Complaint: [redacted] I am rejecting this response because: they are in the business of selling gift cards to just guarantee them for days is not right when other sites guarantee them longer it wasn't even days when the card went bad as the business statedIt's fraud on them for selling fake cards or fraudulent gift cardsThey need to do the right thing and issue me a refundWhen I purchase a card I except to use the whole amount Regards, [redacted] ***
Complaint: [redacted] I am rejecting this response because: I asked that all [redacted] e-gift cards be pulled from Card Cash sales As I stated in my case presenting, I contacted [redacted] headquarter in [redacted] and they stated they do not accept third party issued e-gift cards at any of their restaurantsThey will only accept gift cards issued by [redacted] directlyI called again today and reconfirmed with the [redacted] headquarters that this information is correctI am asking that Card Cash pull all [redacted] e-gift cards from their sitePhysical gift cards are allowed by [redacted] but not third party issued e-gift cardsWith regards to a refund, my [redacted] company and/or [redacted] will be contacting Card Cash regarding obtaining that Regards, [redacted]
Hi,We apologies for this inconvenience.We looked into this matter and we see you were not paid for the $500, [redacted] card.Payment will be issued.Please give the payment time to process
Hi, Please be advised that we have received this claim beyond our day buyer protection periodCardCash is a gift card ***etplace where millions of sellers can sell their unwanted pre-owned gift cards at a discountCardCash checks the balance at the time of the listing Statistically only a very small percentage of our cards have issues where the seller used the gift card or it got canceled after we have checked the balance at the time of the listing The percentages are kept very low because of all the proprietary fraud technology and KYC measures CardCash has working behind the scenesBuying from any ***etplace involves the classical Risk vs Reward decisionConsumers shopping on a ***etplace can save up to 35% but will at times receive cards that are invalid or have a balance discrepancy This is not something we can control However, in order to make our customers feel a bit more comfortable we offer a day buyer protection guaranteeCardCash encourages all of its customers to use the cards within that time period and if they encounter an issue to immediately let us knowWe also require that all claims to be submitted to us within that day period as that increases the probability of reaching the original seller and receiving a refund from him or herIn such situations, if CardCash cannot recoup the funds from the original seller it will take the loss as part of its guarantee and issue a refund to the customerFor claims submitted beyond the day period, CardCash will still attempt to request a refund from the original seller but if unsuccessful , CardCash cannot absorb any additional liability and is very clear about this policy all over the website.In your situation, we were unfortunately unsuccessful in recouping funds from the original seller and cannot offer any refunds for this order since it is beyond the day period This day buyer protection guarantee is clearly posted on the sidebar of our websiteSee for example [redacted] in addition it is clearly stipulated in the terms and conditions of the site, which customers accept prior to using our site and making a purchase For more information about our day guarantee please see here [redacted] /We apologize for the inconvenience this may have caused you, however at CardCash we firmly believe we took the appropriate steps to alert the customers of our day buyer protection period
Hi, My apologies as I reached out to you via phone and did not get through,I should have followed up.I will be contacting you via phone tomorrow 2/between 9am-4pm EST***
Complaint: [redacted] I am rejecting this response because: I have not seen this come through, I saw a credit for your site but not a refund? Regards, [redacted]
Hi, You sold the gift card as an ecode, not via mail.We spoke to the merchant and we were told the gift card was used 4/in Las Vegas, few days before you sold us the invalid code.It may be possible the information you but in is a digit or two off.You can email the code to [redacted] and we can double check that for you.If the code and pin we have is correct there is no way we could have used it as the merchant told us it was used 4/in Vegas.I am not sure how you received this card or if anyone else on your end had access to it, you may want to look into that as well
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me
Hi,My apologies for any inconvenience this may have caused youA refund has been issued on 1/11/back to the method of payment used at the time of purchase.This is a secondary gift card market as we sometimes run into the risk of a seller using a code after it is sold of the merchant themselves closing the card due to fraud.This is not something that occurs often yet it is something that does happen once in awhile.That is why we do have our day guarantee period since we understand that this can happen from time to time
