Endurance Warranty Services Reviews (%countItem)
Endurance Warranty Services Rating
Address: 400 Skokie Blvd Ste 105, Northbrook, Illinois, United States, 60062-7937
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Max literally went above and beyond to help me. Thank you soooo much for your phenomenal service.
I called with a couple of concerns about my plan in which I was told did not provide the coverage and criteria. After explaining some of my concerns and unique forward requirements, my representative Lorrell asked to explore a few options. After a while on hold and making a call around to other solution experts and asked the questions for me, I was informed of the good news. I was explained that the new offer would increase my initial coverage, allow me to save some money at the shop for simply routine changes, and as well as a work related modification. While this did increase my overall cost of my plan, Lorrell was able to save me some money for the change.
This Company is not what they say. I had repaires needed on my truck. I paid $3377.00 for high tech superior coverage. My transmission went out on my truck at 72000 miles. Endurance would not cover the cost of the transmission because I did not have have the receipt for the service I had done on my transmission at 30,000 miles. I purchased the this contract with 56, 215 miles on the truck. The truck ios a 2005 and I have owned it for 14 years. The service at 30,000 miles was completed many years befor I even purched the the contarct. Endurance NEVER said I needed previous service paperwork on this vehicle prior to the purchase date of the contract. If they had told me, I would necer have purchesed the contract because anything I had done to the vehicle prior to the contarct would not have been covered and the contract would have been worthless. I eveen received statements from the repair shop stating that the transmission showed signes of having all services performed. The only issue with the transmission was that the transmission line blew causing the damage to the rest of the transmissin. I ended up paying the $ 3700.00 repair out of pocket. Endurance simply denied the claim over a receipt that I was not required to have and a service that was done 10 years ago. They DO NOT work the way they advertise. Dont use them ever. They will always find a way to get out of paying for the repairs. There rude and dont care about customer service.
I wish I could give - stars!!!! They tell you all the great things that they cover till you have to get your car fixed! Then its not covered! I wish I would have read the reviews before I wasted money with this company! BEWARE! SCAM!!
One star because I can't leave no stars....... I took out an endurance insurance policy on my 2006 F250 it was a diesel motor and I talked with the guy on the phone for approximately an hour before I bought the coverage and it was rather expensive I was paid $300 up front that night and it was $128 I think it was a month after that well I had the coverage for about 4 months and the vehicle broke down twice both times they would not pay any of the coverage denied every claim that I ever turned in and wanted to give me a free month of no payments but that was not satisfactory considering my first bill was $760 for O-rings that were bad in the fuel line they said it was a maintenance issue I don't know too many people take your fuel line apart because of a o ring going bad
This company gets a one star for several reasons. As a dealer, we researched many warranty companies, coverage options, ratings, and items covered. Endurance was SUPPOSED to be a top notch company. Don't let them fool you. Over the last few months, we have written multiple contracts for Endurance, and only TWO of those people had to make a claim. Both were denied. During this last episode, we tried to call Endurance and see why it was denied, as the failure was supposed to be a covered component. The employees at Endurance have no regard for their job, their company, or the people keeping them in business. The first person, Shatavia, answered multiple questions with "that's not my job" and had a poor attitude. We then spoke with Daniel. Same result. So then we move on to Ernesto. I honestly have no idea how he still has a job. I will keep it professional and just say this guy was extremely unpleasant to deal with. We eventually reached a gentleman named Paul in the Claims department and he was the only one who was polite, respectful, helpful, and cared about his job. Further down the line I spoke with Aaron, who is apparently the Director of Dealer Services. I left a message with him and never heard back. I called a couple days later to try and contact him again and was able to get through to him. He immediately knew the customer I was calling about, indicating he received my message but never bothered to call back. After speaking with him, he said he was going to check on it give me a call back within 20 minutes. Needless to say, I never got a call back. I tried to call him back a few hours later to follow up but he was "on a phone call". End result, I am embarrassed that we even sold products for this company, and will absolutely not be writing any further contracts of any kind. Hopefully someone at Endurance can see this and see how much their horrendous customer service is going to cost them.
