Empire Today, LLC

The customer service manager called customer and left voice mail to schedule replacement of kitchen area. We've also emailed customer to call to schedule.

We appreciate the customer
contacting us regarding his concerns. We have spoken with the customer, and the
repairs are scheduled to be completed on January 2, 2016. We appreciate the
customer’s feedback and look forward to amicably resolving this matter.

We appreciate the customer contacting us regarding their concerns. Service was completed on June 27, 2017. We thank the customer for their feedback.

The local office has contacted the customer regarding the updated flooring selection and continues to work on pricing for replacement.

We appreciate the customer contacting us regarding their concerns. We have spoken with the customer and agreed to an independent inspection of the installed carpet at no cost to the customer. The inspection service will contact the customer directly to schedule.

We appreciate the customer contacting us regarding their concerns. We apologize for the installation taking longer than expected. If the customer would like to forward receipts for any materials purchased out-of-pocket, we would be happy to review for reimbursement. We thank the customer for their...

feedback.

We appreciate the customer contacting us regarding their concerns. The refund was issued, and receipt emailed to the customer. We thank the customer for their feedback.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

For customer satisfaction and goodwill, we are offering to
complete the restretch at no cost to the customer. We look forward to hearing
back from the customer and amicably resolving this matter.

(The consumer indicated he/she DID NOT accept the response from the business.)
The installers indeed came on October 10th and I am indeed glad that its finally completed. However it took three months and calling to reschedule every single week of those three months to have it completed. I asked for a discounted price on installation and have not received restitution yet.

We appreciate the customer contacting us regarding their concerns. The regional manager has discussed with the customer and was able to reach an amicable resolution to the customer’s concerns. We have removed the stair portion of the order, along with a small landing, and issued the associated...

refund. Please allow up to 10 business days for the refund to process through the system. We thank the customer for their feedback.

We appreciate the customer contacting us regarding their concerns. Service was completed as agreed and the local office confirmed the customer was satisfied. We thank the customer for their feedback.

We appreciate the customer contacting us regarding their concerns. Service was completed on July 10th and 11th. We thank the customer for their feedback.

We appreciate the customer contacting us regarding their concerns. The Regional Manager spoke with the customer by telephone and offered to complete the service at their earliest convenience. The customer requested a discount on the flooring of 50%. We offered to complete the repair with a small...

discount for inconvenience, or refund 50% in lieu of the repairs to keep the installed flooring “as is” without warranty.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
Janine [redacted]

We appreciate the customer contacting us regarding their concerns. We have spoken with the customer and service is scheduled for June 24, 2016. We appreciate the customer’s feedback and look forward to amicably resolving this matter.

We appreciate the customer contacting us regarding her concerns.
Service was completed as scheduled on Saturday May 21, 2016. The customer signed off as satisfied with the repair. We’ve also followed-up by phone to confirm her satisfaction, but were only able to leave a message.
We...

hope she is delighted with the service, if not, please contact us so we may more fully respond or attempt to resolve.

We appreciate the customer contacting us regarding their concerns. We will replace the cove base per the customer’s request at a date convenient to the customer. We will also hire a certified professional cleaning company at no cost to the customer to clean the adhesive residue resulting from the...

original installation.  We appreciate the customer’s feedback and look forward to amicably resolving this matter.

Complaint: [redacted]
I am rejecting this response because:  it has not been 8 months...

between the install of the two different colors.  It was only 2 months apart from when the initial install occurred and when the follow up installer patched the repairs with the second color of grout, thus creating the issue.  We reported it then and provided pictures but were told by the company to give it 6 months and call back if the colors still didn't match.  We waited the 6 months and provided new pictures showing that it was still very obvious that there were 2 different colors of grout.   It was two different colors months ago when we first reported it right after the the repairs were done with the wrong color and it remains two different colors.  We have pictures from both time periods to verify this.
Sincerely,
Chris [redacted]

We appreciate the customer contacting us regarding their concerns.
 
The sales manager contacted the customer by telephone and offered to reschedule the sales appointment with a discount for the inconvenience. We apologize for the inconvenience this matter caused.