Endurance Warranty Services Reviews (%countItem)
Endurance Warranty Services Rating
Address: 400 Skokie Blvd Ste 105, Northbrook, Illinois, United States, 60062-7937
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I had a billing issue that could have lead to a very serious banking issue. Some account requests/changes did not match up time frame wise and could have been a very bad situation. Mary was absolutely amazing. Not only was she able to help me with the issue, but she went out of her way to contact the other company involved in the situation and verify that it is/was in process of being resolved. Top notch customer service to the point where I insisted on speaking with her supervisor to commend her on her over and above excellent customer service. Well done and thank you so much Mary! Keep hiring more employees like her!
I will never leave endurance warrant the Best
Account management services treated me very well
My car needs a new engine and this company is trying to find every way not to pay the claim. My car has been at the dealership service for almost a month. The service team said that I have a bent valve and I need a new engine. Endurance sent out an inspector and they also agreed that a new engine was needed. When I contacted Endurance 3 days later first they said they couldn’t get in contact with the 3rd party inspector. Then 2 days after that they changed the story and said that my valve was stuck (which isn’t covered) instead of bent. The dealership knew that was not correct and requested that the inspector be brought back to solve the issue. Endurance refused to contact the inspector. I called and requested proof of the inspector’s report stating that the valve was stuck and not bent. The warranty refused to do that as well. I said then I as the consumer is supposed to just believe what you are saying over the people that actually have my car. They said yes. Then after that they said they want an additional break down to determine if the valve is bent and actually not stuck. That wasn’t enough. I even had the service manager call and ask for what they wanted. The dealership did everything that was requested and still they keep asking for more. The service manager called me extremely frustrated and said in 30 years he has never dealt with a warranty company that played this many games and is extremely rude. He advised that I get a lawyer and that is exactly what I am going to do. I have complied with everything the warranty company has asked for now my car is completely torn apart and the dealership is saying I have to pay them $1500 + towing fees to remove my car off their lot and If I don’t by Friday they have to start charging me storage fees. This isn't right!
Upon receipt of this complaint, an Endurance Resolution Specialist reached out to the consumer and, in the interest of customer service, offered a full refund of the consumer's payments. The consumer indicated that this was a satisfactory resolution.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Sincerely,
Marshea
This company is VERY manipulative and out to get your money. They sent me a letter in the mail stating that the warranty on my car was about to expire, I called the next day and they said because I am financing my car through a bank, my bank REQUIRES me to have a warranty on my car. They charged my debit card $249 to "re-activate" a warranty that I DID NOT EVEN NEED. I called my bank the next day to ask if I needed a warranty on my car to keep financing it, they said NO. I called 4 or 5 times to cancel the policy but they kept talking me into keeping it and even lowered the monthly payments to $79 instead of $111.50 they were TRYING to charge me in the first place. I called today to ask when I could use the warranty because my car has been experiencing electrical problems, and they said I couldn't use it until I've put 1,000 more miles on my car. They even accused me of warranty fraud! They are the ones who TRICK people into paying for this warranty. I cancelled right after they told me this, DO NOT let this company lie to you and take your money like I did. LESSON LEARNED
Upon receipt of this complaint, Endurance's Customer Resolutions Manager reviewed the recorded calls between Endurance and the consumer. The Manager identified any conduct on the calls that was not in line with Endurance's Quality and Experience Standards and in conjunction with Endurance's Quality Assurance Team, took immediate internal measures to address any less-than-professional conduct. Endurance's Customer Resolutions Manager reached out to the consumer and left a voicemail with his direct line, should the consumer wish to contact him. At this time, Endurance has processed a full and complete refund and the consumer will see the refund post within 5 business days.
Endurance is committed to the highest levels of transparency and customer service and has zero tolerance for any unprofessional conduct from its employees.
