HI, CardCash has tried to refund this transaction on 12/A dispute has been opened on your [redacted] We are going to resolve the claim through [redacted]
Hi,Thank you very much for reaching out to us CardCash's primary focus is to please our customersCardCash is a secondary gift card marketplace enabling consumers to buy, sell, and trade their pre-owned unwanted gift cardsBuying pre-owned gift cards enable consumers to take advantage of steep discounts but do entail a bit more risk than when purchasing newly issued gift cardsIt's Risk vs RewardOverall, most consumers choose to take advantage of the reward knowing that the risk although inherent is minimal Additionally, since safeguarding and protecting our customers is our top priority, CardCash offers consumers a day buyer protection guaranteeThis way they can feel secure to shop on the marketplace and take advantage of all the great savingsHowever, we can only extend this guarantee for customers who contact us within days of their purchaseA limited guarantee period is very common on every marketplace in every sectorEbay, for example, offers a day buyer protection guaranteeCardCash, is very clear about the guarantee time-frame and posts it prominently in numerous places on the website , includes it on a insert in our mailers, and in the terms and conditions on the site which users accept prior to making a purchaseWe hope you will continue shopping on our marketplace and take advantage of all the great savings
Hi,I do apologize for this issueDespite the fact that this is past our 45-day guarantee we can make an exception and offer a website credit for the purchase amount.We will send it to the email we have on file
Complaint: [redacted] I am rejecting this response because: 1-Your respond stating:“We do not originate cards, we do not cancel them.”I’m just trying to understand the real meaning of those wordsIs that means you do not have control on what you selling after days? In this case why on your website FAQ you have the following statement:Do gift cards expire?Most gift cards never expireDue to governmental intervention most merchants removed any expiration date from their gift cards.I believe in my case, we can call that an “EXPIRATION”Why don’t you before selling a product to us, having a policy ensuring that whoever using your services, stands behind their product in respect to your business name.2-Also your statement of:“We have our 45-day policy in place as we are a secondary gift card market.”In this case, why don’t you VERY CLEARLY stipulate on your website that the TOTALITY of the gift card amount MUST BE SPENT within day? Because after days there’s a possibility that the customer can lose the gift card balance (basically that what I’m having now)Why you want the customer to do the experience and get to the point to where I’m standing now? I’m pretty sure, that happened before.I’m not challenging you, but I’m trying to understand the logic behind your responseAn honest and clear explanation (not the same pre-written text that I’m getting over and over again in each correspondence) would be much appreciated
We made a payment to the customer but the money was returned by the bank, which likely means the information was input incorrectly on our site.Please send me the correct bank information so we can resend the payment
Complaint: [redacted] I am rejecting this response because: It is a complete fraud The emails were never sent, if they were sent, they would have responded to my emails sent to the customer service department if it were that simple These emails were never sent to my address and did not go to my spam folders either Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: I called place where the gift card is from and they said the card was use on December 7th If I had the card the whole time and have never used it how does someone else get the information to use the cardThe first time I printed out the electronic card was December 17thWas this card sold to someone else to use since I hadn't use it prior to the day noticeThis seems like some kind of scam Regards, [redacted]
Complaint: [redacted] I am rejecting this response because:It is not my Fault that Card Cash purchased gift card from crooks to then sell to the public You need to do a better job at screening people in order to avoid this type of Fraud You sold the cards to me with $or Invalid and therefore you are responsible on getting me a Refund You can go back to the person that you purchased it from and pursue legal actions against them If you do not do that, your business will not be around for long Expect a Refund as originally requested Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: the refund that was given was not of the full valueI will not accept a partial payment of $when I sent $worth of merchandise to this business Regards, [redacted] ***
Complaint: [redacted] I am rejecting this response because: We paid $4ofor a gift card that we don't have access to You claim you are not able to help, and instruct us to contact ***, and [redacted] refuses to help I need to you provide me with information about this gift card I want to know exactly where the money on this card went to since we don't have access to it You should no exactly what will happen to those funds on this gift card, and who will receive them when the card isn't used since you issued it, and sold it to us After I have that information I can take legal action to get that money, the balance on that gift card, $49.28, which we rightfully paid for, and have every right to use for ourselves, no matter what Card Cash, or [redacted] might have to say about this If we don't have access to those funds, that is amounts to theft Regards, [redacted]
Hi,Again, my apologies you had an unpleasant experience with your purchase.I have been authorized to make an exception and issue you a refund for the difference.In the future, please notify us of any claims as soon as possible
I would like to withdraw the complaint # [redacted] .The company resolved the issue to my satisfaction and I received their payment Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me
HI, CardCash has tried to refund this transaction on 12/A dispute has been opened on your [redacted] We are going to resolve the claim through [redacted]
Hi, The payment has been issued today, 1/4/16, through the method of payment you selected at the time of the sale
