Empire Today, LLC

We appreciate the customer contacting us regarding her concerns. The refund has been processed back to the customer’s credit card, and we have been in contact with the customer to confirm that she has received it. We appreciate the customer’s feedback and look forward to amicably resolving this...

matter.

We appreciate the customer contacting us regarding their concerns. We have spoken with the customer and we have offered to replace the ceramic flooring. Replacement is scheduled to begin July 9, 2016. We appreciate the customer’s feedback and look forward to amicably resolving this matter.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID...

[redacted], and find that this resolution is satisfactory to me.
They did finally refund me the money once they knew you were involved.  Thank you very much for your assistance and time.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: From: Wayne [redacted] [mailto:[redacted]@yahoo.com] Sent: Friday, August 26, 2016 1:16 PM To: Customer Relations Cc: m[redacted]@gmail.com; Wayne [redacted] Subject: Re: CID - [redacted] The company has emailed me twice regarding this situation but only after we reported them to the Revdex.com. I have yet to respond but will after I send this off to Revdex.com. The problem started when our toilet in the bathroom was not set properly and raw sewage spilled out under the flooring, laminate, which traveled out to our dining room. This was just before thanksgiving   Besides ruining the laminate it caused damage to our vanity and drywall which we were told would be replaced. To date after numerous attempts to contact the company and installing contractor this still has not been resolved. When the company came out to repair this issue all three workers ran out of the house puking as the smell was overwhelming. We were forced to live like that with this awful smell for about 5 days while we waited for the company to receive about 100 sq. ft. Of tile they replaced the damaged laminate with. They installed for free but insisted we pay for the product. Another "up sell" They felt we didn't choose the right product for use in the bathroom. Kind of funny though when their salesman told us it was a great choice even after I expressed my concerns and thoughts of putting tile in the bathroom. The overall laminate has many areas which were noted after the initial install which needed to be replaced as they we're either short cuts, showing spaces in between boards or cupping. This is where the edges meet and they started to curl. Approximately 1/32" to 1/16".  Doesn't seem like much until you look at all the defective ridges on your floor from a short distance. This has not been addressed either as we were told by the company, salesman and installing contractor. Since installation there have been numerous other areas which are showing this "cupping" problem as well as we have come across other gaps in the laminate. We also have transitions from laminate to tile which have yet to be addressed. Again the company has only reached out since the threat of the Revdex.com was involved which I find unacceptable   The tile contractor, who quickly repaired our bathroom at an up charge cost, was the only one to reach out to us but never followed up.  We are very dissatisfied with the quality of product, which our salesman told us was some of the finest laminate available anywhere, as well as the workmanship and lack of responses until threatened. Doesn't seem like a good way to do business. I've read the companies response and I'm sure they would love to "up sell" us tile as this seems to be their method of operation. Their pricing for their product is well overpriced , especially when compared to a Home Depot or other type store which also offers installation at reasonable rates. Due to the nature of this issue and the lack of response or concern by the company their offer of "up selling" us tile with free install is an insult at best. They installed a poor product with poor installation. I.e. No quality control on their part just a rush to have you do a survey immediately after the install when some of these problems were brought up with resolution guaranteed as they want their customers happy. We have also noticed an area in our living room carpet that is now coming loose. Less than a year and it seems like everything is falling apart without concern on their part.  I hope this is enough detail to explain what we are dealing with and look forward to resolving this, but again the current offer is out of the question. We paid over 11K for laminated and carpeting which was financed so they have received all of their monies and we are stuck paying for an inferior product poorly installedSincerelyWayne [redacted] Sent from my iPhone On Aug 26, 2016, at 6:01 AM, Customer Relations wrote: Wayne And Michelle [redacted] ,CA 92119
Sincerely,
Wayne And Michelle [redacted]

We appreciate the customer contacting us regarding his concerns. We regret the delay in the refund and any inconvenience that occurred as a result. We have spoken with the customer and advised that the refund for his cancelled order has been processed and issued back to his credit card. We...

appreciate the customer’s feedback.

No work was completed and per the customer's request have canceled the orders and issued a full refund.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

We appreciate the customer contacting us regarding their concerns. The local office contacted the customer and all service issues have been resolved. Further, we discounted the order for the inconvenience. We thank the customer for their feedback on their experience.

The documentation requested by the customer has been sent. Empire considers this matter resolved.

We appreciate the customer contacting us regarding their concerns.   We installed wall base in the bathroom area at no additional cost to the customer on Friday, August 19th. We appreciate the customer’s feedback regarding their order and service.

We appreciate the customer contacting us regarding their concerns. We have adjusted the order to cancel and refund the portions of the order not serviced.

We appreciate the customer contacting us regarding her concerns. We have spoken with the customer and agreed upon an accommodation.  We appreciate the customer’s feedback and look forward to amicably resolving this matter.

We appreciate the customer...

contacting us regarding their concerns.We installed carpet for the customer in September 2013. All service carries a one (1) year workmanship warranty. We were contacted more than three (3) years later in February 2017 regarding re-stretching the carpet. The customer was quote a fair and reasonable price for this out-of-warranty service. Service was scheduled as agreed, but the customer canceled the service on the scheduled date. No services were completed and nothing was charged to the customer.

We appreciate the customer contacting us regarding their concerns.The refund has been processed to the customer’s credit card as agreed.We thank the customer for working with us to resolve this matter amicably.

Complaint: [redacted]
I am rejecting this response because:I did get the floor inspection done on 11/21 and now Empire...

Today will not respond to me with the results. I have left over four messages and get no return calls. This company should be down graded by your rating system.
Sincerely,
Rubert [redacted]

We appreciate the customer contacting us regarding her concerns.
Per the customer’s request, her order has been cancelled. We have spoken with
the customer and advised that the refund has been processed, and it will be
issued back to her credit card. We appreciate the customer’s feedback.

Our internal inspection found no defects with the carpet, as such we are unable to file a claim under warranty. For customer satisfaction and goodwill, we have offered to replace the carpet at no cost to the customer. Our offer to replace the carpet with an upgraded style at no additional cost is still available if the customer wishes to reconsider. We appreciate the customer’s feedback on their experience.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
Mark [redacted]

We appreciate the customer contacting us regarding their concerns. We have spoken with the customer and all services were completed on August 7, 2016. We appreciate the customer’s feedback and consider this matter resolved.

Revdex.com:
I...

have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I have already notified the business at-issue. The work has been benn completed to my satisfaction.
Sincerely,
Ellen [redacted]