Endurance Warranty Services Reviews (%countItem)
Endurance Warranty Services Rating
Address: 400 Skokie Blvd Ste 105, Northbrook, Illinois, United States, 60062-7937
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Ms. Vernetta was very helpful and Pleasant to speak with. She explained the whole policy word-for-word to me and she took her time with me on the phone. She made sure I understood everything and made sure she answered all my questions.
The service provider truly educated me on finding an excellent quality warrant. I so appreciate the encouragement and assistance. I made the best decision. Thank you Endurance!!!
Great customer service when needing to remove coverage from a vehicle I traded in. Only light insistence in transfering coverage without being pushy. Mary was very helpful.
My vehicle motor went out in January 2019. I have been a paying customer for over a year with the warranty company. Extended Warranty denied the claim on multiple occasions and changing the reason for denial each time. The final reason given was stating that my vehicle was to have 4.5 L of oil and that is why it was denied, however, *** stated that my vehicle only holds a maximum of 4 L of oil. The company still has not provided me a denial in writing.
On 2/21/18, the consumer contacted Endurance and purchased a Select Premier vehicle service contract for her 2012 *** 328i. A copy of the contract is attached. Upon activation, a copy of the consumer’s contract was sent via USPS Critical Mail for her review. The consumer was provided a 30 period whereby she could receive a full refund if she was not satisfied with the terms and conditions of the contract.
On 7/16/18, a representative from *** Automotive contacted the Endurance Claims department and reported an electrical failure to the blower motor. As the blower motor is eligible for coverage and this met the definition of a breakdown, the claim was authorized and paid by Endurance.
On 1/29/19, a representative from *** Automotive contacted the Claims department and reported multiple warning lights on the dash and a stalling engine. The consumer then moved the vehicle to *** of West Houston, who continued the claim. An independent third-party inspector was sent out to verify the failures and maintenance documentation was requested from the consumer.
Per the owner’s manual for this vehicle, oil changes are due when the service light comes on, or a minimum of once per year. Endurance received no maintenance document for any oil change performed in 2018. Additionally, the vehicle’s computer set an error code (1c4002) for the engine oil level being too low at a mileage that was 700 miles less than the claim mileage, demonstrating that the vehicle was operated for 700 miles with low oil. As the consumer’s coverage excludes failures due to lack of maintenance and failures due to continued operation in a failed state, the claim was subsequently declined.
On 3/8/19, the consumer contacted Endurance and requested cancellation of her contract. Endurance cancelled the contract per the consumer’s request and issued the consumer’s pro-rata refund. The refund was sent out on 4/5/19 to the consumer’s address on file.
Complaint: ***
I am rejecting this response because: the company is falsifying information and still has not provided a reason in writing for the denial. The information they are stating is simply not true. We have asked for them to send their determination in writing several times, after we had the vehicle inspected by other means, and they have flat out refused. Endurance Warranty has given several reasons over the phone to denial, all which have been proven false. For instance, the first reason was they stated that I need to provide the maintenance records prior to me buying the car. I went through all of that, which was not in the contract. The next denial stated that the receipt for my oil change did not have the VIN#. That was fixed and verified. The last reason I received stated that my oil levels should have been at 4.5 L. According to ***, this is absolutely false and the vehicle did not even hold 4.5 L of oil. Upon that discovery, I had to retain an attorney to help with this matter. The company is still trying to be accountable. Please see the attached letters (emails) sent by each of the repair facilities that evaluated my vehicle.
Sincerely,
Christal
Please be advised, the consumer's repair facility was able to drain 4.5L of oil from the vehicle for the inspector. The inspector submitted photographs of the collection unit, demonstrating that it does in fact hold at least that amount. Additionally, the letter submitted by the consumer in her last response stated that the repair facility was apparently able to drain 5L from the engine, again explicitly demonstrating that hte vehicle will indeed hold at least 4.5L. Per the manufacturer's guidelines, the vehicle's oil capacity is 5.2L. The repair facility was only able to show 4.5L at the time of the inspection, demonstrating low oil volume.
