Hi,This order was sold via email, we did not receive the physical card. All cards we receive go through a rigorous verification processThe cards in your order were identified by our system as potentially problematic.The order has been declined, we cannot process this order for
payment. You have full access to the gift card
Hi,As per our terms and conditions we have the right to deduct payment from previous orders that contained issuesThe previous sell order from this customer contained fraudulent gift cards which were then sold illegally by the customer.The customer agreed upon sale of the gift cards that we can
recoup the lose caused to us and there is no statute of limitations on this
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
It took this complaint for them to pay meThank you for your helpI have
reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
Complaint: ***
I am rejecting this response because:
I still have the e-gift cards on hand and I have not used the e-gift cards, yet the balance keeps decreasing Since *** is only accepting these cards in the physical form, that indicates to me that the original card is out there in someone else's possession Which means that the e-gift card was not based on the physical card Cardcash has yet to acknowledge that they don't have the physical cards or explain how that happened I am a businessman and I understand that fraud can take place - and that is one reason to purchase business liability insurance The ministry that I work for spent $1,on these cards I would be willing to accept splitting the difference down the middle I would accept $ I do not know if there was fraud intentionally on Cardcash's part, or if it was unintentional - but the inconsistency of the correspondence with Cardcash is very concerning to me.As I had stated before, up until this issue, I had been very satisfied with Cardcash and had been recommending them to many people
***
*** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I
have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
Tim ***
Hi, Please be advised that we have received this claim beyond our day buyer protection period. *** is a gift card marketplace where millions of sellers can sell their unwanted pre-owned gift cards at a discount*** checks the balance at the time of the listing.
Statistically only a very small percentage of our cards have issues where the seller used the gift card or it got canceled after we have checked the balance at the time of the listing. The percentages are kept very low because of all the proprietary fraud technology and KYC measures *** has working behind the scenes. Buying from any Marketplace involves the classical Risk vs Reward decisionConsumers shopping on a marketplace can save up to 35% but will at times receive cards that are invalid or have a balance discrepancy. This is not something we can control. However, in order to make our customers feel a bit more comfortable we offer a day buyer protection guarantee*** encourages all of its customers to use the cards within that time period and if they encounter an issue to immediately let us know. We also require that all claims to be submitted to us within that day period as that increases the probability of reaching the original seller and receiving a refund from him or herIn such situations, if *** cannot recoup the funds from the original seller it will take the loss as part of its guarantee and issue a refund to the customerFor claims submitted beyond the day period, *** will still attempt to request a refund from the original seller but if unsuccessful , *** cannot absorb any additional liability and is very clear about this policy all over the website.In your situation, we were unfortunately unsuccessful in recouping funds from the original seller and cannot offer any refunds for this order since it is beyond the day period This day buyer protection guarantee is clearly posted on the sidebar of our websiteSee for example https://www.***.com/buy-gift-cards/in addition it is clearly stipulated in the terms and conditions of the site, which customers accept prior to using our site and making a purchase. For more information about our day guarantee please see here https://www.***.com/guarantee/. We apologize for the inconvenience this may have caused you, however at *** we firmly believe we took the appropriate steps to alert the customers of our day buyer protection period
Hi,Again, I apologies for the you have been through. At this point I can advise you to bring up your concern with ***We have heard from a number of our customers that they have successfully been able to have their cards transferred into physical cards
