for this error. ***, the payment processor, will be issuing a refund to the consumer in the full amount of $233.28. If the consumer would like to confirm this with ***, they may be contacted at .
Scammed my 92-year old father to get warranty on a LEASED car.
I have a car service warranty with endurance they tell you that when you have a major repair all you have to do is take it to your dealer to get it fixed and that your deductible will be $100 but I recently had to take my car to the shop for a transmission replacement they did not do what they're was supposed to do I end up having to pay 930
Dollars to get my car back be also told me that I could get a rent a car I got the car on Friday the place that was repairing my car was closed Saturday and Sunday and Monday and Tuesday for a holiday Jewish holiday so I couldn't get my car until Wednesday in the contract it doesn't say that we would get you a rental car for 5 days only it says until auto repairs are complete I had to pay $52 to my resolution is I want them to stick to what they said they were going to do and pay me my $930 back 4 / for the repairs and $52 for the rent a car from Hertz Hertz Rental which should have been covered to
To date, Endurance has paid more than $5300 in approved claims on the consumer's contract and will continue to do so as the contract terms specify.
Please be advised, the consumer's repair was approved in full in the amount of $3123.62. The attached invoice from the repair facility and signed by the consumer shows total charges of $3223.62. Less the consumer's $100 deductible, this matches Endurance's approved amount of $3123.62. Endurance is not aware of any other charges from the repair facility as they are not present on the invoice. Endurance recommends that the consumer contact the repair facility and receive an itemized list of charges showing why that amount was charged and compare it to the invoice that he signed, attached to this response.
In regards to the consumer's rental benefit, per the consumer's contract pg. 9, "Additional Benefits of Coverage", "Rental Car Benefit and Substitute Transportation: In the event of a covered Breakdown, We will pay or reimburse You for receipted expenses to rent a replacement vehicle (from a licensed rental agency) or for alternate public transportation while Your Vehicle is at a licensed repair facility. Coverage will be provided to You up to a maximum of thirty dollars ($30) per day and a maximum of one hundred fifty dollars ($150) per Breakdown. Rental car reimbursement will not continue beyond the day that repairs are completed and You are notified of the completion."
Endurance authorized the maximum rental payout for this breakdown, $150, and unfortunately no further amount can be authorized per the terms and conditions of the contract.
Please note, Endurance is simply the claims administrator for this contract. The selling agent is Auto Repair Network. Auto Repair Network can be reached at 877-225-0152.
The claim was authorized per the contract terms and conditions, and paid with a valid invoice from the repair facility and signed by the consumer. Any amount that the repair facility chose to charge the consumer beyond the authorized $3123.62 cannot be paid by Endurance. As there is no itemized listing of these charges, Endurance is unable to assist in determining what they are for. Endurance recommends that the consumer contact his repair facility and receive a complete itemized listing of charges.
Complaint: ***
I am rejecting this response because: I will tell the complete story I took my car Masterworks Auto Repair because of the transmission
was jerking so I filed a claim with endurance and doing send an inspector out and the inspector Road in the car and decided that the transmission needs to be repaired instead of telling the repair shop to fix it they had the repair shop to call me and get permission to break down the transmission I'm wondering why they just didn't tell the Ra Shop to repair my transmission I found out later after the mechanic it tore down the transmission he told them what it cost to repair but they wanted to send their own transmission Out but the shop does not accept those type of parts such as rebuilt Transmissions so he told them what it would cost to repair it then endurance told repair shop how much they were willing to pay if he did not accept their transmission here comes the part of why they told me to tell him to break down the transmission it was because I had broke down the transmission I had no choice but to pay the extra $900 or have him to put my transmission back together still unrepaired or accept their transmission so I was going to cln a rock and a hard place once the repair shop told me they would pay all but $93 vent left me where I had to pay the $938 or tell them to put my car back together on repaired they advertise that if you have Auto breakdown you can take your car to the dealer or to any qualified mechanic shop and all you have to pay is $100 they did not say that they will pay a certain amount if they think that's what they want to do what they did was unfair they knew the full price of repairing my auto but they refuse to pay that amount so I was stuck with the bill thank you I hope I've cleared up some things except there rebuilt transmission oror put the transmission back together or they was not going to pay it now that would have cost me $1,000 just to put it back together on repaired so I was stuck they were wrong please let me know if there's something more I can do
***
*** Stubbs
This authorize a towing company to my vehicle to the repair shop. After explaining that the water pump was leaking they said it was covered and later denied both claims.
I purchased a used car warranty plan 3//9/2018. I paid the full purchase price on a Visa credit card. On 8/21/2019 I was denied a claim request. I was told my account was never funded. I have made numerous attempts to contact *** with no success.
We don't have a record of this customer.
Endurance Delaer Services LLC
*** Skokie Blvd, Suite 105
Northbrook IL, 60062 Ph
I resent the first two pages of my warranty booklet.
John
Endurance believes this complaint was filed with the wrong company.
Please be advised, Endurance is solely the claims administrator for this contract. Endurance did not market or sell this contract. The selling agent for this contract was ***. *** was responsible for the purchase and payment terms of the contract application. Endurance has not received any funding for the contract application, and as such the contract was never activated. A payment plan was set up through a third party payment processor, ***. As Endurance did not receive any contract application funding and the consumer did not participate in the monthly payment plan with *** to provide funding, no contract was activated and the application was rejected.
Endurance has the following contact information on file for *** and ***:
***:
[email protected]
***:
I was ready stop my Service but the representative pumped me up to keep it how it will Benefit me one day
Juan was amazing. I initially called with the intent to cancel my contract due to currently being unemployed. However he offered to take care of next month payment and even threw in a gas card to give me time to look for work without worrying about one of my smaller payments. Thank you again for helping me.