Additionally, the vehicle's computer set an error code (1c4002) for the engine oil level being too low 700 miles prior to the claim. This is not the same as a "maintenance reminder" and is demonstrates that the vehicle was operated with low oil for 700 miles. As the consumer's coverage excludes failures due to lack of maintenance and failures due to continued operation in a failed state, the claim was subsequently declined.
Please be advised, Endurance cancelled the coverage at the consumer's request and issued the appropriate pro-rata refund. Endurance is not able to reopen claims for review on cancelled accounts.
This company is a scam. They buy (and sell, I assume) personal information and use it to try to intimidate people into buying an extended warranty. If you read the other reviews, you'll see that the coverage offered is usually denied when a claim is made. My review is simply to state that they're still lying about their Revdex.com rating. As of today, 5.8.19, they are still claiming to have an A+ rating with the Revdex.com. When I spoke to a CSR today, he stated that they are accredited and have an A+ rating. When I disputed that and told him I was on the Revdex.com website and it says they are NOT accredited, he immediately changed direction and said they were a large company and that is why they had hundreds of complaints on the Revdex.com website. That tells me he knows there are hundreds of complaints, that he's been to the site and therefore is aware that they're not accredited. He flat-out lied about their accreditation (or lack thereof). The scamming letter they mail out is textbook, with threatening, alarming language meant to intimidate. Shady company. Buyer beware.
The representative james was very knowledgeable and respectful, but I mostly appreciated his patience he took the time and explained every detail that I inquired about, now I am more knowledgeable about my policy and what it represents.
Vernetta, a supervisor, went above and beyond to provide outstanding customer service. She could not have been more courteous responsive, and efficient in resolving my issue, although she was not the cause of the problem. Great service!!
I was told when I purchase my policy that once I drove 1000 miles and reached 30 days my policy would be active. After filing a claim I then was told that my policy is active after 30 days and after 1000 miles driven.
On 4/1/19, the consumer contacted Endurance and purchased a vehicle service contract for his 2014 Ford Explorer. The consumer's contract (attached) has a 30 day and 1000 mile waiting period. Any failure that first occurs inside this waiting period is not eligible for coverage.On 5/2/19, a representative from *** contacted Endurance to file a claim for vehicle repairs on the consumer's vehicle. The repair facility reported that the vehicle had been driven into the facility on the previous day, 5/1/19. As the 30th day of the waiting period had not yet elapsed when the failures first occurred, the claim was subsequently declined as pre-existing.At this time, the consumer's contract is active and eligible for future claims. In the interest of customer service, Endurance can offer a full refund to the consumer pending a letter allowing this payment to be made. If the consumer wishes to receive a full refund, he may contact Endurance at .
THIS COMPANY IS 100% A FRAUD COMPANY!!! KEEPS MAILING TO MY WIFE'S NAME THAT WARRANTY EXPIRING. 1) MY WIFE'S HAS NOTHING TO DO W/MY VEHICLE, HER NAME IS NOWHERE ON THIS VEHICLE. 2) I HAVE A 100K/10 YR WARRANTY FROM MANUFACTURER AND THESE I
S HAVE NOTHING TO DO W/YOUR WARRANTY, JUST TRYING TO SCAM $$$ FROM PEOPLE! DO NOT BELIEVE THEIR !!
I am very happy with my choice in Endurance and highly recommend! Today I spoke with Alvin *. and he was most helpful in reviewing my policy. As a military retiree I am on a fixed income and need to watch my expenses...Alvin *. came through and helped with that! Thanks again!
~ Michelle
I will give you a better review after I receive the booklets and info on my Endurance Warranty. The guy I talked to was fantastic. Great help. Sheila J.
