Endurance Warranty Services

Ms. says the comapny sends her too much mail and now they are calling also.

I purchased a vechicle warranty from Endurance around April of 2016. I was advised the best warranty for my 2007 *** was the Select Premier which is 75,000 miles or 60 months. The warranty cost was $2,259.00. I recently (May 2019) had an issue with the transmission. I took the vehicle o the dealership service department for an inspection and Endurance sent an adjuster to inspect the vehicle. I was told the claim was denied due to the dealership stating I needed a radiator in addition to the transmission and that the radiator caused the transmission damage. My vehicle has been well-maintained and I have all my service records and prior to this issue the vehicle was fine. It was also serviced within a month before the issue surfaced but the warranty company was not interested in seeing any of my maintenance records. When I called an requested a formal denial letter, the customer service representative was VERY rude and told me that just because I was ignorant to the inner workings of a motor that the claim is still denied and refused to let me speak with a manager. He also stated that they don't give customers a reason for denial in writing. I responded by telling him that a certified mechanic didnt see the issue in the last service appointment which was about two weeks prior to the incident. This company is a FRAUD and misleading to consumers. I will NEVER do business with this company again. I would like a full refund for the cost of replacing my transmissio

Endurance Warranty Services, L.L.C. is nothing but a scam set up to take your money and provide as little service as possible. I have a contract paid in full for car repair services. I was told that I needed a new timing chain for my car by the car dealer ship. My car has 155,000 miles and my contract covers up to 198,000. Today I was told it would not be covered if the problem was wear and tear, but it would be covered if the belt was damaged or broken. This does not make sense. The car has 155,000 miles on it, do they expect the timing change not to have wear and tear. Why else would you buy an extended car warranty? I have had major repairs in the past that they did not cover

The letter from Rebecca *** is full of holes.
She does not know the first thing about my coverage.
She's "fishing"; I'm not biting.
Go Away.

I have a contract with Endurance Auto Warranty, my vehicle been at ford for two days now inspector came out approved the claim right away called Endurance from Ford and reported the claim and approved it. Megan from Ford was told that she will receive a claim number from Endurance to fix the vehicle and she did not receive the claim number nor did they call her back! She had been calling them and so have I. She was told that they close at 6pm she Meggin called at 5pm Central standard time they were closed.

Beginning May 9th 2019 issued a request for refund on a vehicle warranty contract after trading in the vehicle. Endurance requires the customer (me) to contact the Dealer to initiate the cancellation request which I did. Dealer provided to me receipt of forms they submitted as directed by Endurance. Today I am told by Endurance the Dealer also needs to submit a cancellation form in addition to the cancellation request. I am extremely displeased with Endurance and they have provided no way to escalate this situation within their dealer services department after request.

They gave me a contract saying after 30 days & 1000 miles and first payment I am covered, well 32 days hit & about 3000 miles!!! And payment process they REFUSE to fix my ac compressor and a few other minor things that ARE ALL COVERED because they say it is old stuff from before warranty! So they call me a liar basically, and then they REFUSE to give me refund after I get upset and want to cancel my warranty because they do not honor the contract! Extremely pissed off & discusted with this company!

I applied for the service to get a warranty on my vehicle only to find out that after waiting and paying for the warranty it wouldn’t even cover my car, therefore, I reached out to have the warranty canceled as well as be refunded for the services that I didn’t get the chance to use or enjoy I was told that I was going to be refunded. I was asked to fill out a release form and get it notarized which I did I was never told that the odometer meter had to be seen in to receive my refund I mailed the letter off and waiting still to this day after being told that I was going to be refunded have not received my refund I’m disappointed because when I called to follow up on it I’m treated like a criminal being interrogated. I was hung up on her to call back several times and asked to send emails pertaining to the document that I sent a year ago which I had to send the emails three different times before being told they finally receive them which is strange. I was asked multiple questions only for them to try to re-construed the answers that I provided at this point all I’m seeking is my refund and I no longer want anything to do with this company as it seems to be a scam.

BUYERS DO NOT WASTE YOUR MONEY PLEASE!!!! I purchased a warranty from this company. Upon opening the policy I explained that "my car has a CVT transmission," which the VIN number also gives them that info. I made the down payments, made the monthly payments on time, and did the XYZ to meet their requirements for the policy. Months later, I started having issues with my trans. I took the vehicle to dealership. They explained that "the trans is going bad and need to be replaced." They contacted Endurance. Endurance sent an inspector out who allegedly stated its the trans. Well instead of Endurance paying for the repair, they requested that the transmission be torn out of the car and broken all the way down with my permission, which makes me responsible for the tear down cost if they decline the claim. The dealership representative was appalled as I was. He explained that "they have never heard of such a request being that the vehicle has all the alerts for a transmission replacement." He also explained, which I agreed that "it doesn't make sense to make myself possibly responsible for $1k to tear the trans down. That's a fourth of the cost to replace the trans." I stressed my concern with Endurance rep Morris, he stated that "they will deny the claim because the diagnose is incomplete or I can authorize the tear down making me possibly responsible if the claim is not approved." I asked for a manager. He stated there wasn't one available. I told him it sounds to me that Endurance is looking for a needle in a haystack. A reason to decline the claim. I find it hard to believe that both inspections, from the dealer and from their inspector point towards the transmission and they're still looking for more info. Absolutely ludicrous!! This company is a waste! PLEASE SAVE YOUR MONEY!!

