Endurance Warranty Services Reviews (%countItem)
Endurance Warranty Services Rating
Address: 400 Skokie Blvd Ste 105, Northbrook, Illinois, United States, 60062-7937
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I have now received four letters from Endurance demanding an "immediate response" and informing me of a price increase of an alleged warranty plan held in my name -- though no such plan exists. I have written to them requesting that they cease all communication with me and yet they continue. They are using deceptive language to manipulate people into buying into their questionable warranty services. They should be fined and sanctioned for these offenses.
We are sorry for the frustration that Endurance's mail piece caused the consumer, and as a result of the consumer's complaint, our company placed the consumer on our internal "Do Not Mail" database to ensure that they do not receive any future direct mail advertisements from our company. Please allow up to 10 business days to process this request. The consumer may still receive additional mail pieces sent during the processing time.
I have received a letter stating that there will be a price increase to the extended vehicle service plan for my car. The envelope states it's urgent, and the letter states it will be effective January 2, 2020. This looks like one of the car warranty scams. It states to call them at 1 *** so they can hold my evsp contract at the lowest program rates. This doesn't have anything to do with my car because none of what they are saying applies to my car.
So, I've had to take time out of my schedule to research this. My time is valuable.
We are sorry for the frustration that Endurance's mail piece caused the consumer, and as a result of the consumer's complaint, our company placed the consumer on our internal "Do Not Mail" database to ensure that they do not receive any future direct mail advertisements from our company. Please allow up to 10 business days to process this request. The consumer may still receive additional mail pieces sent during the processing time.
Outstanding assistance from the employees which is why we changed our insurance company.
Got a post card in the mail stating my NEW vehicle was about to run out of warranty. I am a service writer so I decided to test their knowledge. They failed miserably. Lie after lie. I was told that they are contacting me on behalf of . I suggest jail time for fraudulent sales and scare tactics. The number is ONE 883-two,zero1-sixteen,forty six. I wish Jim *** would give them a few calls ;)
On December 29, 2019 I received a letter from Endurance via the United States Postal Service. The letter stated that I was to be advised of a Price Increase to the Extended Vehicle Service Plan effective January 9, 2020. I was cited as Customer Code: ***. The letter stated that my motor vehicle was expiring out of "the original manufacturer's factory warranty plan."
I do not own a vehicle in the State of Illinois or any other State in the United States of America. Nor do I have a Driver's License in Illinois or any other State in the United States. I do not understand why and how I received this letter addressed to me at my current residence. I am concerned about how my personal information was obtained and used to contact me via the United States Postal Service to issue me what appears to be fraudulent letter.
We are sorry for the frustration that Endurance's mail piece caused the consumer, and as a result of the consumer's complaint, our company placed the consumer on our internal "Do Not Mail" database to ensure that they do not receive any future direct mail advertisements from our company. Please allow up to 10 business days to process this request. The consumer may still receive additional mail pieces sent during the processing time
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Sincerely,
Christina
This company has been harassing me for months by letter and by phone. Their letters imply that I have an existing contract with them for my vehicle warranty which is totally false. The outside envelope often contains intimidating words like "open immediately" or "final notice". I have never done business with this company and never will. Even the phone harassments say to "press 2" if you don't want to be called. I am on a no call list for my state and federally. They are violating those laws.. Pressing 2 does nothing to stop them from calling. And I would appreciate you not sharing my email address as that will be their next try at harassing me. I am sick of shredding letter after letter, at least every 2 weeks. This is not called marketing, this is called harassment.