EW Service keeps sending me letters even after I have repeatedly told them to stop contacting me with their advertising.
As this is just a request to cease mailing, Endurance believes this complaint should be listed as "Information Only".We are sorry for the frustration that Endurance's mail piece caused the consumer, and as a result of the consumer's complaint, our company placed the consumer on our internal "Do Not Mail" database to ensure that he does not receive any future direct mail advertisements from our company. Please allow up to 10 business days to process this request. The consumer may still receive additional mail pieces sent during the processing time.In the consumer's complaint, they state that they have contacted Endurance multiple times to cease mailings. Endurance has only a single mail piece on record that was sent to this consumer. There are many companies in the industry that send mail pieces that are similar in appearance. Those companies do not always abide by the VPA's Standards of Conduct and may not identify themselves on each mail piece. Endurance understands the frustration that this can cause to the consumer and the confusion that may result when the consumer receives multiple mailed advertisements that are similar in appearance to Endurance's mail piece.
Complaint: ***
I am rejecting this response because: I would like to know exactly HOW my name and address were obtained by Endurance. Where did this company find my information? I deserve to know how my personal details were obtained because I have never directly done business or contacted this company. So, how do they know my name and address? From what source did they use to obtain this information?
Sincerely,
J
Endurance collects information from more than 13 different marketing sources. As these sources form a composite, there is no way for Endurance to determine from what specific source a piece of information originated. Endurance does not share or sell any consumer information.
At this time, the consumer has been placed on Endurance's "Do Not Mail" database to ensure that they do not receive any future mailed advertisements from Endurance.
It has been 1.5 years since the purchase of my vehicle, and I do not appreciate that this company has access to my records and continually calls me about their services. I have several times requested to be removed from their contact list and it has not happened. The representatives are very aggressive, rude, and unprofessional. I believe that this is becoming a form of harassment. I have never wanted their services nor will I ever consider them. I have blocked the several numbers used to contact me and yet they keep finding a way to continually call me. I have records indicating at least 5 calls a week. I just want it to end.
Please note, Endurance does not make "cold calls" or any outbound sales call unless specifically requested by a consumer via our online portal. There are many companies in the industry that do not abide by the VPA's Standards of Conduct and may be making unsolicited calls. Endurance understands the frustration that this can cause to the consumer and the confusion that may result when the consumer receives a mail piece from Endurance at the same time as these solicitation calls. Endurance can confirm that the solicitation calls did not originate from Endurance. Endurance recommends that the consumer determine from what company the calls originate and contact that company to ask that they cease.We are sorry for the frustration that Endurance's mail piece caused the consumer, and as a result of the consumer's complaint, our company placed the consumer on our internal "Do Not Mail" database to ensure that he does not receive any future direct mail advertisements from our company. Please allow up to 10 business days to process this request. The consumer may still receive additional mail pieces sent during the processing time.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Sincerely,
Stephanie
Completely unsolicited but written in a way that if you just read it quickly makes you think that you will be losing coverage that you already have ("We Have just been informed that there will be a Price Increase to our Extended Vehicle Service Plans...After that date we will not be ab;e to honor the service contract quote designed especially for your vehicle.")
