Endurance Warranty Services

I have a secondary auto insurance with Endurance Warranty located in Northbrook,Il for over three years and have not had to use it until now.They have denied my claim for a transmission in which they say that Torque Converter is not covered and it does not state this not stated the contract under what is not covered or not covered. This is not the only thing that I will be have to pay for I also will be held to pay for the rental car in which I had to get and they say that that they pay for if they accept the claim. I have been dealing with them for over 2 months with my car and each time they have denied my claims.I had to pay RK Dealership over $3,400 to fix my car and over$700.00 for a rental the first time. It is going to cost me over $2000.00 to have my fixed this time plus rental again.

It took me a very long time even to get them to evaluate my warranty. Talked so long to them but each saying they could not help. Was on phone for hours each day trying to settle my warranty. This started on Oct.15 the then Friday I finally got help with Jenessa *** that understood what was going on.So almost two weeks later I will get back my truck on the 25th of Oct. But I shall know more after I drive out with my truck.. But Jenessa *** was the only one that even considered in helping me but after I talked to her she got it approved. Thanks to you Jenessa *** .If not for you I would still be waiting for approval..

Tony Allen did a a terrific job in helping out with my revised contract that was recently updated. We had spoken over the phone and got acquired information from him key information that was very helpful. I give him a five star rating and he deserves some appreciation of a small gift.
Thank you,
Thomas Hoyle

On September 28, 2018, I started a started a claim with Endurance, to have my vehicle repaired. The truck was towed to *** Complete Auto Care at *** FM *** East, Humble, TX 77338. *** Complete Auto Care accepted my vehicle and have been the key to informing me of the statues which have been, waiting on Endurance to approve the repair. On October 8th, *** could not do anything else without me having accepted a $4590.00 to remove my motor from my vehicle because Endurance needed to send another adjuster to inspect the damages to my motor. The policy says that endurance pays for all repairs, maintenance, and rental car but since they have not approved my claim I had to take ownership of the cost. I called endurance before giving the owner authorization to remove my motor, and the customer service rep said that if I did not approve the engine removal that the would end the claim. It is October 23, almost a month later they have not approved my repairs so my truck is sitting in the shop without a motor and I am still vehicleless.

I was purchasing a extended warranty for my truck and Endurance isn't standing behind the contract stating cause 1 roller lifter roller seized up out 16 that it was normal wear and tear they have given me and my service advisor at Dodge dealer a hard time and now I am fixing to be $9600 out of pocket to replace my engine
In which it should have been covered by my "so called extended warranty " my truck has been tore down since October 4 2018 and they dont want to help even with a used engine.people beware of this company ENDURANCE they are quick to take your money but dont stand behind their contract I have requested a full refund and now they are telling me it will be prorated, Prorated for what they did nothing

would give a zero if I could, I purchased an extended warranty in June 2018, My wife and I drove the car for 3 months after we took a 300 mile trip the check engine light came on, when I put my scanner on the car it gave me a code for the timing chain, when I went on the internet to see what the code was it said to have the timing chain fixed , I looked at my warranty and saw that it was covered, I called Secure Care customer service and asked what to do they told me to take it to a certified mechanic and they would pay to fix the car. Well that is not what happened they sent out 3 days later an inspector the inspector agreed the timing chain needed to be replaced, the next thing I found out is it was denied because they said the timing chain was loose because of wear, they said I did not check the box for wear and tear, when I read about wear and tear it said the car could only have 125,000 miles on the car at signing the car I purchased had 172,000
miles, it has been three weeks now two inspectors that said it should be covered but they refuse to fix my car. do not waste your money on a warranty with this company, they will use the ware and tear clause to get out of paying any claim they can. every thing on a car that fails is caused by wear and tear. DO NOT TRUST SECURE CARE

Company keeps harrssing me sending me letters about a vehicle that I don't even own or know anything about and will not stop contacting me. I am to the point of filing charges if this continues.

Beware!!! This business is extremely unethical and utilizes bait and switch, and scare tactics to persuade unaware vehicle owners to purchase extended warranty products. Upon receiving a notice in the mail containing only basic information about one of my vehicles that is approaching a threshold mileage limit on it’s dealer warranty, I called to explore what this offer was and who the company was making contact with me. The notice is littered with alarming vocabulary meant to create a sense of urgency, ie., immediate response requested, you may no longer be eligible after upcoming date, this will be the only attempt to contact you concerning expiring factory warranty, you will be at risk, and even included a sample repair invoice that includes a variety of major and minor repairs with recent dates listed for “account activity”. I listened to the representative explain the costs involved to purchase this warranty, which were pricey, then asked about the company. The rep stated that I would be given the opportunity to investigate the reputation of this well respected company and when I chose to do just that, I was then informed that leaving our conversation to complete that opportunity would result in a notation on my account that I declined the offer. That would result in the initial offer being void. Also, during my conversation I discovered that the rep did not have current information about me. The information that was being repeated about me was outdated and not concurrent with the notice I received in the mail. High pressure sales tactics, promises of products that become unattainable, the right hand not knowing what the left hand is doing were just too many red flags for me. It is a shame that far too many people fall victim to these tactics, and though they may may take advantage of some loophole as not to be considered illegal, these are not legitimate practices of an upstanding well respected company.