Please note, Endurance does not make "cold calls" or any outbound sales call unless specifically requested by a consumer via our online portal. There are many companies in the industry that do not abide by the VPA's Standards of Conduct and may be making unsolicited calls. Endurance understands the frustration that this can cause to the consumer and the confusion that may result when the consumer receives a mail piece from Endurance at the same time as these solicitation calls. Endurance can confirm that the solicitation calls did not originate from Endurance. Endurance recommends that the consumer determine from what company the calls originate and contact that company to ask that they cease.We are sorry for the frustration that Endurance's mail piece caused the consumer, and as a result of the consumer's complaint, our company placed the consumer on our internal "Do Not Mail" database to ensure that they do not receive any future direct mail advertisements from our company. Please allow up to 10 business days to process this request. The consumer may still receive additional mail pieces sent during the processing time.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me. This company has also sent the same letter to my father who died in 1993 and obviously has no vehicle with an expiring warranty. Again, I feel their marketing is a scam and am happy to be taken off their list of mailings forever hopefully.
Sincerely,
Beverly
I bought this warranty based upon the customer reviews, but I have been very disappointed. Our mechanic (that the warranty company recommended) has attempted to submit a claim to Endurance for the past 2 weeks and has received no response. I have attempted to call Endurance myself and I keep getting transferred to someone else (the last time I called I was transferred 4 times). I am leaving this review hoping that someone who cares about customer service and their clients will contact me and get this resolved. It looks like we’re going to have to pay for this ourselves...so what’s the point of keeping Endurance Warranty?
I was helped by Enad
Best experience EVER with
A customer service agent!
Amad went WAY above and
Beyond to help me resolve
My issue!
I would hire him in a
Heartbeat for my company!
Please
Give him a raise immediately!!
For the last 7 or 8 months this company keeps making robo calls to my cell number, when I try to call them back I'm on hold for 20 to 25 minutes, when I do talk to someone I explain I have a warranty & I ask that there letters & phone calls stop, Like a real professional they hang up in my face wait 2 days & call me back, I've told this company I have a car warranty but I'm told I don't when I do, I'm sick of the calls & the letters again I've asked them to stop calling me & sending me letter but they will not remove my phone # & address, as for the phone calls I received not 1 call but 6 robo calls while I was on military deployment, calls came in at 4am, after 4am, 5am after 5am, & 7am & after 7am my time. I'm sick & tired of this company I've never made a call or wrote to them for a warranty I don't know this company I have a warranty BOTTOMLINE I WANT THIS CRAP TO STOP & STOP NOW
Please note, Endurance does not make "cold calls" or any outbound sales call unless specifically requested by a consumer via our online portal. There are many companies in the industry that do not abide by the VPA's Standards of Conduct and may be making unsolicited calls. Endurance understands the frustration that this can cause to the consumer and the confusion that may result when the consumer receives a mail piece from Endurance at the same time as these solicitation calls. Endurance can confirm that the solicitation calls did not originate from Endurance. Endurance recommends that the consumer determine from what company the calls originate and contact that company to ask that they cease.We are sorry for the frustration that Endurance's mail piece caused the consumer, and as a result of the consumer's complaint, our company placed the consumer on our internal "Do Not Mail" database to ensure that they do not receive any future direct mail advertisements from our company. Please allow up to 10 business days to process this request. The consumer may still receive additional mail pieces sent during the processing time.
Please note, Endurance does not make "cold calls" or any outbound sales call unless specifically requested by a consumer via our online portal. There are many companies in the industry that do not abide by the VPA's Standards of Conduct and may be making unsolicited calls. Endurance understands the frustration that this can cause to the consumer and the confusion that may result when the consumer receives a mail piece from Endurance at the same time as these solicitation calls. Endurance can confirm that the solicitation calls did not originate from Endurance. Endurance recommends that the consumer determine from what company the calls originate and contact that company to ask that they cease.We are sorry for the frustration that Endurance's mail piece caused the consumer, and as a result of the consumer's complaint, our company placed the consumer on our internal "Do Not Mail" database to ensure that they do not receive any future direct mail advertisements from our company. Please allow up to 10 business days to process this request. The consumer may still receive additional mail pieces sent during the processing time.
in 2013 I purchased a 2013 Ford Escape from a dealer and I also purchased a contract to cover any repairs. A few years later I began receiving notices from Endurance about contacting them re a policy increase. I asked at the Ford dealership about these notices and was told this company had nothing to do with my repairs. I wrote to them several times asking them to STOP writing to me. Nothing has worked. This month alone I have received letters each week from them! I want them to stop sending me mail! I want nothing to do with this company. I am about to report them to our Attorney General. Maybe a letter from him would help. Thank you.
