[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before
sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
[A default letter is provided here which indicates your acceptance of the business's
response. If you wish, you may update it before sending it.]
I have reviewed the response made by the business in reference to complaint ID *** The bank details are below for payment to be submitted
Complaint: ***
I am rejecting this response because:
When cards out of purchased from this business ended up with no balance or not a declared balance - that looks like a fraud and this business cannot be trustedI have never experienced any of this with other businesses, selling gift cardsCompany failed to provide any result of their investigation to that matter and any proof that there was an investigation at allThey should be able to get a full log of all the transactions on that card and at least identify, if any of those happened within that "days window"So there is big chance that cards got "emptied" even within this time frameI am not satisfied how business has handled this issue and their inability to conduct a thorough investigation and resolve it to a customer satisfaction"Client is always right" is, apparently, not their slogan
Regards,
*** ***
Hi, A refund has been issued for order number *** back to the method of payment used at the time of your purchase.As for both order *** and *** you were in contact with our claims department in regards to these gift cards since you already redeemed some of the balance
and were not sure if they were still active or not.Now that you are telling us they are invalid we will look into the matter and then issue a refund for the difference you lost out on
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
RevDex.com:
It is unfortunate that their shipping department's failure to perform has cost them both this sale - and a permanent customer. I doubt that I will ever use them again. But, a thank you to Revdex.com for their quick handling of this complaint.I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Hi,I apologize for the inconvenience this may have caused you.The claim was received after our 45-day window.We will make a onetime exception and issue you a website credit
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Regards,
*** ***
Complaint: ***
I am rejecting this response because:
Care to share your investigation details? Please, provide a list of fraudulent transactions with the dates for all cards - I do not have access to this information. Business has taken a very formal approach, I do not see any will whatsoever to try to resolve this issue to a client's satisfaction.
Regards,
*** ***
Complaint: ***
I am rejecting this response because:
This is all the information your site provides to meJust order nrs and amounts paidSince I have more than orders and thousands invested in these cards I am concernedThe issue started with an ***'s card for dollars outside your day "window" that held balance when tried to use itWent into panic mode and tried one within your return window and sure enough balance was zeroReturn refused because "there's nothing wrong" with the card, although the store wouldn't accept it
Regards,
*** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in
reference to complaint ID ***, and find that this resolution is satisfactory to me
Hi, My apologies for the inconvenience this has caused you.The charges were pending charges and they have been voided.Your order is currently in review for payment, payment will be issued shortly to the method of payment you selected at the time of the sale
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before
sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
[A default letter is provided here which indicates your acceptance of the business's
response. If you wish, you may update it before sending it.]
I have reviewed the response made by the business in reference to complaint ID *** The bank details are below for payment to be submitted
Complaint: ***
I am rejecting this response because:
When cards out of purchased from this business ended up with no balance or not a declared balance - that looks like a fraud and this business cannot be trustedI have never experienced any of this with other businesses, selling gift cardsCompany failed to provide any result of their investigation to that matter and any proof that there was an investigation at allThey should be able to get a full log of all the transactions on that card and at least identify, if any of those happened within that "days window"So there is big chance that cards got "emptied" even within this time frameI am not satisfied how business has handled this issue and their inability to conduct a thorough investigation and resolve it to a customer satisfaction"Client is always right" is, apparently, not their slogan
Regards,
*** ***
Hi,I don't see an order number in the complaint and under this email address we don't have any orders for a $*** gift card.Jeremy
Hi, A refund has been issued for order number *** back to the method of payment used at the time of your purchase.As for both order *** and *** you were in contact with our claims department in regards to these gift cards since you already redeemed some of the balance
and were not sure if they were still active or not.Now that you are telling us they are invalid we will look into the matter and then issue a refund for the difference you lost out on
Hi, Your payment was on a temporary hold.The hold has now been voided
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
RevDex.com:
It is unfortunate that their shipping department's failure to perform has cost them both this sale - and a permanent customer. I doubt that I will ever use them again. But, a thank you to Revdex.com for their quick handling of this complaint.I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Hi,I apologize for the inconvenience this may have caused you.The claim was received after our 45-day window.We will make a onetime exception and issue you a website credit
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Regards,
*** ***
Hi,The physical gift card was shipped out 3/15.The tracking shows it was delivered to your address on file
Hi, Customer reached out to us passed our day guarantee period. We clearly state on our site about our day guarantee period
Complaint: ***
I am rejecting this response because:
Care to share your investigation details? Please, provide a list of fraudulent transactions with the dates for all cards - I do not have access to this information. Business has taken a very formal approach, I do not see any will whatsoever to try to resolve this issue to a client's satisfaction.
Regards,
*** ***
Complaint: ***
I am rejecting this response because:
This is all the information your site provides to meJust order nrs and amounts paidSince I have more than orders and thousands invested in these cards I am concernedThe issue started with an ***'s card for dollars outside your day "window" that held balance when tried to use itWent into panic mode and tried one within your return window and sure enough balance was zeroReturn refused because "there's nothing wrong" with the card, although the store wouldn't accept it
Regards,
*** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in
reference to complaint ID ***, and find that this resolution is satisfactory to me
Hi,Our investigation has found that we are not liable for this claimThe customer has the card and can do the research as well.***
Hi, My apologies for the inconvenience this has caused you.The charges were pending charges and they have been voided.Your order is currently in review for payment, payment will be issued shortly to the method of payment you selected at the time of the sale
I apologize for the issueI sent it to our claims department who will be issuing the refund for the customer
Hi, On 2/a refund has been issued back to your credit card.Please let us know once you see the refund
Hi,A refund in the amount you paid for the gift card has been refunded on May 15th
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***