The order never completed and we have no card numbers in our systemIf this is incorrect then the customer would have an order number-none was provided.The funds should still be on the card as we never received any card
As per customers request on October 6th order ***has been canceledThe gift cards have not beensold or used, but they have to be retrieved and mailed back to youIn a largefacility, this can take several days.Our companypolicy permits us to supply you with the tracking number for the
shipmentexclusively through our corporate emailPlease email us at s***.com and make sure you include yourorder number and date in the email.Thanks foryour understanding,-CardCashCustomer Support
Hi,This is in regards to your sell order.We did not issue a partial refund, we paid you for the gift cards you sent us.We did not recieve the *** gift cards, therefore we did not issue payment
Hi,I apologize for the inconvenience you have been through.However, at the time of your purchase there was no available e-gift card for that merchant, so the card you selected has to have been a physical card.In addition the gift card was shipped out on 5/13, before the complaint was
submitted
Hi,CardCash is a secondary market , where we buy and sell unwanted gift cards from consumers. As in every secondary marketplace products can be defectedThis is especially true in a Gift Card Secondary Market where there exists the risk of the seller using the gift cardafter they sold it
to us or where cards sold to CardCash were originally acquired fraudulently and later gets canceled by the issuing merchantCardCash has invested heavily in technological solutions to weed out fraudulent cards. Additionally, our systems perform identity verification checks on sellers to prevent anonymous fraudsters from utilizing our platform. The percentage of fraudulent sellers and cards that make it through our system are minimal, but they do exist.Customers who shop from secondary markets need to make a risk verse reward analysis, consumers can save up 35% on the cost of their gift cards but incur a risk of a small amount of cards potentially going bad In an effort to reduce our customers risk , CardCash extends a 45 buyer protection period and encourages consumers to use their gift cards within this period of time and to initiate a claim prior to the expiration of the 45 day period in the event their is an issue with the card balanceThis buyer protection guarantee period is clearly is stated prominently in several places on our website in addition to the terms and conditions of the site, which customers accept prior to making a purchase. For more information about our 45 day guarantee please see here https://www.cardcash.com/guarantee/ . We apologize for the inconvenience this may have caused you, however at CardCash we firmly believe we took the appropriate steps to alert the customers of our 45 day buyer protection period Unfortunately, since your claim was submitted so many days after your purchase, our efforts to get reimbursed from the original seller of the cards has failed, and since it's past the 45 day buyer protection period, CardCash cannot absorb the liability of the loss.Please rest assured that the amount of cards that do go bad are minimal, and we encourage you to continue to take advantage of our steep discounted gift cards and continue to purchase gift cards from our platform but attempt to use them within our protection period
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Hi,We just reverified a number of the gift cards and the balance seems to have changed while these were in our inventoryHas the customer used the cards?Jeremy
Complaint: ***
I am rejecting this response because:
*** has not yet credited anything back to my cardNor have they contacted me about processing a refund as you said they wouldThis is NOT the fault of my credit card companyThey say that they can do nothing to reverse the transaction that you processed incorrectlyI need someone from card cash (not ***) today to contact me to reverse the transaction error and re-process correctly
Regards,
*** ***
Complaint: ***
I am rejecting this response because:
Yes, the website says I have been paid, but it is not reflected in my ***Every time I call to ask about it or email, no one gives me answers they
keep saying that it was issuedI need someone to tell me what is wrong so we can come to a resolution.
Regards,
*** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Know that my issue with Cardcash is the minimal upfront information on the risks and little motivation to monitor your stockFirst, I don't at all agree with your assessment: "Statistically only a very small percentage of our cards have issues where the seller used the gift card or it got canceled" my cards in a row in ~ a week period with $balance does not seem to support that theory! Second, all cards were the same ($*** ***)I asked you to check just those cards after the 1st, 2nd & 3rd cards with $balance which you obviously did not do (likely many of them from the same seller)The 4th time I decided to take matters into my own hands by reporting to the Revdex.com! This shows a lack of commitment to keeping your cards safe.Bottomline, I feel you have a worthy business that allows for exchange of gift cards and I do feel you try to keep fraud down but you are in a high fraud business and should not be lax on leads such as cards of the same type in a short periodIf you can't utilize the information to help keep your business safe, other's will put you OUT of businessI hope you take this as a word of advice, not a threat as a consumer, I prefer the competition exist!