While I did endure a fair amount of stress working through my first claim (due to an Inocent typo error on my part). I will say that it took many conversation and quite a few Endurance staff escalations but I am pleased with the outcome. I want to especially call out the Claims shift supervisor “Art” who while towing the corporate line did understand my point of view, kept me informed and finallly got the desired outcome with a follow up call today. I feel I was made whole Thank You
My car steering got messed up and I took it into ford to look at it and provided my endurance card process went okay there was a confusion with a maintenance plan I had on my vehicle that endurance thought it was another warranty luckily they saw it was just maintenance for oil changes and covered the expenses process went smooth after that . They took care of the claim
Deceptive advertising impersonating DMV licensing form or mandatory response for insurance coverage: This company sends out at least one unwanted junk mail per month. My lack of contact does not stop them from sending out more junk. Its deceptive appearance impersonates DMV licensing notices; once open, it impersonates a mandatory insurance payment -- to this company. The header above the address header says ""Vehicle Service Division". This can use fear tactics on someone new to the state. The center portions says, "Our records indicate you have received multiple notices and have not contacted us to update your auto file." Then it states: "You are receiving this to ensure no lapse in warranty coverage" - as if I were already covered by their insurance and coverage was about to lapse. Each junk mail has a deadline date by which to call. This also makes it appear mandatory. It appears as a threat. They should not even have my name or email address. The bottom footnote of the page back has the actual name of "Endurance Dealer Services".
Endurance is a verified member of the Vehicle Protection Association (VPA). As a certified member, Endurance follows the VPA's Standards of Conduct. The Standards state that any vehicle service contract selling company must identify itself in the mail piece and Endurance abides by this standard.
We are sorry for the frustration that Endurance's mail piece caused the consumer, and as a result of the consumer's complaint, our company placed the consumer on our internal "Do Not Mail" database to ensure that he does not receive any future direct mail advertisements from our company. Please allow up to 10 business days to process this request. The consumer may still receive additional mail pieces sent during the processing time.
A CLAIM FOR VALVE COVERS WAS DENIED BY ENDURANCE, BUT IT SS IN MY CONTRACT THAT THEY ARE COVERED. HOWEVER, MY CLAIM WAS DENIED, AND WHEN I CALLED ENDURANCE ON 4/4/19, I SPOKE WITH A MAURICE *** WHO TOLD ME THAT HE WAS IN THE CALL CENTER , AND MY CLAIM WAS DENIED AND THERE WAS NO ONE ELSE FOR ME TO TALK TO. MAURICE *** WOULD NOT GIVE ME THE NAME OF A SUPERVISOR OR THE CLAIMS DEPARTMENT. HE EVEN LAUGHED AT ME, WHEN I TOLD HIM THAT EVERY PERSON HAS A SUPERVISOR. HE TOLD ME HIS SUPERVISOR WAS DAVID P., BUT HE DID NOT HAVE A PHONE NUMBER FOR ME TO CALL, AND HE WAS NOT IN THE CALL CENTER WITH HIM. HE WOULD NOT GIVE ME THE ADDRESS FOR PHONE NUMBER TO THE CORPORATE OFFICE. I STAYED ON THE PHONE WITH HIM FOR 30 MINUTES, AND HE WOULD NOT GIVE ME A SUPERVISOR OR A NUMBER TO CALL. ONCE I HUNG UP WITH MAURICE ***, I CALLED ENDURANCE (0, AND THIS PERSON SENT ME, IMMEDIATELY, TO ALI. ALI IS A CLAIM'S SUPERVISOR. I TOLD HIM ABOUT THE EXPERIENCE WITH MAURICE ***, AND HE SD THAT DAVID P. WAS NOT MAURICE ***S'S SUPERVISOR, AND HE WAS ABLE TO TRANSFER ME. ALI SD THAT THE BODY SHOP I TOOK MY CAR TO SD THAT IT WAS WEAR AND TEAR, AND MY POLICY DOES NOT COVER WEAR AND TEAR. HE OFFERED ME 2 DISCOUNTS AND AN APOLOGY. AFTER THE CALL WITH ALI, I CALLED ERIN AT THE BODY SHOP, AND HE VEHEMENTLY DENIED THAT THE SD THAT IT WAS WEAR AND TEAR. HE TOLD ENDURANCE THAT IT WAS A COMMON PROBLEM. ALI SD THAT A COMMON PROBLEM SHOULD HAVE BEEN COVERED. I ASKED ALI TO PULL ALL PHONE RECORDS TO SHOW PROOF THAT ENDURANCE WAS TOLD IT WAS WEAR AND TEAR. HE AGREED TO, BUT I HAVE NOT HEARD BACK FROM HIM. ALL OF THESE CALLS HAPPENED THE MORNING OF 4-4-19.
