Hi,I apologize for the misinformation you received. Our internal security system flagged your order yet you are not banned from CardCash.comWe will be issuing you a $website credit toward your next purchase, for this inconvenience
Complaint: ***
I am rejecting this response because:Neither *** nor the business has contacted me about a refund and my card was charged yet again for another cash advance feeAt this point, my card has been charged more than the value of the gift card itselfPlease call me at *** to discuss refund since nothing has been done on behalf of ***
Regards,
*** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have
reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
I have emailed the service dept to get the tracking number, If I don't receive a response by the end of the week, I will seek legal action
This is a very canned response When I reached out and spoke with customer service, the response below is what I received Cardcash knows that they weren't doing good business because now if you go to their site, if you want to sell a *** gift card, you must mail in the actual card All of their day guarantee is new, even they suggested that the day guarantee was in my email confirmation which it wasn't I believe they started putting this all in after they realized they were scamming customers left and right Furthermore, this has to be an illegal marketing tactic On their "how to buy gift cards" page, it doesn't say anything about gift cards possibly not working because previous owners decide to use the value! Here is the email they sent me about "merchandise cards".The problem you are experiencing with L*** Merchandise Credit gift cards is a larger issue that many customers are struggling with.Unfortunately, in an unprecedented move, *** has made an unannounced surprise change to their policy regarding these cardsThey will no longer be accepting these specific cards unless the physical, plastic card is presentThis policy affects cards that have been accepted in electronic form for quite some time.Not all printable *** gift cards sold by CardCash have been affected by this policy changeIt only affects cardnumbers that have the numbers as part of their beginning number sequence (e.g ***)This number sequence is used by *** for merchandise credits only.Physical cards still work at *** and CardCash has in its possession the physical cards for most of the *** cards which were originally sold as eCards We have been working on retrieving all these cards to send back to our customersIn this case, however, we do not have the cards in inventory and as such they cannot be shipped out.Unfortunately, due to the claim being outside of our day guarantee, we are unable to have a refund processed for these cardsI apologize for the inconvenienceWhat I can suggest is that you bring the card to *** or call them and ask that they have it reissued for the amount available.Complaint: ***
I am rejecting this response because:
Regards,
*** ***
Complaint: ***
I am rejecting this response because:
I asked card cash not to reissue another check, since I never received the other checksI asked card cash customer serviceto send me payment via *** E-gift card or ***
Regards,
*** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the
business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
*** ***
I am rejecting this response because:
This is a lie I checked the balance of the card literally right before I sold it and there was a balance Then the very next morning, after typing the card information into abcgiftcards, the balance was zero! And this is past the 21st Also, I live in Wisconsin so there is not way the card was used in Vegas! I've never even been there I want the $I was offered or the full amount back on a gift card I'm not the first person this has happened to with this company I wouldn't try to sell a gift card with no balance, duh! That'd be stupid bc obviously you checkThis is a scam and I want my money back
Hi,Research does not lie, you sold the card as an ecode.If you like you can email the card number and pin to *** and we will see if the code and pin that was entered is correct
I am rejecting this response because:
If the gift card's face value did not have to be used in its entirety then there would not have been an issue applying the partial payment of the gift cardThere seems to be a disconnect between *** & its 3rd party gift card vendors that needs to be resolved between them
[A default letter
is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is OK to me
They didn't refund $100, only $But they need to put some measures to stop fraud activity
Regards,
*** ***
Hi.We apologize for the inconvenience, but understand that this is a secondary market which is why we encourage our customers to use their cards in the time period guaranteedAs indicated, we had hoped to be able to send you the physical cards, however in some instances we unfortunately did not
have the cardsAt this point I can advise you to bring up your concern with ***We have heard from a number of our customers that they have successfully been able to have their cards transferred into physical cards
I am rejecting this response because:
I lost 8,because of your incompetence! If I purchase the card the value should be mine forever! I'm not going awayYou can't screw people and turn your back
Hi, A refund has been issued back to the method of payment used at the time of the purchase
Hi,I apologize for the misinformation you received. Our internal security system flagged your order yet you are not banned from CardCash.comWe will be issuing you a $website credit toward your next purchase, for this inconvenience
