Hi,We apologies for the inconvenience this may have caused you.The two other cards were shipped back today 2/2/17.To receive the tracking number please email ***
Complaint: ***
I am rejecting this response because:
Cardcash has not refunded my money yet, as they said they would in their responseSo this complaint has not been resolved yet. *** ***
Regards,
*** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
The credit is a fair resolution and has restored my faith in your company
Regards,
*** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the...
response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I never should have had to waste my time filing a complaint to get the company to do the right thing. They lost a customer and would not recommend the company to anyone because of their extremely poor customer service.
Regards,
Jay [redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better...
Business Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because:I bought a gift card that would be delivered in 24 hours. I did not have it after 5 days and the sale is no longer in...
effect. I have requested a refund after they failed to deliver after 24 hours and they still have not refunded my money.
Regards,[redacted]
Hi, We apologize for the inconvenience, but understand that this is a secondary market which is why we encourage our customers to use their cards in the time period guaranteed. As indicated, we had hoped to be able to send you the physical cards, however in some instances we unfortunately did...
not have the cards. At this point I can advise you to bring up your concern with [redacted]. We have heard from a number of our customers that they have successfully been able to have their cards transferred into physical cards.
Complaint: [redacted]
What I meant by that statement, is the woman who purchased and then sold the gift cards to Card Cash...
returned those gift cards after they were sold to Card Cash. I traced the history of those gift cards with [redacted] and they were purchased in the middle of December (4 x $100) gift cards and then she returned all of them in the middle of January. [redacted] said because of this it makes the gift cards invalid and zeroed them out. The recipient of my gifts was humiliated at the store and accused of stealing the gift cards.
Regards,
[redacted]
provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I never received notification that the vendor had responded to my complaint and I haven't been able to figure out how to respond back on your web site. The vendor offered a credit which I am willing to take but I don't know how to indicate that.
Hi,CardCash is a gift card marketplace where millions of sellers can sell their unwanted pre-owned gift cards at a discount. CardCash checks the balance at the time of the listing. Statistically only a very small percentage of our cards have issues where the seller used the gift card or it got...
canceled after we have checked the balance at the time of the listing. The percentages are kept very low because of all the proprietary fraud technology and KYC measures CardCash has working behind the scenes. Buying from any Marketplace is the classical the Risk vs Reward decision. Consumers shopping on a marketplace can save up to 35% but will at times run into cards that are invalid or have a balance discrepancy. This is not something we can control. However, in order to make our customers feel a bit more comfortable we offer a 45 day buyer protection guarantee. CardCash encourages all of its customers to use the cards within that time period and if they encounter an issue to immediately let us know within the first 45 days of their purchase. In such situations, if CardCash cannot recoup the funds from the original seller it will take the loss as part of its guarantee. Beyond the 45 day period, CardCash cannot absorb any additional liability and is very clear about this policy all over the website.On CardCash [redacted]in addition to the terms and conditions of the site, which customers accept prior to making a purchase. For more information about our 45 day guarantee please see here [redacted] We apologize for the inconvenience this may have caused you, however at CardCash we firmly believe we took the appropriate steps to alert the customers of our 45 day buyer protection period.
Hi, As you have indicated yourself, with your conversation with [redacted] that there is no requirement to use card for full purchase amount."Upon contacting [redacted]'s customer support, they informed me since the gift card was not purchased from them they could provide no assistance, other than that the...
maximum number of gift cards that can be applied to a single order is 8, to which I was only trying to apply 5. Furthermore, they indicated there should be no issue applying a gift card that was in excess of the desired purchase, & that after the purchase the gift card should reflect the remaining balance after the transaction."Therefore we see no need to advertise any restriction as you heard for yourself from [redacted], there is no restriction.As well as there is a full balance on the card that is able to be used towards an [redacted] purchase.
[redacted]
I am rejecting this response because: I paid $39.00 for a card which had no money on it. It is the company's responsibility to...
ensure funds are on the cards they sell, regardless of the time that passed. Plus, I do not want a credit for the store because I will not purchase anything from them again.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12477958, and find that this resolution is satisfactory to me.