I spent several weeks trying to get authorization for a repair that is covered by my extended warranty. Endurance would say it is a problem with the dealership that is to repair the car; the dealership would say it was a problem with Endurance. The problem with my car involved the air conditioner. The average daily temperature where I live is the upper 90s. I spoke with numerous people at Endurance over the weeks of trying to get this settled. I couldn't understand what was the problem and no one I spoke with at Endurance had the time or patience to help. After eleven weeks and heat exhaustion , I called to cancel my contract with Endurance and find another company. For the first time in eleven weeks, an angel answered the telephone at Endurance. Her name is Lorel ***. Not only did she throughly explain what the problem was but she went above and WAY BEYOND the call of duty to resolve this issue. She attempted to reach the dealership's manager to no avail. She stayed on the phone with me while I drove ( 3 miles) to the dealership and spoke directly to them from my phone! WHO RENDERS THAT TYPE OF SERVICE?!!!! SHE DOES!!! My car is being repaired and I am in a rental with a working air conditioner. Yes, The temperature is still in the 90s. If Mrs *** hadn't answered the phone October 1, 2019, I would have cancelled my contract, struggle to pay for the repair or had a heat stroke in the process. So........THANK YOU MRS. FOR YOUR CARING CONCERN FOR CUSTOMERS!!! I thought that level of service disappeared long ago. By the way Mrs., can you help the people answering the phones in customer service to realize that we (customers) are human and insurance may not be our area of expertise. We may need some patience and understanding. Thank you! Thank you! Thank you, Mrs.!!
Signed: One grateful customer.
I purchased a policy through Endurance and paid for it for 2 years. My transmission recently started having issues and now they refuse to cover it, due to a *** and *** sticker being in the window. They recently processed claims with the same stickers being in the window. I spoke to Scott and told him I had not driven for the companies in a while and was unaware about this. He asked me to provide documentation showing the last time I drove and told me to deactivate both accounts and to send proof that the accounts has been deactivated. I have done what they asked. I was told yesterday that because I made a Revdex.com complaint it was holding up the claim process and that maybe if I responded and closed it the claim would be processed. I called back in today after doing everything they asked and the said they would not cover my vehicle. I paid for two years and they did not have a problem taking my money. My vehicle has been at the shop for a week and they have been giving me the run around. Not to mention A man named Leonard was very rude and nasty to me when I 1st called. I want my vehicle covered or I want a full refund of what I paid this company. It's very convenient that my policy ends next month anf now I am having all of these problems.
Endurance believes this complaint to be a duplicate of complaint ID.
Per Endurance's previous response,"In the interest of customer service, Endurance has agreed to continue the claims process for the consumer's current claim pending the submission of documentation from *** and *** that the consumer has not driven for those services during the contract period. Please be advised, this is not an explicit authorization of the claim, but simply that Endurance will agree to continue the normal claims process after receiving the documentation."
The consumer's contract does not allow for any commercial usage, including ride-share services. During the initial activation of the contract in 2017, the consumer was asked by an Endurance verification representative if she used the vehicle "for any business or commercial purposes, including ride-share such as *** or lyft". The consumer answered that she did not. Please be advised, the documentation submitted by the consumer confirmed that she operated for *** as recently as July 2019. As the vehicle was used for commercial purposes during the contract period, regardless of whether the consumer has since stopped, no claim payment is eligible. Please note, Endurance previously paid 2 claims in the amount of $720.35 and $2337.50, respectively. No ride-share signage was noted at that time and the claims were paid in error. If Endurance had known at any time, including when the customer was asked specifically, that the consumer operated for ride-share, Endurance would not have paid any claim at all.
Please note, the fact that the customer had previously filed this duplicate complaint under ID did not affect Endurance's decision or the result of the claim. The result of the claim review was based solely on claim and contractual evidence, as well as the documentation submitted by the consumer demonstrating the unauthorized commercial usage. Endurance advised the consumer that the entire account was under review, but did not suggest that marking any complaint resolved would result in any specific outcome.
Endurance believes this to be a duplicate complaint of complaint ID ID.Upon receipt of the initial complaint, an internal investigation was performed, including a review of all recorded phone calls with the consumer.
Per Endurance's previous response, during the recorded initial activation phone call of the contract in 2017, the consumer was asked by an Endurance verification representative if she used the vehicle "for any business or commercial purposes, including ride-share such as *** or lyft". The consumer answered on a recorded line that she did not. Please be advised, the documentation submitted by the consumer confirmed that she operated for *** as recently as July 2019, as does her previous response confirming that she operated for them "just once" in that period. Please note that any operation for rideshare, even "just once" is not allowable under this contract. As the vehicle was used for commercial purposes during the contract period, regardless of whether the consumer has since stopped, no claim payment is eligible. Please note, Endurance previously paid 2 claims in the amount of $720.35 and $2337.50, respectively. No ride-share signage was noted at that time and the claims were paid in error. If Endurance had known at any time, including when the customer was asked specifically, that the consumer operated for ride-share, Endurance would not have paid any claim at all.
I am rejecting this response. Per my previous response I would like a full refund for everything I paid this company if my vehicle is not repaired. I was told in other words to delete my previous Revdex.com complaint to speed up the process if my claim and after I deleted it I was told my claim was denied. Per the repaid shop and myself there were a total of 4 stickers on my vehicle in plain sight when the inspector looked at my vehicle. There were stickers in the front and rear of vehicle. It would be a lie if they say the stickers were not on the vehicle. I was also told to delete both *** and *** accounts, and to provide proof of the deletions. Also to provide proof of the last time I have driven which was several monthd ago. I want a full refund of everything I paid Endurance Warranty Services and will not stop fighting my case. I am absolutely appalled at the service I have recieved from this company.