Hi,We apologize for the inconvenience this may have caused you. We will make a one time exception and issue you a $50.00 website credit.Please note;in an effort to reduce our customers risk , CardCash extends a 45 buyer protection period and encourages consumers to use their gift cards...
within this period of time and to initiate a claim prior to the expiration of the 45 day period in the event their is an issue with the card balance. This buyer protection guarantee period is clearly is stated prominently in several places on our website:On CardCash.com home pageOn CardCash https://www.cardcash.com/buy-gift-cards/in addition to the terms and conditions of the site, which customers accept prior to making a purchase. For more information about our 45 day guarantee please see here https://www.cardcash.com/guarantee/. We apologize for the inconvenience this may have caused you, however at CardCash we firmly believe we took the appropriate steps to alert the customers of our 45 day buyerprotection period.
Hi, Once a chargeback is open, the transaction is frozen ans only the credit card company has the authority to refund. Please reach out to your credit card company in regards to the transaction.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made...
by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Hi,Again, my apologies you had an unpleasant experience with your purchase.I have been authorized to make an exception and issue you a refund for the difference.In the future, please notify us of any claims as soon as possible.
[A default letter is provided here which indicates...
your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before...
sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the...
business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Complaint: [redacted]
I am rejecting this response because:No, the original transaction has not been reversed so therefore it will continue charging my card every month until the cash advance balance of the $42 original purchase equals zero. This means that I will end up paying not only for the initial purchase that was charged ($42), but also the monthly installments for the incorrect "cash advance" which will be $42 plus fees. This means I am going to end up paying almost $100 for a $50 giftcard. If [redacted] would reverse the transaction, this is the only way to fix.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because: I called place where the gift card is from and they said the card was use on December 7th 2015. If I...
had the card the whole time and have never used it how does someone else get the information to use the card. The first time I printed out the electronic card was December 17th. Was this card sold to someone else to use since I hadn't use it prior to the 45 day notice. This seems like some kind of scam.
Regards,
[redacted]
Hi,CardCash is a gift card marketplace where millions of sellers can sell their unwanted pre-owned gift cards at a discount. CardCash checks the balance at the time of the listing. Statistically only a very small percentage of our cards have issues where...
the seller used the gift card or it got canceled after we have checked the balance at the time of the listing. The percentages are kept very low because of all the proprietary fraud technology and KYC measures CardCash has working behind the scenes. Buying from any Marketplace is the classical the Risk vs Reward decision. Consumers shopping on a marketplace can save up to 35% but will at times run into cards that are invalid or have a balance discrepancy. This is not something we can control. However, in order to make our customers feel a bit more comfortable we offer a 45 day buyer protection guarantee. CardCash encourages all of its customers to use the cards within that time period and if they encounter an issue to immediately let us know within the first 45 days of their purchase. In such situations, if CardCash cannot recoup the funds from the original seller it will take the loss as part of its guarantee. Beyond the 45 day period, CardCash cannot absorb any additional liability and is very clear about this policy all over the website.
All customers agree to our terms and conditions which hold us liable for 45 days after purchase. We deal in the secondary market where there are some risks. We do our best to educate the customer as to what these risks are by sending our 45-day guarantee with every shipment we send. After 45 days, and in this case well past 90 days, there isn't anything we can do for the customer.
Hi, I am sorry you are not happy with the outcome of this order.Please see as per our terms and conditions, we can refuse an order;22. Right To Refuse An Order. CardCash reserves the right to refuse any order placed. Additionally, if there was a mistake in the price of an order or coupon applied, CardCash reserves the right to notify the customer to pay the difference or cancel the order. CardCash reserves the right to cancel the order at anytime.
Hi,Your claim was issued and received 11/24.It takes 3-5 business days to process for a refund.However I went ahead and issued you a refund today 11/25.