They keep sending letter by mail, so I called to ask them to stop. They transferred me to a Gilberto ***, who said to be a Manager at ***, that is a lie.
He indicated that the letter will continue until I sign up with them for my warranty paying $220 per month.
These people are fraud and I have already contacted *** who verified they are not with them and they are fraud.

A few years ago I purchased an extended warranty for my vehicle from Endurance. .
I cannot say enough good about this company.
So far, I have had several major repairs done to my vehicle, Endurance has assisted me every step of the way.
There is one thing you should be aware of, when using this warranty prior to any work being done on the vehicle the team from Endurance must authorize the repair.
You get to choose any licensed repair facility you are comfortable working with.
After several experiences with this company, I highly recommend them.

BAIT AND SWITCH
I told them I had a *** Hybrid with 83500 on the odometer. They called me 3 times (so far) and kept lowering the price. On the third call they got the price where I wanted and to the coverage I wanted. As soon as I provide the VIN number then they increased the price and LOWERED the coverage. NOPE.. Avoid..

I have the Supreme warranty from this company that supost to cover everything the manufacture would cover, but they refuse to cover a heater core on a car that has less than 70000 miles on it. They stated for lack of service on the manufacture service schudule on the car. The only service on anti freeze is to make sure it is toped off. They are saying that it is in the contract that they don't cover sludge. First it not sludge it clog from scaling up. Buyer beware of how this company they will not cover anything because they always have an excuse. This here is what the contract states and what they always use to deny the claims.

For any part that a repair facility or manufacturer recommends or requires that it be replaced or repaired, updated, and is not a covered mechanical Breakdown, is Your responsibility and expense. For any Breakdown caused by misuse, abuse, negligence, LACK OF NORMAL MAINTENANCE REQUIRED BY THE MANUFACTURER’S MAINTENANCE SCHEDULE FOR YOUR VEHICLE OR IMPROPER SERVICING OR REPAIRS SUBSEQUENT TO PURCHASE. FOR ANY BREAKDOWN CAUSED BY SLUDGE BUILD-UP RESULTING FROM YOUR FAILURE TO PERFORM RECOMMENDED MAINTENANCE SERVICES, OR FAILURE TO MAINTAIN PROPER LEVELS OF LUBRICANTS AND/OR COOLANTS, OR FAILURE TO PROTECT YOUR VEHICLE from further damage when a Breakdown has occurred or failure to have Your Vehicle towed to the service facility when continued operation may result in further damage. Continued operation includes Your failure to observe warning lights, gauges, or any other signs of overheating or component failure, such as fluid leakage, slipping, knocking, or smoking, and not protecting Your Vehicle by continuing to drive creating damage beyond the initial failure. Lack of mechanical knowledge is not an excuse for continued operation.

Total Scammers. These people talked my husband into giving a credit card just to get information. When I called back to cancel it, I got a rude salesman named Ryan J. if that's even his real name. He asked personal questions that did not relate in anyway to the contract and repeatedly tried to resell the warranty. How these people have an A+ rating is unbelievable to me with all the negative reviews I am seeing here.

I cancelled our coverage and removed authorization for Endurance to access my bank account/auto pay in July 2018. Initially they offered me a deal to stay with them or transfer the warranty. We thought about it but ultimately called Endurance back and cancelled the next day.

After speaking with Tony *** from Endurance he received approval to credit 1 illegal draft but his bosses refused to refund the 2nd because the policy was active.

I pleaded my case once again:
I cancelled the policy & auto pay in July. We were always current on our payments. No payment was taken in August. Then September & October *** is withdrawing money from my account without authorization, as Tony *** confirmed authorization was removed.

Its been a week since the credit was issued and we haven't seen it. I have also been leaving messages for Tony *** in regard to the 1st credit and possible 2nd for 2 days to no avail.

I have no complaints about the service. Actually Tony *** was great and the process seem to be working, until it wasn't. Now I may incur bank overdraft fees due to their mistake.

