[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the...
business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me PROVIDED I ACTUALLY RECEIVE THE REFUND.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because: I asked that all [redacted] e-gift cards be pulled from Card Cash sales. As I stated in my case presenting, I contacted [redacted]...
headquarter in [redacted] and they stated they do not accept third party issued e-gift cards at any of their restaurants. They will only accept gift cards issued by [redacted] directly. I called again today and reconfirmed with the [redacted] headquarters that this information is correct. I am asking that Card Cash pull all [redacted] e-gift cards from their site. Physical gift cards are allowed by [redacted] but not third party issued e-gift cards. With regards to a refund, my [redacted] company and/or [redacted] will be contacting Card Cash regarding obtaining that.
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made...
by the business in reference to complaint ID [redacted] I lost $134.79, but the business (Cardcash) only gave me credit of $121. There is $13.79 shortage. Although it is not perfect, I will accept this resolution. Thank you for your help!
Regards,
[redacted]
Hi,A credit card dispute was placed on this. It seems like at this time the dispute may have been resolved but if not, please let me know so I can process a refund.
Complaint: [redacted]
I am rejecting this response because: We paid $4o.55 for a gift card that we don't have access to. You claim you are not able to help, and instruct us to contact [redacted], and [redacted] refuses to help. I need to you provide me with information about this gift card. I want to know exactly where the money on this card went to since we don't have access to it. You should no exactly what will happen to those funds on this gift card, and who will receive them when the card isn't used since you issued it, and sold it to us. After I have that information I can take legal action to get that money, the balance on that gift card, $49.28, which we rightfully paid for, and have every right to use for ourselves, no matter what Card Cash, or [redacted] might have to say about this. If we don't have access to those funds, that is amounts to theft.
Regards,
[redacted]
Hi,I apologies for the inconvenience this may have caused you.This is a secondary gift card market and unfortunately once in awhile the gift cards go bad.That is why we have our 45-day window.We made a one time exception and issued you a website credit that was emailed to you.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Complaint: [redacted]
I am rejecting this response because: I have not seen this come through, I saw a credit for your site but not a refund?
Regards,
[redacted]
Hi, This is a secondary gift card market.Please be advised that we have received this claim beyond our 45 day buyer protection period. [redacted] is a gift card marketplace where millions of sellers can sell their unwanted pre-owned gift cards at a discount. [redacted] checks the balance at the time of the listing. Statistically only a very small percentage of our cards have issues where the seller used the gift card or it got canceled after we have checked the balance at the time of the listing. The percentages are kept very low because of all the proprietary fraud technology and KYC measures [redacted] has working behind the scenes. Buying from any Marketplace involves the classical Risk vs Reward decision. Consumers shopping on a marketplace can save up to 35% but will at times receive cards that are invalid or have a balance discrepancy. This is not something we can control. However, in order to make our customers feel a bit more comfortable we offer a 45 day buyer protection guarantee. [redacted] encourages all of its customers to use the cards within that time period and if they encounter an issue to immediately let us know. We also require that all claims to be submitted to us within that 45 day period as that increases the probability of reaching the original seller and receiving a refund from him or her. In such situations, if [redacted] cannot recoup the funds from the original seller it will take the loss as part of its guarantee and issue a refund to the customer. For claims submitted beyond the 45 day period, [redacted] will still attempt to request a refund from the original seller but if unsuccessful , [redacted] cannot absorb any additional liability and is very clear about this policy all over the website.In your situation, we were unfortunately unsuccessful in recouping funds from the original seller and cannot offer any refunds for this order since it is beyond the 45 day period.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference...
to complaint ID [redacted], and find that this resolution is satisfactory to me.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response...
made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Hi,I apologize for the inconvenience you have been through.There is no tracking number but you received a signature?Is there a way you can send us a copy of that information to [redacted] so we can look into this matter further?
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before...
sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
How do apply the credit the company is offering?
[redacted]
[redacted]
Hi,Despite the fact that this is past our 45-day guarantee we can make a one-time exception and issue a website credit for the purchase price. In the future we ask that all gift card be used within this window.
I am rejecting this response because: I have no record of ever receiving a refund or replacement card as they promised me.
