Hi,CardCash is a gift card marketplace where millions of sellers can sell their unwanted pre-owned gift cards at a discountCardCash checks the balance at the time of the listing Statistically only a very small percentage of our cards have issues where the seller used the gift card or it got canceled after we have checked the balance at the time of the listing The percentages are kept very low because of all the proprietary fraud technology and KYC measures CardCash has working behind the scenesBuying from any Marketplace is the classical the Risk vs Reward decisionConsumers shopping on a marketplace can save up to 35% but will at times run into cards that are invalid or have a balance discrepancy This is not something we can control However, in order to make our customers feel a bit more comfortable we offer a day buyer protection guaranteeCardCash encourages all of its customers to use the cards within that time period and if they encounter an issue to immediately let us know within the first days of their purchaseIn such situations, if CardCash cannot recoup the funds from the original seller it will take the loss as part of its guaranteeBeyond the day period, CardCash cannot absorb any additional liability and is very clear about this policy all over the website.On CardCash [redacted] in addition to the terms and conditions of the site, which customers accept prior to making a purchase For more information about our day guarantee please see here [redacted] We apologize for the inconvenience this may have caused you, however at CardCash we firmly believe we took the appropriate steps to alert the customers of our day buyer protection period
Complaint: [redacted] I am rejecting this response because: I have no problem with days policy, but I have problem that 80% of my gift cards are usable within days but magically they become invalid after daysIf you put the disclaimer that your gift cards are only good for days, I would not buy from your company Regards, [redacted] ***
Hi,We apologize for the inconvenience this may have caused you We will make a one time exception and issue you a $website credit.Please note;in an effort to reduce our customers risk , CardCash extends a buyer protection period and encourages consumers to use their gift cards within this period of time and to initiate a claim prior to the expiration of the day period in the event their is an issue with the card balanceThis buyer protection guarantee period is clearly is stated prominently in several places on our website:On CardCash.com home pageOn CardCash https://www.cardcash.com/buy-gift-cards/in addition to the terms and conditions of the site, which customers accept prior to making a purchase For more information about our day guarantee please see here https://www.cardcash.com/guarantee/We apologize for the inconvenience this may have caused you, however at CardCash we firmly believe we took the appropriate steps to alert the customers of our day buyerprotection period
Hi,We apologies for the inconvenience this may have caused you.However we have a 45-day guarantee period which we are very clear about on our site.We received your long passed our 45-day window
Complaint: [redacted] I am rejecting this response because: I appreciate the website credit Thank you for that However, it appears my complaint wasn't even read You state that safeguarding and protecting your customers is your top priority, but this appears to only take place for days Why would a company not want to be notified of a fraudulent seller, no matter what the time frame is? I would think this information would assist in strengthening your fraud protection, but as I had mentioned in previous unanswered emails to your company, you obviously only care about the customer's protection if it is going to cost you money In your response, you comment on [redacted] guarantee I'm not sure what this has to do with following up or making a notation about a gift card your company purchased from a fraudulent seller It is crystal clear from your response that you continue to purchase gift cards from fraudulent sellers as long the fraud occurs after days and doesn't effect your bottom line Regards, [redacted] ***
Hi, We clearly state on our site as well as we send out a document with the order reminding our customers about our day guarantee periodWe will be issuing a $website credit to the customer-CardCash Customer Support
Hi, We can send the method of payment which you selected at the time of the sale.You selected check and this is the third check we sent out to the address on file
Hi,CardCash is a gift card marketplace where millions of sellers can sell their unwanted pre-owned gift cards at a discountCardCash checks the balance at the time of the listing Statistically only a very small percentage of our cards have issues where the seller used the gift card or it got canceled after we have checked the balance at the time of the listing The percentages are kept very low because of all the proprietary fraud technology and KYC measures CardCash has working behind the scenesBuying from any Marketplace is the classical the Risk vs Reward decisionConsumers shopping on a marketplace can save up to 35% but will at times run into cards that are invalid or have a balance discrepancy This is not something we can control However, in order to make our customers feel a bit more comfortable we offer a day buyer protection guaranteeCardCash encourages all of its customers to use the cards within that time period and if they encounter an issue to immediately let us know within the first days of their purchaseIn such situations, if CardCash cannot recoup the funds from the original seller it will take the loss as part of its guaranteeBeyond the day period, CardCash cannot absorb any additional liability and is very clear about this policy all over the website