I purchased a contract but when I finally received the policy it excluded the hard top convertible coverage I was told it included. I cancelled and was told a partial refund was in order because I could not find the email I sent requesting cancellation within 30 days. the policy had many exclusion like seals and gaskets but overall it appear to be a good policy. the cost was a good value but I never got a change to use coverage.
I was very disappointed with my initial claim. I purchased a new car warranty in 2017 and gave been a loyal, paying customer for 2 years and have never needed service until yesterday.
The service technician I use at *** of Queens (she isn’t a mechanic) is very efficient and detailed oriented. When she contacted Claims, she read off the report indicating that I had major mechanical problems that could cause my car to overhear, and out of the $3000 bill, claims only approved $400 and then tried to say she didn’t tell them all of the issues I had. Not only were they nasty and dismissive when she called back, but they challenged her ethics and asked if she was trying to change her report. It appears that they were doing everything in their power to try not to pay the claim.
Fortunately, when I contacted customer claims, I spoke with an extremely professional, courteous and knowledgeable representative named Shannon ***. He walked me through the process every step of the way and even called me back a few times while he looked into my claim further. He fought hard for me to receive exactly what I paid for and referred the claim to his manager. I was elated to find out that the majority of the bill was going to be covered. Both He and Evan (his manager) get five stars from me. However, Endurance itself needs to realize why customers pay for warranties and instead of hiring mechanics whose only goal is to try and get out of paying for claims, hire mechanics who actually care about the customers.
Thank you Shannon for everything. You have made my day and I no longer feel like I wasted my money.
I am proud to say that I’m happy with my Endurance Warrenty Plan. I have purchase to of the Supreme Warrenty Plans With then the last 8 yrs and am now looking forward to purchasing another one. I’ve never had a problem with taking my vehicles in to get the service that’s needed. I have giving out my information to others and am looking forward to telling many more people about your company. I thank God for you all it has save me so much money over the years. Please keep up the good work. If I had listen to all the bad reviews I would have never known this. Again Thank You. Sincerely Your Janet
On 11/17/2018 I purchased a policy with this company for a vehicle warranty on my 2016 ***. I called and cancelled this policy on 01/2019 as I was considering selling or trading in the 2016 ***. This company continued to debit payment out of my account for the cancelled policy on 02/21/2019. I called and informed them regarding the payment and canceled policy on 02/21/2019. The representative along with the mangagers were very rude. They kept hanging up on me, and telling me that I was not going to get a refund. I kept calling back and finally got a manager who informed me to write a letter, get it notarized, and send it in to consider refunding partial of my refund. I informed him that I would not accept partial, I would only accept a full refund. I had written the letter, got it notazied, and mailed it on 02/28/2019. They received the letter on 03/09/2019. I called them to verify they had received the letter. The representative informed me that it could take up to 30 days to input the letter into the system for someone to review it. Today is May 31, 2019. I called to check the status of my refund, and was told that I had to send in another notarized letter with the odometer reading of the vehicle so they can PRO-RATE my refund. This was not told to me when I first called. This is not stated in their book or policy regarding refund. The representative proceed to transfer me to a manager. Again, this manager was very rude. He hung up on me as I was explaining to him that this was not told to me when I first called and asked for a refund. I cannot get a name from anyone. When I ask for a name, they hang up on me. I feel like they are doing everything they can to not honor my refund. It seems as if I can not get anywhere with this company. The customer service and management team are very unprofessional. As of today, I still do not have my refund. This policy is and has been cancelled since January 2019.
On 10/17/18, the consumer purchased an Endurance Supreme vehicle service contract for his vehicle. Prior to any transaction being made, the consumer was transferred to an Endurance verification representative, who confirmed vital information on a recorded line with the consumer prior to purchase. This information included the consumer’s contact information, vehicle information, scope and level of coverage, and payment terms. On this verification and prior to any transaction, the consumer was notified that any cancellation after the 30-day review period would result in a pro-rata refund. The consumer completed purchase and a copy of the contract was sent via USPS Critical Mail for his review.