Denied claim for not having VIN on oil change receipt, even though make/model, customer name and phone number was listed.

My wife and I purchased this Endurance Auto Warranty coverage contract number *** on 07/05/2018 to cover our 2008 Ford Edge from future repairs in the near future. We an great experience with the parent company *** with our 2003 Ford Windstar in the past. Since Endurance was under their umbrella we decided to give them a chance. Everything was going good until about 05/2019. My master cylinder and brake booster went out on the truck. We discovered that our policy covered (Only lubricated parts) of the truck. Brakes were not covered. Although, I almost lost my life going into ongoing traffic. Endurance did nothing to help with that repair. I paid over $900.00. We were told that the coverage with be bumper to bumper. We bought one of the BEST PREMIER Select policies to ensure we were covered. (We took that blow) Customer education is everything. In late June to early July 2019. My truck ran into another problem. It was over heating continuously. I took it to the Ford Dealership. They stated the issue was the Coolant fan had gone out. In PREMIER SELECT contract the cooling fan is actually covered. The Ford repair center calls in to make the claim. Endurance denied the claim. Stating that it was a relay that caused the cooling fan to go out. And do to that they were not going to cover it. I was instructed by Supervisor Eddie after speaking with two other reps that was so-called "Managers". Supervisor Eddie stated I had to use my warranty towing policy to tow my car to a *** facility when by the way was outside of the allotted miles ($88.00) from the Ford Dealership. Then instead of paying 1233.00 for the repair.They would discount it to a $500.00 repair and waive the diagnostic. The *** facility is privately own. And my diagnostic was not waived at all. I also had to call back in to get a Fleet code of "37" for the *** owner to even give me the discount. This policy failed to do its job.I wasted a weeks worth of my time calling on the phone.

My transmission went out on my car and the claim was denied they said because one of the parts was on the outside or on the front of the transmission. The auto repair companies I took the car to said I needed A brand new transmission the part that was not covered was A part on the front of the transmission the torque converter my problem was the warranty said everything inside the trans mission casing , the claims person said they would pay for the tear down because they needed to see what was inside and what my problem was if they would not pay for the whole repair would or could they replace the part that was covered the transmission by warranty.

I originally purchased a warranty with Endurance on May 20, 2016 (***) for my 2011 Chrysler 300. Filed a claim for my A/C and claim was paid no issues. I renewed my warranty on May 13, 2019 (***) because I had this warranty in the past and when I used it the claim was paid. I assumed it was a good warranty I will renew it. On July 12, 2019 Endurance was contacted by the dealership *** Dodge in Concord, NC because I needed lifters on my car. The dealership declined my claim due to saying I had over sized tires on my car. The dealership advised Endurance that those were the tires that came with my car and for that year make and model these tires were being put on the car. I contacted Endurance and they stated they would not pay the claim. I requested to full refund and was advised that I wouldn't be able to get a refund. I am seeking a full refund for the money I had paid into the renewal policy. I have had this warranty for years and was very disturbed by the fact that they wouldn't pay the claim. I had these same tires on my car when they paid the 1st claim. I have had several policies with Endurance but since this incident I will not refer them again and I will no longer use their services.

I purchased a warranty on 1/21/2019 and told them the mileage was 121,924. On 1/19/2019 I had an oil change who I recently found out put the wrong miles of 123,876. I know this is wrong because I had an accident and my insurance company's appraiser appraised it on 1/31/2019 with the mileage of 122,109. The company after MANY attempts to call them refused to acknowledge and fix my car, even after talking to Geico and receiving their invoice. I am "renting" a car from a friend until this ordeal is satisfied. This company has repeatedly wasted my time trying to resolve this matter. Even if they believed my insurance's correct mileage 10 days after I purchased the warranty would have given me more than enough miles for the warranty to be active. It just appears to me that they are doing everything in their power to not pay to have my car fixed. I have contacted *** and is working with them to correct the mistake; but it could take months. The oil change place said they were unable to change the mileage and agrees that the insurance's must be right and their's wrong.

