Endurance Warranty Services Reviews (%countItem)
Endurance Warranty Services Rating
Address: 400 Skokie Blvd Ste 105, Northbrook, Illinois, United States, 60062-7937
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So far, so good. We just recently signed up, and have not yet needed to make a claim. The lady I signed up with was super informative and courteous... Endurance should give her a raise! The gentleman I spoke with today in Customer Service was equally as outstanding and very helpful. The *** password I got in the mail did not work, so he gave me the correct EnduranceWarranty.com web address, username, and new password, and now all is well. Very happy so far.
Verernetta was amazing and if we didn’t already have extended insurance, she would have sold us on Endurance Direct. She is very knowledgeable and forthcoming. She is very thorough. Thank you
I purchased a policy with Endurance in August of 2018, I spoke with a customer service rep about what's included with the policy and was told that upon needing repairs for my car, I would be allowed car rental services once my deductible was paid. In February of 2019, my car would not start and I called customer service to find out the procedure for taking my car to the shop and getting a rental. I spoke with five different representatives and was told different things about how the procedure works, I was even transferred to a representative from United Care Car, who ultimately, decides whether repairs will be approved or not. I then spoke to rep named Catrell, who then informed be that due to all the misinformation that I was provided, they would waive my fee for the month and that I was to use that money to pay for the rental. After being on the phone with them for two hours, I was then transferred to Shawn, a senior representative, he then reiterated what was told to me about how the rental was not a part of my contract and I continued to inform him that I was told differently and wanted to know how they could help further. After speaking with him for almost another hour, I informed him of the fact that due to the different things I was told regarding the services provided by this company, I did not have faith that this company was looking out for their customers and told him I wanted to cancel my policy and would like to look about getting a refund. He told me that was not possible and that in order for my policy to be cancel, I had to send in writing that I was canceling my policy along with proof of my vehicles mileage. I called back a few days later regarding my policy, only to be told by a rep named James that Shawn cancelled my policy and tried to contact me to let me know. I told him that I never sent anything in writing to cancel my policy and that they had no right to do that. I am still waiting on a expedited 24 hour response 4 days later.
On 8/21/18, the consumer purchased a United Car Care Gold vehicle service contract from Endurance. Please be advised, Endurance is the selling agent for this contract. The administrator/obligor is United Car Care.
On 2/4/19, the consumer contacted Endurance in regards to the rental benefit on the contract. Please be advised, the rental benefit can be applied from the administrator (United Car Care) upon authorization of an approved claim (see attached contract, page 4). At that time, no claim had been filed. The consumer was advised of the claim process and the necessity for a claim to be filed and authorized for usage of the rental benefit. In the interest of customer service, an Endurance representative skipped the consumer’s monthly payment to allow usage of those funds towards a rental in advance of any claim being filed. The consumer requested cancellation of the contract on the 2/4 phone call. At that time, the consumer’s contract was cancelled per her request and she was informed to send documentation of the final odometer reading so that her pro-rata refund could be calculated and sent out. No claim was filed or authorized on this contract.
Upon receipt of this complaint, Endurance attempted to reach the consumer and left a voicemail on 3/6. On 3/7, the consumer contacted Endurance. In the interest of customer service, Endurance agreed to waive the mileage documentation requirement and expedite the processing of the consumer’s pro-rata refund. The consumer’s refund was sent out to the address on file on 3/7.
Complaint: ***
I am rejecting this response because:
I never received any calls or voicemails from anyone from this company. I called them because after being told they canceled my policy, I received a letter asking for payment. The resolution was not what I had hoped for but I am to blame also because I should have done more research before purchasing the policy. This whole situation could have been avoided if they just provided better customer service and had knowledgeable professionals working there. It’s a little too late and I am happy with my decision and no longer have to deal with this company. Buyer always beware.
Sincerely,
Jihan
Fast and postive attitude
I called to cancel my plan, until I was introduced to Johnny. He gave me better options, so I kept my plan. Excellent customer service support! Thank you!!
Please beaware of this company! My husband canceled his warranty with this company, and they continued to charge our account. We called them to request a refund, and they told us that we had to write a letter, get it notarized and mail it to the corporate office and they will honor a partial refund which will take months. I asked them why did they charge our account when we canceled the warranty and why did we have to write a letter when they made the mistake of charging our account. They still will not honor our refund! The manager continued to say it’s their policy, and there isn’t nothing he can do! I was basically on the phone with 7 different representatives who were so rude and unprofessional! This company is a ripoff! It’s a shame how people work hard for their money, and companies like this just take it away from them like it’s theirs, and people work for these companies help them take other people money! Shame on you!