Hi,The claim is long past the day guarantee period however we will make a one time exception and issue you a $website credit. We apologize for the inconvenience this may have caused you In an effort to reduce our customers risk , CardCash extends a buyer protection
period and encourages consumers to use their gift cards within this period of time and to initiate a claim prior to the expiration of the day period in the event their is an issue with the card balanceThis buyer protection guarantee period is clearly is stated prominently in several places on our website:On CardCash.com home pageOn CardCash ***in addition to the terms and conditions of the site, which customers accept prior to making a purchase. For more information about our day guarantee please see here *** We apologize for the inconvenience this may have caused you, however at CardCash we firmly believe we took the appropriate steps to alert the customers of our day buyer protection period We apologize for the inconvenience this may have caused you In an effort to reduce our customers risk , CardCash extends a buyer protection period and encourages consumers to use their gift cards within this period of time and to initiate a claim prior to the expiration of the day period in the event their is an issue with the card balanceThis buyer protection guarantee period is clearly is stated prominently in several places on our website:On CardCash.com home pageOn CardCash https://www.cardcash.com/buy-gift-cards/in addition to the terms and conditions of the site, which customers accept prior to making a purchase. For more information about our day guarantee please see here https://www.cardcash.com/guarantee/ . We apologize for the inconvenience this may have caused you, however at CardCash we firmly believe we took the appropriate steps to alert the customers of our day buyer protection period We apologize for the inconvenience this may have caused you In an effort to reduce our customers risk , CardCash extends a buyer protection period and encourages consumers to use their gift cards within this period of time and to initiate a claim prior to the expiration of the day period in the event their is an issue with the card balanceThis buyer protection guarantee period is clearly is stated prominently in several places on our website:On CardCash.com home pageOn CardCash https://www.cardcash.com/buy-gift-cards/in addition to the terms and conditions of the site, which customers accept prior to making a purchase. For more information about our day guarantee please see here https://www.cardcash.com/guarantee/ . We apologize for the inconvenience this may have caused you, however at CardCash we firmly believe we took the appropriate steps to alert the customers of our day buyer protection period
Hi,When we receive a gift card we verify it and make sure the full balance is there.Once we know it has the balance it is uploaded to our site.We have the 45-day window since is a secondary gift card market and we are aware that from when the card is uploaded unfortunately, once in awhile something
can happen.We apologize for the inconvenience this may have caused you.In an effort to reduce our customers risk , CardCash extends a buyer protection period and encourages consumers to use their gift cards within this period of time andto initiate a claim prior to the expiration of the day period in the event their is an issue with the card balanceThis buyer protection guarantee period is clearly isstated prominently in several places on our website:On CardCash.com home pageOn CardCash https://www.cardcash.com/buy-gift-cards/in addition to the terms and conditions of the site, which customers accept prior to making a purchase. For more information about our day guarantee please see here https://www.cardcash.com/guarantee/. We apologize for the inconvenience this may have caused you, however at CardCash we firmly believe we took the appropriate steps to alert the customers of our day buyer protection period
Hi, My apologies for this inconvenience.We are a secondary gift card market, we buy and sell gift cards.We do not originate cards, we do not cancel them.We have our 45-day policy in place as we are a secondary gift card market.CardCash is a gift card marketplace where millions of sellers can
sell their unwanted pre-owned gift cards at a discountCardCash checks the balance at the time of the listing. Statistically only a very small percentage of our cards have issues where the seller used the gift card or it got canceled after we have checked the balance at the time of the listing. The percentages are kept very low because of all the proprietary fraud technology and KYC measures CardCash has working behind the scenes. Buying from any Marketplace is the classical the Risk vs Reward decisionConsumers shopping on a marketplace can save up to 35% but will at times run into cards that are invalid or have a balance discrepancy. This is not something we can control. However, in order to make our customers feel a bit more comfortable we offer a day buyer protection guaranteeCardCash encourages all of its customers to use the cards within that time period and if they encounter an issue to immediately let us know within the first days of their purchaseIn such situations, if CardCash cannot recoup the funds from the original seller it will take the loss as part of its guaranteeBeyond the day period, CardCash cannot absorb any additional liability and is very clear about this policy all over the website