Hi, A refund has been issued.CardCash is a gift card marketplace where millions of sellers can sell their unwanted pre-owned gift cards at a discount. CardCash checks the balance at the time of the listing. Statistically only a very small percentage of our cards have issues where the... seller used the gift card or it got canceled after we have checked the balance at the time of the listing. The percentages are kept very low because of all the proprietary fraud technology and KYC measures CardCash has working behind the scenes. Buying from any Marketplace is the classical the Risk vs Reward decision. Consumers shopping on a marketplace can save up to 35% but will at times run into cards that are invalid or have a balance discrepancy. This is not something we can control. However, in order to make our customers feel a bit more comfortable we offer a 45 day buyer protection guarantee. CardCash encourages all of its customers to use the cards within that time period and if they encounter an issue to immediately let us know within the first 45 days of their purchase. In such situations, if CardCash cannot recoup the funds from the original seller it will take the loss as part of its guarantee. Beyond the 45 day period, CardCash cannot absorb any additional liability and is very clear about this policy all over the website. CardCash is a gift card marketplace where millions of sellers can sell their unwanted pre-owned gift cards at a discount. CardCash checks the balance at the time of the listing. Statistically only a very small percentage of our cards have issues where the seller used the gift card or it got canceled after we have checked the balance at the time of the listing. The percentages are kept very low because of all the proprietary fraud technology and KYC measures CardCash has working behind the scenes. Buying from any Marketplace is the classical the Risk vs Reward decision. Consumers shopping on a marketplace can save up to 35% but will at times run into cards that are invalid or have a balance discrepancy. This is not something we can control. However, in order to make our customers feel a bit more comfortable we offer a 45 day buyer protection guarantee. CardCash encourages all of its customers to use the cards within that time period and if they encounter an issue to immediately let us know within the first 45 days of their purchase. In such situations, if CardCash cannot recoup the funds from the original seller it will take the loss as part of its guarantee. Beyond the 45 day period, CardCash cannot absorb any additional liability and is very clear about this policy all over the website.
I apologize for this issue and thank you for bringing it to our attentionOur records show a refund on 7/Is that incorrect? Did it show on the customer's end?
Hi,We sent this to [redacted] who assured us they would take care of thisPlease confirm that it was done as this should have been taken care of by now.Jeremy
Complaint: [redacted] I am rejecting this response because:I was sent an E-Gift card from [redacted] from card cash that never worked so I'm not sure if that's the same [redacted] info they have in their system but I need that resolved alsoI was sent some card info to see if I could get my money back for some of the cardsI was able to use the [redacted] and one of the [redacted] ***However, I don't know which [redacted] was used because I never received the cards back and it doesn't show me the whole card number on card cash website, so I can't verify which card it was that was usedSo I need to get the money back for all of the cards I sent minus the [redacted] and one of the [redacted] ***I was told I would have the physical cards sent back to me in December so if you have them I want those back instead of cash, unless I am getting cash in the full amount of the cards I sent in, since I am not willing to do business with Card CashRegards, [redacted]
Complaint: [redacted] I am rejecting this response because: Per the instructions that were provided to me by CardCash.com (below), I only added delivery confirmation as opposed to certified tracking "If you are sending high value cards, we recommend that you add delivery confirmation to your package for protection."These cards were sent via USPS to the listed P.OBox, and I received the receipt of delivery confirmation back with a signature stating the recipient had received the envelope on Wednesday, May Just this morning, a representative from CardCash called me to ask me about this as well I explained to her the exact same thing that I've explained to the other representatives that I had spoken to Regards, [redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.] Better... Business Bureau: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me.
