Endurance Warranty Services

Denied every single claim on my vehicle (4+ of them) under dubious pretenses. For a couple of the issues Endurance claimed to have found evidence the issues were pre-existing, though I could find no evidence of that. Of the issues Endurance acknowledged as not pre-existing, the company still denied all claims. A certified technician at the dealership recommended multiple repairs to covered items but Endurance refused saying they needed more information before they could approve. Multiple calls were had and more information was provided, Endurance still refused to pay. I requested that Endurance provide in writing what they would need to approve the repair, they refused to do that. We (the dealership and I) requested another adjuster go out so the dealership could highlight the issue in person since Endurance didn't accept the information provided via phone. Endurance refused to provide this as well. In addition to the issues under dispute above, there was a special issue with the GPS antenna. I paid for the Supreme coverage with the High Tech Coverage option. In the agreement language it states that the "GPS/NAV systems" are covered under the High Tech Option. The GPS antenna has quit working rendering the vehicle NAV system functionally useless. Endurance denied coverage because one of their standard exclusions is "transmitting/transmission receiving devices". They failed to answer each time they were challenged how the antenna didn't fall under the GPS system given it is the heart of the system. Bottom line this company is not there to help you. From my experience they want your money, they will hold it while you whittle away time and miles against your contract, they will then deny all your claims, and just refund your prorated amount having walked away with a portion of your money without providing any benefits. Oh and as a kicker, I requested a quote based on my current mileage for how much of a refund I would receive. They refused to provide that upfront too.

I’ve been paying for an alleged top of the line bumper to bumper coverage. I drive a *** with only 47K miles in good condition and up to date with maintenance recommendations. Last week my engine went on and I notice driving my engine felt like misfired. I took it to the *** dealership for repaired. They found a bad fuel injector and simply was not functioning right and needed to be replaced. Cost$ 599. When they called Endurance to get the work approved they asked the mechanic if the car had power, which it did, and then they denied the repaired and advised it was not covered. The dealer shop explained this was a mechanical and the injector had gone bad. They still denied the repaired. When I called, I spoke to the manager of Endurance “Mario”, and he stated according to my contract section E, is consider containment which is not covered. The actual contract in section E talks about lack of maintenance causing containment. I double checked with the Jeep
shop and they advised there is no preventive measure to take on my case since it simply went bad. It was a mechanical. Endurance would not covered based on their interpretation of section E of the warranty agreement. Everyone I asked tells me the same thing, based on the fact that it was mechanical it should have been covered. I felt taking advantage by endurance who I was hoping to honer their reputable coverage. Asking for help here.

The tactics used be this company is appalling and should be illegal (if not). They are sending me letters (like they know me ) about a vehicle I just bought. Letter stating that there will be a price increase on an extended warranty that I don't have with this company. This is a company I will NEVER use. How did they get my information anyway????. WE ALL SHOULD REPORT THIS COMPANY TO OUR ELECTED OFFICIALS AND MAKE SURE PEOPLE GO TO JAIL FOR TACTICS LIKE THIS. LET'S CHANGE SOME LAWS.This is pure harrassment. I requested nothing from this company and pray to God that they go out of business and the owners and workers who implement these tactics go straight to JAIL! Endurance SEIZE AND DESIST ANY FURTHER ADVERTISEMENTS VIA ANY FORMS OF COMMUNICATION TO ME OR MY FAMILY IMMEDIATELY.

We received a letter regarding a new car we had purchased. the letter indicated that after X date, "Endurance" would be unable to honor the "service contract pricing" designed for our vehicle. The tone of the letter is threatening and implies strongly that we have a warrantee that they will no longer be able to honor unless we call them.

At the bottom of the entire letter, in extremely small type, is a disclaimer for several companies which they appear to do business under, indicating that this is an advertisement.

I contacted the dealer where we purchased our vehicle and was informed that in no way was this in regards to our current extended warrantee.

Given the format and deceptive wording of the letter, I consider this letter to be very close to deceptive advertising.