*** ***As you saw in our Terms of Service section, we reserve the right to refuse a sale:22. Right To Refuse An OrderCardCash reserves the right to refuse any order placedAdditionally, if there was a mistake in the price of an order or coupon applied, CardCash reserves the right to notify the customer to pay the difference or cancel the orderCardCash reserves the right to cancel the order at anytime.In the case of your order, our risk-management platform indicated that your purchase had a high likelihood of resulting in fraudAs we process a high volume of transactions each day, we rely on automated tools to handle our screening processAs a show of goodwill, though, we can have a customer service representative reach out to you directly to do a manual fraud-screening process and hopefully approve your purchase that wayIf this is resolution is acceptable to you, please let us know.Thanks, CardCash Customer Support
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI accept when I get the refund How will the refund come? To my CC that I paid with?
Hi,Like I said the claim came in well past our day guarantee and we were able to offer a partial refund for the issue, but we aren't obligated to do more than that under the terms and conditions the customer agreed to upon purchase.99% of the cards we sell have no issues-for those that do have issues we have the protection of our day guaranteeWhen claims come in more than months after the purchase there is unfortunately not much we can do.***
The order never completed and we have no card numbers in our systemIf this is incorrect then the customer would have an order number-none was provided.The funds should still be on the card as we never received any card
As per customers request on October 6th order ***has been canceledThe gift cards have not beensold or used, but they have to be retrieved and mailed back to youIn a largefacility, this can take several days.Our companypolicy permits us to supply you with the tracking number for the
shipmentexclusively through our corporate emailPlease email us at s***.com and make sure you include yourorder number and date in the email.Thanks foryour understanding,-CardCashCustomer Support
Hi,This is in regards to your sell order.We did not issue a partial refund, we paid you for the gift cards you sent us.We did not recieve the *** gift cards, therefore we did not issue payment
Hi,I apologize for the inconvenience you have been through.However, at the time of your purchase there was no available e-gift card for that merchant, so the card you selected has to have been a physical card.In addition the gift card was shipped out on 5/13, before the complaint was
submitted
Hi,CardCash is a secondary market , where we buy and sell unwanted gift cards from consumers. As in every secondary marketplace products can be defectedThis is especially true in a Gift Card Secondary Market where there exists the risk of the seller using the gift cardafter they sold it
to us or where cards sold to CardCash were originally acquired fraudulently and later gets canceled by the issuing merchantCardCash has invested heavily in technological solutions to weed out fraudulent cards. Additionally, our systems perform identity verification checks on sellers to prevent anonymous fraudsters from utilizing our platform. The percentage of fraudulent sellers and cards that make it through our system are minimal, but they do exist.Customers who shop from secondary markets need to make a risk verse reward analysis, consumers can save up 35% on the cost of their gift cards but incur a risk of a small amount of cards potentially going bad In an effort to reduce our customers risk , CardCash extends a 45 buyer protection period and encourages consumers to use their gift cards within this period of time and to initiate a claim prior to the expiration of the 45 day period in the event their is an issue with the card balanceThis buyer protection guarantee period is clearly is stated prominently in several places on our website in addition to the terms and conditions of the site, which customers accept prior to making a purchase. For more information about our 45 day guarantee please see here https://www.cardcash.com/guarantee/ . We apologize for the inconvenience this may have caused you, however at CardCash we firmly believe we took the appropriate steps to alert the customers of our 45 day buyer protection period Unfortunately, since your claim was submitted so many days after your purchase, our efforts to get reimbursed from the original seller of the cards has failed, and since it's past the 45 day buyer protection period, CardCash cannot absorb the liability of the loss.Please rest assured that the amount of cards that do go bad are minimal, and we encourage you to continue to take advantage of our steep discounted gift cards and continue to purchase gift cards from our platform but attempt to use them within our protection period