We are sorry for the frustration that Endurance's mail piece caused the consumer, and as a result of the consumer's complaint, our company placed the consumer on our internal "Do Not Mail" database to ensure that they do not receive any future direct mail advertisements from our company. Please allow up to 10 business days to process this request. The consumer may still receive additional mail pieces sent during the processing time.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me. It must be made clear to your employees that NO MAIL is to be sent to my address or any address which you have sent to me in the past. This has been extremely annoying and you have continued despite my many requests to not bother me! I hope this is the end!!!
Sincerely,
Charlene
Got a letter from Endurance (extended car warranty) stating a price increase in my policy and that they could not continue to provide coverage if I do not call them. However, my policy is with *** not Endurance. I called Endurance, and they and pretended to be the company owning ***, I found out later that it was not true. They then had a sales agent named Joshua trying to pressure sell me a new policy and when I refused, he to insulted me ! I do not recommend this company to anybody. The way they are acting I cannot possibly phantom, they would provide a good or honest service to their customers.
We are sorry for the frustration that Endurance's mail piece caused the consumer, and as a result of the consumer's complaint, our company placed the consumer on our internal "Do Not Mail" database to ensure that they do not receive any future direct mail advertisements from our company. Please allow up to 10 business days to process this request. The consumer may still receive additional mail pieces sent during the processing time.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Sincerely,
Cornel
They will not honor the contract parts and repair of ur vehicle u have to jump though hoops for them only to find out uv been waiting ur time and money iv been two and a half weeks without my truck only to find out they are not covering my engine repairs because my oil change reciepts are not good enough to satisfy them this warranty company is a joke and definitely not worth the money.
Please be advised, for any claim, Endurance must follow the terms and conditions of its contract. Please be advised, to date Endurance has paid $1057.31 in repairs. In addition, another $1194.00 worth of repairs have been authorized for this claim. Unfortunately, as Endurance cannot verify that the consumer met the contract's maintenance guidelines, the repair of the cam phasers and lifters cannot move forward until such documentation is received.
Attached are the 3 documents sent by the consumer to verify that the manufacturer's maintenance guidelines have been met.
The first image just shows a payment receipt, with "oil change" written in by hand and the additional handwritten note of "Jim's truck". This document is not a maintenance invoice.
The second image shows what appears to be an invoice from "***" for an ignition coil replacement. No mileage and VIN are printed on the document. A VIN and mileage have been handwritten in by pen, along with the note "customer request oil change". Unfortunately, this can not be used to verify maintenance due to the lack of identifying information.
The third image shows an invoice for an oil change, but has no vehicle information. Unfortunately, this document cannot be verified to belong to the covered vehicle.Unfortunately, the lifters will remain denied due to lack of maintenance. At this time, over $1000 still remains authorized for this claim.
Complaint: ***
I am rejecting this response because:I think this company is the worst iv have dealt with others before that are much easier to deal with oh and I finally received a check for car rental for 120 dollars mighty nice of them the actual bill was 500 most of the rental time was waiting for them to make a decision 2 day job turned into two weeks.
Sincerely,
James
I've found that this company claims they get peoples contact information via vehicle dealerships. They've sent me letters to my POBox, which no dealership would ever be given. They've emailed me to an email address no dealership would ever be given, IF I were to even give an email address. They've called my *** Voice and left a message but no dealership would ever be given my *** Voice number. I emailed them asking what vehicle they show I own with a warranty with them and they ignored me. I haven't even owned a vehicle in about 19 years.