On 1/4/19, the consumer contacted Endurance and advised that he was considering selling the vehicle. An Endurance representative advised that the contract was transferrable to either the new owner or the consumer’s new vehicle, and advised the consumer that the representative could suspend the payments to give the consumer time to decide his course of action, and although automatic payments would be disabled, the consumer may still receive a bill due to the contract still being in force. The consumer agreed and payment was suspended.
On 2/22/19, the consumer contacted Endurance in regards to the bill he received. An Endurance representative advised the consumer of the 1/4 call. The consumer opted to cancel the contract and Endurance immediately complied with this request. Endurance’s representative explained to the consumer the documentation necessary to receive his pro-rata refund.
Per the consumer’s contract (attached), pg. 12, “Cancellations”:
You may cancel this Contract at any time including when the Vehicle is sold, lost, stolen or destroyed by notifying Us in writing and by submitting a request to cancel the Contract and a Federal Odometer Statement or notarized affidavit verifying mileage at the time of the request.
If You cancel this Contract after the first thirty (30) days, the unearned Contract Purchase Price will be refunded calculated on a pro-rata basis. The refund will be equal to the lesser amount produced using either the number of months this Contract was in force or the number of miles, in thousands of miles or portion thereof, Your Vehicle was driven prior to cancellation, provided We receive a Federal Odometer Statement or notarized affidavit verifying mileage at the time of cancellation, less an administrative fee of fifty dollars ($50) and the total amount of all authorized claims. Elapsed time and mileage shall be measured from Contract sale date and zero (0) miles for New Vehicles or Contract sale date and Contract sale mileage for Program and Used Vehicles. In the event of cancellation, the lienholder or third party finance company, if any, will be named on the cancellation refund check.
Later on 2/22/19, the consumer’s wife contacted Endurance to request cancellation and stated the consumer was not going to sell the vehicle. Endurance advised that the account had already been cancelled and advised the consumer’s wife of the pro-rata refund procedures.
On 3/29/19, Endurance received a letter from the consumer to cancel the contract, but no final mileage was given.
Upon receipt of this complaint, Endurance waived the contractual requirement for a final mileage reading in the interest of customer service, and in addition waived the $50 administrative fee. The consumer’s pro-rata refund was sent out on 6/3 to the consumer’s address on file.
Please be advised, upon receipt of this complaint, Endurance's Quality Assurance Team reviewed the recorded calls with the consumer. On the Verification call that took place prior to the transaction, the consumer was explicitly informed that any refund after 30 days would be pro-rated. Additionally, this is listed in the consumer's contract, along with the calculation for doing so.
In the interest of customer service, Endurance has agreed to issue a refund of the remaining funds paid into the contract by the consumer, effecting a full refund in combination with the pro-rata refund that has already been sent. The remaining funds will be sent via check on 6/10.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Sincerely,
Kevin
I've told this company time and time and time again to take me off their call list. I've told them I don't want a warranty, I've told them I don't want any more calls, I've told them this in two languages. I've asked to speak to supervisors and get hung up on. I ask for the name of the company, I get hung up on. I have asked, and got verbal confirmation from an "agent" at this company that I was placed on the do not call list, to be called the next day. When you call their numbers back, they don't work. The only way I was able to even find this is the fact they started sending me junk mail.
It has been over two years of this, completely frustrating, harassing and uncalled for. I have almost no doubt that this company is a scam, or in the very least misleading and ill intended. All I want, is to be left alone, and not get calls every day, and now, junk mail. I'm still not sure at all how they got my address, but I just hope that this review at least finds SOMEONE who can tell ANYONE in middle or upper management to not harass people who have asked to be put off their lists, said no over dozens of times, and to get a supervisor on the phone when someone asks, instead of hanging up on them.
I did a contract with endurance and I was told that I will be getting the Supreme contract which covers everything, and They gave me the supreme contract but it does not have all of the coverage that the representetive promises me and it does not have all the coverage their website states. this is false advertising or fraud. I feel like I just got rob in my face and I will be seeking legal action!