HiThank you very much for reaching out to us. CardCash's primary focus is to please our customers. CardCash is a secondary gift card marketplace enabling consumers to buy, sell, and trade their pre-owned unwanted gift cardsSafeguarding and protecting our customers is our top priorityTherefore, CardCash offers consumers a day buyer protection guaranteeThis way they can feel secure to shop on the marketplace and take advantage of all the great savingsHowever, we can only extend this guarantee for customers who contact us within days of their purchaseA limited guarantee period is very common on every marketplace in every sector***, for example, offers a day buyer protection guarantee. CardCash, is very clear about the guarantee time-frame and posts it prominently in numerous places on the website, includes it on a insert in our mailers, and in the terms and conditions on the site which users accept prior to making a purchase. Nonetheless, as a onetime courtesy we issued you a refund. We hope you will continue shopping on our marketplace and take advantage of all the great savings. Thank you very much for reaching out to us. CardCash's primary focus is to please our customers. CardCash is a secondary gift card marketplace enabling consumers to buy, sell, and trade their pre-owned unwanted gift cardsSafeguarding and protecting our customers is our top priorityTherefore, CardCash offers consumers a day buyer protection guaranteeThis way they can feel secure to shop on the marketplace and take advantage of all the great savingsHowever, we can only extend this guarantee for customers who contact us within days of their purchaseA limited guarantee period is very common on every marketplace in every sectorEbay, for example, offers a day buyer protection guarantee. CardCash, is very clear about the guarantee time-frame and posts it prominently in numerous places on the website, includes it on a insert in our mailers, and in the terms and conditions on the site which users accept prior to making a purchase. Nonetheless, as a onetime courtesy we will refund the consumer. Please advise them of this exception and of our general policy. We hope the consumer will continue shopping on our marketplace and take advantage of all the great savings.Thank you very much for reaching out to us. CardCash's primary focus is to please our customers. CardCash is a secondary gift card marketplace enabling consumers to buy, sell, and trade their pre-owned unwanted gift cardsSafeguarding and protecting our customers is our top priorityTherefore, CardCash offers consumers a day buyer protection guaranteeThis way they can feel secure to shop on the marketplace and take advantage of all the great savingsHowever, we can only extend this guarantee for customers who contact us within days of their purchaseA limited guarantee period is very common on every marketplace in every sectorEbay, for example, offers a day buyer protection guarantee. CardCash, is very clear about the guarantee time-frame and posts it prominently in numerous places on the website, includes it on a insert in our mailers, and in the terms and conditions on the site which users accept prior to making a purchase. Nonetheless, as a onetime courtesy we will refund the consumer. Please advise them of this exception and of our general policy. We hope the consumer will continue shopping on our marketplace and take advantage of all the great savings.Thank you very much for reaching out to us. CardCash's primary focus is to please our customers. CardCash is a secondary gift card marketplace enabling consumers to buy, sell, and trade their pre-owned unwanted gift cardsSafeguarding and protecting our customers is our top priorityTherefore, CardCash offers consumers a day buyer protection guaranteeThis way they can feel secure to shop on the marketplace and take advantage of all the great savingsHowever, we can only extend this guarantee for customers who contact us within days of their purchaseA limited guarantee period is very common on every marketplace in every sectorEbay, for example, offers a day buyer protection guarantee. CardCash, is very clear about the guarantee time-frame and posts it prominently in numerous places on the website, includes it on a insert in our mailers, and in the terms and conditions on the site which users accept prior to making a purchase. Nonetheless, as a onetime courtesy we will refund the consumer. Please advise them of this exception and of our general policy. We hope the consumer will continue shopping on our marketplace and take advantage of all the great savings.Thank you very much for reaching out to us. CardCash's primary focus is to please our customers. CardCash is a secondary gift card marketplace enabling consumers to buy, sell, and trade their pre-owned unwanted gift cardsSafeguarding and protecting our customers is our top priorityTherefore, CardCash offers consumers a day buyer protection guaranteeThis way they can feel secure to shop on the marketplace and take advantage of all the great savingsHowever, we can only extend this guarantee for customers who contact us within days of their purchaseA limited guarantee period is very common on every marketplace in every sectorEbay, for example, offers a day buyer protection guarantee. CardCash, is very clear about the guarantee time-frame and posts it prominently in numerous places on the website, includes it on a insert in our mailers, and in the terms and conditions on the site which users accept prior to making a purchase. Nonetheless, as a onetime courtesy we will refund the consumer. Please advise them of this exception and of our general policy. We hope the consumer will continue shopping on our marketplace and take advantage of all the great savings.Thank you very much for reaching out to us. CardCash's primary focus is to please our customers. CardCash is a secondary gift card marketplace enabling consumers to buy, sell, and trade their pre-owned unwanted gift cardsSafeguarding and protecting our customers is our top priorityTherefore, CardCash offers consumers a day buyer protection guaranteeThis way they can feel secure to shop on the marketplace and take advantage of all the great savingsHowever, we can only extend this guarantee for customers who contact us within days of their purchaseA limited guarantee period is very common on every marketplace in every sectorEbay, for example, offers a day buyer protection guarantee. CardCash, is very clear about the guarantee time-frame and posts it prominently in numerous places on the website, includes it on a insert in our mailers, and in the terms and conditions on the site which users accept prior to making a purchase. Nonetheless, as a onetime courtesy we will refund the consumer. Please advise them of this exception and of our general policy. We hope the consumer will continue shopping on our marketplace and take advantage of all the great savings