This company has been manically soliciting me since September via phone and paper mail. They suggest that my warranty is going to expire and their correspondence has an invoice printed, that if not properly reviewed could be mistaken for a true invoice. When you call they do not want to provide any details to you. They say your auto warranty is going to expire but don't know what year, make, or model vehicle you own. When I challenged one representative he hung up on me. I've heard of such Ponzi schemes and I am very leery of this company. My mother is 75 years old and we share the same name and address, she was literally under the impression that she owed this company close to $13,000 as suggested in their "example invoice".
Endurance is a certified member of the Vehicle Protection Association (VPA). As a certified member, Endurance follows the VPA's Standards of Conduct.
Please note, Endurance does not make "cold calls" or any outbound sales call unless specifically requested by a consumer via our online portal. There are many companies in the industry that do not abide by the VPA's Standards of Conduct and may be making unsolicited calls. Endurance understands the frustration that this can cause to the consumer and the confusion that may result when the consumer receives a mail piece from Endurance at the same time as these solicitation calls. Endurance can confirm that the solicitation calls did not originate from Endurance. Endurance recommends that the consumer determine from what company the calls originate and contact that company to ask that they cease.
We are sorry for the frustration that Endurance's mail piece caused the consumer, and as a result of the consumer's complaint, our company placed the consumer on our internal "Do Not Mail" database to ensure that he does not receive any future direct mail advertisements from our company. Please allow up to 10 business days to process this request. The consumer may still receive additional mail pieces sent during the processing time.
Purchased a "Vehicle Service Agreement" from Endurance - through a local Auto Dealer (April 2018). Terms: Service Agreement in effect for next 50K miles or unit April 2021.
10 months (Feb 2019) and 5300 miles later the covered vehicle developed a Timing Belt Cover Oil Leak. Took vehicle to authorized service provider and filed a claim as per Endurance's procedure.
Paragraph VIII.C.1 of the contract states that "timing chain/belt" is a "listed component".
Paragraph VIII.C.14: Seals and Gaskets states "all listed components are covered".
Endurance has denied the claim. They stated that the "belt" is covered, but you cannot seal a belt; therefore the "belt cover" and "Cover seal" is an non-listed component and not covered.
VERY DISINGENUOUS.
Upon receipt of this complaint, the claim was submitted for review to the Director of Claims. The review determined that the repair facility reported failures to the transmission cooler lines, timing cover, and timing cover gasket. Unfortunately, these components are not listed for coverage on the consumer’s contract. Although the timing belt is eligible for coverage, there was no reported failure to the timing belt. Seals are listed as eligible for covered components, however as the timing cover is not eligible for coverage, the timing cover seal is not eligible.
Endurance recognizes that the similarly named components may create a confusing situation for the consumer and will be reaching out to the consumer and the repair facility to provide clarification.
Complaint: ***
I am rejecting this response because:Exact wording from contract (emphasis added):C. GOLD COVERAGEGOLD covers the following listed components of this Section VIII.C.1. ENGINE – Gas/Diesel: All internally lubricated parts within the engine plus the cylinder heads, engine block, engine mounts, flex plate, flywheel and ring gear, harmonic balancer, intake and exhaust manifolds, water pump, oil dipstick and tube, oil pump, oil pump drive sprocket, timing chain/belt, and timing chain tensioner. The oil pan and valve covers are only covered if damaged by an internally lubricated part....14. SEALS & GASKETS: On all listed components are covered. (Seals and gasket coverage included only on Vehicle with less than 125,000 miles at the time this Contract was purchased).The dealership did not report that the Timing Chain Cover was damage, but reported that the Timing Chain Cover seals were leaking. Clause C.1 specifically lists the Timing Chain as a covered component. Clause C.14 Specially states: Seals and Gaskets: on ALL LISTED COMPONENTS (see Clause C1) are covered.Endurance continues to maintain that the Timing Chain Cover is not a listed component and therefore the seal of a listed component is not covered - in clear contradiction to their contract.It is completely unfathomable how Endurance can maintain that the Timing Chain Cover Seal does not seal the Timing Chain. This is clearly parsing of words and is wholly deceitful practice.
Sincerely,
Douglas
Please be advised, the timing chain and timing chain cover are two separate components. The timing chain is an actual chain and a mechanical component of the engine. The timing chain cover is a cover on the outside of the engine over the timing components. Although the cover seals the chain, the cover and the chain are not the same physical item. Please be advised, per the consumer’s contract, and cited in the consumer’s previous response, the timing chain cover is not listed for coverage. Although the chain is eligible, the physical cover is not. As the cover is not listed, the seal for the cover is also not listed.