To whom it may concern,
Thank you for allowing me the opportunity to expand on my recent experience with Endurance Vehicle Warranty Services. My last review with Consumer Affairs ended with me being optimistic about Endurance and their process. However, I received a really harsh wake-up call in dealing with Endurance. After the inspector "inspected" my vehicle, he deemed that due to continued operations the claim was denied. On 3/28, as I was backing into my parking space at work a "Service 4WD" alarm popped on my dash. I turned the vehicle off, and turned it back on again and the alarm had cleared. I went into work, hopped online and booked an appointment with the *** dealership for their last slot at 3:30pm. The dealership is only 0.8 miles from my job. After work, I started the vehicle and there was NOT an alarm present. I drove the 0.8 miles alarm-free. The dealership ran a diagnostic and found that it could be the Module Transfer Case Module or the Transfer Case Assembly itself. Endurance approved the Module TC, but that did not fix it, which left my vehicle stuck in 4WD Low and essentially non-drivable. However, they did not approve the Transfer Case Assembly which is what prompted the inspector to be called out to verify. His determination... I drove the vehicle, "continued operation", and because of doing so, they denied my claim based on the exclusions in section D of their handbook. I argued that I did everything by the book, but they did not want to hear it! I advised Endurance that the alarm came on once as I was backing into my parking space. I advised that I turned the car on and off before getting out of the vehicle, and the alarm remained off! I advised, I immediately made an appointment for that same day. I advised, the alarm did not appear again when I started the vehicle and while I was driving the 0.8 miles to the *** dealership. I advised that it was a service "WARNING" light, not an Alarm. In addition, if it were a critical alarm, it was have come back on as soon as I started up the vehicle and most certainly come on as I was driving to ***'s facility! Endurance did not care! They stuck by the guns of their inspector who deemed the transfer case was faulty because I drove it "WHILE THE ALARM WAS PRESENT"! I DID NOT DRIVE THE VEHICLE WHILE THE ALARM WAS PRESENT!! The mere fact that the *** Dealership can prove that did not make them reverse their decision. I advised that jeep did a diagnostic test and only 1 CODE ALARM was in the system!!!! If there were multiple alarms, no matter how far back, they would have been stored in the system. YET THERE WAS ONLY ONE ALARM, THE ONE THAT POPPED AS I WAS BACKING INTO MY PARKING SPACE ON 3/28! Endurance did not CARE... They did not want to deviate from the fact that my drive of 0.8 miles caused the Transfer Case to fail. Here is what Section D of their Handbook states: "For any Breakdown caused by sludge build-up resulting from your failure to perform recommended maintenance services, or failure to maintain proper levels of lubricants and/or coolants, or failure to protect your vehicle from further damage when a Breakdown has occurred or failure to have your vehicle towed to the service facility when continued operation may result in further damage. Continued operation includes your failure to observe warning lights, gauges, or any other signs of overheating or component failure, such as fluid leakage, slipping, knocking, or smoking and not protecting your vehicle by continuing to drive creating damage beyond the initial failure, Lack of mechanical knowledge is not an excuse for continued operation". There is nothing in Section D that I violated. However, they see it as the driving of my vehicle for 0.8 miles WITH NO ALARMS PRESENT violates the contract. I expressed to Endurance over and over that the warning popped on as I was parking! I also expressed that the "Service 4WD " does not mean there's an alarm or something wrong as there was no SLIPPING, OVERHEATING, COMPONENT FAILURES, KNOCKING, FLUID LEAKAGE OR SMOKING! IT WAS A WARNING LIGHT... I've had the car for over a year, it could have been warning me that the fluid is low! I followed up by stating all vehicles give warnings..."CHECK ENGINE SOON", "OIL CHANGE SOON", FLUID LEVEL LOW". There was no indication my vehicle was operating in a manner that deserved my immediate attention, and if there was, I surely would have addressed the issue. Endurance made a snap decision to deny my claim with no proof. They didn't want to hear my side, they only cared about what the inspector stated about my vehicle. I have the Supreme coverage, so how could the claim be denied based only on what the inspector says, I asked. The manager, Art ***, argued with me for over an hour on multiple days. He even stated that the inspector said that both the *** technician and the Service advisor agreed that because I drove the vehicle 0.8 miles is why the part failed and they will not pay out the claim. I spoke to my service advisor and the technician at ***, and the both stated they never stated anything of the sort, nor did they agree with the inspector. They actually told the inspector that my driving 0.8 miles did not