Empire Today, LLC

Service was completed on Saturday May 27, 2017. The local office has reached out to the customer to confirm their satisfaction with the service.

We appreciate the customer contacting us regarding their concerns. We are reviewing the charge slip the customer signed for the promotional financing and working with [redacted] regarding the customer’s concerns.

Complaint: [redacted]
I am rejecting this response because:They keep playing this run around game.  I did have the cleaning done. They do not want to honor the warranty. They are criminals.  A monopoly in the flooring business.  
Sincerely,
[redacted]

We appreciate the customer contacting us regarding their concerns. Service has been completed as agreed. We regret any inconvenience this caused the customer; we thank them for their feedback.

We appreciate the customer contacting us regarding their concerns. The inspection results have revealed an area of the installation the must be repaired under the installation warranty. We have spoken with the customer and agreed to repair the luxury vinyl plank under the installation warranty at no cost to the customer. The material has been ordered.  The repair will be scheduled at the customer's convenience once material has been received. We appreciate the customer’s feedback and look forward to amicably resolving this matter.

We appreciate the customer’s feedback and look forward to reviewing the offered information.

We appreciate the customer contacting us regarding their concerns. Per the customer’s request, we have canceled the orders. We look forward to working with the customer on future home improvement projects.

We appreciate the customer contacting us regarding his concerns. We have spoken with the customer and offered to discount the open balance with a signed agreement. The customer accepted this offer, returned the agreement, and made the remaining payment as agreed.  We thank the customer for...

their feedback and understand this matter is resolved.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
The crew that came 11/17 was amazing! The sales rep n crew removing the floor and Mr Sherwin made the resolution a calming experience. Thank you so much!
Sincerely,
[redacted]

The local office spoke to the customer today to discuss an amicable resolution.

We appreciate the customer contacting us regarding their concerns. We have spoken with the customer and the service was completed on April 27, 2016. We appreciate the customer’s feedback and consider this matter resolved

We appreciate the customer contacting us regarding her concerns. We have spoken with the customer and sent her the requested documentation on her product. We have also followed up with the customer to ensure she received the information. We appreciate the customer's feedback and look forward to...

amicably resolving this matter.

We appreciate the customer contacting us regarding their concerns. The flooring was installed in April this year; in August the customer contacted us regarding their concerns. Based on internal inspection, there is a moisture issue that occurred after the flooring installation.  We offer...

no plumbing services, and this issue was post-installation. We have recommend the customer contact a plumber, at their expense, to review and resolve the moisture issue. We would be happy to work with the customer on their cost of replacement once the site related issue is addressed.

We appreciate the customer contacting us regarding their concerns. The local office has spoken to the customer and scheduled service for Saturday, April 14th.

Complaint: [redacted]
I am rejecting this response because:Empire did...

NOT supply me with the paperwork I requested. In an effort to cover themselves, the sent me the paperwork that was not given to me initially. I asked for my account to be suspended until they could resolve THEIR mistake and they did not grant that request, I have not even heard from them. The major of my communication has been with [redacted]. I have been threatened and warned that I must continue to make payments on the account that was incorrect by their mistake. It is not fair and I should not be held responsible for their HUGE mistake. I am very upset and have been treated unfairly and they have been downright rude. They have even lied to you, Revdex.com, and told you they sent me the paperwork I requested and they have not. I wish to get this matter resolved. 
Sincerely,
[redacted]

"line-height:115%,"sans-serif">We appreciate the customer contacting us
regarding her concernsWe have spoken with the customer and processed a $refund to the customer's credit card on April 12, as well as provided additional sub-floor prep at no cost to the customer at the time of installation. We appreciate the customer's feedback and consider this matter resolved

We appreciate the customer contacting us regarding their concerns.The laminate flooring was installed in February 2010. Approximately six (6) years later, the customer contacted us regarding raised corners.The pictures the customer forwarded have been sent to the manufacturer for review under...

warranty. We will contact the customer with the manufacturer’s findings as soon as they are available.

We appreciate the customer contacting us regarding her concerns.
 
Service to the transitions was completed on May 27th. Additionally, we have offered to refund the service fee for the repairs out of warranty.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10965419, and find that this resolution is satisfactory to me, provided I receive the credit within 3-5 business days.
Sincerely,
[redacted]

The local office spoke with the customer recently and scheduled a managers inspection on Monday, October 23rd.