Please note, Endurance does not make "cold calls" or any outbound sales call unless specifically requested by a consumer via our online portal. There are many companies in the industry that do not abide by the VPA's Standards of Conduct and may be making unsolicited calls. Endurance understands the frustration that this can cause to the consumer and the confusion that may result when the consumer receives a mail piece from Endurance at the same time as these solicitation calls. Endurance can confirm that the solicitation calls did not originate from Endurance. Endurance recommends that the consumer determine from what company the calls originate and contact that company to ask that they cease.We are sorry for the frustration that Endurance's mail piece caused the consumer, and as a result of the consumer's complaint, our company placed the consumer on our internal "Do Not Mail" database to ensure that they do not receive any future direct mail advertisements from our company. Please allow up to 10 business days to process this request. The consumer may still receive additional mail pieces sent during the processing time.
Nice try, scammers. Quit lying. You called my *** Voice number, which as a business you did not obtain legitimately. You left a message making the same scam claim as you have in the letters you've sent me by illegitimately obtaining my PObox address. You've also emailed me by illegitimately obtaining my email address, one in which I would not have given you. You would not have legitimately obtained ANY of MY information without my consent. Any dealership and any other company selling vehicles would not have my permission to give you MY information without MY consent. I best not receive anything more from you AT ALL as of this very moment as I'm typing this reply.
I purchased a 2012 Audi A7 from a auto dealer and also purchased an extended warranty from Endurance around 2 months ago. I was told by the Endurance representative that there would be a 1000 mile/30 day waiting period due to Endurance not requiring a vehicle inspection. On 12/9/2019 I took my vehicle to the service center for maintenance and because I felt something off when driving the vehicle. My technician noted that the control arms and bushing had failed and would need to be replaced. I contacted Endurance to file a claim for the repair. On 12/17/2019, an inspector arrived at the repair facility to verify the claim. I was contacted by a representative (Alex) from Endurance on 12/18/2019 who stated that he denied the claim because he feels that the failed component was prior to the warranty purchase. I tried to explain to the representative that I would not purchase a vehicle with known problems, and was not experiencing these issues until the week of 12/9/2019. I verified with the representative that my contract was in good standing and that I was not in the 1000 mile / 30 day waiting period. They have instituted this policy to alleviate the need for a vehicle inspection at the time of purchase. To deny a claim and state that they believe the component failed prior to contract purchase is pure speculation and an unscrupulous tactic to avoid covering the cost of repair.
Please be advised, Endurance is simply the seller of this contract. The administrator is ***, Inc, d/b/a *** Care. This means that *** is responsible for the administration (approval/denial) of claims and Endurance does not play a role in this process.
Per the *** claims notes, the vehicle entered the repair facility 900 miles outside of the waiting period with a motor mount and bushing that were completely collapsed, indicating long-term wear failures. A representative from *** reached out to the consumer to ask when the problem was first encountered. Per the *** claims notes, the consumer answered that they noticed the issue the previous week. Based on the long term nature of the failures and the fact that they had already been previously occurring, *** determined that the failures did not in all mechanical probability occur outside the waiting period and the claim was declined.
Subsequent to this decision, a representative from *** reached out to the consumer and discussed the claim. The *** representative stated that he was willing to allow the consumer to send a previous service record to show that the vehicle was in good standing at that this was not a pre-existing issue. To date, no such record has been received.
Per the consumer's request, the contract has been cancelled. The consumer's pro-rata refund has been expedited and will be mailed on 12/23 to the consumer's address on file.