Please be advised, the consumer purchased an Xtra Supreme contract, administered by Interstate National Dealer Services (INDS). Endurance understands the consumer's confusion, as Endurance also offers the similarly-named Supreme contract, administered by Endurance.
On 5/30, the consumer contacted Endurance and spoke to an Account Manager, Mary. Mary explained this difference to the consumer and in the interest of customer service, offered the consumer a free year of Endurance's Elite Membership benefits as well as a waiver of his May payment. The consumer accepted and indicated that this was a satisfactory resolution.
Endurance is committed to the highest level of transparency and customer service and appreciates the consumer's willingness to allow Endurance to provide a resolution.
Please be advised, the Xtra Supreme, administered by Interstate National Dealer Services and listed on the consumer's contract, is not the same as the Endurance Supreme, administered by Endurance Dealer Services. Endurance understands the consumer's confusion around these two similarly-named levels of coverage and is committed to the highest level of transparency.
Complaint: ***
I am rejecting this response because:
I was told that I would get the Supreme contract from what their website states and not this back room contract!
Sincerely,
Alejandro
Their car warranty department has been calling my cell phone multiple times a week. I did not give them my number or information, but they have it. I have blocked their numbers and they just use different numbers , known as local "spoofed"/ fake numbers hoping you will pick up. I have gone to site 800 notes, and sure enough others have been harassed by Endurance's warranty department using these same numbers. I am now getting letters from them attempting to to again sell their vehicle service plans.
Endurance can confirm that a mailed advertisement was sent to this consumer, but no calls have been made.
Please note, Endurance does not make "cold calls" or any outbound sales call unless specifically requested by a consumer via our online portal. There are many companies in the industry that do not abide by the VPA's Standards of Conduct and may be making unsolicited calls. Endurance understands the frustration that this can cause to the consumer and the confusion that may result when the consumer receives a mail piece from Endurance at the same time as these solicitation calls. Endurance can confirm that the solicitation calls did not originate from Endurance. Endurance recommends that the consumer determine from what company the calls originate and contact that company to ask that they cease.We are sorry for the frustration that Endurance's mail piece caused the consumer, and as a result of the consumer's complaint, our company placed the consumer on our internal "Do Not Mail" database to ensure that he does not receive any future direct mail advertisements from our company. Please allow up to 10 business days to process this request. The consumer may still receive additional mail pieces sent during the processing time.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me. They are not telling the whole truth about not making ‘cold calls’, but getting off their mailing list after 10 business days is something. I am hoping the notice will stop the calls from coming in, but I’ll wait and see on that. Should they continue to send mail after 10 days I will be in contact with Revdex.com again.
Sincerely,
Marcus
Endurance warranties company is a scam. They will scam customers out of thousands of dollars and would not refund my money when I asked foe it to be returned because I no longer wanted this policy. The female employee never returned any of my money. When I told her I wanted to cancelling the policy because nothing was covered under the policy. Sher told me I was a fool and she will not refund anything.
On 5/24/19, the consumer contacted Endurance and requested cancellation of her contract. Endurance immediately complied with this request. The consumer inquired about her pro-rata refund amount and due to a technical error, Endurance's accounting software displayed a negative amount. This was communicated to the consumer in error. The consumer's account is eligible for a pro-rata refund. In the interest of customer service, Endurance has waived the administrative fee on this account. The consumer's pro-rata refund was sent out on 6/3 to the consumer's address on file.
Endurance apologizes for the miscommunication caused by this technical error, and is committed to the highest level of transparency.
Mis informed about warranty sold to me, over promised under delivered. Customer service was terrible and agents were very unprofessional. Company never sent me a copy of the agreement or clearly informed of what was Not covered under my warranty.
Please be advised, Endurance is the selling agent for this contract. The administrator/obligor is *** (***). This means that *** is responsible for the administration (approval/denial) of claims and Endurance plays no role in these decisions.