Hi, We will be shipping out the physical card.To receive the tracking number please email [email protected] with your name and order number
Complaint: ***
I am rejecting this response because:Neither *** nor the business has contacted me about a refund and my card was charged yet again for another cash advance feeAt this point, my card has been charged more than the value of the gift card itselfPlease call me at *** to discuss refund since nothing has been done on behalf of ***
Regards,
*** ***
Hi,A refund will be issued.Please give the refund a few days to process
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have
reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
I have emailed the service dept to get the tracking number, If I don't receive a response by the end of the week, I will seek legal action
Hi, A refund has been issued 6/
Hi, We just spoke with *** and they confirmed that; a payment on Oct 29, at 14:02:PDT for the amount of $USD was issued
This is a very canned response When I reached out and spoke with customer service, the response below is what I received Cardcash knows that they weren't doing good business because now if you go to their site, if you want to sell a *** gift card, you must mail in the actual card All of their day guarantee is new, even they suggested that the day guarantee was in my email confirmation which it wasn't I believe they started putting this all in after they realized they were scamming customers left and right Furthermore, this has to be an illegal marketing tactic On their "how to buy gift cards" page, it doesn't say anything about gift cards possibly not working because previous owners decide to use the value! Here is the email they sent me about "merchandise cards".The problem you are experiencing with L*** Merchandise Credit gift cards is a larger issue that many customers are struggling with.Unfortunately, in an unprecedented move, *** has made an unannounced surprise change to their policy regarding these cardsThey will no longer be accepting these specific cards unless the physical, plastic card is presentThis policy affects cards that have been accepted in electronic form for quite some time.Not all printable *** gift cards sold by CardCash have been affected by this policy changeIt only affects cardnumbers that have the numbers as part of their beginning number sequence (e.g ***)This number sequence is used by *** for merchandise credits only.Physical cards still work at *** and CardCash has in its possession the physical cards for most of the *** cards which were originally sold as eCards We have been working on retrieving all these cards to send back to our customersIn this case, however, we do not have the cards in inventory and as such they cannot be shipped out.Unfortunately, due to the claim being outside of our day guarantee, we are unable to have a refund processed for these cardsI apologize for the inconvenienceWhat I can suggest is that you bring the card to *** or call them and ask that they have it reissued for the amount available.Complaint: ***
I am rejecting this response because:
Regards,
*** ***
Hi, Payment has been issued on 6/
Hi, Please provide us with order numbers so we can assist you further
Complaint: ***
I am rejecting this response because:
I asked card cash not to reissue another check, since I never received the other checksI asked card cash customer serviceto send me payment via *** E-gift card or ***
Regards,
*** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the
business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
*** ***
I am rejecting this response because:
This is a lie I checked the balance of the card literally right before I sold it and there was a balance Then the very next morning, after typing the card information into abcgiftcards, the balance was zero! And this is past the 21st Also, I live in Wisconsin so there is not way the card was used in Vegas! I've never even been there I want the $I was offered or the full amount back on a gift card I'm not the first person this has happened to with this company I wouldn't try to sell a gift card with no balance, duh! That'd be stupid bc obviously you checkThis is a scam and I want my money back
Hi,Research does not lie, you sold the card as an ecode.If you like you can email the card number and pin to *** and we will see if the code and pin that was entered is correct
I am rejecting this response because:
If the gift card's face value did not have to be used in its entirety then there would not have been an issue applying the partial payment of the gift cardThere seems to be a disconnect between *** & its 3rd party gift card vendors that needs to be resolved between them
[A default letter
is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is OK to me
They didn't refund $100, only $But they need to put some measures to stop fraud activity
Regards,
*** ***
Hi.We apologize for the inconvenience, but understand that this is a secondary market which is why we encourage our customers to use their cards in the time period guaranteedAs indicated, we had hoped to be able to send you the physical cards, however in some instances we unfortunately did not
have the cardsAt this point I can advise you to bring up your concern with ***We have heard from a number of our customers that they have successfully been able to have their cards transferred into physical cards
I am rejecting this response because:
I lost 8,because of your incompetence! If I purchase the card the value should be mine forever! I'm not going awayYou can't screw people and turn your back
Hi,The claims department looked into this matter and issued a refund back to the method of payment used at the time of the sale