Empire Today, LLC

We appreciate the customer contacting us regarding their concerns. The regional manager spoke with the customer and discussed their concerns regarding their experience. We appreciate the customer’s feedback.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
Heather [redacted]

We appreciate the customer contacting us regarding her concerns. The repairs have now been completed, and for customer satisfaction, we also offered the customer a partial refund. We appreciate the customer’s feedback and look forward to amicably resolving this matter.

Empire warranty is for one year.Manufacturer warranty is for 20 years. Empire indicated this should be a manufacturer issue at initial complaint call.

We appreciate the customer contacting us regarding her concerns. We have spoken with the customer, and the repairs are scheduled for October 24, 2015. We have also offered a partial discount. We appreciate the customer's feedback and look forward to amicably resolving this matter.

Initial Business Response /* (1000, 10, 2015/10/12) */
We appreciate the customer contacting us regarding his concerns. The refund for the [redacted]'s cancelled order was processed back to his credit card on September 11, 2015. We have left the customer a message to verify that he has received the...

refund. We appreciate the [redacted]'s feedback and look forward to amicably resolving this matter.

We regret the inconvenience for missing the scheduled sales appointment. Appointments are available Monday – Saturday from 9am to 7pm. We can also book appointments online and through our toll free number.

We appreciate the customer contacting us regarding his concerns. We have been attempting to reach the customer and left him messages to discuss his request for a discount. We look forward to hearing back from the customer and amicably resolving this matter.

We apologize for any inconvenience this matter has caused and would be happy to discount the order by 10%.

We have offered to have an independent inspection completed and look forward to the customer’s response.

We appreciate the customer contacting us regarding her concerns.
 
The General Manager has been in contact with the customer and was able to resolve this with a partial refund in lieu of service. The refund will be reflected on the customer’s finance account within the next five (5) business...

days.
 
We appreciate the customer’s feedback on their order.

We appreciate the customer contacting us regarding their concerns.   The customer paid a fair and reasonable price for the products and services received. We offered a small discount for any waste product, but the customer preferred to have a small piece of carpet delivered. The carpet was...

delivered to the customer on August 12, 2016. We thank the customer for their feedback regarding their order.

We appreciate the customer contacting us regarding their concerns. The local office spoke with the customer and offered service as well as a discount for customer satisfaction. We look forward to the customer’s positive response.

We appreciate the customer contacting us regarding their concerns. We have spoken with the customer and scheduled the completion of the repairs for May 12, 2017. The customer has also agree to the monetary terms of the agreement . We appreciate the customer’s feedback and look forward to amicably...

resolving this matter.

The local office spoke to the customer and agreed to reimburse the customer for the cost of the damaged vanity. We appreciate the customer’s feedback on their experience.

We appreciate the customer
contacting us regarding the concerns. We have been in contact with the customer and
offered a resolution with a signed agreement. We look forward to hearing back
from the customer and amicably resolving this matter.

We appreciate the customer contacting us regarding their concerns. The damage to the carpet was found to be locally caused. We have offered to work with the customer on the cost of replacement.

We appreciate the customer contacting us regarding their concerns. The local office spoke with the customer and was able to reach an amicable resolution for the repairs. We thank the customer for their feedback.

Complaint: [redacted]
I am rejecting this response because:There was no communication from the company from July 19 until July 26. We needed to confirm with them that they actually had the materials in stock in the [redacted] warehouse to complete our job, and we needed to know when they planned to have installers at our house to do the work, so that we could arrange for someone to be at home at the scheduled time. We both work full-time jobs outside the home, so advance notice is absolutely necessary. On the morning of July 26, we received a voice mail on one of our cell phones stating that the installation crew would be at our house THE SAME DAY between 1-3pm. No advance notice, no regard for our schedule whatsoever. We scrambled to get time off work to be home at the scheduled time, only to have the crew show up at 4:45pm - not within the 1-3pm time window. If we had known this, we wouldn't have had to waste time off from work. At this point, the job has been completed and we don't see any issues with the work so far. It is simply unbelievable to us that a company can treat customers this way, with nothing more than a "we apologize for any inconvenience," and still end up with an A+ rating with the Revdex.com because the complaint has technically been satisfied. We will NEVER again do business with Empire Today, and recommend that no one else does either.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID...

[redacted], and find that this resolution is satisfactory to me. It's just too bad that I had to resort to this action to obtain the restitution from your company.
Sincerely,
[redacted]