On 5/24/19, a representative from the consumer's repair facility contacted ***'s claims department to file a claim for repairs. The repair facility reported that there was a hesitation upon acceleration, there was a fluid leak, and that the A/C blows warm air. The repair facility reported that they could not duplicate the acceleration issue, the leak was caused by transmission cooler lines, and they had not diagnosed the A/C issue. As the transmission cooler lines are not listed in the consumer's contract (attached), this portion of the repair was declined. The repair facility was advised by *** to perform complete diagnosis on the other portions of the claim and call back with the results.
Endurance has attempted 6 times to contact the consumer upon receipt of this complaint and has left voicemails each time. At the time of this response, Endurance has had no contact from the consumer other than an email to cancel the contract. Please be advised, a cancellation of the consumer's contract will immediately void the outstanding portions of the claim in progress. These two portions are NOT currently denied and are awaiting diagnostic. Endurance attempted to contact the consumer to advise him of this, but has not been able to make contact. Endurance has cancelled the contract per the consumer's request and the consumer's refund will be sent out within 30 days.
Please be advised, Endurance is the selling agent for this contract. The administrator/obligor is *** (***). This means that *** is responsible for the administration (approval/denial) of claims and Endurance plays no role in these decisions.
On 5/24/19, a representative from the consumer's repair facility contacted ***'s claims department to file a claim for repairs. The repair facility reported that there was a hesitation upon acceleration, there was a fluid leak, and that the A/C blows warm air. The repair facility reported that they could not duplicate the acceleration issue, the leak was caused by transmission cooler lines, and they had not diagnosed the A/C issue. As the transmission cooler lines are not listed in the consumer's contract (attached), this portion of the repair was declined. The repair facility was advised by *** to perform complete diagnosis on the other portions of the claim and call back with the results.
Endurance has attempted 6 times to contact the consumer upon receipt of this complaint and has left voicemails each time. At the time of this response, Endurance has had no contact from the consumer other than an email to cancel the contract. Please be advised, a cancellation of the consumer's contract will immediately void the outstanding portions of the claim in progress. These two portions are NOT currently denied and are awaiting diagnostic. Endurance attempted to contact the consumer to advise him of this, but has not been able to make contact. Endurance has cancelled the contract per the consumer's request and the consumer's refund will be sent out within 30 days.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Sincerely,
Cleveland
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Sincerely,
Cleveland
I am very unhappy and disappointed about the claims service that I am receiving for my current repair. My vehicle is being repaired at *** in Brooklyn, NY and the repair claim includes Lower Control Arms, Rear Stabilizer Bushings, Rotors & Brake Pads and Two New Tires ALL required due to the lower control arm failure which caused the other components to breakdown.
I took my car in for servicing on Tuesday, May 21st at approximately 6:30 am and due to Endurance’s requirement to provide cheaper parts for the repair, my vehicle has sat at the dealership waiting for repair 3 days while awaiting shipment of cheaper aftermarket parts. When I called in with my concerns I was advised that payment for parts are at the discretion of the Administrator aka Adjustor in regards to aftermarket, re-manufactured or used parts. My car has all manufacturer parts on it and I DO NOT WANT aftermarket, re-manufactured or used parts on my vehicle just because Endurance decides to penny pinch my repair.
Your claims process is not transparent and any decision to require after market, re-manufactured or used parts should be shared with this customer. Not doing so gives the customer the impression that their vehicle and its value is not much of importance to your company and that greatly lowering claims costs trump the quality and value of the vehicle.
I purchased the Supreme Plan warranty on 04/08/2019, 4 days after I purchased my new/used vehicle for $189 down and $99 a month. I received the stipulations of the contract AFTER purchasing the warranty and have realized that the so called “quality service” and the warranty IS NOT as advertised. I can’t just go to a licensed mechanic for a repair and it’s “as simple as that”. The process of filing claims is tedious, time consuming and non-transparent to the customer, being told that my service manager is required to go over all of the stipulations of the warranty in regards to what is covered and what is not.