On 3/28/19, a representative from *** Motor Werks contacted that Endurance claims department to file a claim for vehicle repairs. The repair facility reported worn valve guides. Per the consumer's contract (attached), pg. 8, coverage is not provided under this contract for,
"Any repair for the purpose of correcting engine compression, correcting oil consumption, or the gradual reduction of performance when a Breakdown has not occurred. Valve grinding, valve guides, burnt valves, stuck valves, burnt piston, and/or stuck rings are not covered.”
As the failed component was specifically excluded, the claim was subsequently declined.
At this time, the consumer’s contract is active and eligible for future claims.
After further discussion with the consumer, Endurance has agreed in the interest of customer service to issue a full refund to the consumer.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Sincerely,
Doris
Myself and the auto shop have gone back and forth with Endurance on a claim, but it comes down to this:
The Timing Chain on my 2013 *** was denied, because "wear and tear are not covered". If this was a timing belt or chain on any other vehicle, I would understand. However, on the 2013 ***, this is a lifetime part with no service interval. It has broken down and failed due to manufacturer design. Note that the Timing Chain is inclusive on my contract.
Also, they are stating wear and tear is not covered in the contract, yet this is the only reference to that: "Breakdown refers to the Breakdown of a defective part or faulty workmanship as supplied by the Manufacturer or Dealer, but does not include gradual reduction in operating performance due to wear or tear or damage resulting from BREAKDOWN of non-covered parts." My legal adviser has stated that the way this is worded, would mean that the wear or tear or damage would need to be caused by a non-covered part. This is not the case, and the timing chain is Inclusive of the contract (not exclusive). Additionally, the part has an obvious defect and *** has changed the design.
Upon receipt of this complaint, Endurance reached out to the consumer to collect more information. A mutually beneficial settlement was reached and executed on 4/8/2019 in partnership with the consumer.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Sincerely,
Kevin
For car insurance, Endurance has earned a negative ranking number. Their ad came in a plain white business envelope marked "Personal And Confidential," "Open Immediately," and "IMPORTANT." I have not had a car since 2012-3. It is obvious they had no personal information on me, although they gave me a "Customer id." which was even too small to read. Usually, I throw car related ads away but this envelope was FALSE ADVERTISING that claimed it was important, so I opened it and called the incompetents. A rep said they had a computer malfunction, but those are based on human activity and if they didn't randomly mine for victims they would know better than to contact people without cars.
Purchase and extenPurchased an extended warranty from Endurance on Jan 18, 2019, odometer reading at the time of purchase was 108,469. The company took my money with any inspection of the vehicle with a 60days/1000 mile waiting period. Upon completion of the waiting period, I took said the vehicle in for service and was informed by the dealer that the A/C compressor needed to be replaced due to it leaking. The dealership contracted Endurance and submitted a claim. The claim was denied by endurance due to “Pre-existing Condition” was the reason provided. I disagree with that determination for the fact that Endurance never inspected the vehicle prior to issuing a contract and starting to bill me. Therefore said vehicle was covered and feel endurance should cover the claim. As we all know buying a used car from a used car dealer is taking a risk and endurance made a business decision when they agree to cover said vehicle without a pre-contract inspection being completed.