I purchased an extended warranty with Endurance in June of 2019 for my 2013 Audi Q7. I was told the warranty I selected covered electrical issues. Around the holidays my entire right side headlights went out. I thought it was just the lamp and expected to pay for that. I took it to a dealer on 1/10/2020 and found it was an O9 Module. The cost of the repair at that time was $750. Endurance said they wouldn't cover it because it wasn't blatantly listed on the contract. Angry, yes. I was going to pay for the repair out of pocket. However, I get a call from the dealer saying it's actually a BCM that's the cause of the problem. Now the bill is $2012 and Endurance still refuses to cover it. I have the coverage for electrical. To say it's not covered because it's not expressly listed in the policy doesn't make sense! You would have to list every major electrical component, that's most likely unique to that vehicle. This is obviously a major component. When I sold this policy I was told I wouldn't have to pay for any major repairs. This component doesn't even seem to be listed on the top warranty package they offer!
As a remedy, I would like all the money I've paid into this warranty returned to me and this warranty cancelled. I'm afraid if I have an engine issue or a transmission issue that this company would leave me hanging. Please help me recover my money.

THIS AUTOWARRANTY IS FAKE Steals money that’s what is good for please if you can see read my message do not do business with this kind of people who Steals money from people this endurance auto warranty is a fake company

My husband purchased a car warranty in May/June. In August I drove the car 2009 BMW 750 LI to the dealer because a transmission malfunction warning light came on. BMW reported to Endurance that the transmission needed to be replace. Endurance denied the claim stating how did they know the transmission needed to be replace. I drove the car home and called Endurance and was told that they would not fix the transmission until the car was completely broken down. I question the representative and told him how unsafe that was being that my husband was in Afghanistan and it would be me and my daughter in the vehicle. The car sat in the driveway for a month. I researched the warranty and was noted the transmission is covered. I had the car towed 4 times getting the run around with Endurance fast forward I was giving so many reasons why the continue to deny the claim ie... they don’t cover the part number, you drove the car while needing repairs, BMW didn’t take the transmission apart how do we know it needs to be replace, BMW sent over the wrong codes does it need a clutch, valve body, or turbine speed sensor, We don’t cover the component of the transmission. It is now January 13,2020 and I still need a transmission in the warranty it does not say in writing that it does not cover part numbers. It says transmission I never drove the car in fear of safety. My husband purchased the warranty and Endurance is breaching the service contract. BMW Engineer has sent a certified letter to Endurance to explain to them the components of the transmission since they are the experts however Endurance employs people who lack knowledge in automotive repair. This company is taking money and not providing the services. I would like my transmission replace as it is covered under Endurance warranty.

This is a scam targeting the elderly. My dad (who is elderly) has wasted $2000 only to be denied a claim that is a true and honest claim. He has made numerous calls to assure and endurance and is getting the run around through their customer service and claims department. Find it so interesting that Jordan *** is CEO for both companies. I just wish these people were honest.

Vernetta was simply outstanding. I was very upset when I called but her calm demeanor and expertise helped eased my anger and her explanations I found to be valid. I appreciate that she will also look into the issue that I originally called about.

Will has to be the best customer service rep. I've ever dealt with in my life. I had problems with the repair facility contacting endurance to file the claim..But after speaking to 10 other agents for a 5 day period as soon as Will answered he went above and beyond to contact the repair facility himself which they are not supposed to do not once but twice to resolve my issue..THIS MAN NEEDS A PROMOTION..

I purchased a protection plan for my 2013 *** Grand Cherokee and after the policy was in full effect according to endurance policy my vehicle broke down. I had the vehicle towed to a dealership for repair according to the warranty, the dealership called endurance for authorization and was initially denied stating that it was to close to the activation period. Then I called endurance Warranty Services and spoke with account services Mr. Will *.who stated that the failed part was a pre existing condition. And not going to be covered and denied my claim. According to the binding contract between Endurance and I everything is covered .

They sent my mother, who is 80 years old, a notice that her vehicle's warranty was about to expire and she would be responsible for repairs. My mother hasn't owned a vehicle in about 10 years, so this is completely fraudulent. It is meant to inspire fear and financial loss in an elderly person. I called to ask what vehicle they had for her, as they specifically mention that she was specially chosen due to the low mileage and age of vehicle. The vehicle they have on their file is for my car, which is under warranty for another seven years. This cannot be legal.

I have received numerous calls to my phone numbers (which are all on the DO NOT CALL LIST), I also have received numerous letters by USPS regarding their warranty.

I have NEVER done business with this company, nor will I. Any company that calls people out of the blue, and especially those on the national do not call list can not be trusted.

Michael was very helpful and patient in explaining everything. I hope the claims area is as helpful should I ever need it.