Hi, A chargeback has been filed through the credit card on this orderOnce a charge back or dispute is opened by the customer, there is no way for the company to refund the transactionIt all goes through the credit card company. We are currently working with
the credit card to have this resolved
Hi,Thank you very much for reaching out to us. CardCash's primary focus is to please our customers. CardCash is a secondary gift card marketplace enabling consumers to buy, sell, and trade their pre-owned unwanted gift cardsSafeguarding and protecting our customers is our top priority
Therefore, CardCash offers consumers a day buyer protection guaranteeThis way they can feel secure to shop on the marketplace and take advantage of all the great savingsHowever, we can only extend this guarantee for customers who contact us within days of their purchaseA limited guarantee period is very common on every marketplace in every sector*** for example, offers a day buyer protection guarantee. CardCash, is very clear about the guarantee time-frame and posts it prominently in numerous places on the website, includes it on a insert in our mailers, and in the terms and conditions on the site which users accept prior to making a purchase. Nonetheless, as a onetime courtesy we will refund you by issuing a website credit. Please be advised of this exception and of our general policy.We hope you will continue shopping on our marketplace and take advantage of all the great savings
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
I have
reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Hi,I apologies for the inconvenience this may have caused you.I filed a claim on the gift card that does not have any balance.Please give the refund 3-business days to process.In addition please note that CardCash is a secondary gift card market.All cards that come into our system are verified,
unfortunately once in a while the card is zeroed out after it is sold.That is why we have our 45-day window in place
Hi,This order was sold via email, we did not receive the physical card. All cards we receive go through a rigorous verification processThe cards in your order were identified by our system as potentially problematic.The order has been declined, we cannot process this order for
payment. You have full access to the gift card
I apologize for the delayThe refunds were made earlier this month
Hi,As per our terms and conditions we have the right to deduct payment from previous orders that contained issuesThe previous sell order from this customer contained fraudulent gift cards which were then sold illegally by the customer.The customer agreed upon sale of the gift cards that we can
recoup the lose caused to us and there is no statute of limitations on this
Hi, A full refund has been issued back to the method of payment used at the time of the purchase. The refund has been issued 12/
I apologize for the delayA refund check for the purchase amount was mailed on April 16th and should have arrived at this time
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
It took this complaint for them to pay meThank you for your helpI have
reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
Complaint: ***
I am rejecting this response because:
I still have the e-gift cards on hand and I have not used the e-gift cards, yet the balance keeps decreasing Since *** is only accepting these cards in the physical form, that indicates to me that the original card is out there in someone else's possession Which means that the e-gift card was not based on the physical card Cardcash has yet to acknowledge that they don't have the physical cards or explain how that happened I am a businessman and I understand that fraud can take place - and that is one reason to purchase business liability insurance The ministry that I work for spent $1,on these cards I would be willing to accept splitting the difference down the middle I would accept $ I do not know if there was fraud intentionally on Cardcash's part, or if it was unintentional - but the inconsistency of the correspondence with Cardcash is very concerning to me.As I had stated before, up until this issue, I had been very satisfied with Cardcash and had been recommending them to many people
***
*** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I
have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
Tim ***
Hi, Please be advised that we have received this claim beyond our day buyer protection period. *** is a gift card marketplace where millions of sellers can sell their unwanted pre-owned gift cards at a discount*** checks the balance at the time of the listing.