Regards,
[redacted]
Hi,We apologies for the inconvenience this may have caused you.A website credit has been issued
We have been in contact with the customer and we resolved this together
Hi,I apologies for the inconvenience this may have caused you.A refund is being issued today 6/
Hi,We apologies for the inconvenience this may have caused you.The two other cards were shipped back today 2/2/17.To receive the tracking number please email ***
Complaint: ***
I am rejecting this response because:
Cardcash has not refunded my money yet, as they said they would in their responseSo this complaint has not been resolved yet. *** ***
Regards,
*** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
The credit is a fair resolution and has restored my faith in your company
Regards,
*** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the...
response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I never should have had to waste my time filing a complaint to get the company to do the right thing. They lost a customer and would not recommend the company to anyone because of their extremely poor customer service.
Regards,
Jay [redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better...
Business Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
The refund has been posted as of two months ago so there is no need to arbitrate. All the Best, Jeremy
Complaint: [redacted]
I am rejecting this response because:I bought a gift card that would be delivered in 24 hours. I did not have it after 5 days and the sale is no longer in...
effect. I have requested a refund after they failed to deliver after 24 hours and they still have not refunded my money.
Regards,[redacted]
Hi,We apologize for the inconvenience this may have caused you.We will issue you a refund.
Hi, We will be processing this customers order. A check in the amount of $34.50 will be mailed out to the address on file.
Hi, We apologize for the inconvenience, but understand that this is a secondary market which is why we encourage our customers to use their cards in the time period guaranteed. As indicated, we had hoped to be able to send you the physical cards, however in some instances we unfortunately did...
not have the cards. At this point I can advise you to bring up your concern with [redacted]. We have heard from a number of our customers that they have successfully been able to have their cards transferred into physical cards.
Complaint: [redacted]
What I meant by that statement, is the woman who purchased and then sold the gift cards to Card Cash...
returned those gift cards after they were sold to Card Cash. I traced the history of those gift cards with [redacted] and they were purchased in the middle of December (4 x $100) gift cards and then she returned all of them in the middle of January. [redacted] said because of this it makes the gift cards invalid and zeroed them out. The recipient of my gifts was humiliated at the store and accused of stealing the gift cards.
Regards,
[redacted]
[A default letter is...
provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I never received notification that the vendor had responded to my complaint and I haven't been able to figure out how to respond back on your web site. The vendor offered a credit which I am willing to take but I don't know how to indicate that.
Hi,CardCash is a gift card marketplace where millions of sellers can sell their unwanted pre-owned gift cards at a discount. CardCash checks the balance at the time of the listing. Statistically only a very small percentage of our cards have issues where the seller used the gift card or it got...
canceled after we have checked the balance at the time of the listing. The percentages are kept very low because of all the proprietary fraud technology and KYC measures CardCash has working behind the scenes. Buying from any Marketplace is the classical the Risk vs Reward decision. Consumers shopping on a marketplace can save up to 35% but will at times run into cards that are invalid or have a balance discrepancy. This is not something we can control. However, in order to make our customers feel a bit more comfortable we offer a 45 day buyer protection guarantee. CardCash encourages all of its customers to use the cards within that time period and if they encounter an issue to immediately let us know within the first 45 days of their purchase. In such situations, if CardCash cannot recoup the funds from the original seller it will take the loss as part of its guarantee. Beyond the 45 day period, CardCash cannot absorb any additional liability and is very clear about this policy all over the website.On CardCash [redacted]in addition to the terms and conditions of the site, which customers accept prior to making a purchase. For more information about our 45 day guarantee please see here [redacted] We apologize for the inconvenience this may have caused you, however at CardCash we firmly believe we took the appropriate steps to alert the customers of our 45 day buyer protection period.
Hi, As you have indicated yourself, with your conversation with [redacted] that there is no requirement to use card for full purchase amount."Upon contacting [redacted]'s customer support, they informed me since the gift card was not purchased from them they could provide no assistance, other than that the...
maximum number of gift cards that can be applied to a single order is 8, to which I was only trying to apply 5. Furthermore, they indicated there should be no issue applying a gift card that was in excess of the desired purchase, & that after the purchase the gift card should reflect the remaining balance after the transaction."Therefore we see no need to advertise any restriction as you heard for yourself from [redacted], there is no restriction.As well as there is a full balance on the card that is able to be used towards an [redacted] purchase.
Hi,A website credit has been emailed over to you in the full amount.
[redacted]
I am rejecting this response because: I paid $39.00 for a card which had no money on it. It is the company's responsibility to...
ensure funds are on the cards they sell, regardless of the time that passed. Plus, I do not want a credit for the store because I will not purchase anything from them again.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12477958, and find that this resolution is satisfactory to me.
Regards,
[redacted]