I am writing in reference to a claim I made through my warranty company and they failed to pay my claim. On December 20, 2019, I took my car in for w***hield repair and after that repair was made, it was discovered several days later that I had a torn rear differential bushing. Calls were made to the warranty company and since this over the Xmas holiday, there was no answer at the warranty company. A decision was made to make the repairs and the certified repaired shop did the repair and furnished a receipt for services rendered. The item repaired that was covered was the rear suspension. A detailed itemized receipt was provided to the company and endurance refused payment. The excuse was that the call made should have been to a company that underwrote the policy which was not in any of the literature provided. Therefore $989.21 was denied. I feel that the company is shirking their responsibilities and I am asking the Revdex.com to investigate this.

The customer service was wonderful and working with all the other employees

I am giving Endurance Warranty Services, L.L.C 3 stars but I'm giving customer service agent Hazel 10 stars! Because I refinanced my car, my loan company entered the milage incorrectly which showed up on ***. After having my warranty contract for almost a year, I needed the service for some repairs. Because of the milage discrepancy, I was given the runaround for a week with no resolution until Hazel stepped in. Here customer service is above and beyond! I'm hoping that customer support continues to improve from this point on.

I purchased an extended warranty and each time I filed a claim nothing was covered. This last time I filed a claim when my car broke down and had to be towed to Pep boys I have been given a run around. My car is now 3 weeks in the shop. I went back and forth EVERY DAY with the warranty company getting different messages each person I spoke with. One day they were waiting for mechanic, next waiting for shop next waiting for a part. Finally an inspector hired by Endurance showed up late to inspect and was in a rush. Endurance claimed he checked the car and found nothing wrong ( the shop and myself heard this via phone) . After I asked for a new inspection Endurance kept myself and shop on hold 40 minutes and came back and said oh no need it says he did see car failed. Next they wanted all years of car maintenance and claimed we sent nothing for 2019 yet the shop had sent it and resent it. Next I had to pay additional fees to open engine which was coming up as failed but I had to pay to see exact problem and if not on contract I am responsible. This would be over 2000. I feel like they are finding loop holes in the contract lying to me clearly about the inspection and mixed messages and not valuing me as a customer. I spoke to several managers and have no resolution so I need a refund if nothing is covered and customer service is only able to tell different stories. I heard the lies as I stood in pep boys listening on speaker phone because their policy says no three way calls. Please help oh they even told me transfer the car to a new shop they would cover the claim because the shop is not cooperating. If I had been somewhere else they would never have dealt with 2 hours a day with endurance this is not the contract promise of helping you out easily and speedy with repairs

I currently have a policy with Endurance Warranty for an extended warranty on my vehicle. While traveling in my vehicle to Louisiana, it no longer functionally operated. I had my vehicle taken to Best *** in Kenner Louisiana, and they determined that my issue was one covered under my contract and advised that they would contact. Endurance Warranty company to make them aware of they damages done to my vehicle. After Best *** spoke with Endurance Warranty they advised me that Endurance Warranty wanted to have them further break down the transmission to determine specific cause of failure of the transmission. this is an additional 700 dollar cost. The agreement with Endurance Warranty was that my vehicle would be covered after 30 days and 1000 miles driven because that is how they determine the vehicle is in working condition. I had a policy with the company over thirty days and they vehicle was driven over two thousand miles. I have provided documentation of regularly scheduled appointments to show maintenance has been provided to the transmission, yet Endurance Warranty still wont honor their

Endurance contacted me and sold me an auto warranty at 100k miles. I have had 2 small covered claims. Once they were paid in full the last claim was denied due to wear and tear. After I mentioned a car with 100k miles is all going to be wear and tear they attempted to sell me an upgraded warranty that just happened to be a brand new option that coveres wear and tear. The failed parts were specifically listed as covered items. They are able to deny every single claim by just using that terminology. I paid $2700 for a 5 year 70k mile warranty. I canceled the policy once the bait and switch occurred. This contract was one sided and gave me no recourse. I canceled with 3 years and 40k miles remaining and received a $200 refund. They did pay out $1200 during the policy period. I asked for a second opinion and was denied as I mentioned this coverage denial was based on an opinion not fact. They also denied sending an adjuster to verify the cause of the failure. After multiple phone calls they will not give me a number for finance or legal. It is common stonewalling trying to exhaust my recourse.