In the consumer’s previous response, the consumer underlined the coverage section listing the timing chain. Please be advised, the component underlined by the consumer is the actual chain, and not the physical cover. As the physical timing chain cover is not eligible for coverage, the timing chain cover seal is also not listed, as only the seal of a listed component is eligible. Please note, this seal is specifically a “timing chain cover seal” and not a “timing chain seal”.
There was not reported failure to the timing chain itself.
My name is Tracie *** I have Endurance as my warranty company and I have been making payment to them each month. And my car went in the shop in Jan 2019 and they ask for me to submit my maintenance documentation . I submit everything they ask for and at first they was giving me a run around about more maintenance documentations. I gave them two receipts for from *** sale and one receipt from *** Tire & Auto. They was saying it was a problem with the two hand wrote receipts that *** Sale provided. So *** Sale give me a notarized letter, two receipts, and a invoice stating that this is what they provided to there customer`s . And Endurance still was saying that not enough to file a claim and the claim was denied. I been calling them for a month now and they still denied my claim I have give them everything they ask for I even ask them two contract *** Sale , to verify all my documentations. And they still haven`t gave me any help so now I am contract Revdex.com to get me some help.
On 2/20, Endurance received appropriate documentation of the vehicle's maintenance and agreed to continue the normal claims process. Endurance's Customer Resolutions Manager reached out to the consumer and advised them of this. The consumer stated that the vehicle was now at a different repair facility and provided the contact information for the new repair facility. Endurance's Claims department will be reaching out to the new repair facility to continue the claims process.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Sincerely,
Tracie
This company is a total scam. All the five star reviews you read are written by the company themselves. Do NOT fall for it.
I don’t have a warranty through them but yet they continue to harass me with unsolicited calls and now mailing me letters. SCAMMERS
I bought a warrentee for all manufacturers lubercated parts at 89,000 miles roughly. At 102,000 miles my torque converter went in my vehicle endurance refused to pay for it claiming it is not a lubercated part covered under there warranty. I forked out $5203.60 to pay for the torque converter and the transmission which should have been covered under all manufacturers lubercated parts warranty I purchased.
Please be advised, the consumer has a Select Premier vehicle service contract. The Select Premier is a stated component coverage. This means that all eligible components are listed on the contract (attached). Any part not listed for coverage in the contract is unfortunately not eligible for coverage. This information was communicated to the consumer at the time of sale, prior to purchase. Additionally, Endurance sent out a copy of the consumer’s contract for review with a 30 day money-back guarantee if the consumer wished to discontinue the contract.
The failure to the consumer’s vehicle was determined by the repair facility as well as a third-party independent inspector to be caused by the failure of the torque converter. Per the consumer’s contract, coverage is provided for:
TRANSMISSION: All lubricated internal parts contained within the case. Computer modules & solenoids; filler tube & dipstick; vacuum modulator; and internal linkage. Transmission case ONLY if damaged by the Breakdown of a lubricated internal part.
As the torque converter is external to the transmission case and is therefore not a lubricated internal part contained within the transmission case, it is not listed for coverage and the claim was subsequently declined.
At this time, the consumer’s contract is active and eligible for future claims. If the consumer wishes to discontinue, Endurance can expedite the consumer’s pro-rata refund and return the last monthly payment in the interest of customer service. Endurance has been unable to reach the consumer.
Complaint: ***
I am rejecting this response because: for one no one has tried to reach out to me. When I was sold this contract it was under faults information as all manufacturers lubricated parts were supposed to be covered, a torque converter is a manufacturer lubricated part.
Sincerely,
Marion
Upon receipt of the consumer’s response, an additional internal investigation was performed. This investigation included a review of call recordings from the purchase and verification of the contract. It was confirmed upon review of the call recordings that the consumer was advised correctly that in regards to the transmission, “all lubricated internal parts contained within the case” was stated to the consumer. At no time in any recorded call did an Endurance representative state that “all manufacturer’s parts” were eligible. As the initial purchase was in May of 2018, Endurance understands the consumers’ confusion at this time. In addition to properly describing the coverage on the phone, Endurance sent out a copy of the consumer’s contract for review with a 30 day money-back guarantee if the consumer wished to discontinue the contract.
As the torque converter is not contained within the transmission case, the torque converter is not an eligible component per the consumer’s contract, and the claim will remain declined. At this time, the consumer’s contract is active and eligible for future claims. If the consumer wishes to discontinue, Endurance can expedite the consumer’s pro-rata refund and return the last monthly payment in the interest of customer service.
Representative Alvin *** carried out his duties with the experience and professionalism that you can expect from a top rated company.
