*** ***
I am rejecting this response because: This company sent me an e-card that says "*** Gift Card." *** confirmed that it is NOT a gift cardI was told by an employee of card cash that the plastic merchandise cards are kept in the main officeShe said they would attempt to look for the one that goes with me e-cardI am not sure how a company can even sell or make a digital merchandise card! Companies don't send out digital merchandise cards with bar codes. The original owner of the merchandise card obviously did not have a digital e-card with a bar codeHowever, a received a digital card with bar code, which has the photo of a "*** GIFT CARD" on it
Tell us why here...Hi, My apologies for this inconvenience.We received the claim close to a year later.We made an exception and issued a $website credit.To reduce our customers' risk, CardCash extends a 45-day buyer protection period and strongly encourages customers to use their gift cards within this period of time, and - if there is a claim - to initiate it prior to the end of this periodThis buyer protection guarantee period is clearly stated prominently and explicitly in several places on our website:On CardCash.com home pageOn CardCash ***In addition to the terms and conditions of the site, which customers accept prior to making a purchase.In the future, we recommend using your CardCash gift cards within the 45-day window.Thank you,CardCash Customer support
Hi,I apologize for the inconvenience you have been through.However, at the time of your purchase there was no available e-gift card for that merchant, so the card you selected has to have been a physical card.In addition the gift card was shipped out on 5/13, before the complaint was submitted
Complaint: ***
I am rejecting this response because: How can I anticipate a problem with this card when I was using this card and there was no issues. Only after months *** denied the use. I still have $on this cardThe money is still there and *** is not denying this amount. How can I recover that money. This problem is between two businesses and I'm in the middle. Someone is holding the money
Regards,
*** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
RevDex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
I am rejecting this response because:
SInce this company claims to check each card for validity they should be able to tell me if that was done They should refund my and absorb the cost
[A default letter is provided here which indicates your acceptance of the business's
response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
The company has made good on both issues.*** ***
*** ***
Complaint: ***
I am rejecting this response because:I am unable to know which order contained the problem gift cards, but here is a list belowMaybe you have accessI
don't.***
Regards,
*** ***
Hi,We deal in the secondary market and there are always risksWe make these risks clear and offer a day guarantee even though we often take a loss for these cards.The day guarantee is our return policlaims come in past that time we are no longer obligated to refund the customer, as per the agreement we came to when the customer clicked on our terms and conditions before purchase.***
Hi,Thank you for being a loyal CardCash customer and for reaching out to usOnce again, we’re really sorry your card didn’t work, and for any inconvenience that may have caused you. CardCash is a secondary gift card marketplace enabling consumers to buy, sell, and trade their pre-owned
unwanted gift cardsSafeguarding and protecting our customers is our top priorityTherefore, CardCash offers consumers a 100% worry free experience for a full days from purchaseThis allows customers to feel secure to shop at CardCash and take advantage of the great savings we offer. However, our policy is to only extend this guarantee for customers who contact us within days of their purchase. CardCash, is very clear about the guarantee time-frame and posts it prominently in numerous places on the website, includes it on a insert in our mailers, and in the terms and conditions on the site which users accept prior to making a purchase. CardCash strongly encourages all customers to use their cards fully within days for the worry free experience they deserve. Nonetheless, as a onetime courtesy we will refund you. Please be advised of this exception and of our general policy.We sincerely hope that you won’t let this little mishap ruin the amazing feeling of saving money every time you shop with CardCash, and look forward to seeing you back here again
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI appreciate the refund and I have learned a from this experiance. I have not had these issues in the past, but I was on a military deployment when I purchased the gift card to use when I returned. I will ensure that future purchases will be used in a timely fashion as before the deployment
Regards,
*** ***
Hi, CardCash is not a direct re-seller of Lowe's gift cards, rather it's a marketplace where sellers can list their pre-owned unwanted gift cards for saleCardCash offers it's customers a buyer protection guarantee in order to get them comfortable to shop on the
marketplace. Lowe's, in an unexpected move, unilaterally changed it's policy regarding Lowe's Merchandise Credit cards in which they could only be used in store with a physical cardThis went into effect Jan 8th Until this point these cards were accepted in all forms both in store and online.CardCash immediately went to work to attempt to retrieve all the Lowe's physical cards from the original sellers who listed them for sale on our marketplace and send them to our customers regardless of when they had purchased them from CardCashWe were successful in sending out these cards to the majority of our customers. In some instances however, we simply were unable to get hold of these cardsNevertheless, if a customer had purchased these within our day guarantee policy we initiated a refund and took a loss on those cardsHowever, where customers were over our guarantee policy and we were not able to retrieve the physical cards, we unfortunately had to decline the refund option as per our policy which is made available to all customers.While we understand the frustration, in truth, the complaint lies with Lowe'sAs this policy change was done without any prior notification, it precluded any kind of preparation to deal with this issue. That being said, we have heard from many customers that they were successfully able to have Lowe's transfer their eCards into physical cardsWe suggest this to all our customers who are beyond our day buyer protection guarantee policy in the hope that they be able to still make use of their cards.If you require any additional information, please feel free to reach out to me
Hi, Please be advised that we have received this claim beyond our day buyer protection period. CardCash is a gift card marketplace where millions of sellers can sell their unwanted pre-owned gift cards at a discountCardCash checks the balance at the time of the listing.