Statistically only a very small percentage of our cards have issues where the seller used the gift card or it got canceled after we have checked the balance at the time of the listing. The percentages are kept very low because of all the proprietary fraud technology and KYC measures *** has working behind the scenes. Buying from any Marketplace involves the classical Risk vs Reward decisionConsumers shopping on a marketplace can save up to 35% but will at times receive cards that are invalid or have a balance discrepancy. This is not something we can control. However, in order to make our customers feel a bit more comfortable we offer a day buyer protection guarantee*** encourages all of its customers to use the cards within that time period and if they encounter an issue to immediately let us know. We also require that all claims to be submitted to us within that day period as that increases the probability of reaching the original seller and receiving a refund from him or herIn such situations, if *** cannot recoup the funds from the original seller it will take the loss as part of its guarantee and issue a refund to the customerFor claims submitted beyond the day period, *** will still attempt to request a refund from the original seller but if unsuccessful , *** cannot absorb any additional liability and is very clear about this policy all over the website.In your situation, we were unfortunately unsuccessful in recouping funds from the original seller and cannot offer any refunds for this order since it is beyond the day period This day buyer protection guarantee is clearly posted on the sidebar of our websiteSee for example https://www.***.com/buy-gift-cards/in addition it is clearly stipulated in the terms and conditions of the site, which customers accept prior to using our site and making a purchase. For more information about our day guarantee please see here https://www.***.com/guarantee/. We apologize for the inconvenience this may have caused you, however at *** we firmly believe we took the appropriate steps to alert the customers of our day buyer protection period
Hi, Customer has been refunded on 11/back to the method of payment used at the time of purchase
Hi, A full refund has been issued back o the Credit Card that was used at the time of the purchase. -CardCash Customer Support
Hi,Again, I apologies for the you have been through. At this point I can advise you to bring up your concern with ***We have heard from a number of our customers that they have successfully been able to have their cards transferred into physical cards
Hi, This gift card was not sold or used. We called *** *** *** customer service to re-verify the balance and it still has the full balance of $
This claim is coming in nearly two years later, well past any time frame one can expect a refund fromIf an email was sent please provide proof
Hi,We apologies for the inconvenience this may have caused you.A refund has been issued, please give the refund a few days to process
HiThank you very much for reaching out to us. CardCash's primary focus is to please our customers. CardCash is a secondary gift card marketplace enabling consumers to buy, sell, and trade their pre-owned unwanted gift cardsSafeguarding and protecting our customers is our top priorityTherefore, CardCash offers consumers a day buyer protection guaranteeThis way they can feel secure to shop on the marketplace and take advantage of all the great savingsHowever, we can only extend this guarantee for customers who contact us within days of their purchaseA limited guarantee period is very common on every marketplace in every sector***, for example, offers a day buyer protection guarantee. CardCash, is very clear about the guarantee time-frame and posts it prominently in numerous places on the website, includes it on a insert in our mailers, and in the terms and conditions on the site which users accept prior to making a purchase. Nonetheless, as a onetime courtesy we issued you a refund. We hope you will continue shopping on our marketplace and take advantage of all the great savings. Thank you very much for reaching out to us. CardCash's primary focus is to please our customers. CardCash is a secondary gift card marketplace enabling consumers to buy, sell, and trade their pre-owned unwanted gift cardsSafeguarding and protecting our customers is our top priorityTherefore, CardCash offers consumers a day buyer protection guaranteeThis way they can feel secure to shop on the marketplace and take advantage of all the great savingsHowever, we can only extend this guarantee for customers who contact us within days of their purchaseA limited guarantee period is very common on every marketplace in every sectorEbay, for example, offers a day buyer protection guarantee. CardCash, is very clear about the guarantee time-frame and posts it prominently in numerous places on the website, includes it on a insert in our mailers, and in the terms and conditions on the site which users accept prior to making a purchase. Nonetheless, as a onetime courtesy we will refund the consumer. Please advise them of this exception and of our general policy. We hope the consumer will continue shopping on our marketplace and take advantage of all the great savings.Thank you very much for reaching out to us. CardCash's primary focus is to please our customers. CardCash is a secondary gift card marketplace enabling consumers to buy, sell, and trade their pre-owned unwanted gift cardsSafeguarding and protecting our customers is our top priorityTherefore, CardCash offers consumers a day buyer protection guaranteeThis way they can feel secure to shop on the marketplace and take advantage of all the great savingsHowever, we can only extend this guarantee for customers who contact us within days of their purchaseA limited guarantee period is very common on every marketplace in every sectorEbay, for example, offers a day buyer protection guarantee. CardCash, is