Unsolicited phone calls 10 times a day from local phone numbers to my area for the past three months. Also letters are sent to my house and when I ask them to stop contacting me, they continue to call. I picked up once and talked to them because I thought it was legit and ended up denying their services because it did not seem to fit my needs. They told me that I would not be able to call back to change my mind and that my decision was final. I suppose it is not final because I continue to get those calls and letters that attempt to solicite my business despite denying the services. This company does not seem trustworthy. What business gives you an ultimatum, then continues to solicite business from you?

Overall, I had a very pleasant experience with the representative that assisted me on my concerns. Not only was he pleasant, he was very understanding and judgement free. He suggested aswell as persuaded me to attempt an alternative to the issue at hand, willing to help try and resolve the problem no matter what.
Thank you for having employees like him

Reported to the US Postal inspection Service.
For almost 5 years I have been receiving persistent, unwanted solicitation from this fraudulent company. They are attempting to sell vehicle extended warranty coverage. I never I have never been directly or indirectly affiliated with this company. I have no idea how they collected my information, but it was not with my permission.
Each "Urgent notice" they have sent states that, if I don't reply within 30 days, they will delete my file by the end of the month...

Each notice.
Monthly.
For almost 5 years.

Promises, promises.

Absolute waste of time and money - this company will find any reason to not cover even a listed warranted part - they are a huge SCAM and I advise strongly against using this company - I am out close to $3500 to repair a part that is listed as a covered part due to its failure - the part has failed and this bogus company chalks it up to normal wear and tear - if it were something of normal wear and tear the part would be on recall because all of this vehicle type would have the same major problem with the same part at the same mileage! The dealership is completely baffled as to wy this would not be covered and I had even taken it up to the top mechanics and management... I hope this company crashes and burns! DO NOT BUY THIS POLICY you will regret it!
Not only will they do nothing for you - the level of customer service in 5 out of the 6 people/adjusters I spoke to was completely miserable, talking over me and even said "I am going to put you on hold so you can calm down" ?! To my wife
Each person has told me they are in charge when in fact, they are not - I do not know if I was ever truly speaking to a manager or just another ***... Christopher *** was completely rude and acting as if the dealerships and mechanics were all oblivious - Endurance denied denied denied and would not send another adjuster/Inspector out to get the proper diagnostic from the dealership! I am outraged, I never received my report from endurance on the claim or inspection information and I never heard back from any of my emails to any adjuster regarding the claim. The only responses were "let me get this over to the manager and I will let you know the outcome" never did I get any answers or any "outcomes"- These guys are hustlers and it truly feels like I’ve been robbed!
The fact that they have any good reviews AT ALL is beyond me, probably all fake reviews or solicited from employee connections. I will be taking them to small claims to get this issue resolved

I put in a quote request online, and got a call back the next day to talk about what coverage they could offer me for the vehicle I am buying. The conversation was friendly, but it was not focused on actually helping me. If the representative that called me is any reflection of the company’s mission and purpose, helping me was not part of it. In a situation like this I would expect the rep to ask me the questions he did to begin with, “Is this a car you currently own?, Do you know the VIN? etc.” What I didn’t expect is how quickly he jumped to a price. He never explained to me the level of coverage, what makes them better or any of that. He didn’t even inquire to see if I was interested in a certain level of coverage. There was no interest in me, my level of knowledge of the produce nor my needs for variations within the products offered.
After he asked me those short cursory questions, he dropped the price on me. I was shopping around for quotes and knew what prices the dealerships had offered when I had looked at a couple of dealer vehicles and this price tag was right up there with the outrageous prices charged at the dealerships. After he dropped the price on me, I told him that I had gotten a quote from my credit union and the quote was half the price...before I could even inquire as to the difference, he hung up. I shop around and like a good deal, but I also know that in plenty of instances, you get what you pay for. I wanted to know if there was more coverage being offered at the higher price, if it was a better product, or if I was going to get better service, all of which I will pay more for. This representative’s actions, however, gave me a complete answer to the questions I was about to ask. No you will not be getting more or better coverage than your credit union...No you will not get better service than with your credit union...I know it isn’t better then the credit union’s therefore it is not even worth me staying on the phone to sell you on it, nor to offer a cordial close to the conversation. Click...

I have been paying all this month's for extended warranty since August and when I have a break down on my *** from start notthing but excuses after excuses and my vehicle got damaged while using there tow truck and now I have been paying out of pocket for towing and now repairs that are covered but they giving another excuse of declined repair because my vehicle supposely being used for commercial purposes for having a logo on the back window. I'm a fire fighter and they have had my truck run around for the last 2 weeks and no repairs done.