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] Although I am not entirely happy as I am still out at least $30, I will accept the resolution just so this will finally be over and done with [redacted]
Despite the fact that this is beyond our 45-day guarantee wecan make an exception and offer the customer a website credit for the purchaseamount of the card.We apologize for the inconvenience and request that in thefuture the customer uses all cards within days of purchase
Hi, Once a chargeback is open, the transaction is frozen ans only the credit card company has the authority to refundPlease reach out to your credit card company in regards to the transaction
Complaint: [redacted] I am rejecting this response because:No, the original transaction has not been reversed so therefore it will continue charging my card every month until the cash advance balance of the $original purchase equals zeroThis means that I will end up paying not only for the initial purchase that was charged ($42), but also the monthly installments for the incorrect "cash advance" which will be $plus feesThis means I am going to end up paying almost $for a $giftcardIf [redacted] would reverse the transaction, this is the only way to fix Regards, [redacted]
Hi, We will have someone for our company reach out to you live via phone as through email sometimes there are misunderstandings which we do not want to happen in this matter
I am rejecting this response because: Let me understand this correctly, I"m liable for actions once you guys receive the cards for an indefinite period of time? Please email me a copy of your agreementWhy is it that when I checked the balance of the card at hand it contained the original valueWhy did you guys randomly deduct it without notice or a due process? Is this also in the agreement that I agreed to?
I don't see an order number in the complaintPlease provide an order number so I can look into this situation
Complaint: [redacted] I am rejecting this response because they rescind the offer of $50, it was never send out or credit Regards, [redacted] ***
Hi,We are very clear about our 45-day window.We cannot issue a refund as this claim came in long after the 45-day guarantee period
Hi,CardCash is a gift card marketplace where millions of sellers can sell their unwanted pre-owned gift cards at a discountCardCash checks the balance at the time of the listing Statistically only a very small percentage of our cards have issues where the seller used the gift card or it got canceled after we have checked the balance at the time of the listing The percentages are kept very low because of all the proprietary fraud technology and KYC measures CardCash has working behind the scenesBuying from any Marketplace is the classical the Risk vs Reward decisionConsumers shopping on a marketplace can save up to 35% but will at times run into cards that are invalid or have a balance discrepancy This is not something we can control However, in order to make our customers feel a bit more comfortable we offer a day buyer protection guaranteeCardCash encourages all of its customers to use the cards within that time period and if they encounter an issue to immediately let us know within the first days of their purchaseIn such situations, if CardCash cannot recoup the funds from the original seller it will take the loss as part of its guaranteeBeyond the day period, CardCash cannot absorb any additional liability and is very clear about this policy all over the website.On CardCash [redacted] in addition to the terms and conditions of the site, which customers accept prior to making a purchase For more information about our day guarantee please see here [redacted] We apologize for the inconvenience this may have caused you, however at CardCash we firmly believe we took the appropriate steps to alert the customers of our day buyer protection period
Complaint: [redacted] I am rejecting this response because: I have no problem with days policy, but I have problem that 80% of my gift cards are usable within days but magically they become invalid after daysIf you put the disclaimer that your gift cards are only good for days, I would not buy from your company Regards, [redacted] ***
Hi,We apologize for the inconvenience this may have caused you We will make a one time exception and issue you a $website credit.Please note;in an effort to reduce our customers risk , CardCash extends a buyer protection period and encourages consumers to use their gift cards within this period of time and to initiate a claim prior to the expiration of the day period in the event their is an issue with the card balanceThis buyer protection guarantee period is clearly is stated prominently in several places on our website:On CardCash.com home pageOn CardCash https://www.cardcash.com/buy-gift-cards/in addition to the terms and conditions of the site, which customers accept prior to making a purchase For more information about our day guarantee please see here https://www.cardcash.com/guarantee/We apologize for the inconvenience this may have caused you, however at CardCash we firmly believe we took the appropriate steps to alert the customers of our day buyerprotection period