Hi,Thank you very much for reaching out to us CardCash's primary focus is to please our customersCardCash is a secondary gift card marketplace enabling consumers to buy, sell, and trade their pre-owned unwanted gift cardsBuying pre-owned gift cards enable consumers to take advantage of steep discounts but do entail a bit more risk than when purchasing newly issued gift cardsIt's Risk vs RewardOverall, most consumers choose to take advantage of the reward knowing that the risk although inherent is minimal Additionally, since safeguarding and protecting our customers is our top priority, CardCash offers consumers a day buyer protection guaranteeThis way they can feel secure to shop on the marketplace and take advantage of all the great savingsHowever, we can only extend this guarantee for customers who contact us within days of their purchaseA limited guarantee period is very common on every marketplace in every sectorEbay, for example, offers a day buyer protection guaranteeCardCash, is very clear about the guarantee time-frame and posts it prominently in numerous places on the website , includes it on a insert in our mailers, and in the terms and conditions on the site which users accept prior to making a purchaseWe hope you will continue shopping on our marketplace and take advantage of all the great savings
Hi,I do apologize for this issueDespite the fact that this is past our 45-day guarantee we can make an exception and offer a website credit for the purchase amount.We will send it to the email we have on file
Complaint: [redacted] I am rejecting this response because: 1-Your respond stating:“We do not originate cards, we do not cancel them.”I’m just trying to understand the real meaning of those wordsIs that means you do not have control on what you selling after days? In this case why on your website FAQ you have the following statement:Do gift cards expire?Most gift cards never expireDue to governmental intervention most merchants removed any expiration date from their gift cards.I believe in my case, we can call that an “EXPIRATION”Why don’t you before selling a product to us, having a policy ensuring that whoever using your services, stands behind their product in respect to your business name.2-Also your statement of:“We have our 45-day policy in place as we are a secondary gift card market.”In this case, why don’t you VERY CLEARLY stipulate on your website that the TOTALITY of the gift card amount MUST BE SPENT within day? Because after days there’s a possibility that the customer can lose the gift card balance (basically that what I’m having now)Why you want the customer to do the experience and get to the point to where I’m standing now? I’m pretty sure, that happened before.I’m not challenging you, but I’m trying to understand the logic behind your responseAn honest and clear explanation (not the same pre-written text that I’m getting over and over again in each correspondence) would be much appreciated
Hi,We processed the refund again todayI apologize for the delay[redacted]
We made a payment to the customer but the money was returned by the bank, which likely means the information was input incorrectly on our site.Please send me the correct bank information so we can resend the payment
Complaint: [redacted] I am rejecting this response because: It is a complete fraud The emails were never sent, if they were sent, they would have responded to my emails sent to the customer service department if it were that simple These emails were never sent to my address and did not go to my spam folders either Regards, [redacted]
Hi,Thank you for bringing this to my attentionI have forwarded the additional information to our claims department who will issue a refund[redacted]
Complaint: [redacted] I am rejecting this response because: I called place where the gift card is from and they said the card was use on December 7th If I had the card the whole time and have never used it how does someone else get the information to use the cardThe first time I printed out the electronic card was December 17thWas this card sold to someone else to use since I hadn't use it prior to the day noticeThis seems like some kind of scam Regards, [redacted]
I apologize for the delayThe refund was processed on 4/
Hi,I apologize about the original response as it was sent in error.Our fraud department is currently investigating this matter
Complaint: [redacted] I am rejecting this response because:It is not my Fault that Card Cash purchased gift card from crooks to then sell to the public You need to do a better job at screening people in order to avoid this type of Fraud You sold the cards to me with $or Invalid and therefore you are responsible on getting me a Refund You can go back to the person that you purchased it from and pursue legal actions against them If you do not do that, your business will not be around for long Expect a Refund as originally requested Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: the refund that was given was not of the full valueI will not accept a partial payment of $when I sent $worth of merchandise to this business Regards, [redacted] ***
[redacted] I am rejecting this response because: The balance on the card is 0$ nowSo it was apparently good enough to use by your company
Hi, On 11/4/the customer has been refunded back to the credit card used at the time of the purchase
Complaint: [redacted] I am rejecting this response because: We paid $4ofor a gift card that we don't have access to You claim you are not able to help, and instruct us to contact ***, and [redacted] refuses to help I need to you provide me with information about this gift card I want to know exactly where the money on this card went to since we don't have access to it You should no exactly what will happen to those funds on this gift card, and who will receive them when the card isn't used since you issued it, and sold it to us After I have that information I can take legal action to get that money, the balance on that gift card, $49.28, which we rightfully paid for, and have every right to use for ourselves, no matter what Card Cash, or [redacted] might have to say about this If we don't have access to those funds, that is amounts to theft Regards, [redacted]
Complaint ID # [redacted] Hi, We will be issuing a full refund for thisI apologize for the oversight [redacted]
Hi,Again, my apologies you had an unpleasant experience with your purchase.I have been authorized to make an exception and issue you a refund for the difference.In the future, please notify us of any claims as soon as possible
I would like to withdraw the complaint # [redacted] .The company resolved the issue to my satisfaction and I received their payment Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me