cause the failure. They simply stated, "the part just failed, that's what parts do". As of today, 4/16, Endurance still has not paid *** for the use of my rental car. I have spoke to numerous representatives over at Endurance since 4/1/2019. Most of them were rude and short with me on the phone, but not all. They tried to smooth things over by offering to forgo my next month's payment and knocking $200 off of my contract price. They all also tried to steer me towards a less expensive service facility such as ***, by stating, "***s parts are very expensive, and you could have had the vehicle repaired for half of what *** charges if you had taken it there first. So to me, that sounds like it's all about the money! Yet Endurance is the one who states in their promos and their sales pitches that you can take your vehicle anywhere you want as long as they are certified. It's not TRUE! As stated, I spoke with one of the manager's, Art ***, extensively. He kept repeating the same ole thing over and over about the Exclusions in Section D, which in my opinion, does not apply to my vehicle. Endurance allows you to keep a rental for a max of 5 days. I had a rental for 7 days. The reason why, is due to the fact that Art was supposed to be taking my complaint up the chain to try and see if the claim could be reviewed and ultimately reversed. At least this is what he told me he was doing, but I didn't buy it! My vehicle went in on 3/28. The inspector arrive on site to look at my vehicle on Monday 4/1. He turned his report in on Tuesday 4/2. Already that is 5 days! Endurance did not even call me to tell me that they denied the claim! I had to call them to find out! At that point, I spoke with a number of representatives who all pretty much gave me the, "Oh I'm so sorry, sir. I really wish there was something I could do for you" line. I asked to speak with a manager, and that's when I stated speaking with Art. I spoke with him on Tuesday 4/2 around 4:30 pm, and at the end of our conversation, he had the nerve to send me a link to *** Parts as a courtesy to help me find the part for a cheaper price!! He then told me he was going to take my case up to the next level and he would get back to me on Wednesday. HE NEVER DID!!! I called Endurance all day long on Wednesday asking to speak with Art. All the reps kept saying, "Oh, I can see him on the phone. I'll shoot him a message to let him know to call you." It never happened... I called Endurance again on Thursday 4/4 all day long and heard the same thing over and over. Finally around 4:20 pm, Art called me back... He stated how busy he was all day, and apologized for getting back to me so late! (THAT WOULD BE A WHOLE DAY LATE). He went on to state that he talked to the "people" who renders these decisions, but that they are still sticking to the decision of denied! I question Art about whether or not he had even talk to anyone. One of the reasons why I questioned him is due to the fact that he actually requested my service vehicle report (from my recent vehicle maintenance from where I bought my vehicle in which they inspected everything) on Tuesday during our conversation, which I immediately emailed to him when I arrived home. When I asked him during our conversation on Thursday about the service records I sent over to him, he replied, "what records"? At that point I knew he did nothing to try and help me as he claimed! At the end of our conversation on Thursday, as I just finished blasting him and Endurance for being a horrible company with horrible customer service, he stated to me once again, that he would take my case to his supervisor, Ryan ***. During my conversation with Art, I asked over and over to speak with his supervisor, but he refused to put me through! I advised Art, I just don't trust you to go into an office full of Endurance personnel who denied my claim, and go to bat for me. I asked him, "Are you really going to go in there and fight for me"? He stated, most definitely! I said, "okay Art, tell me what you're going to go in there and say on my behalf. Give me an example of what you will say to your superiors about me that will get them thinking?" He stated he would tell them everything I blasted him with... He stated he would play the "company's recording" of our conversation so that they could hear the points I was making. I chuckled at Art!! I advise him, do you rally think I believe that for a moment? I advised, he didn't even remember to check his email for the documents he requested from me, in addition to his not calling me back! I tracked Art down on Friday 4/5, of course he told me how busy he was all day long and apologized yet again for getting back to me so late in the day. He commenced to give me the FINAL verdict that the denial would remain denied! He then offered to help me with some information if I had the time and was willing to listen. I agreed, and he stated he would call me on Tuesday 4/9. He even stated he was putting it in his calendar to call me. Well, I did not hear from Art until today, 4/16! Keep in mind, during my conversation with Art and the rest of the representatives all throughout this time, I kept reminding them all that I