Car broke down and took it the shop for repair. Had 1,000 miles or 60 day grace period before repairs. Car broke down on day 51 with over 3500 miles since coverage purchase. Claim was denied due to prexisting issue. Was promised by couple different claim representatives that the claim can be reinstated after 24 hours and grace period. I was transferred to claim manager on 7/23/19 who was very unprofessional and was not willing to listen to what I had to say or even try to help. Also told me “ not to cancel my policy since my car will brake down on the road eventually “

I sent in a claim for my vehicle Around the end of June, I was told a 3rdparty investigator was required to verify the issue on my vehicle prior to accepting or denying my claim only after I had purchased the policy . I lagreed to The tear down of the engine to the point of failure as it was part of the contract… Whilst waiting for the report endurance customer rep, Troy, had told my mechanic that “she wouldn’t be covered anyway.” When my mechanic try to explain the cause of the issue , But Troy proceeded to deny his statement when I asked him about it
3rd party’s report was filed last week July 17 or 18& under review at Endurance warranty. Both myself and my mechanic were told that a decision would be made at the end of the day friday, 7/19. My mechanic called early Monday morning to check the status of my claim and was told that it was still under review, I personally called endurance in the mid afternoon to check the status again only to be told it was still being reviewed. My mechanic had called a second time Monday 7/22 to be told that Troy, our customer representative responsible for the review, had family issues that caused him to leave early, unable to review the claim.
My mechanic called Tuesday morning 7/23 only to be told again that my claim is still under review due to Troy’s inability to review the claim. However I personally called endurance and spoke to Troy myself around 1 PM Tuesday 7/23&was told that Troy was awaiting the director of claims to review my case and that an answer should be given by the end of the day to the mechanic shop.
When I had not heard an answer by 4 PM I called endurance warranty again and I spoke to a representative who told me that my claim was denied, and that endurance had attempted to contact my mechanics shop. I then called my mechanic only to be told that shop was never contacted& when the shop called a 2nd time, was told that the claim was still under review. Extreme lack of transparency.

I purchased a warranty from this company. I was happy and satisfied what they had to offer but I soon as my car broke down there a lot of false info shared and passed around from customer service depart and claims department. I was told that my warranty will start after 1000 mile or 60 days. My car broke down on day 59, but I drove over 3500 mile since warranties purchase. I talk to multiple people and I was given different information on how to file a claim to wait until 60 days and file claim again. The last guy I talk to claimed to be a manager. Didn’t want to help me or pulls calls, was offered to have me contact and search for parts and pay for them out of pocket but not wanting to listen or advise that they were wrong and as costumer I should get coverage on my car and have my car fixed. Didn’t want to transfer me to his boss or someone higher. He was very argumentative and not up to customers standard, even made sarcastic comments. This happens on 07/23/19 at 16:30 EST, I was on the phone for over hour. People deserve to know what took place and how customer doesn’t not come first. I tried calling again and asked to speak to director of Costumer Service MR.Ryan ***, I was place on hold and customer service representative came back told me he wasn’t available and hung up on me. This call ended right at the end of their business hours. Is this too much coincidence or my bad luck.

This company informed me that I would have an extended auto warranty policy effective immediately upon payment, however several days later, the link they provided me tells me there is no policy that exists for my name. I have contacted them numerous times and been placed on a hold line for several hours, eventually hanging up and calling back after hearing "the current wait time is 13 hours" Every person I spoke to was extremely rude and all told me all different stories, "theres no manager here today" "my manager is at lunch" "manager is in a meeting" etc. I want to cancel my policy and get my refund that I am due. This business is nothing but a scam artist.

Endurance is affiliated with APG who states they are the broker for Endurance. I have received 3 unwanted phone calls from APG who Endurance hired which makes Endurance responsible for APG's actions. I am on the national Do Not Call registry and have been since 2007 which makes these calls worth $1500 each as they were willingly done. I have also received emails from APG a Mr. Marc *** stating he would look into this matter which his response was APG only does ringless voicemails. Well the courts have determined that ringless voicemails are violations under the TPCA. I will also state that they were not ringless as I was left a voicemail on one of them. I see Endurance advertised on TV but would never have thought they would stoop as low as not returning my emails or response I sent them through the Revdex.com as they request you do before filing a complaint. So here is my complaint now filed on the Revdex.com page and you need to contact me ASAP in regards to the 3 TCPA violations that were committed by your broker APG.

The problem is that Endurance Warranty Services, L.L.C.is sending out misleading US Postal Mail, stating that your warranty is either expiring or that your rate for your extended warranty is to go up.

This is of course confusing to the elderly and those that have limited capability to understand that this is not truthfully the case. The USPS mail system has strong laws that might even be being broken by these mails being sent ie. mail / wire fraud.