Thank you for getting these to us. We will be researching and processing a refund for the cards that have issues.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the...
business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me PROVIDED I ACTUALLY RECEIVE THE REFUND.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because: I asked that all [redacted] e-gift cards be pulled from Card Cash sales. As I stated in my case presenting, I contacted [redacted]...
headquarter in [redacted] and they stated they do not accept third party issued e-gift cards at any of their restaurants. They will only accept gift cards issued by [redacted] directly. I called again today and reconfirmed with the [redacted] headquarters that this information is correct. I am asking that Card Cash pull all [redacted] e-gift cards from their site. Physical gift cards are allowed by [redacted] but not third party issued e-gift cards. With regards to a refund, my [redacted] company and/or [redacted] will be contacting Card Cash regarding obtaining that.
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made...
by the business in reference to complaint ID [redacted] I lost $134.79, but the business (Cardcash) only gave me credit of $121. There is $13.79 shortage. Although it is not perfect, I will accept this resolution. Thank you for your help!
Regards,
[redacted]
Hi,A credit card dispute was placed on this. It seems like at this time the dispute may have been resolved but if not, please let me know so I can process a refund.
Complaint: [redacted]
I am rejecting this response because: We paid $4o.55 for a gift card that we don't have access to. You claim you are not able to help, and instruct us to contact [redacted], and [redacted] refuses to help. I need to you provide me with information about this gift card. I want to know exactly where the money on this card went to since we don't have access to it. You should no exactly what will happen to those funds on this gift card, and who will receive them when the card isn't used since you issued it, and sold it to us. After I have that information I can take legal action to get that money, the balance on that gift card, $49.28, which we rightfully paid for, and have every right to use for ourselves, no matter what Card Cash, or [redacted] might have to say about this. If we don't have access to those funds, that is amounts to theft.
Regards,
[redacted]
Hi,I apologies for the inconvenience this may have caused you.This is a secondary gift card market and unfortunately once in awhile the gift cards go bad.That is why we have our 45-day window.We made a one time exception and issued you a website credit that was emailed to you.
Hi, On 11/4/15 the customer has been refunded back to the credit card used at the time of the purchase.
Hi, We adjusted your payment and will issue therefund.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Hi,I apologize that this refund slipped through the cracks. I will have it taken care of right away.
Complaint: [redacted]
I am rejecting this response because: I have not seen this come through, I saw a credit for your site but not a refund?
Regards,
[redacted]
Hi, This is a secondary gift card market.Please be advised that we have received this claim beyond our 45 day buyer protection period. [redacted] is a gift card marketplace where millions of sellers can sell their unwanted pre-owned gift cards at a discount. [redacted] checks the balance at the time of the listing. Statistically only a very small percentage of our cards have issues where the seller used the gift card or it got canceled after we have checked the balance at the time of the listing. The percentages are kept very low because of all the proprietary fraud technology and KYC measures [redacted] has working behind the scenes. Buying from any Marketplace involves the classical Risk vs Reward decision. Consumers shopping on a marketplace can save up to 35% but will at times receive cards that are invalid or have a balance discrepancy. This is not something we can control. However, in order to make our customers feel a bit more comfortable we offer a 45 day buyer protection guarantee. [redacted] encourages all of its customers to use the cards within that time period and if they encounter an issue to immediately let us know. We also require that all claims to be submitted to us within that 45 day period as that increases the probability of reaching the original seller and receiving a refund from him or her. In such situations, if [redacted] cannot recoup the funds from the original seller it will take the loss as part of its guarantee and issue a refund to the customer. For claims submitted beyond the 45 day period, [redacted] will still attempt to request a refund from the original seller but if unsuccessful , [redacted] cannot absorb any additional liability and is very clear about this policy all over the website.In your situation, we were unfortunately unsuccessful in recouping funds from the original seller and cannot offer any refunds for this order since it is beyond the 45 day period.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference...
to complaint ID [redacted], and find that this resolution is satisfactory to me.
Hi, Gift cad was emailed to the address on file on 2/4.We resent the gift card via email this morning 2/10.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response...
made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Hi,I apologize for the inconvenience you have been through.There is no tracking number but you received a signature?Is there a way you can send us a copy of that information to [redacted] so we can look into this matter further?
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before...
sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
How do apply the credit the company is offering?
[redacted]
[redacted]
Hi,Despite the fact that this is past our 45-day guarantee we can make a one-time exception and issue a website credit for the purchase price. In the future we ask that all gift card be used within this window.