This company is fraudulent. Their contract (though seemingly comprehensive) has two clauses fit into it that with their exemptions nullifies 100% of all repair work coveree. 1st clause - no technical service bulletins are covered. 2nd clause no excessive oil consumption or compression issues are covered. As most technicians know just about any issue with a vehicle, it will have a technical service bulletin issued. Though they say all internally lubricated parts are covered. When an internal issue with the engine arises, it usually results in compression or oil consumption. In the state of Texas this contract is considered part of the deceptive trade practice as they are promoting a fraudulent contract. They refused to cover an internally lubricated part of my motor unless I had the shop break the motor down for further inspection (6 hours of labor costing around $1k. If it proved to be under the warrenty they would cover it, if not I would have to pay for the breakdown and repair costing a total of $2k. I declined after the shop told me they said the warrenty company said they wouldn't be covering it either way. I contacted them and accused them of fraud. After informing them of the state law and the issue with their contract they disregarded it and refused to assist leaving me $780 in the hole and with a broken motor costing upwards of $7k to repair.
DO NOT pay these people anything... it is a SCAM!
I received a letter implying that the service plan I purchased when we bought our car was about to expire. I called and answered their questions about our car and they offered me a 7 year contract with a $195.00 down payment and 36 monthly payments of $97.00. I said that was not in our budget so Kate said she would talk to her pricing supervisor to lower the price. I told her not to call me back just email me. I got an email lowering the down payment to $160.00 and $84.00 monthly. Meanwhile I had done some research and found the company to have many complaints. I emailed back refusing the offer and told them not to contact me again, if fact I said, “Again, and I cannot stress this enough, please do not contact us again!” A few days later I received a phone call. I hung up and blocked the number. This morning I received another phone call, phone showed an Angels Camp, CA location, and it sounded like a call center in the background. When I heard the name of the company, Endurance, informed her that I had requested never to be contacted again, and she said “Disregard the call” and hung up.
I doubt this is the last I will hear from them and I feel this is harassment.
Christy
I wanted this company to take me off their mailing list but they would not!!! They said I had to give them information on my truck before they would do anything. I called several times and got the same answer. I do Not Want their service and I Want to be taken OFF their Mailing list!! Someone needs to do something about these companies trying to take your money for the wrong reason.
We are sorry for the frustration that Endurance's mail piece caused the consumer, and as a result of the consumer's complaint, our company placed the consumer on our internal "Do Not Mail" database to ensure that they do not receive any future direct mail advertisements from our company. Please allow up to 10 business days to process this request. The consumer may still receive additional mail pieces sent during the processing time.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Sincerely,
Brenda
On December 5, 2019 we contacted Endurance related to some issues we were having with our 2012 Toyota RAV4 that we had purchased an extended warranty for Contract Number ***.
We asked if the problems we described were covered and if the Capitol Toyota service dept. was an acceptable. They indicated it was and sent us a copy of the contract.
Toyota inspected the vehicle and found 4 issues. 2 are not warranty issues. 2 are clearly covered under that contact.
- A water pump needing replaced
- A transmission needing replaced
After contacting Endurance to cover the expenses we were told that they would need to send an inspector to verify the repair assessment. It took 3 day days for the inspector to arrive and do the assessment. The inspector verified the required repairs.
It took one more day for Endurance to review the inspectors results and derive excuses not to pay the claims.
For the water pump. We were told that it is was the bearing within the water pump, and that the bearing were a part that wear, and thus were not covered. This is a named part policy. On page 4 of the contract in coverage select premier coverage section second paragraph. “Timing belt; water pump; impeller shaft, bearings, bushings & housing;”... Clearly the water pump is a covered item. I could find no wording that would supersede this unless the vehicle was used in an unauthorized manner. Which is not the case.
For the transmission we were told that they would not replace the part unless the transmission is torn apart, to determine what part in the transmission is bad. This is also a named part in the contract, from page 5 “Transmission: All lubricated internal parts contained with in the case”...
We were informed by the Toyota service department that tearing down a transmission is an unauthorized repair. his transmission can not be torn apart and be rebuilt.
Thier response was that they needed to know what part failed. Strange as all parts inside are covered.
Please be advised, the consumer’s contract defines a breakdown as: “Breakdown refers to the Breakdown of a defective part or faulty workmanship as supplied by the Manufacturer or Dealer, but does not include gradual reduction in operating performance due to wear or tear or damage resulting from BREAKDOWN of non-covered parts.”
