Empire Today, LLC

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
Lori [redacted]

We appreciate the customer contacting us regarding their concerns. The local office has spoken with the customer and was able to reach an amicable resolution. We thank the customer for their feedback.

We appreciate the customer contacting us regarding their concerns. We have spoken with the customer, explained the situation and installation has been scheduled May 19, 2016. We appreciate the customer’s feedback and look forward to amicably resolving this matter.

We appreciate the customer contacting us regarding his concerns. We have spoken with the customer, and the repairs are scheduled for January 14, 2016. We appreciate the customer’s feedback and look forward to amicably resolving this matter.

We appreciate the customer contacting us regarding their concerns.The local office spoke to the customer on November 18th and agreed to a discount to settle the claim.We thank the customer for their feedback.

We appreciate the customer contacting us regarding their concerns.  We emailed the certificate of insurance to the customer on 5/11/18. The details of this complaint have been reviewed by National management. We appreciate the customer’s feedback and consider this matter resolved.

We appreciate the customer contacting us regarding their concerns. We have spoken with the customer and the installation of the carpet was completed on July 8, 2017. We appreciate the customer’s feedback and consider this matter resolved.

We appreciate the customer contacting us regarding her concerns.
 
Both products have been installed and we’ve processed a discount for the delay. We appreciate the customers patience regarding this matter.

We appreciate the customer contacting us regarding her concerns.
We have spoken with the customer and offered to have an inspection conducted by
an independent, third party inspection company. Once the inspection report is
complete and submitted to us, we will follow up with the customer to...

discuss
the results and possible solutions. The inspection company has been in contact
with the customer, and the inspection is scheduled for November 4, 2015. We
appreciate the customer’s feedback and look forward to amicably resolving this
matter.

The General Manager spoke to the customer at length and offered replacement of the baseboards and a significant discount for inconvenience. We believe this offer to be fair and reasonable and are hopeful the customer will reconsider.

We appreciate the customer contacting us regarding their concerns.   We contracted for an independent inspection of the installed floor; the inspector found deficiencies with the installation. As such, we fully replaced the installed floor on September 1st, using an upgraded underlayment at no...

additional cost to the customer. We appreciate the customer’s feedback regarding their order.

Complaint: [redacted]
I am rejecting this response because it does nothing to fix the mistake they made when making a ridiculously low quote.
Sincerely,
[redacted]

Complaint[redacted]
I am rejecting this response because: Empire has been nothing but resistive to any resolution, and when we supplied and signed a rediculous "no harm agreement, promising not to say anything derogatory or of a defamatory nature PRIOR to completion of any repair, before the required date, they informed us that they did not get it, that I missed the deadline date,and that I needed to resend it.  In addition, because they could not locate the faxed "gag" agreement, they told me they would not be able to complete the repair as scheduled.  I have the fax report showing the date and time it was sent.  Empire also emphasized that they are absorbing a fee of approx 800.00 that they originally expected me to pay for repair of the carpet that would not have occurred if they had installed it correctly in the first place.  I have informed Empire, that with all considered and they way they have behaved throughout this event, that I have terminated any further discussion, and that I would have the re stretch completed by another firm.  That was completed on the 29th of November for $175.00, far from what Empire was going to charge.  We will not recommend nor refer Empire for anything in future and consider their business practices and customer care to be absolutely abysmal. They were also informed that my "hold harmless agreement" and my signature on that form to be null and void since they did not fulfill their part of the agreement.
Sincerely,
Michael [redacted]

Initial Business Response /* (1000, 10, 2015/10/06) */
We appreciate the customer contacting us regarding her concerns. We have spoken with the customer, and we have scheduled an inspection for October 7, 2015. Once the inspection is complete, we will follow up with the customer to discuss the...

results and possible solutions. We appreciate the customer's feedback and look forward to amicably resolving this matter.
Initial Consumer Rebuttal /* (2000, 17, 2015/10/21) */
The consumer indicated ONLINE that the business responded to this complaint to his/her satisfaction. He/she also stated:
Empire has made restitution and has satisfied this issue...

We appreciate the customer’s feedback. The local office has spoken with the customer and scheduled service for Saturday, February 24th.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
Monica [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
Lyndsay [redacted]

We appreciate the customer contacting us regarding their concerns. We had scheduled repairs, however the customer called recently to cancel the appointment and advised they will call back to reschedule once they are available.

We appreciate the customer contacting us regarding his concerns.
We have spoken with the customer about the damages and agreed upon a resolution
with a signed agreement. We appreciate the customer’s feedback and look forward
to amicably resolving this matter.