On 1/18/19, the consumer purchased an Endurance Select Premier vehicle service contract for his vehicle. As part of Endurance’s VPA-certified 2-stage verification process, the consumer was transferred to an Endurance verification representative to confirm vital information prior to any transaction being completed. On a recorded line, the representative confirmed the customer’s statement of his exact mileage, as well the consumer’s contact information, vehicle information, coverage level, payment details, and payment terms, among other information. A review of this call recording confirmed the following exchange:
Representative: “I just need your verbal acknowledgement that you are aware that we don’t cover modifications or pre-existing conditions, known or unknown, do you understand?”
Consumer: “Yes”
After the verification, the transaction was completed a copy of the consumer’s contract was sent out via USPS Critical Mail for the consumer’s review. The consumer was provided a thirty (30) day contract review period during which he was able to cancel the contract for a full refund.
On 3/21/19, a representative from *** contacted the Endurance Claims department to file a claim for vehicle repairs. As part of the claim process, Endurance acquired a CarFax vehicle history report (attached). The CarFax lists a mileage of 108,492 on 1/16/19, two days prior to contract purchase and in conflict with the consumer’s stated mileage of 108,469. As the discrepancy was minimal, in the interest of customer service, Endurance agreed to continue the normal claim process.
The repair facility reported that the vehicle was driven in on 3/20, with a mileage of 109,632. The repair facility reported failures to the thermostat and A/C compressor. As thermostat is excluded from coverage, this repair was declined. Regarding the A/C compressor failure, the repair facility reported on a recorded line that they had performed a dye test and found a longer term leak from the compressor seal. Per the consumer’s contract (attached), page 2,
Pre-Existing means a condition that within all reasonable mechanical probability relates to the mechanical condition of your Vehicle prior to Contract issuance or during the Waiting Period.
As the contract was 1 day outside the 60-day waiting period with a longer term leak that occurred during or prior to the waiting period, this repair was declined as pre-existing.
Subsequent to the denial, the repair facility contacted Endurance and disputed the leak that they had initially reported. The repair facility stated that they had not actually performed the dye test that they had originally claimed and disputed their own initial diagnosis. Endurance agreed to review the claim in the interest of customer service and requested photos of the failed A/C compressor, along with actual and true diagnosis.
On 3/23, Endurance received photos from the repair facility showing the leaking A/C compressor seal, as originally stated by the repair facility. As this confirmed the initial pre-existing leak, the denial was upheld.
Please be advised, in addition to a pre-existing status, the cause of failure is not eligible under the consumer’s contract. While the A/C compressor itself is a listed component, the cause of failure was a leaking A/C compressor seal. Unfortunately, seals and gaskets are not eligible as standalone components.
At this time, the consumer’s contract is active and eligible for future claims. Endurance has agreed to move past the start mileage reporting discrepancy in the interest of customer service. In addition, an Endurance customer service representative assisted the consumer with sourcing less expensive parts and locating a repair facility with a lower labor rate in an attempt to assist the consumer in decreasing the out of pocket cost of the repair. If the consumer wishes to discontinue his contract for his pro-rata refund, Endurance is able to fulfill this request.
I purchased a warranty policy with Endurance 8/2018. As a policy holder, my car required service that is covered on the policy and a 3rd party contracted Inspector inspected my vehicle at the dealer and reported back to Endurance. After a delay of about 2 weeks from when my car arrived at the dealer, I learned the claim was denied based on normal wear and tear. No decision was sent to me. I demanded to exercise my appeal rights and told various explanations from customer service representatives as to why I cannot get a copy and another rep who identified himself as a manager (later learned it was a blatant lie, Shannon *** call 3/18/19), I was promised to receive a copy of both inspector reports and decision with my appeal rights outlined. On 3/25/19, I only received a copy of my policy in the mail which was not what I asked for or needed. I want to appeal and address the decision denying my claim and am not getting anywhere. This company also said to me on multiple occasions as well as in their hold greeting, they are rated A+ w the Revdex.com but that is also not true. I've asked to cancel my policy and not given clear instruction on that either. I was also told to have my lawyer contact them (3/18/19 call w Shannon ***) which was demeaning and degrading as I was simply asking clear questions. I believe this company is fraudulent and manipulates the general public while disguising themselves as A+ rating with Revdex.com. I am at a financial loss of $2000 for this claim denied as well as 2.5 weeks of a disruption in my life.