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Hi,We just reverified a number of the gift cards and the balance seems to have changed while these were in our inventoryHas the customer used the cards?Jeremy
Hi,We will be issuing you a refund in the amount you paid for the gift card
Hi, The payment was sent to the seller on 11/27, to the email address on file
Complaint: ***
I am rejecting this response because:
*** has not yet credited anything back to my cardNor have they contacted me about processing a refund as you said they wouldThis is NOT the fault of my credit card companyThey say that they can do nothing to reverse the transaction that you processed incorrectlyI need someone from card cash (not ***) today to contact me to reverse the transaction error and re-process correctly
Regards,
*** ***
Complaint: ***
I am rejecting this response because:
Yes, the website says I have been paid, but it is not reflected in my ***Every time I call to ask about it or email, no one gives me answers they
keep saying that it was issuedI need someone to tell me what is wrong so we can come to a resolution.
Regards,
*** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Know that my issue with Cardcash is the minimal upfront information on the risks and little motivation to monitor your stockFirst, I don't at all agree with your assessment: "Statistically only a very small percentage of our cards have issues where the seller used the gift card or it got canceled" my cards in a row in ~ a week period with $balance does not seem to support that theory! Second, all cards were the same ($*** ***)I asked you to check just those cards after the 1st, 2nd & 3rd cards with $balance which you obviously did not do (likely many of them from the same seller)The 4th time I decided to take matters into my own hands by reporting to the Revdex.com! This shows a lack of commitment to keeping your cards safe.Bottomline, I feel you have a worthy business that allows for exchange of gift cards and I do feel you try to keep fraud down but you are in a high fraud business and should not be lax on leads such as cards of the same type in a short periodIf you can't utilize the information to help keep your business safe, other's will put you OUT of businessI hope you take this as a word of advice, not a threat as a consumer, I prefer the competition exist!
Hi,The claim is long past the day guarantee period however we will make a one time exception and issue you a $website credit. We apologize for the inconvenience this may have caused you In an effort to reduce our customers risk , CardCash extends a buyer protection
period and encourages consumers to use their gift cards within this period of time and to initiate a claim prior to the expiration of the day period in the event their is an issue with the card balanceThis buyer protection guarantee period is clearly is stated prominently in several places on our website:On CardCash.com home pageOn CardCash ***in addition to the terms and conditions of the site, which customers accept prior to making a purchase. For more information about our day guarantee please see here *** We apologize for the inconvenience this may have caused you, however at CardCash we firmly believe we took the appropriate steps to alert the customers of our day buyer protection period We apologize for the inconvenience this may have caused you In an effort to reduce our customers risk , CardCash extends a buyer protection period and encourages consumers to use their gift cards within this period of time and to initiate a claim prior to the expiration of the day period in the event their is an issue with the card balanceThis buyer protection guarantee period is clearly is stated prominently in several places on our website:On CardCash.com home pageOn CardCash https://www.cardcash.com/buy-gift-cards/in addition to the terms and conditions of the site, which customers accept prior to making a purchase. For more information about our day guarantee please see here https://www.cardcash.com/guarantee/ . We apologize for the inconvenience this may have caused you, however at CardCash we firmly believe we took the appropriate steps to alert the customers of our day buyer protection period We apologize for the inconvenience this may have caused you In an effort to reduce our customers risk , CardCash extends a buyer protection period and encourages consumers to use their gift cards within this period of time and to initiate a claim prior to the expiration of the day period in the event their is an issue with the card balanceThis buyer protection guarantee period is clearly is stated prominently in several places on our website:On CardCash.com home pageOn CardCash https://www.cardcash.com/buy-gift-cards/in addition to the terms and conditions of the site, which customers accept prior to making a purchase. For more information about our day guarantee please see here https://www.cardcash.com/guarantee/ . We apologize for the inconvenience this may have caused you, however at CardCash we firmly believe we took the appropriate steps to alert the customers of our day buyer protection period