As the consumer’s water pump failed due to a worn party and not a mechanical defect, it could not be authorized under this contract.
In regards to the consumer’s transmission, while the transmission components are eligible for coverage, Endurance does not have the specific cause of failure or extent of damages. Endurance has requested additional diagnosis to determine the cause of failure. If the cause of failure is determined to be eligible, the claim will continue. Please note, if the cause of failure is determined to be an ineligible cause, Endurance would not be able to participate in the claium.
Please note, two responses were submitted by Endurance in regards to this complaint. The response stating that the consumer's administrator was Ownershield was submitted in error and was intended for a different consumer. The proper response, submitted the same day, read:"Please be advised, the consumer’s contract defines a breakdown as:“Breakdown refers to the Breakdown of a defective part or faulty workmanship as supplied by the Manufacturer or Dealer, but does not include gradual reduction in operating performance due to wear or tear or damage resulting from BREAKDOWN of non-covered parts.” As the consumer’s water pump failed due to a worn part and not a mechanical defect, it could not be authorized under this contract.In regards to the consumer’s transmission, while the transmission components are eligible for coverage, Endurance does not have the specific cause of failure or extent of damages. Endurance has requested additional diagnosis to determine the cause of failure. If the cause of failure is determined to be eligible, the claim will continue. Please note, if the cause of failure is determined to be an ineligible cause, Endurance would not be able to participate in the claim."To date, the consumer has been advised of the additional diagnosis, also called "teardown", necessary to confirm a cause of failure and the extent of damages. Endurance has not yet been advised by the repair facility of the findings of such diagnosis.
Complaint: ***
I am rejecting this response because:
We appear to be an impasse. Endurance has changed there story, many times now. A practice mirrored in my service experinace.
This is a simple matter. The water pump broke, and the transmission failed. THe contract calls for Endurance to ‘in the event of a breakdown of any covered part listed below, the administrator will provide for payment.... Contract says: “Breakdown refers to the breakdown of any defective part or faulty workmanship...”
The contract allows for the endurance to validate the repairs, which they have done. Their inspector confirmed the breakdowns. The main office, then denied the repairs. In the hours we have spent discussing the matter with endurance it is clear that it is standard practice for them to delay, deny, and deflect. They even demonstrated that practice in their response to this complaint. In their current response, they claim that a water pump, a clearly covered item, had wear, so they denied it. Even the part within waterpump that they claim had wear the bearings, are clearly listed as covered. Endurance has also provided no evidence that it was a gradual wear repair.
For the transmission, they are using a tactic to delay and disallow a repair, that is clearly covered. They are requiring us to ‘tear down’ the transmission, for the purpose of determining the cause to the failure. Toyota’s service department has made it clear that this should never be done to this transmission. The only clear reason for the action, is to delay the repair, and probably determine that the transmission ’had wear’. At that point, I am responsible for the additional charges.
I ask the Revdex.com to please rate this company in a way the would warn others to the practices of the company. Even if you agree they are following the letter of their contract (they are not), at best they are selling useless extended warranties for thousands of dollars, with glowing promises of being protected from car failures. Protection that will never come, or at best weeks after the failure.
One other thing that has come to light for me in this process is that the company has a well ‘engineered’ web presence. When searching for these service many sights come up with 4 and 5 start reviews. But it is clear now that those sights are not ‘real’, you have to search many pages down, to get to reviews from independent sights, those reviews are all negative.
Sincerely,
Chuck
I got a letter in mail about the Extended Vechile Service Plan from them saying plan was due to expire,so I called them and talked to someone about starting a new one,asked if I had a checking account so it can be debited out of the account so I gave them what they needed,but when I told my husband what I did I canceled it the very next day.I have been try to get my money back since the 11-22-2019 sum of 219.68.Last time I talked to them they said my money was mailed out on 12-10-2019 ,it is now been a week and no check so I called again now saying system down no checks are going out any time soon,I am tired of the excuses hoping you can help all I want is the check they promised or money put back in my account.Here is my customer code number***.