Hi,We apologize for the inconvenience this may have caused you. We will make a one time exception and issue you a $50.00 website credit.Please note;in an effort to reduce our customers risk , CardCash extends a 45 buyer protection period and encourages consumers to use their gift cards...
within this period of time and to initiate a claim prior to the expiration of the 45 day period in the event their is an issue with the card balance. This buyer protection guarantee period is clearly is stated prominently in several places on our website:On CardCash.com home pageOn CardCash https://www.cardcash.com/buy-gift-cards/in addition to the terms and conditions of the site, which customers accept prior to making a purchase. For more information about our 45 day guarantee please see here https://www.cardcash.com/guarantee/. We apologize for the inconvenience this may have caused you, however at CardCash we firmly believe we took the appropriate steps to alert the customers of our 45 day buyerprotection period.
HI,A credit has been sent to you via email on May 10th.
Hi, Once a chargeback is open, the transaction is frozen ans only the credit card company has the authority to refund. Please reach out to your credit card company in regards to the transaction.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made...
by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Hi,Again, my apologies you had an unpleasant experience with your purchase.I have been authorized to make an exception and issue you a refund for the difference.In the future, please notify us of any claims as soon as possible.
[A default letter is provided here which indicates...
your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before...
sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the...
business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Hi,Payment has been issued today 1/15/16 through the method of payment selected at the time of the sale.
Hi, A refund has been issued to the customer on 10/29 back to the credit card that was used at the time of purchase.
Complaint ID #[redacted]Hi, We will be issuing a full refund for this. I apologize for the oversight. [redacted]
Hi,I would be happy to look into this for the customer. Can I please get the order numbers?Jeremy
Hi,All the information was sent to [redacted] who has promised us that they are refunding all such customers who had this issue.Jeremy
Complaint: [redacted]
I am rejecting this response because:No, the original transaction has not been reversed so therefore it will continue charging my card every month until the cash advance balance of the $42 original purchase equals zero. This means that I will end up paying not only for the initial purchase that was charged ($42), but also the monthly installments for the incorrect "cash advance" which will be $42 plus fees. This means I am going to end up paying almost $100 for a $50 giftcard. If [redacted] would reverse the transaction, this is the only way to fix.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because they rescind the offer of $50, it was never send out or credit.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because: I called place where the gift card is from and they said the card was use on December 7th 2015. If I...
had the card the whole time and have never used it how does someone else get the information to use the card. The first time I printed out the electronic card was December 17th. Was this card sold to someone else to use since I hadn't use it prior to the 45 day notice. This seems like some kind of scam.
Regards,
[redacted]
Hi,CardCash is a gift card marketplace where millions of sellers can sell their unwanted pre-owned gift cards at a discount. CardCash checks the balance at the time of the listing. Statistically only a very small percentage of our cards have issues where...
the seller used the gift card or it got canceled after we have checked the balance at the time of the listing. The percentages are kept very low because of all the proprietary fraud technology and KYC measures CardCash has working behind the scenes. Buying from any Marketplace is the classical the Risk vs Reward decision. Consumers shopping on a marketplace can save up to 35% but will at times run into cards that are invalid or have a balance discrepancy. This is not something we can control. However, in order to make our customers feel a bit more comfortable we offer a 45 day buyer protection guarantee. CardCash encourages all of its customers to use the cards within that time period and if they encounter an issue to immediately let us know within the first 45 days of their purchase. In such situations, if CardCash cannot recoup the funds from the original seller it will take the loss as part of its guarantee. Beyond the 45 day period, CardCash cannot absorb any additional liability and is very clear about this policy all over the website.
All customers agree to our terms and conditions which hold us liable for 45 days after purchase. We deal in the secondary market where there are some risks. We do our best to educate the customer as to what these risks are by sending our 45-day guarantee with every shipment we send. After 45 days, and in this case well past 90 days, there isn't anything we can do for the customer.
Hi, I am sorry you are not happy with the outcome of this order.Please see as per our terms and conditions, we can refuse an order;22. Right To Refuse An Order. CardCash reserves the right to refuse any order placed. Additionally, if there was a mistake in the price of an order or coupon applied, CardCash reserves the right to notify the customer to pay the difference or cancel the order. CardCash reserves the right to cancel the order at anytime.
Hi,Your claim was issued and received 11/24.It takes 3-5 business days to process for a refund.However I went ahead and issued you a refund today 11/25.