Complaint: [redacted] I am rejecting this response because: The company sent me a WORTHLESS card that can not be usedI paid them money for NOTHINGLowes will NOT exchange the csrd, and Card Cash made NO effort to warn me about this change They took my money, I have nothingThere is NO excuse for thisEither they refund the money, or I will NEVER buy ANYTHING from these thieves again, and will pass on to EVERYONE all over Social Media and in person to avoid this merchant Regards, [redacted]
Hi, [redacted] has assured us that this has been taken care ofThere is no way for me to check the veracity of their assurance aside from having a confirmation from the customer.Has the refund hit the customer's account?Jeremy
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me How do apply the credit the company is offering? [redacted] ***
Hi,We sent you the actual physical gift card and you lost it.My apologies for this matter yet we did not originate the gift card and therefore cannot do anything.This is a secondary gift card market, we only had one of that gift card which we sent to you
Hi, Payment has been issued on 1/07/to the account and routing number you put in at the time of the purchaseFeel free to contact us at [redacted] to verify the account information
Hi,Your claim was received passed our 45-day window.CardCash is a secondary market , where we buy and sell unwanted gift cards from consumers As in every secondary marketplace products can be defectedThis is especially true in a Gift Card Secondary Market where there exists the risk of the seller using the gift cardafter they sold it to us or where cards sold to CardCash were originally acquired fraudulently and later gets canceled by the issuing merchantCardCash has invested heavily in technological solutions to weed out fraudulent cardsAdditionally, our systems perform identity verification checks on sellers to prevent anonymous fraudsters from utilizing our platform The percentage of fraudulent sellers and cards that make it through our system are minimal, but they do exist.Customers who shop from secondary markets need to make a risk verse reward analysis, consumers can save up 35% on the cost of their gift cards but incur a risk of a small amount of cards potentially going bad In an effort to reduce our customers risk , CardCash extends a buyer protection period and encourages consumers to use their gift cards within this period of time and to initiate a claim prior to the expiration of the day period in the event their is an issue with the card balanceThis buyer protection guarantee period is clearly is stated prominently in several places on our website in addition to the terms and conditions of the site, which customers accept prior to making a purchase For more information about our day guarantee please see here [redacted] * We apologize for the inconvenience this may have caused you, however at CardCash we firmly believe we took the appropriate steps to alert the customers of our day buyer protection period Unfortunately, since your claim was submitted so many days after your purchase, our efforts to get reimbursed from the original seller of the cards has failed, and since it's past the day buyer protection period, CardCash cannot absorb the liability of the loss.Please rest assured that the amount of cards that do go bad are minimal, and we encourage you to continue to take advantage of our steep discounted gift cards and continue to purchase gift cards from our platform but attempt to use them within our protection period
I am rejecting this response because:The gift card in question is a [redacted] restaurant cardI have spoken with a [redacted] gift card representative who stated that the balance on this card was removed by [redacted] on 11/24/2015, making the card invalid from that date I purchased the card from cashcard.com on 01/10/ Clearly, cashcard.com knowingly sold me an invalid card as the card had no value a full days prior to my purchase of the card from cashcard.com They represented to me that the card had a value of $at the time of purchase, but the card was actually worthless days prior to my purchase.I am still seeking a refund of the purchase price, or replacement of the card with a card that is actually valid at the time of sale
Hi, As we stated before, at this time,our customer service manager determined that we will NOT be deducting the $and you WILL be paid the $45.50.Before a sell order goes through there is a box that you checked off stating that you will be liable for anything that happens to your card-CardCash Customer Support
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me
Just to confirm, the customer bought these cards at 20% off and used a coupon for both of themThe paid price was $per card, $for the two minus the coupon codeAs the coupon was on the whole order, if you adjust for the amount off of these cards it would come out to about an additional $off each card, in which case a $refund would be appropriate.The claim came in well past our 45-day guarantee but we would be willing to make an exception for this customer and offer a website credit for $
I am rejecting this response because: I did not keep the [redacted] card because once I had put the card number and the pin into the CardCash system, I knew it would be worthless Well, I've learned on thing - CardCash is a rip off and one day someone will sue you, someone who has money and sells you more than one card At least all I lost was the $you said you would give me for the card I can't do anything via the Revdex.com, but trust me, in my spare time I will be looking for blogs where I can share my story Thank you for nothing - which is exactly what I got from you
Hi,My apologies for the inconvenience this may have caused you.We did further research on the claim received. Your payment will be issued, please give it a few days to process.