Awesome service
We Identified issue with Payment Calculations and Endurance was quick to rectify that within thirty (30) minutes of purchase of the warranty services. They also suggested alternative payment options, which made positive impact on my monthly outflow as well.
I was denied my first claim on a steering fluid leak. They said it was a pre-existing condition and after speaking with the mechanic he said that there is no way someone can make such a conclusion. I called the warranty company to cancel my agreement and they credited my plan by $500 and offered for a free month which runs me about $200. Total repairs were about $2,000 so it was a nice gesture but I’d prefer they cover the repair.
Generally I think Endurance has a good product. However, I resent the hustle accompanied by a referral from the initial contact Daron to Anthony where Anthony attempted to change what was previously agreed to with Daron. Essentially, what this boils down to is a hustle by a disreputable representative Anthony in an attempt to decrease offered aspects of coverage detailed during the prior information supplied by Daron. When called on about this disparagement Anthony demeaned Daron by stating that he was new and didn't know what he was doing. When in reality Anthony was attempting to offer coverages different from Daron with the obvious aim of creating an undue advantage for Endurance. I find this to be appalling and unconscionable. Accordingly, Anthony should at the very least be reprimanded and or an apology should be forthcoming from the company.
I have asked I think her name is Angela on at least SIX different occasions, I want no more mail and no more solicit calls. Today I've received three calls and I've had it. They call about a car I have NEVER owned, and despite numerous attempts they keep calling and they keep sending me junk in the mail. I am disabled, my wife is disabled.
Please note, Endurance does not make "cold calls" or any outbound sales call unless specifically requested by a consumer via our online portal. There are many companies in the industry that do not abide by the VPA's Standards of Conduct and may be making unsolicited calls. Endurance understands the frustration that this can cause to the consumer and the confusion that may result when the consumer receives a mail piece from Endurance at the same time as these solicitation calls. Endurance can confirm that the solicitation calls did not originate from Endurance. Endurance recommends that the consumer determine from what company the calls originate and contact that company to ask that they cease.
We are sorry for the frustration that Endurance's mail piece caused the consumer, and as a result of the consumer's complaint, our company placed the consumer on our internal "Do Not Mail" database to ensure that he does not receive any future direct mail advertisements from our company. Please allow up to 10 business days to process this request. The consumer may still receive additional mail pieces sent during the processing time.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Sincerely,
Joe
This is a robo call saying how important it is that I extend the warranty on my car without any information provided regarding the type, model, year etc. of car. I am given two options 1)press 1 to never receive another call or 2) press 2 to speak to a customer service rep. I have done both. I continue to receive calls up to 3 a day, even into the evening. If press 2 for a customer service rep the call is discontinued. I have tried to return the call, and an operator says the number has been discontinued. Also, the numbers being used to call me show up differently every time, from all over Nebraska and several other states.
I do not have a car under warranty with any company.
I received a flyer Friday that says I have to call to verify the make/model etc of the car. It says "our records indicate you have received multiple notices and have not contacted us to update your auto file and to ensure no lapse in warranty coverage." "I can initiate a form online as I have had a personalized website created for you." I have not called the 877-number listed because nothing about this notice is legitimate and I am sure the phone number isn't either. In the fine print the company is listed as "Endurance Dealer Services, Endurance Warranty Services, and EWS Vehicle Warranty Services Division. It states Endurance Warranty Services LLC is an independent nationwide company marketing on behalf of leading third party administrators and is not affiliated with any auto dealer or manufacturer. This is an advisement to obtain coverage." The company is also listed as *** Inc., *** S. *** St. Suite 110, Greenwood Village, CO. 80111..
Please note, Endurance does not make "cold calls" or any outbound sales call unless specifically requested by a consumer via our online portal. There are many companies in the industry that do not abide by the VPA's Standards of Conduct and may be making unsolicited calls. Endurance understands the frustration that this can cause to the consumer and the confusion that may result when the consumer receives a mail piece from Endurance at the same time as these solicitation calls. Endurance can confirm that the solicitation calls did not originate from Endurance. Endurance recommends that the consumer determine from what company the calls originate and contact that company to ask that they cease.
We are sorry for the frustration that Endurance's mail piece caused the consumer, and as a result of the consumer's complaint, our company placed the consumer on our internal "Do Not Mail" database to ensure that she does not receive any future direct mail advertisements from our company. Please allow up to 10 business days to process this request. The consumer may still receive additional mail pieces sent during the processing time.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Sincerely,
Mary
This company is sending harassing and threatening letters to invoke fear in recipients in order to get recipients to call number and potentially get scammed into buying extended warranty service. This is shameful actions of a business.