Just to confirm, the customer bought these cards at 20% off and used a coupon for both of them. The paid price was $16 per card, $32 for the two minus the coupon code. As the coupon was on...
the whole order, if you adjust for the amount off of these cards it would come out to about an additional $1 off each card, in which case a $30 refund would be appropriate.The claim came in well past our 45-day guarantee but we would be willing to make an exception for this customer and offer a website credit for $30.
Hi,Despite the fact that this falls outside our 45-day guarantee window we can make an exception for this customer. Just to clarify-gift cards don't expire. We deal in the secondary gift market and buy gift cards from consumers across the country. We have excellent fraud rates, however, some bad...
cards can slip through the system and that seems to be what happened here.We will issue a website credit for the purchase amount. In the future please make sure to use all cards within 45 days of purchase.
[A default letter is provided here which indicates your...
acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Hi,Thank you for letting me know about this. It looks like it was delivered to the customer's billing address instead of their shipping address. Can we ask if the customer has access to the mail at that billing address? What's your connection to that address? We would like to resolve this but we...
would also like to receive our package back.Jeremy
Hi,Your order was shipped out four months ago on 3/15.The tracking shows it was delivered to the address on file.My apologies, at this time there is nothing more we can do, the cards were shipped out and delivered to the address on file.
Complaint: [redacted]
I am rejecting this response because:
This has nothing to do with your guarantee policy. I paid $384 for $400 giftcard, not for a invalid code that doesnt have funds in it. I took time for [redacted] to cancel out the order and for their giftcard team to get back to me about the phony giftcard numbers. Thats why it was report after 45 days.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because:
I have not received any refund or credit for a purchased gift card which this company sold to me and accepted my money. They should stand behind the products they sell and at least offer some kind of compensation to customers who earnestly purchased a gift card and now there is no value on the gift card purchased.
Regards,
[redacted]
Hi,All cards
we receive go through a rigorous verification process. The cards in your order
were identified by our system as potentially problematic. They have not been
sold or used, but they have to be retrieved and mailed back to you. In a large
facility, this can take several days.Our...
company
policy permits us to supply you with the tracking number for the shipment
exclusively through our corporate email. Please email us at [email protected] and make sure you include your
order number and date in the email.Thanks for
your understanding,-CardCash
Customer Support
Complaint: [redacted]
I am rejecting this response because: It is a complete fraud. The emails were never sent, if they were sent, they would have responded to my emails sent to the customer service...
department if it were that simple. These emails were never sent to my address and did not go to my spam folders either.
Regards,
[redacted]
Hi, Please be advised that we have received this claim beyond our 45 day buyer protection period. CardCash is a gift card marketplace where millions of sellers can sell their unwanted pre-owned gift cards at a discount. CardCash checks the balance at the time of the...
listing. Statistically only a very small percentage of our cards have issues where the seller used the gift card or it got canceled after we have checked the balance at the time of the listing. The percentages are kept very low because of all the proprietary fraud technology and KYC measures CardCash has working behind the scenes. Buying from any Marketplace involves the classical Risk vs Reward decision. Consumers shopping on a marketplace can save up to 35% but will at times receive cards that are invalid or have a balance discrepancy. This is not something we can control. However, in order to make our customers feel a bit more comfortable we offer a 45 day buyer protection guarantee. CardCash encourages all of its customers to use the cards within that time period and if they encounter an issue to immediately let us know. We also require that all claims to be submitted to us within that 45 day period as that increases the probability of reaching the original seller and receiving a refund from him or her. In such situations, if CardCash cannot recoup the funds from the original seller it will take the loss as part of its guarantee and issue a refund to the customer. For claims submitted beyond the 45 day period, CardCash will still attempt to request a refund from the original seller but if unsuccessful , CardCash cannot absorb any additional liability and is very clear about this policy all over the website. In your situation, we were unfortunately unsuccessful in recouping funds from the original seller and cannot offer any refunds for this order since it is beyond the 45 day period. The 45 day buyer protection guarantee is clearly posted on the sidebar of our website. See for example [redacted] in addition it is clearly stipulated in the terms and conditions of the site, which customers accept prior to using our site and making a purchase. For more information about our 45 day guarantee please see here [redacted] * We apologize for the inconvenience this may have caused you, however at CardCash we firmly believe we took the appropriate steps to alert the customers of our 45 day buyer protection period.
Complaint: [redacted]
I am rejecting this response because: This response is for another customer and has nothing to due with my transaction of 1000 in [redacted] gift cards that took place on 7/14/2017. Apparently this company has found itself in this situation several times that they responded about the wrong person.