Statistically only a very small percentage of our cards have issues where the seller used the gift card or it got canceled after we have checked the balance at the time of the listing. The percentages are kept very low because of all the proprietary fraud technology and KYC measures CardCash has working behind the scenes. Buying from any Marketplace involves the classical Risk vs Reward decisionConsumers shopping on a marketplace can save up to 35% but will at times receive cards that are invalid or have a balance discrepancy. This is not something we can control. However, in order to make our customers feel a bit more comfortable we offer a day buyer protection guaranteeCardCash encourages all of its customers to use the cards within that time period and if they encounter an issue to immediately let us know. We also require that all claims to be submitted to us within that day period as that increases the probability of reaching the original seller and receiving a refund from him or herIn such situations, if CardCash cannot recoup the funds from the original seller it will take the loss as part of its guarantee and issue a refund to the customerFor claims submitted beyond the day period, CardCash will still attempt to request a refund from the original seller but if unsuccessful , CardCash cannot absorb any additional liability and is very clear about this policy all over the website.In your situation, we were unfortunately unsuccessful in recouping funds from the original seller and cannot offer any refunds for this order since it is beyond the day period This day buyer protection guarantee is clearly posted on the sidebar of our websiteSee for example ***in addition it is clearly stipulated in the terms and conditions of the site, which customers accept prior to using our site and making a purchase. For more information about our day guarantee please see here *** We apologize for the inconvenience this may have caused you, however at CardCash we firmly believe we took the appropriate steps to alert the customers of our day buyer protection period
*** ***
I am rejecting this response because: This company sent me an e-card that says "*** Gift Card." *** confirmed that it is NOT a gift cardI was told by an employee of card cash that the plastic merchandise cards are kept in the main officeShe said they would attempt to look for the one that goes with me e-cardI am not sure how a company can even sell or make a digital merchandise card! Companies don't send out digital merchandise cards with bar codes. The original owner of the merchandise card obviously did not have a digital e-card with a bar codeHowever, a received a digital card with bar code, which has the photo of a "*** GIFT CARD" on it
Tell us why here...Hi, My apologies for this inconvenience.We received the claim close to a year later.We made an exception and issued a $website credit.To reduce our customers' risk, CardCash extends a 45-day buyer protection period and strongly encourages customers to use their gift cards within this period of time, and - if there is a claim - to initiate it prior to the end of this periodThis buyer protection guarantee period is clearly stated prominently and explicitly in several places on our website:On CardCash.com home pageOn CardCash ***In addition to the terms and conditions of the site, which customers accept prior to making a purchase.In the future, we recommend using your CardCash gift cards within the 45-day window.Thank you,CardCash Customer support
Hi,I apologize for the inconvenience you have been through.However, at the time of your purchase there was no available e-gift card for that merchant, so the card you selected has to have been a physical card.In addition the gift card was shipped out on 5/13, before the complaint was submitted
Complaint: ***
I am rejecting this response because: How can I anticipate a problem with this card when I was using this card and there was no issues. Only after months *** denied the use. I still have $on this cardThe money is still there and *** is not denying this amount. How can I recover that money. This problem is between two businesses and I'm in the middle. Someone is holding the money
Regards,
*** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
RevDex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
I am rejecting this response because:
SInce this company claims to check each card for validity they should be able to tell me if that was done They should refund my and absorb the cost
Thank you for letting me know about thisI will have a refund issued for the two cards
[A default letter is provided here which indicates your acceptance of the business's
response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
The company has made good on both issues.*** ***
*** ***
Complaint: ***
I am rejecting this response because:I am unable to know which order contained the problem gift cards, but here is a list belowMaybe you have accessI
don't.***
Regards,
*** ***
Hi,We deal in the secondary market and there are always risksWe make these risks clear and offer a day guarantee even though we often take a loss for these cards.The day guarantee is our return policlaims come in past that time we are no longer obligated to refund the customer, as per the agreement we came to when the customer clicked on our terms and conditions before purchase.***
Complaint ID #***Hi, The refund was posted on 7/I apologize for the issue ***
Hi, Payment was initiated today to the method of payment selected by the customer
Hi,Thank you for being a loyal CardCash customer and for reaching out to usOnce again, we’re really sorry your card didn’t work, and for any inconvenience that may have caused you. CardCash is a secondary gift card marketplace enabling consumers to buy, sell, and trade their pre-owned