Hi,My apologies.We have issued you a website credit in the amount you paid for this gift card
Hi, After further investigation into this matter we will be issuing a $check via mail to the address on file
Hi,When we receive a gift card we verify it and make sure the full balance is there.Once we know it has the balance it is uploaded to our site.We have the 45-day window since is a secondary gift card market and we are aware that from when the card is uploaded unfortunately, once in awhile something
can happen.We apologize for the inconvenience this may have caused you.In an effort to reduce our customers risk , CardCash extends a buyer protection period and encourages consumers to use their gift cards within this period of time andto initiate a claim prior to the expiration of the day period in the event their is an issue with the card balanceThis buyer protection guarantee period is clearly isstated prominently in several places on our website:On CardCash.com home pageOn CardCash https://www.cardcash.com/buy-gift-cards/in addition to the terms and conditions of the site, which customers accept prior to making a purchase. For more information about our day guarantee please see here https://www.cardcash.com/guarantee/. We apologize for the inconvenience this may have caused you, however at CardCash we firmly believe we took the appropriate steps to alert the customers of our day buyer protection period
Hi, My apologies for this inconvenience.We are a secondary gift card market, we buy and sell gift cards.We do not originate cards, we do not cancel them.We have our 45-day policy in place as we are a secondary gift card market.CardCash is a gift card marketplace where millions of sellers can
sell their unwanted pre-owned gift cards at a discountCardCash checks the balance at the time of the listing. Statistically only a very small percentage of our cards have issues where the seller used the gift card or it got canceled after we have checked the balance at the time of the listing. The percentages are kept very low because of all the proprietary fraud technology and KYC measures CardCash has working behind the scenes. Buying from any Marketplace is the classical the Risk vs Reward decisionConsumers shopping on a marketplace can save up to 35% but will at times run into cards that are invalid or have a balance discrepancy. This is not something we can control. However, in order to make our customers feel a bit more comfortable we offer a day buyer protection guaranteeCardCash encourages all of its customers to use the cards within that time period and if they encounter an issue to immediately let us know within the first days of their purchaseIn such situations, if CardCash cannot recoup the funds from the original seller it will take the loss as part of its guaranteeBeyond the day period, CardCash cannot absorb any additional liability and is very clear about this policy all over the website
*** ***As you saw in our Terms of Service section, we reserve the right to refuse a sale:22. Right To Refuse An OrderCardCash reserves the right to refuse any order placedAdditionally, if there was a mistake in the price of an order or coupon applied, CardCash reserves the right to notify the customer to pay the difference or cancel the orderCardCash reserves the right to cancel the order at anytime.In the case of your order, our risk-management platform indicated that your purchase had a high likelihood of resulting in fraudAs we process a high volume of transactions each day, we rely on automated tools to handle our screening processAs a show of goodwill, though, we can have a customer service representative reach out to you directly to do a manual fraud-screening process and hopefully approve your purchase that wayIf this is resolution is acceptable to you, please let us know.Thanks, CardCash Customer Support
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI accept when I get the refund How will the refund come? To my CC that I paid with?
Hi,Like I said the claim came in well past our day guarantee and we were able to offer a partial refund for the issue, but we aren't obligated to do more than that under the terms and conditions the customer agreed to upon purchase.99% of the cards we sell have no issues-for those that do have issues we have the protection of our day guaranteeWhen claims come in more than months after the purchase there is unfortunately not much we can do.***