Regards,
[redacted]
Hi, Payment has been issued on 1/07/16 to the account and routing number you put in at the time of the purchase. Feel free to contact us at [redacted] to verify the account information.
Hi, Please be advised that we have received this claim beyond our 45 day buyer protection period. CardCash is a gift card [redacted]etplace where millions of sellers can sell their unwanted pre-owned gift cards at a discount. CardCash checks the balance at the time of the listing. ...
Statistically only a very small percentage of our cards have issues where the seller used the gift card or it got canceled after we have checked the balance at the time of the listing. The percentages are kept very low because of all the proprietary fraud technology and KYC measures CardCash has working behind the scenes. Buying from any [redacted]etplace involves the classical Risk vs Reward decision. Consumers shopping on a [redacted]etplace can save up to 35% but will at times receive cards that are invalid or have a balance discrepancy. This is not something we can control. However, in order to make our customers feel a bit more comfortable we offer a 45 day buyer protection guarantee. CardCash encourages all of its customers to use the cards within that time period and if they encounter an issue to immediately let us know. We also require that all claims to be submitted to us within that 45 day period as that increases the probability of reaching the original seller and receiving a refund from him or her. In such situations, if CardCash cannot recoup the funds from the original seller it will take the loss as part of its guarantee and issue a refund to the customer. For claims submitted beyond the 45 day period, CardCash will still attempt to request a refund from the original seller but if unsuccessful , CardCash cannot absorb any additional liability and is very clear about this policy all over the website.In your situation, we were unfortunately unsuccessful in recouping funds from the original seller and cannot offer any refunds for this order since it is beyond the 45 day period. This 45 day buyer protection guarantee is clearly posted on the sidebar of our website. See for example [redacted]in addition it is clearly stipulated in the terms and conditions of the site, which customers accept prior to using our site and making a purchase. For more information about our 45 day guarantee please see here [redacted]/. We apologize for the inconvenience this may have caused you, however at CardCash we firmly believe we took the appropriate steps to alert the customers of our 45 day buyer protection period.
Just to confirm, the customer bought these cards at 20% off and used a coupon for both of them. The paid price was $16 per card, $32 for the two minus the coupon code. As the coupon was on...
the whole order, if you adjust for the amount off of these cards it would come out to about an additional $1 off each card, in which case a $30 refund would be appropriate.The claim came in well past our 45-day guarantee but we would be willing to make an exception for this customer and offer a website credit for $30.
Hi,Despite the fact that this falls outside our 45-day guarantee window we can make an exception for this customer. Just to clarify-gift cards don't expire. We deal in the secondary gift market and buy gift cards from consumers across the country. We have excellent fraud rates, however, some bad...
cards can slip through the system and that seems to be what happened here.We will issue a website credit for the purchase amount. In the future please make sure to use all cards within 45 days of purchase.
Hi,Your Amazon payment has been emailed to you on 4/6 to the email address on file.
[A default letter is provided here which indicates your...
acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Hi,We are very clear about our 45-day window.We cannot issue a refund as this claim came in long after the 45-day guarantee period.
Hi,Thank you for letting me know about this. It looks like it was delivered to the customer's billing address instead of their shipping address. Can we ask if the customer has access to the mail at that billing address? What's your connection to that address? We would like to resolve this but we...
would also like to receive our package back.Jeremy
Hi, A refund has been issued in the full amount back to the credit card that was used at the time of the purchase. -CardCash Customer Support.
Hi, Customer sent in claim passed the 45 day guarantee period. It clearly states on our site about our 45 day guarantee period.
Hi,Your order was shipped out four months ago on 3/15.The tracking shows it was delivered to the address on file.My apologies, at this time there is nothing more we can do, the cards were shipped out and delivered to the address on file.
Complaint: [redacted]
I am rejecting this response because:
This has nothing to do with your guarantee policy. I paid $384 for $400 giftcard, not for a invalid code that doesnt have funds in it. I took time for [redacted] to cancel out the order and for their giftcard team to get back to me about the phony giftcard numbers. Thats why it was report after 45 days.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because:
I have not received any refund or credit for a purchased gift card which this company sold to me and accepted my money. They should stand behind the products they sell and at least offer some kind of compensation to customers who earnestly purchased a gift card and now there is no value on the gift card purchased.
Regards,
[redacted]
Hi,All cards
we receive go through a rigorous verification process. The cards in your order
were identified by our system as potentially problematic. They have not been
sold or used, but they have to be retrieved and mailed back to you. In a large
facility, this can take several days.Our...
company
policy permits us to supply you with the tracking number for the shipment
exclusively through our corporate email. Please email us at [email protected] and make sure you include your
order number and date in the email.Thanks for
your understanding,-CardCash
Customer Support
Complaint: [redacted]
I am rejecting this response because: It is a complete fraud. The emails were never sent, if they were sent, they would have responded to my emails sent to the customer service...
department if it were that simple. These emails were never sent to my address and did not go to my spam folders either.