unwanted gift cardsSafeguarding and protecting our customers is our top priorityTherefore, CardCash offers consumers a 100% worry free experience for a full days from purchaseThis allows customers to feel secure to shop at CardCash and take advantage of the great savings we offer. However, our policy is to only extend this guarantee for customers who contact us within days of their purchase. CardCash, is very clear about the guarantee time-frame and posts it prominently in numerous places on the website, includes it on a insert in our mailers, and in the terms and conditions on the site which users accept prior to making a purchase. CardCash strongly encourages all customers to use their cards fully within days for the worry free experience they deserve. Nonetheless, as a onetime courtesy we will refund you. Please be advised of this exception and of our general policy.We sincerely hope that you won’t let this little mishap ruin the amazing feeling of saving money every time you shop with CardCash, and look forward to seeing you back here again
Complaint ID #***Hi, Both refunds were processed on 7/We apologize for the issues. ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI appreciate the refund and I have learned a from this experiance. I have not had these issues in the past, but I was on a military deployment when I purchased the gift card to use when I returned. I will ensure that future purchases will be used in a timely fashion as before the deployment
Regards,
*** ***
Hi, CardCash is not a direct re-seller of Lowe's gift cards, rather it's a marketplace where sellers can list their pre-owned unwanted gift cards for saleCardCash offers it's customers a buyer protection guarantee in order to get them comfortable to shop on the
marketplace. Lowe's, in an unexpected move, unilaterally changed it's policy regarding Lowe's Merchandise Credit cards in which they could only be used in store with a physical cardThis went into effect Jan 8th Until this point these cards were accepted in all forms both in store and online.CardCash immediately went to work to attempt to retrieve all the Lowe's physical cards from the original sellers who listed them for sale on our marketplace and send them to our customers regardless of when they had purchased them from CardCashWe were successful in sending out these cards to the majority of our customers. In some instances however, we simply were unable to get hold of these cardsNevertheless, if a customer had purchased these within our day guarantee policy we initiated a refund and took a loss on those cardsHowever, where customers were over our guarantee policy and we were not able to retrieve the physical cards, we unfortunately had to decline the refund option as per our policy which is made available to all customers.While we understand the frustration, in truth, the complaint lies with Lowe'sAs this policy change was done without any prior notification, it precluded any kind of preparation to deal with this issue. That being said, we have heard from many customers that they were successfully able to have Lowe's transfer their eCards into physical cardsWe suggest this to all our customers who are beyond our day buyer protection guarantee policy in the hope that they be able to still make use of their cards.If you require any additional information, please feel free to reach out to me
Hi,This was refunded on 4/I apologize for the delay in responding.***
Complaint: ***
I am rejecting this response because:
They never delivered the cards It's an empty mail.
Regards,
*** ***
Hi, Please be advised that we have received this claim beyond our day buyer protection period. CardCash is a gift card marketplace where millions of sellers can sell their unwanted pre-owned gift cards at a discountCardCash checks the balance at the time of the listing.
Statistically only a very small percentage of our cards have issues where the seller used the gift card or it got canceled after we have checked the balance at the time of the listing. The percentages are kept very low because of all the proprietary fraud technology and KYC measures CardCash has working behind the scenes. Buying from any Marketplace involves the classical Risk vs Reward decisionConsumers shopping on a marketplace can save up to 35% but will at times receive cards that are invalid or have a balance discrepancy. This is not something we can control. However, in order to make our customers feel a bit more comfortable we offer a day buyer protection guaranteeCardCash encourages all of its customers to use the cards within that time period and if they encounter an issue to immediately let us know. We also require that all claims to be submitted to us within that day period as that increases the probability of reaching the original seller and receiving a refund from him or herIn such situations, if CardCash cannot recoup the funds from the original seller it will take the loss as part of its guarantee and issue a refund to the customerFor claims submitted beyond the day period, CardCash will still attempt to request a refund from the original seller but if unsuccessful , CardCash cannot absorb any additional liability and is very clear about this policy all over the website.In your situation, we were unfortunately unsuccessful in recouping funds from the original seller and cannot offer any refunds for this order since it is beyond the day period This day buyer protection guarantee is clearly posted on the sidebar of our websiteSee for example ***in addition it is clearly stipulated in the terms and conditions of the site, which customers accept prior to using our site and making a purchase. For more information about our day guarantee please see here *** We apologize for the inconvenience this may have caused you, however at CardCash we firmly believe we took the appropriate steps to alert the customers of our day buyer protection period