Hi, We apologize for the inconvenience this may have caused you In an effort to reduce our customers risk, CardCash extends a buyer protection period and encourages consumers to use their gift cards within this period of time and to initiate a claim prior to the expiration of the day period in the event their is an issue with the card balance This buyer protection guarantee period is clearly is stated prominently in several places on our website:On [redacted] home pageOn CardCash [redacted] in addition to the terms and conditions of the site, which customers accept prior to making a purchase For more information about our day guarantee please see here [redacted] We apologize for the inconvenience this may have caused you, however at CardCash we firmly believe we took the appropriate steps to alert the customers of our day buyer protection period
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me
Complaint: [redacted] I am rejecting this response because: they are in the business of selling gift cards to just guarantee them for days is not right when other sites guarantee them longer it wasn't even days when the card went bad as the business statedIt's fraud on them for selling fake cards or fraudulent gift cardsThey need to do the right thing and issue me a refundWhen I purchase a card I except to use the whole amount Regards, [redacted] ***
Complaint: [redacted] I am rejecting this response because: I asked that all [redacted] e-gift cards be pulled from Card Cash sales As I stated in my case presenting, I contacted [redacted] headquarter in [redacted] and they stated they do not accept third party issued e-gift cards at any of their restaurantsThey will only accept gift cards issued by [redacted] directlyI called again today and reconfirmed with the [redacted] headquarters that this information is correctI am asking that Card Cash pull all [redacted] e-gift cards from their sitePhysical gift cards are allowed by [redacted] but not third party issued e-gift cardsWith regards to a refund, my [redacted] company and/or [redacted] will be contacting Card Cash regarding obtaining that Regards, [redacted]
Hi,We apologies for this inconvenience.We looked into this matter and we see you were not paid for the $500, [redacted] card.Payment will be issued.Please give the payment time to process
Thank you for getting these to usWe will be researching and processing a refund for the cards that have issues
Hi, Please be advised that we have received this claim beyond our day buyer protection periodCardCash is a gift card ***etplace where millions of sellers can sell their unwanted pre-owned gift cards at a discountCardCash checks the balance at the time of the listing Statistically only a very small percentage of our cards have issues where the seller used the gift card or it got canceled after we have checked the balance at the time of the listing The percentages are kept very low because of all the proprietary fraud technology and KYC measures CardCash has working behind the scenesBuying from any ***etplace involves the classical Risk vs Reward decisionConsumers shopping on a ***etplace can save up to 35% but will at times receive cards that are invalid or have a balance discrepancy This is not something we can control However, in order to make our customers feel a bit more comfortable we offer a day buyer protection guaranteeCardCash encourages all of its customers to use the cards within that time period and if they encounter an issue to immediately let us knowWe also require that all claims to be submitted to us within that day period as that increases the probability of reaching the original seller and receiving a refund from him or herIn such situations, if CardCash cannot recoup the funds from the original seller it will take the loss as part of its guarantee and issue a refund to the customerFor claims submitted beyond the day period, CardCash will still attempt to request a refund from the original seller but if unsuccessful , CardCash cannot absorb any additional liability and is very clear about this policy all over the website.In your situation, we were unfortunately unsuccessful in recouping funds from the original seller and cannot offer any refunds for this order since it is beyond the day period This day buyer protection guarantee is clearly posted on the sidebar of our websiteSee for example [redacted] in addition it is clearly stipulated in the terms and conditions of the site, which customers accept prior to using our site and making a purchase For more information about our day guarantee please see here [redacted] /We apologize for the inconvenience this may have caused you, however at CardCash we firmly believe we took the appropriate steps to alert the customers of our day buyer protection period
Hi, My apologies as I reached out to you via phone and did not get through,I should have followed up.I will be contacting you via phone tomorrow 2/between 9am-4pm EST***
Hi, A refund has been issued to the customer on 10/back to the credit card that was used at the time of purchase
Complaint: [redacted] I am rejecting this response because: I have not seen this come through, I saw a credit for your site but not a refund? Regards, [redacted]
Hi, You sold the gift card as an ecode, not via mail.We spoke to the merchant and we were told the gift card was used 4/in Las Vegas, few days before you sold us the invalid code.It may be possible the information you but in is a digit or two off.You can email the code to [redacted] and we can double check that for you.If the code and pin we have is correct there is no way we could have used it as the merchant told us it was used 4/in Vegas.I am not sure how you received this card or if anyone else on your end had access to it, you may want to look into that as well
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me
Complaint: [redacted] I am rejecting this response because:The order number requested is [redacted] Regards, [redacted]