Hi,On 9/you called the company and asked that we cancel your order.The order has been canceled and we did not receive the cards
Hi,Again I don't have much informationWhich card had the issue? Was there an issue with cards from all of these orders?Jeremy
Complaint: [redacted] I am rejecting this response because: The company sent me a WORTHLESS card that can not be usedI paid them money for NOTHINGLowes will NOT exchange the csrd, and Card Cash made NO effort to warn me about this change They took my money, I have nothingThere is NO excuse for thisEither they refund the money, or I will NEVER buy ANYTHING from these thieves again, and will pass on to EVERYONE all over Social Media and in person to avoid this merchant Regards, [redacted]
Hi, [redacted] has assured us that this has been taken care ofThere is no way for me to check the veracity of their assurance aside from having a confirmation from the customer.Has the refund hit the customer's account?Jeremy
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me How do apply the credit the company is offering? [redacted] ***
Hi,Our system declined the orderThe gift cards are available for use by the consumer
Hi,We sent you the actual physical gift card and you lost it.My apologies for this matter yet we did not originate the gift card and therefore cannot do anything.This is a secondary gift card market, we only had one of that gift card which we sent to you
Hi, Payment has been issued on 1/07/to the account and routing number you put in at the time of the purchaseFeel free to contact us at [redacted] to verify the account information
Hi, A full refund has been issued on 6/22/back through the method of payment used at the time of the purchase
Hi,Your claim was issued and received 11/24.It takes 3-business days to process for a refund.However I went ahead and issued you a refund today 11/
Hi,We issued payment on 6/for the gift cards we received
Hi,Your claim was received passed our 45-day window.CardCash is a secondary market , where we buy and sell unwanted gift cards from consumers As in every secondary marketplace products can be defectedThis is especially true in a Gift Card Secondary Market where there exists the risk of the seller using the gift cardafter they sold it to us or where cards sold to CardCash were originally acquired fraudulently and later gets canceled by the issuing merchantCardCash has invested heavily in technological solutions to weed out fraudulent cardsAdditionally, our systems perform identity verification checks on sellers to prevent anonymous fraudsters from utilizing our platform The percentage of fraudulent sellers and cards that make it through our system are minimal, but they do exist.Customers who shop from secondary markets need to make a risk verse reward analysis, consumers can save up 35% on the cost of their gift cards but incur a risk of a small amount of cards potentially going bad In an effort to reduce our customers risk , CardCash extends a buyer protection period and encourages consumers to use their gift cards within this period of time and to initiate a claim prior to the expiration of the day period in the event their is an issue with the card balanceThis buyer protection guarantee period is clearly is stated prominently in several places on our website in addition to the terms and conditions of the site, which customers accept prior to making a purchase For more information about our day guarantee please see here [redacted] * We apologize for the inconvenience this may have caused you, however at CardCash we firmly believe we took the appropriate steps to alert the customers of our day buyer protection period Unfortunately, since your claim was submitted so many days after your purchase, our efforts to get reimbursed from the original seller of the cards has failed, and since it's past the day buyer protection period, CardCash cannot absorb the liability of the loss.Please rest assured that the amount of cards that do go bad are minimal, and we encourage you to continue to take advantage of our steep discounted gift cards and continue to purchase gift cards from our platform but attempt to use them within our protection period
I am rejecting this response because:The gift card in question is a [redacted] restaurant cardI have spoken with a [redacted] gift card representative who stated that the balance on this card was removed by [redacted] on 11/24/2015, making the card invalid from that date I purchased the card from cashcard.com on 01/10/ Clearly, cashcard.com knowingly sold me an invalid card as the card had no value a full days prior to my purchase of the card from cashcard.com They represented to me that the card had a value of $at the time of purchase, but the card was actually worthless days prior to my purchase.I am still seeking a refund of the purchase price, or replacement of the card with a card that is actually valid at the time of sale
Hi, As we stated before, at this time,our customer service manager determined that we will NOT be deducting the $and you WILL be paid the $45.50.Before a sell order goes through there is a box that you checked off stating that you will be liable for anything that happens to your card-CardCash Customer Support
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me
Just to confirm, the customer bought these cards at 20% off and used a coupon for both of themThe paid price was $per card, $for the two minus the coupon codeAs the coupon was on the whole order, if you adjust for the amount off of these cards it would come out to about an additional $off each card, in which case a $refund would be appropriate.The claim came in well past our 45-day guarantee but we would be willing to make an exception for this customer and offer a website credit for $
Hi, A refund has been issued 6/
Hi, Payment is being sent to the customer for all three orders via the payment method the customer selected
I am rejecting this response because: I did not keep the [redacted] card because once I had put the card number and the pin into the CardCash system, I knew it would be worthless Well, I've learned on thing - CardCash is a rip off and one day someone will sue you, someone who has money and sells you more than one card At least all I lost was the $you said you would give me for the card I can't do anything via the Revdex.com, but trust me, in my spare time I will be looking for blogs where I can share my story Thank you for nothing - which is exactly what I got from you
Hi,My apologies for the inconvenience this may have caused you.We did further research on the claim received. Your payment will be issued, please give it a few days to process.