On 11/18/19, the consumer contacted Endurance and purchased a vehicle service contract using check-by-phone.
On 11/19/19, the consumer contacted Endurance and cancelled the vehicle service contract purchased the previous day.
Please be advised, it may take up to 30 days to process a refund of a payment drafted by check due to factors such as clearing time and financial institution policies. The consumer's refund check was mailed out on 12/17/19 to the address on file.
Received call from Endurance Warranty. Was told they cover everything on my 2011 mercedes Benz blue tech. They said it covered even high end electronics. Stated they cover all seals and gaskets. Car went into the shop April 2019.and it is still there. They covered some of the repairs however expl to mechanic that alternator is not holding charge he went over the car better and found more issues. He notified the warranty company and they stated they will not cover it. We have contacted Endurance over a dozen times arguing with them and they kept giving us the run around. My dad called acting like he was looking for car warranty and they also told him they cover everything and he asked even seals and gaskets and they told him everything. I was suppose to have a rental car covered in this warranty and never got one. This is causing me emotional distress
Please be advised, Endurance is simply the selling agent for this contract. The administrator/obligor is *** (***), d/b/a ***. This means that *** is responsible for the approval or denial of all claims and Endurance plays no role in those decisions.
Per the *** claims notes, the alternator claim was denied due to a consequential damage of a non-covered component, the turbo seal. Under the consumer's *** Xtra Supreme contract, seals and gaskets are not eligible as standalone components. Endurance recognizes the confusion that the consumer may have experienced, as the similarly named Endurance Supreme contract does cover seals and gaskets as standalone components. However, the consumer's *** Xtra Supreme does not.
At this time, the consumer has cancelled their contract and Endurance issued a pro-rata refund. A review of the refund check shows that it was not received. Endurance will be issuing a replacement check to be sent out on 1/3/20 to the consumer's address on file.
If the consumer would like to contact their administrator, ***, in regards to the claim, they may do so at: .
Complaint: ***
I am rejecting this response because: I was fraudulently lied too, I have an endurance card and booklet never told that I was subcontracted to a company that the manager on a recorded line told me it even covered Mercedes high end electronics. Gaskets is stated in the booklet plural and doesn't single anything out as I have the highest package available every time I call it seems im purposely on hold over an hour and then they argue with me and ask me if I want help or not they keep repeating the same thing giving me the run around, if you subpoena the very first initial recorded conversation which never mentioned being subcontracted it mentioned I was warrantied by Endurance; it was to cover EVERYTHING. My dad even called acting like he was calling for a policy funny how they told him it covered leaking gaskets. They subcontracted me to a company without even telling me to a company that doesn't cover what they told me I was covered on; also I make the endurance which they go through a company called *** for billing so they can say oh well that's not. It's been an ongoing battle since April not only that they didn't even give me a rental car. My last conversation the manager told me he doesn't give a F about what my mechanic has to say which I was saving them money with a family friend that works on these engines for Fed Ex fleet, he has my booklet and my car has been in Kansas City now i'm on the verge of losing my car, my endurance contract # is even in the Endurance contract booklet, i've been hung up on numerous times and they intentionally get under my skin basically threatening to hang up. This mechanic at Trux Unlimited mechanic's name is Mark his phone number is at *** SW Boulevard zip code, 66103 he has my booklet currently he said this is the worst warranty he has ever dealt with and lately it's been hard to get a hold of him as well because he's sick of the warranty and me not being able to pay out of pocket due to my low credit score from reconstructive surgery. They mention how they've listened to previous calls, but apparently not the first one getting me into the contract which I would like to get a hold of, if it wasn't going to cover a gasket under "normal wear and tear" I don't get how they would of covered Mercedes high end electronics and everything including fluids electronics and hydraulic fluid.
Sincerely,
Parker