Why does my Adjustor get to hide behind customer service when this person makes the decisions about what happens to my vehicle? Why can I not negotiate what is paid towards my vehicle and what parts I prefer to use? Yes, I understand that we all want to save on cost of repair BUT I would like to be able to determine how my policy pay-out is used as well. If my repairs cost $1500 this time then inform me of the balance remaining of my Max Pay Out and let me decide how I want to use whatever balance remains in regards to future claims.
Purchasing this warranty was a waste of my time and money which your company has also included as a clause about not being responsible nor caring about that either. Once this claim settled I will make it my business to opt-out of this warranty, as it does not suit the type of service nor value that I prefer for my vehicle. Thank you for wasting my time, money and not providing me the quality service that I deserve.
I purchased an extended warranty through this company for a 2007 *** 300. During the first phone call I was told that my AC system would be covered by this warranty. Six months later when it need service I was told the parts in question are not covered. Base on prices from auto parts stores the two parts in question run about $50 - 60 each. I understand that there is labor involved as well as different pricing from dealers but my complaint is that the way the product was explained to me my AC system should have been covered. I have already asked for a refund but they wont give it to me and say that it will take 30-45 days to refund the money to me.
On 12/21/18, the consumer purchased the Endurance Select Premier coverage for his 2007 *** 300. A copy of the contract is attached. Please be advised, the Select Premier is a stated component coverage. This means that any component that is eligible for coverage is listed on the contract. Any item not listed is not eligible for coverage.
On 5/23/19, a representative from Frisco *** contacted the Endurance Claims department and reported failures to the blend door actuator and the recirculation door housing. As these items are not listed for coverage, the repair was declined. The consumer subsequently cancelled his contract.
Upon receipt of this complaint, Endurance's Customer Resolutions Manager reached out to the consumer and offered several options for a mutually beneficial resolution, including a reinstatement of the contract with goodwill adjustments or an expedited pro-rata refund. In the interest of customer service, Endurance will be furnishing a goodwill reimbursement of the consumer's $173 diagnostic charge regardless of how the consumer wishes to proceed.
Endurance appreciates the cooperation and opportunity that the consumer has provided.
I am getting countless mail and some phone calls from this company, claiming that they have information that my car warranty expiring ( I have a new car!). I contacted them several times to stop this solicitation, especially based on false information.... but mail and phone calls continues regardless several promises to remove me from the lists. They also refuse to tell me how they got my information.
If this is how they do their business, why would I trust them with my car even if I need/want to get a warranty on it?
I purchased a warranty through Endurance on 03/07/2019 for my ***.
In May I had a breakdown and took it to the shop to be inspected.
Once Endurance was notified of the breakdown they denied the claim based on the starting mileage not being recorded properly.
When I bought the warranty I told them I was not in the vehicle and the customer service agent came up with a number that I though was close to the actual mileage. I was never told that I had to have the EXACT mileage until the vehicle had a breakdown.
I never received a contract or any paperwork on my warranty other than an acceptance notice dated 03/15/2019.
The warranty was denied and full refund refused
Please be advised, Endurance is the selling agent for this contract. The administrator/obligor is United Car Care (UCC). This means that UCC administrates (approves or denies) the claims and Endurance plays no role in claims decisions.
At the time of activation on 3/7/19, the consumer provided a mileage on the vehicle of 196,799, and certified to an Endurance verification representative that this was the exact mileage. Upon submission of a claim, it was determined from a vehicle history report that the vehicle already had 197,298 miles on 7/11/18, prior to the start of the contract.
Endurance offered to rewrite the contract for the consumer using the known mileage from the claim. The consumer declined. In the interest of customer service, Endurance calculated the consumer’s pro-rata refund based on time usage rather than mileage, as the mileage usage was unknown and a calculation based on time yielded a higher refund amount for the consumer. The refund was sent by Endurance on 6/4/19 to the consumer’s address on file.