Regards,
[redacted]
Hi, A full refund has been issued on 6/22/15 back through the method of payment used at the time of the purchase.
Hi,My apologies for the misunderstanding.The credit will be voided and we will issue a refund back through method used at the time of the sale.
Hi, Please be advised that we have received this claim beyond our 45 day buyer protection period. CardCash is a gift card marketplace where millions of sellers can sell their unwanted pre-owned gift cards at a discount. CardCash checks the balance at the time of the...
listing. Statistically only a very small percentage of our cards have issues where the seller used the gift card or it got canceled after we have checked the balance at the time of the listing. The percentages are kept very low because of all the proprietary fraud technology and KYC measures CardCash has working behind the scenes. Buying from any Marketplace involves the classical Risk vs Reward decision. Consumers shopping on a marketplace can save up to 35% but will at times receive cards that are invalid or have a balance discrepancy. This is not something we can control. However, in order to make our customers feel a bit more comfortable we offer a 45 day buyer protection guarantee. CardCash encourages all of its customers to use the cards within that time period and if they encounter an issue to immediately let us know. We also require that all claims to be submitted to us within that 45 day period as that increases the probability of reaching the original seller and receiving a refund from him or her. In such situations, if CardCash cannot recoup the funds from the original seller it will take the loss as part of its guarantee and issue a refund to the customer. For claims submitted beyond the 45 day period, CardCash will still attempt to request a refund from the original seller but if unsuccessful , CardCash cannot absorb any additional liability and is very clear about this policy all over the website. In your situation, we were unfortunately unsuccessful in recouping funds from the original seller and cannot offer any refunds for this order since it is beyond the 45 day period. The 45 day buyer protection guarantee is clearly posted on the sidebar of our website. See for example [redacted] in addition it is clearly stipulated in the terms and conditions of the site, which customers accept prior to using our site and making a purchase. For more information about our 45 day guarantee please see here [redacted] * We apologize for the inconvenience this may have caused you, however at CardCash we firmly believe we took the appropriate steps to alert the customers of our 45 day buyer protection period.
Complaint: [redacted]
I am rejecting this response because: This response is for another customer and has nothing to due with my transaction of 1000 in [redacted] gift cards that took place on 7/14/2017. Apparently this company has found itself in this situation several times that they responded about the wrong person.
Regards,
[redacted]
Hi,As per out terms and conditions we have the right to decline sell orders.
Hi, Payment has been issued on 1/07/16 to the account and routing number you put in at the time of the purchase. Feel free to contact us at [redacted] to verify the account information.
Hi, Please be advised that we have received this claim beyond our 45 day buyer protection period. CardCash is a gift card [redacted]etplace where millions of sellers can sell their unwanted pre-owned gift cards at a discount. CardCash checks the balance at the time of the listing. ...
Statistically only a very small percentage of our cards have issues where the seller used the gift card or it got canceled after we have checked the balance at the time of the listing. The percentages are kept very low because of all the proprietary fraud technology and KYC measures CardCash has working behind the scenes. Buying from any [redacted]etplace involves the classical Risk vs Reward decision. Consumers shopping on a [redacted]etplace can save up to 35% but will at times receive cards that are invalid or have a balance discrepancy. This is not something we can control. However, in order to make our customers feel a bit more comfortable we offer a 45 day buyer protection guarantee. CardCash encourages all of its customers to use the cards within that time period and if they encounter an issue to immediately let us know. We also require that all claims to be submitted to us within that 45 day period as that increases the probability of reaching the original seller and receiving a refund from him or her. In such situations, if CardCash cannot recoup the funds from the original seller it will take the loss as part of its guarantee and issue a refund to the customer. For claims submitted beyond the 45 day period, CardCash will still attempt to request a refund from the original seller but if unsuccessful , CardCash cannot absorb any additional liability and is very clear about this policy all over the website.In your situation, we were unfortunately unsuccessful in recouping funds from the original seller and cannot offer any refunds for this order since it is beyond the 45 day period. This 45 day buyer protection guarantee is clearly posted on the sidebar of our website. See for example [redacted]in addition it is clearly stipulated in the terms and conditions of the site, which customers accept prior to using our site and making a purchase. For more information about our 45 day guarantee please see here [redacted]/. We apologize for the inconvenience this may have caused you, however at CardCash we firmly believe we took the appropriate steps to alert the customers of our 45 day buyer protection period.