On 8/3/2018, the consumer contacted Endurance and purchased a Select Premier vehicle service contract for her 2011 ***. After verifying vital information with the consumer including coverage level and coverage terms, Endurance sent a copy of the consumer’s contract via USPS Critical Mail. The consumer was provided a thirty (30) period to review the contract and receive a full refund if she did not accept the terms.
On 3/4/19, a representative from *** contacted the Endurance Claims department to file a claim for repairs. The repair facility reported failures to the transfer case and the drive shaft U-joints. The repair facility reported that the drive shaft U-joints were “worn out with excessive play”. As part of the claims process, an independent third-party inspector was dispatched to confirm the failures reported by the repair facility. The inspector confirmed the repair facility’s diagnosis of worn drive shaft U-joints.
The repair facility was not able to determine a cause of failure for the transfer case. The consumer authorized the repair facility to perform additional diagnosis to determine the cause of failure. The repair facility determined that the output roller bearings had worn down and come apart, sending metal through the system. After being notified that the additional diagnosis was complete, Endurance sent a second independent inspector to confirm the failure. The inspector confirmed the repair facility’s diagnosis of a worn bearing as the cause of failure.
Per the consumer’s contract (attached), pg. 2,
“Breakdown refers to the Breakdown of a defective part or faulty workmanship as supplied by the Manufacturer or Dealer, but does not include gradual reduction in operating performance due to wear or tear or damage resulting from BREAKDOWN of non-covered parts.”
As both of the failures had been diagnosed as wear and tear failures, the claim was subsequently declined.
Please be advised, Endurance’s agreement with the inspection service does not provide for the release of the inspection report to the consumer and unfortunately Endurance is unable to fulfill this request.
If the consumer or her repair facility had additional evidence to refute their own original diagnosis of wear, it was not provided at any time to the Endurance Claims department.
Per the consumer’s request, the contract has been cancelled and the customer’s eligible pro-rata refund will be expedited. In the interest of customer service, Endurance has waived the contractual administrative fee and it will not be assessed. The consumer’s refund is scheduled to be sent out on Wednesday, 4/17/19, to the address on file. Please be advised, Endurance does not report to the credit bureaus and the consumer’s credit will not be affected by the vehicle service contract.
Please be advised, at the time of contract activation, Endurance maintained an A+ rating with the Revdex.com. Once the rating had changed, Endurance removed references to the A+ rating.
Spoke with an account manager Daniel that was extremely helpful and informative. No hassle when I called in just great attitude. Will be buying again with my next car.
Tony *** has been nothing but good to me! He's been extremely helpful and done all he can to mane my experience easier and more affordable!
This company makes unsolicited calls saying that they have an extended vehicle service plan on my vehicle that is about to run out. This is NOT TRUE. I have blocked them and asked them to take me off their call list and I am on the National Do Not Call Registry, they do not stop calling. They are looking to take advantage of the elderly and anyone that they can convince that they have a warranty with them and they need to pay to extend it or the repairs on their car will not be covered anymore. This is a total scam. They are looking for as many vulnerable people to collect money from on a monthly basis without ever providing them with a service. Please protect the elderly that are susceptible to this type of scam. They need to be shut down.
All in all it is a pretty good warranty, the only downfall initially was that it was made to seem like everything was covered and after the warranty was bought it was further clarified that some seals and gaskets weren't covered. Those are some items to which you would want covered. Hopefully when it comes time to use the warranty we wont run into any issues. So far all is good.
I have been reviewing different warranty companies. I have decided to take my chances and PRAY and drive. Hopefully *** reparation holds up!. It sounds like the govt needs to step in and regulate these warranty companies. Someone should get one of their Lawyer friends and start a Class Action Law Suite !
Endurance had some up and downs with my last request, but there customer service team came through with my issues and took care of it. They truly value there image and take pride in helping the customers. Kudos to them! I would highly recommend them based on the value of the product they offer and customer service team is hands down the best.