I took my *** to the shop due to the transmission shifting hard. The shop said the transmission was wearing out internally and need to be serviced. This is supposed to be covered in the $170/Month i've been paying Endurance. After the Endurance inspector turned in his report he said the plaque on the car recommended 255/40/19 tires and when I bought my car it came with 255/35/19. Endurance denied my claim due to the variance in my tire size. The plaque on the car with tire size is a recommendation and 1 of many options that are *** say are acceptable on my 2012 A6. *** sells the following sizes for my car 225/55/17, 245/45/18, 255/40/19 , 255/35/19 and 255/35/20. I spoke to Johnathan in customer service and he pointed out to me one of the exclusions in the contract was under or oversized tires and how this would be considered a modification. According to ***'s official website the 2012 *** A6 can be outfitted with rims as small as 17 inches and as large as 20 inches and with a variety of tire sizes to fit, and these are options NOT MODIFICATIONS.
Please be advised, the Select Premier coverage does not allow for any modification from factory stock, regardless of whether the tires or wheels fit the bolt pattern on the vehicle.
The independent third-party inspector sent by Endurance to verify the failures on the vehicle erroneously reported the reading on the vehicle’s placard. Once it had been determined that the vehicle’s wheels and tires were not modified, Endurance re-opened the claim and proceeded. Endurance requested that the repair facility get the consumer’s authorization for additional diagnosis to pinpoint a cause of failure and the extent of damages.
The consumer instead contacted Endurance and requested cancellation of his contract rather than perform additional diagnosis. Endurance complied with this request and the contract was cancelled.
In the interest of customer service, Endurance has expedited the consumer’s pro-rata refund. It will be sent out today, 6/4/19, to the consumer’s address on file.
Complaint: ***
I am rejecting this response because: Your salesman stated that Endurance has a 24-48 hour turn around with decisions on a claim. It took 2 weeks to deny my claim. Endurance first request was for the shop to remove the oil pan from the transmission to see if there were any apparent particles in the pan. The shop found metal shaving in the pan that would indicate that the transmission was starting to malfunction. The independent inspector test drove the car and acknowledged the transmission malfunction as well. The inspector turned in their report and Endurance denied the claim and said the tires were modified on the car. After having the claim denied I asked for the denial terms in writing and I was told that the absolutely refuse to put anything in writing for me. I emailed COO David ***, and made him aware of the situation. He said he would looked into the claim, but stated that my wheels were modified and that he would look into it and see if there was something they could do. After a week with no notice,Endurance sent the inspector back to the repair facility and looked at my tires again and said they were not a modification. Their next request for the shop to break the transmission completely apart and from that point Endurance will determine if the repair was covered. The also told me that if and when the shop break down the transmission, the part has to be something they cover or I will be responsible for the bill. At this point I called the shop and asked for an expert opinion and he said it will be a 20 hour job costing $2000 just to pull the transmission apart. He said in his experience he has never had to take a transmission apart to prove to the warranty company that it was broke. He said he wouldn't risk it because based on the first experience we had with the denial due to tires, he would no recommend that I take the transmission apart, because they will still find a reason to deny the claim and I will be stuck with the $2000 bill. After looking over my options I decided to cancel the warranty because Endurance has proven that they don't stand behind their warranty.
Sincerely,
Fredrick Mckinney
The consumer's response confirmed his previous decision to cancel the contract. As stated in Endurance's previous response, the consumer's contract has been cancelled per his request and his pro-rata refund issued. The refund check was sent on 6/4 to the consumer's address on file.
SCAM SCAM SCAM.... I took my *** to the shop due to the transmission shifting hard. The shop said the transmission was wearing out internally and will need to be replaced. This is supposed to be covered in the $170/Month i've been paying Endurance. After the inspector turned in his report he said the plaque on the car recommended 255/40/19 tires and when I bought my car it came with 255/35/19. Endurance denied my claim due to the variance in my tires. This is the biggest weasel clause I think i've ever experienced dealing with a warranty company.