Hi, My apologies as I reached out to you via phone and did not get through,I should have followed up.I will be contacting you via phone tomorrow 2/10 between 9am-4pm EST. [redacted]
Hi, We can send the method of payment which you selected at the time of the sale.You selected check and this is the third check we sent out to the address on file.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I however went to use 3 other gift cards at cracker barrel yesterday and they no longer will accept gift cards from card cash due to fraud. They said that gift cards are being duplicated after the original is used therefore making the original purchased gift card useless. After investigating online. They are multiple complaints about these issues.
[redacted]
Hi, You sold the gift card as an ecode, not via mail.We spoke to the merchant and we were told the gift card was used 4/21 in Las Vegas, few days before you sold us the invalid code.It may be possible the information you but in is a digit or two off.You can email the code to [redacted] and we can double check that for you.If the code and pin we have is correct there is no way we could have used it as the merchant told us it was used 4/21 in Vegas.I am not sure how you received this card or if anyone else on your end had access to it, you may want to look into that as well.
Hi,Please be advised that we have received this claim beyond our 45 day buyer protection period. CardCash is a gift card marketplace where millions of sellers can sell their unwanted pre-owned gift cards at a discount. CardCash checks the balance at the time of the listing. Statistically...
only a very small percentage of our cards have issues where the seller used the gift card or it got canceled after we have checked the balance at the time of the listing. The percentages are kept very low because of all the proprietary fraud technology and KYC measures CardCash has working behind the scenes. Buying from any Marketplace involves the classical Risk vs Reward decision. Consumers shopping on a marketplace can save up to 35% but will at times receive cards that are invalid or have a balance discrepancy. This is not something we can control. However, in order to make our customers feel a bit more comfortable we offer a 45 day buyer protection guarantee. CardCash encourages all of its customers to use the cards within that time period and if they encounter an issue to immediately let us know. We also require that all claims to be submitted to us within that 45 day period as that increases the probability of reaching the original seller and receiving a refund from him or her. In such situations, if CardCash cannot recoup the funds from the original seller it will take the loss as part of its guarantee and issue a refund to the customer. For claims submitted beyond the 45 day period, CardCash will still attempt to request a refund from the original seller but if unsuccessful , CardCash cannot absorb any additional liability and is very clear about this policy all over the website.In your situation, we were unfortunately unsuccessful in recouping funds from the original seller and cannot offer any refunds for this order since it is beyond the 45 day period. This 45 day buyer protection guarantee is clearly posted on the sidebar of our website. See for example https://www.cardcash.com/buy-gift-cards/in addition it is clearly stipulated in the terms and conditions of the site, which customers accept prior to using our site and making a purchase. For more information about our 45 day guarantee please see here https://www.cardcash.com/guarantee/. We apologize for the inconvenience this may have caused you, however at CardCash we firmly believe we took the appropriate steps to alert the customers of our 45 day buyer protection period.
I am rejecting this response because:
Let me understand this correctly, I"m liable for actions once you guys receive the cards for an indefinite period of time? Please email me a copy of your agreement. Why is it that when I checked the balance of the card at hand it contained the original value. Why did you guys randomly deduct it without notice or a due process? Is this also in the agreement that I agreed to?
Hi, We clearly state on our site as well as we send a document with the purchase that reminds our customers about our 45 day guarantee period. We will issue the customer a $15.00 website credit.
Complaint: [redacted]I am rejecting this response because:I was sent an E-Gift card from [redacted] from card cash that never worked so I'm...
not sure if that's the same [redacted] info they have in their system but I need that resolved also. I was sent some card info to see if I could get my money back for some of the cards. I was able to use the [redacted] and one of the [redacted]. However, I don't know which [redacted] was used because I never received the cards back and it doesn't show me the whole card number on card cash website, so I can't verify which card it was that was used. So I need to get the money back for all of the cards I sent minus the [redacted] and one of the [redacted]. I was told I would have the physical cards sent back to me in December so if you have them I want those back instead of cash, unless I am getting cash in the full amount of the cards I sent in, since I am not willing to do business with Card Cash. Regards,[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]. Although I am not entirely happy as I am still out at least $30, I will accept the resolution just so this will finally be over and done with.
[redacted]
[redacted]
I am rejecting this response because:
The gift card no longer works, regardless of what you are stating. When I call, the balance is zero. I am not going to fight a company over 17$, but I am hoping people are aware before they trade with this company.
Hi, We apologies for any inconvenience we may have caused.We will make a one time exception and issue you a website credit for the amount you lost out on.
Complaint: [redacted]
I am rejecting this response because: the refund that was given was not of the full value. I will not accept a partial payment of $487 when I sent $2000 worth of merchandise to this business.
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending...
it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish,...
you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. It is unfortunate that CardCash would do nothing to correct their wrongdoing until I filed a Revdex.com complaint, because I gave them many opportunities to do so. I was a loyal customer for quite a while, but after this incident I will certainly no longer do business with CardCash.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint...
ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Hi, My apologies as I reached out to you via phone and did not get through,I should have followed up.I will be contacting you via phone tomorrow 2/10 between 9am-4pm EST. [redacted]
Hi, We can send the method of payment which you selected at the time of the sale.You selected check and this is the third check we sent out to the address on file.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I however went to use 3 other gift cards at cracker barrel yesterday and they no longer will accept gift cards from card cash due to fraud. They said that gift cards are being duplicated after the original is used therefore making the original purchased gift card useless. After investigating online. They are multiple complaints about these issues.
[redacted]
Hi, You sold the gift card as an ecode, not via mail.We spoke to the merchant and we were told the gift card was used 4/21 in Las Vegas, few days before you sold us the invalid code.It may be possible the information you but in is a digit or two off.You can email the code to [redacted] and we can double check that for you.If the code and pin we have is correct there is no way we could have used it as the merchant told us it was used 4/21 in Vegas.I am not sure how you received this card or if anyone else on your end had access to it, you may want to look into that as well.
I apologize for the issue. We sent a website credit for the full purchase value to the customer.
Hi,Please be advised that we have received this claim beyond our 45 day buyer protection period. CardCash is a gift card marketplace where millions of sellers can sell their unwanted pre-owned gift cards at a discount. CardCash checks the balance at the time of the listing. Statistically...
only a very small percentage of our cards have issues where the seller used the gift card or it got canceled after we have checked the balance at the time of the listing. The percentages are kept very low because of all the proprietary fraud technology and KYC measures CardCash has working behind the scenes. Buying from any Marketplace involves the classical Risk vs Reward decision. Consumers shopping on a marketplace can save up to 35% but will at times receive cards that are invalid or have a balance discrepancy. This is not something we can control. However, in order to make our customers feel a bit more comfortable we offer a 45 day buyer protection guarantee. CardCash encourages all of its customers to use the cards within that time period and if they encounter an issue to immediately let us know. We also require that all claims to be submitted to us within that 45 day period as that increases the probability of reaching the original seller and receiving a refund from him or her. In such situations, if CardCash cannot recoup the funds from the original seller it will take the loss as part of its guarantee and issue a refund to the customer. For claims submitted beyond the 45 day period, CardCash will still attempt to request a refund from the original seller but if unsuccessful , CardCash cannot absorb any additional liability and is very clear about this policy all over the website.In your situation, we were unfortunately unsuccessful in recouping funds from the original seller and cannot offer any refunds for this order since it is beyond the 45 day period. This 45 day buyer protection guarantee is clearly posted on the sidebar of our website. See for example https://www.cardcash.com/buy-gift-cards/in addition it is clearly stipulated in the terms and conditions of the site, which customers accept prior to using our site and making a purchase. For more information about our 45 day guarantee please see here https://www.cardcash.com/guarantee/. We apologize for the inconvenience this may have caused you, however at CardCash we firmly believe we took the appropriate steps to alert the customers of our 45 day buyer protection period.
I am rejecting this response because:
Let me understand this correctly, I"m liable for actions once you guys receive the cards for an indefinite period of time? Please email me a copy of your agreement. Why is it that when I checked the balance of the card at hand it contained the original value. Why did you guys randomly deduct it without notice or a due process? Is this also in the agreement that I agreed to?
Hi, We clearly state on our site as well as we send a document with the purchase that reminds our customers about our 45 day guarantee period. We will issue the customer a $15.00 website credit.
Complaint: [redacted]I am rejecting this response because:I was sent an E-Gift card from [redacted] from card cash that never worked so I'm...
not sure if that's the same [redacted] info they have in their system but I need that resolved also. I was sent some card info to see if I could get my money back for some of the cards. I was able to use the [redacted] and one of the [redacted]. However, I don't know which [redacted] was used because I never received the cards back and it doesn't show me the whole card number on card cash website, so I can't verify which card it was that was used. So I need to get the money back for all of the cards I sent minus the [redacted] and one of the [redacted]. I was told I would have the physical cards sent back to me in December so if you have them I want those back instead of cash, unless I am getting cash in the full amount of the cards I sent in, since I am not willing to do business with Card Cash. Regards,[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]. Although I am not entirely happy as I am still out at least $30, I will accept the resolution just so this will finally be over and done with.
[redacted]
[redacted]
I am rejecting this response because:
The gift card no longer works, regardless of what you are stating. When I call, the balance is zero. I am not going to fight a company over 17$, but I am hoping people are aware before they trade with this company.
Hi, We apologies for any inconvenience we may have caused.We will make a one time exception and issue you a website credit for the amount you lost out on.
Complaint: [redacted]
I am rejecting this response because: the refund that was given was not of the full value. I will not accept a partial payment of $487 when I sent $2000 worth of merchandise to this business.
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending...
it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Hi,I apologize for the inconvenience this may have caused you.I filed a claim.Please give the refund 2-3 business days to process.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish,...
you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. It is unfortunate that CardCash would do nothing to correct their wrongdoing until I filed a Revdex.com complaint, because I gave them many opportunities to do so. I was a loyal customer for quite a while, but after this incident I will certainly no longer do business with CardCash.
Hi,Both have been refunded today 6/2.
We sent a refund check to the customer. We couldn't make the refund to the credit card used as it has been closed.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint...
ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
We do apologize for the issue which we resolved with the customer yesterday.