very clear about the guarantee time-frame and posts it prominently in numerous places on the website, includes it on a insert in our mailers, and in the terms and conditions on the site which users accept prior to making a purchase. Nonetheless, as a onetime courtesy we will refund the consumer. Please advise them of this exception and of our general policy. We hope the consumer will continue shopping on our marketplace and take advantage of all the great savings.Thank you very much for reaching out to us. CardCash's primary focus is to please our customers. CardCash is a secondary gift card marketplace enabling consumers to buy, sell, and trade their pre-owned unwanted gift cardsSafeguarding and protecting our customers is our top priorityTherefore, CardCash offers consumers a day buyer protection guaranteeThis way they can feel secure to shop on the marketplace and take advantage of all the great savingsHowever, we can only extend this guarantee for customers who contact us within days of their purchaseA limited guarantee period is very common on every marketplace in every sectorEbay, for example, offers a day buyer protection guarantee. CardCash, is very clear about the guarantee time-frame and posts it prominently in numerous places on the website, includes it on a insert in our mailers, and in the terms and conditions on the site which users accept prior to making a purchase. Nonetheless, as a onetime courtesy we will refund the consumer. Please advise them of this exception and of our general policy. We hope the consumer will continue shopping on our marketplace and take advantage of all the great savings.Thank you very much for reaching out to us. CardCash's primary focus is to please our customers. CardCash is a secondary gift card marketplace enabling consumers to buy, sell, and trade their pre-owned unwanted gift cardsSafeguarding and protecting our customers is our top priorityTherefore, CardCash offers consumers a day buyer protection guaranteeThis way they can feel secure to shop on the marketplace and take advantage of all the great savingsHowever, we can only extend this guarantee for customers who contact us within days of their purchaseA limited guarantee period is very common on every marketplace in every sectorEbay, for example, offers a day buyer protection guarantee. CardCash, is very clear about the guarantee time-frame and posts it prominently in numerous places on the website, includes it on a insert in our mailers, and in the terms and conditions on the site which users accept prior to making a purchase. Nonetheless, as a onetime courtesy we will refund the consumer. Please advise them of this exception and of our general policy. We hope the consumer will continue shopping on our marketplace and take advantage of all the great savings.Thank you very much for reaching out to us. CardCash's primary focus is to please our customers. CardCash is a secondary gift card marketplace enabling consumers to buy, sell, and trade their pre-owned unwanted gift cardsSafeguarding and protecting our customers is our top priorityTherefore, CardCash offers consumers a day buyer protection guaranteeThis way they can feel secure to shop on the marketplace and take advantage of all the great savingsHowever, we can only extend this guarantee for customers who contact us within days of their purchaseA limited guarantee period is very common on every marketplace in every sectorEbay, for example, offers a day buyer protection guarantee. CardCash, is very clear about the guarantee time-frame and posts it prominently in numerous places on the website, includes it on a insert in our mailers, and in the terms and conditions on the site which users accept prior to making a purchase. Nonetheless, as a onetime courtesy we will refund the consumer. Please advise them of this exception and of our general policy. We hope the consumer will continue shopping on our marketplace and take advantage of all the great savings
Hi, A chargeback has been filed through the credit card on this orderOnce a charge back or dispute is opened by the customer, there is no way for the company to refund the transactionIt all goes through the credit card company. We are currently working with
the credit card to have this resolved
Hi,Thank you very much for reaching out to us. CardCash's primary focus is to please our customers. CardCash is a secondary gift card marketplace enabling consumers to buy, sell, and trade their pre-owned unwanted gift cardsSafeguarding and protecting our customers is our top priority
Therefore, CardCash offers consumers a day buyer protection guaranteeThis way they can feel secure to shop on the marketplace and take advantage of all the great savingsHowever, we can only extend this guarantee for customers who contact us within days of their purchaseA limited guarantee period is very common on every marketplace in every sector*** for example, offers a day buyer protection guarantee. CardCash, is very clear about the guarantee time-frame and posts it prominently in numerous places on the website, includes it on a insert in our mailers, and in the terms and conditions on the site which users accept prior to making a purchase. Nonetheless, as a onetime courtesy we will refund you by issuing a website credit. Please be advised of this exception and of our general policy.We hope you will continue shopping on our marketplace and take advantage of all the great savings
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
I have
reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Hi,I apologies for the inconvenience this may have caused you.I filed a claim on the gift card that does not have any balance.Please give the refund 3-business days to process.In addition please note that CardCash is a secondary gift card market.All cards that come into our system are verified,
unfortunately once in a while the card is zeroed out after it is sold.That is why we have our 45-day window in place