Hi,My apologies for any inconvenience this may have caused youA refund has been issued on 1/11/back to the method of payment used at the time of purchase.This is a secondary gift card market as we sometimes run into the risk of a seller using a code after it is sold of the merchant themselves closing the card due to fraud.This is not something that occurs often yet it is something that does happen once in awhile.That is why we do have our day guarantee period since we understand that this can happen from time to time
Hi, A refund has been issued.CardCash is a gift card marketplace where millions of sellers can sell their unwanted pre-owned gift cards at a discount. CardCash checks the balance at the time of the listing. Statistically only a very small percentage of our cards have issues where the... seller used the gift card or it got canceled after we have checked the balance at the time of the listing. The percentages are kept very low because of all the proprietary fraud technology and KYC measures CardCash has working behind the scenes. Buying from any Marketplace is the classical the Risk vs Reward decision. Consumers shopping on a marketplace can save up to 35% but will at times run into cards that are invalid or have a balance discrepancy. This is not something we can control. However, in order to make our customers feel a bit more comfortable we offer a 45 day buyer protection guarantee. CardCash encourages all of its customers to use the cards within that time period and if they encounter an issue to immediately let us know within the first 45 days of their purchase. In such situations, if CardCash cannot recoup the funds from the original seller it will take the loss as part of its guarantee. Beyond the 45 day period, CardCash cannot absorb any additional liability and is very clear about this policy all over the website. CardCash is a gift card marketplace where millions of sellers can sell their unwanted pre-owned gift cards at a discount. CardCash checks the balance at the time of the listing. Statistically only a very small percentage of our cards have issues where the seller used the gift card or it got canceled after we have checked the balance at the time of the listing. The percentages are kept very low because of all the proprietary fraud technology and KYC measures CardCash has working behind the scenes. Buying from any Marketplace is the classical the Risk vs Reward decision. Consumers shopping on a marketplace can save up to 35% but will at times run into cards that are invalid or have a balance discrepancy. This is not something we can control. However, in order to make our customers feel a bit more comfortable we offer a 45 day buyer protection guarantee. CardCash encourages all of its customers to use the cards within that time period and if they encounter an issue to immediately let us know within the first 45 days of their purchase. In such situations, if CardCash cannot recoup the funds from the original seller it will take the loss as part of its guarantee. Beyond the 45 day period, CardCash cannot absorb any additional liability and is very clear about this policy all over the website.
I apologize for this issue and thank you for bringing it to our attentionOur records show a refund on 7/Is that incorrect? Did it show on the customer's end?
Hi,We sent this to [redacted] who assured us they would take care of thisPlease confirm that it was done as this should have been taken care of by now.Jeremy
Complaint: [redacted] I am rejecting this response because:I was sent an E-Gift card from [redacted] from card cash that never worked so I'm not sure if that's the same [redacted] info they have in their system but I need that resolved alsoI was sent some card info to see if I could get my money back for some of the cardsI was able to use the [redacted] and one of the [redacted] ***However, I don't know which [redacted] was used because I never received the cards back and it doesn't show me the whole card number on card cash website, so I can't verify which card it was that was usedSo I need to get the money back for all of the cards I sent minus the [redacted] and one of the [redacted] ***I was told I would have the physical cards sent back to me in December so if you have them I want those back instead of cash, unless I am getting cash in the full amount of the cards I sent in, since I am not willing to do business with Card CashRegards, [redacted]
Complaint: [redacted] I am rejecting this response because: Per the instructions that were provided to me by CardCash.com (below), I only added delivery confirmation as opposed to certified tracking "If you are sending high value cards, we recommend that you add delivery confirmation to your package for protection."These cards were sent via USPS to the listed P.OBox, and I received the receipt of delivery confirmation back with a signature stating the recipient had received the envelope on Wednesday, May Just this morning, a representative from CardCash called me to ask me about this as well I explained to her the exact same thing that I've explained to the other representatives that I had spoken to Regards, [redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.] Better... Business Bureau: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me.
Hi, We apologize for the inconvenience this may have caused you In an effort to reduce our customers risk, CardCash extends a buyer protection period and encourages consumers to use their gift cards within this period of time and to initiate a claim prior to the expiration of the day period in the event their is an issue with the card balance This buyer protection guarantee period is clearly is stated prominently in several places on our website:On [redacted] home pageOn CardCash [redacted] in addition to the terms and conditions of the site, which customers accept prior to making a purchase For more information about our day guarantee please see here [redacted] We apologize for the inconvenience this may have caused you, however at CardCash we firmly believe we took the appropriate steps to alert the customers of our day buyer protection period
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me