Hi,We apologies for the inconvenience this may have caused you.However we have a 45-day guarantee period which we are very clear about on our site.We received your long passed our 45-day window
Complaint: [redacted] I am rejecting this response because: I appreciate the website credit Thank you for that However, it appears my complaint wasn't even read You state that safeguarding and protecting your customers is your top priority, but this appears to only take place for days Why would a company not want to be notified of a fraudulent seller, no matter what the time frame is? I would think this information would assist in strengthening your fraud protection, but as I had mentioned in previous unanswered emails to your company, you obviously only care about the customer's protection if it is going to cost you money In your response, you comment on [redacted] guarantee I'm not sure what this has to do with following up or making a notation about a gift card your company purchased from a fraudulent seller It is crystal clear from your response that you continue to purchase gift cards from fraudulent sellers as long the fraud occurs after days and doesn't effect your bottom line Regards, [redacted] ***
Hi, We clearly state on our site as well as we send out a document with the order reminding our customers about our day guarantee periodWe will be issuing a $website credit to the customer-CardCash Customer Support
Hi, We can send the method of payment which you selected at the time of the sale.You selected check and this is the third check we sent out to the address on file
Hi,CardCash is a gift card marketplace where millions of sellers can sell their unwanted pre-owned gift cards at a discountCardCash checks the balance at the time of the listing Statistically only a very small percentage of our cards have issues where the seller used the gift card or it got canceled after we have checked the balance at the time of the listing The percentages are kept very low because of all the proprietary fraud technology and KYC measures CardCash has working behind the scenesBuying from any Marketplace is the classical the Risk vs Reward decisionConsumers shopping on a marketplace can save up to 35% but will at times run into cards that are invalid or have a balance discrepancy This is not something we can control However, in order to make our customers feel a bit more comfortable we offer a day buyer protection guaranteeCardCash encourages all of its customers to use the cards within that time period and if they encounter an issue to immediately let us know within the first days of their purchaseIn such situations, if CardCash cannot recoup the funds from the original seller it will take the loss as part of its guaranteeBeyond the day period, CardCash cannot absorb any additional liability and is very clear about this policy all over the website
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] Although I am not entirely happy as I am still out at least $30, I will accept the resolution just so this will finally be over and done with [redacted]
Despite the fact that this is beyond our 45-day guarantee wecan make an exception and offer the customer a website credit for the purchaseamount of the card.We apologize for the inconvenience and request that in thefuture the customer uses all cards within days of purchase
Hi, Once a chargeback is open, the transaction is frozen ans only the credit card company has the authority to refundPlease reach out to your credit card company in regards to the transaction
Complaint: [redacted] I am rejecting this response because:No, the original transaction has not been reversed so therefore it will continue charging my card every month until the cash advance balance of the $original purchase equals zeroThis means that I will end up paying not only for the initial purchase that was charged ($42), but also the monthly installments for the incorrect "cash advance" which will be $plus feesThis means I am going to end up paying almost $for a $giftcardIf [redacted] would reverse the transaction, this is the only way to fix Regards, [redacted]
Hi, We will be sending out a check to the customer for the full value of the gift cards traded in
Hi,I apologize for the inconvenience this may have caused.A refund has been issued
Hi, We will have someone for our company reach out to you live via phone as through email sometimes there are misunderstandings which we do not want to happen in this matter
I am rejecting this response because: Let me understand this correctly, I"m liable for actions once you guys receive the cards for an indefinite period of time? Please email me a copy of your agreementWhy is it that when I checked the balance of the card at hand it contained the original valueWhy did you guys randomly deduct it without notice or a due process? Is this also in the agreement that I agreed to?
Hi, We went ahead and mail a new check out to you on 10/