still have a rental car beyond the 5 days. At the time I was speaking with Art on Thursday 4/4, I continued to remind him that my rental is now at 7 days. They continued to assure me that it would be covered. I continued to remind them I still have this rental because Art has stated he is taking my case to the next level for a final decision. Now, here I am on 4/16, and I received a call from both Enterprise and *** stating that I still owe $150 on the rental car as it has not been paid! I emailed Art a copy of the invoice from *** on 4/8. *** informed me that Endurance boldly told them, that "they are not paying it". So, I had that conversation with Endurance today! Basically they are squabbling over paying $150! Art says, they can't go against what it states in the claim contract...5 days is the max. It's so frustrating because it seems as though they have no recollection of previous conversations, and this is a manager apparently! Also, during my conversation with Art today, I asked him whatever happened to the call he was going to give me on 4/9 to offer some help and advice. He stated how busy he was, and that his girlfriend has been in the hospital as to why he did not get back to me! WOW, the ole sentimental excuse using his girlfriend. However, he's back at work now... He should have received a reminder of some sort about our "schedule conversation", if indeed he actually put it in his calendar! It really is a shame that a company WOULD not honor what they supposedly stand for and do what they state they are going to do... As I mentioned in my previous review, I did my research for 3+ days and had extensive conversations with Fritz *** of Endurance. He is a salesman, but he wasn't overpowering with his technique. However, he seems to be a fraud as well! He stated he was a man of his word because he served our country. Sadly, he is now a salesman and no longer a service-man. He too has not even called me back! I know this review is long, but it needs to be put out there for the next person, so they are not duped into buying into a farce! I hope Consumer Affairs will post the entire review, people need to be able to read it if they want to. Yet, I will not stop at Consumer Affairs, I will upload this review to any and all media outlets! I will also make sure that it falls on the desk of, Jordan ***, the CEO/President of Endurance! If he has any pride in his company, he will take action for such nonsense! Hard working people should not have to deal with a company that borders on the fringe of scamming people into paying thousands of dollars which in turn makes him a rich individual. I won't assume that Mr. knows what's going on in his company, but, deep down I have the feeling he knows! Mr. and the staff that works at Endurance should remember one thing. "We all are useful, but none of us are necessary". Translation...Endurance may be useful to some, especially for having minor things repaired, but in the long run, once people get hip to the game, Endurance will no longer be necessary and eventually out of business!
K of MD
The representative was very knowledgeable, and helped me understand the process, and how fees are calculated. He also referred me to 6 companies, other than the dealership I selected to perform my required service. The only problem I had was the payment from Endurance did not match the fee required by the service provider for the covered maintenance, minus my deductible.
I purchased a 'Extended Vehicle Coverage Program" from Endurance warranty. Last week my vehicle was experiencing some issue and I took it in to the closest dealer. My vehicle was diagnosed with a failed transmission. Endurance/United Car Care (turn's out Endurance is letting another company service the contract which I was never told when I signed up and started paying for the contract) asked for service records which I provided. Then they wanted to send out an 'inspector." which they did and spent 2 days writing his report. Today, the dealership calls me stating they approved the transmission "EXCHANGE" with another transmission which has 103k miles on it. I am not okay with this. When Endurance advertises on their website and other marketing material, they show the "average price's for replacement" of A/C units, transmissions, engines, fuel system, etc. These "average price's" are in the range of new units, not used equipment. I called Endurance/United Car Care regarding this issue and they refuse to give me a new transmission. I asked them if they can at least produce "service records" for this used transmission they are forcing me to install in my vehicle. They answered "No." So they require the "customer" to have service records but they are free from doing the same? When I purchased this "warranty" they led me to believe new parts would be used and that is what I want. I do not trust some used transmission without service records especially since they mislead their customers into believing they will replace mechanical breakdown items with used items. Nor did they tell me some other company was actually going to service my contract. In the future, they should advertise correctly and not try to cheat individuals.
Please be advised, Endurance is the selling agent of this contract. The administrator/obligor is United Car Care (UCC). This means that UCC is responsible for the administration (approval or denial) of claims and makes all claims-related decisions.
Per the consumer's contract, at UCC's discretion, "repair or replacements will be made with parts of a like kind and quality including but not limited to new, remanufactured, exchanged, or serviceable used components." Please be advised, the exchanged unit that UCC selected for the consumer's vehicle has 66k miles LESS than the consumer's vehicle, and it is at the consumer's option to receive a betterment payment in lieu of this unit.
Upon receipt of this complaint, an Endurance representative reached out to the consumer and explained the information above. The consumer indicated that he was satisfied with the response. Subsequent to that call, the claim has been fully authorized and paid by UCC.
Endurance obtained / purchased private information on myself (a Senior Citizen) somehow obtaining unauthorized name, address and location then sent an unsolicited, misleading letter implying there was an active policy for their "Extended Vehicle Service Plan" on my vehicle (I have no vehicle nor did I solicit any information from this company). The Letter implied the policy pricing was going to be increased unless immediate action was taken. The call to action required one to call them and place a "renewal" order before a stated expiration date. After I called the number to inquire if this was legit, it was revealed to be an advertising scam to sell people on their "Extended Vehicle Policy". While I understand that companies do send advertising via direct mail, We all need to be very aware of identify theft in this day and age, especially those that target the elderly. The style and design of this correspondance was deliberatly created to mislead people.
I purchased a Vehicle Service contract for a 2004 *** on 11/03/2017 for $ 2,130.00, of which I had paid in about $1,450.00 in installments The service was for 48 months or 60,000 miles, and the mileage on the car at that was 87,310. On 01/21/2019, I sold the car and filed a claim for a pro rata refund on the contract.
I went by the contract and sent a written letter plus a copy of the Odometer reading on the car when sold which was 89,774. I sent the written request via USPS Priority Mail which they received on 02/05/2019.
I then waited 8 weeks before checking on the payment. Was not successful talking to anybody as was over a 2 hour wait by phone. I called again on 04/11/2019 and was told they were refunding $ 677.46, which I thought was a little low but said OK. The lady said check would be mailed on 04/12/2019. I then waited until 04/22/2019 and called again to find out why the check was not mailed. They could not find any info on me.
I think that almost 10 weeks should be enough for a refund for the unused time and mileage, plus the fact they don't seem to have the ability to track refunds.
Endurance apologizes for the delay in furnishing the consumer's pro-rata refund. The check was sent out from our office on 4/22/19. The calculation sheet for the refund amount is attached to this complaint.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Sincerely,
Kenny
Had vehicle towed to dealership. After a month got a call from the dealership that the adjustment after had denied coverage due to a failure of an uncovered part. The mechanic working on the truck along with the dealership had noted the cause of problem was clutches in the transmission had failed causing transmission to be shot. The transmission is a covered item. Yet multiple trips and a month later by the claims adjuster,he said the tour wife convertor was the culprit that went bad and caused the transmission to go out. It is a he said she said conversation now. If they are not going to believe someone they don’t employ then how come they don’t have their own mechanic people. I think it is ludicrous that the mechanic I trust says one thing but because it would leave them to foot the bill they have to send one of their people back and back again over the course of a month to try and pin it on something else so they can wipe their hands of it. Why do I pay them every month. I think it is a shame that companies can do this to normal everyday working people and get away with it. It’s always gonna be your word against theirs. I was shocked at the amount of complaints this company has recieved and yet they are still in business and allowed to do this to people
As there is no desired settlement, Endurance believes that this complaint should be listed as "Information Only". The account is under review by management.