Empire Today, LLC

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
Carol [redacted]

We appreciate the customer contacting us regarding their concerns. Repairs have been completed to the customer’s satisfaction. We thank the customer for their feedback.

We appreciate the customer
contacting us regarding his concerns. The customer selected a new product on
December 14, 2015, and the installation was completed on December 16, 2015.We
appreciate the customer’s feedback and look forward to amicably resolving this
matter.

Complaint: [redacted]
I am rejecting this response because: The issues still exist with poor customer service, lack of communication and prompt delivery of service/product on time.  The project was finally finished after a month's worth of stress and silence from Empire Today.  I would like a resolution involving compensation for the multiple missed appointments, lack of communication and poor customer service. 
Sincerely,
[redacted]

We appreciate the customer contacting us regarding their concerns. The agreed upon credit was issued on December 6th. We thank the customer for their feedback regarding their experience.

We appreciate the customer contacting us regarding their concerns with their sales appointment.The customer and her father were present at the time of sales appointment. The credit application was run only on her father’s information as requested; he advised he was retired which was reflected on...

the credit application.

We appreciate the customer contacting us regarding their concerns. The customer had requested custom work, which was out of the scope of services we offer. We adjusted the price and installed the flooring as agreed. We thank the customer for their feedback.

We appreciate the customer contacting us regarding their concerns. The installer inspected the installed carpet and laminate flooring and could find no issues with the installation.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
We will wait for the independent inspector's report.
Sincerely,
[redacted]

We appreciate the customer contacting us regarding her concerns.
We have spoken with the customer and confirmed the color that she has chosen.
The repairs are scheduled to be completed on December 29, 2015. We appreciate
the customer’s feedback and look forward to amicably resolving this matter.

The customer contacted us in mid-July this year and she disclosed that a pipe burst and her new flooring had become damaged by the leak.
As with most consumer products, flood damage is not covered by warranty, however we offered to work with the customer's home insurance carrier on the cost of repair or replacement; the customer repeatedly refused our offer. Further, we have not received any information from the customer's insurance carrier, and it has never been alleged that we caused the leak in the customer's home.
The customer alleges that the wrong flooring was installed. We have reviewed thoroughly and can find no discrepancies with the customer's contract or product; the customer was installed with the correct style and color of flooring as agreed. Further, our process is to have the customer verify that the correct style and color of flooring prior to installation, and sign off on this review. The customer signed off that the correct flooring product was installed, and only made this claim well after the leak in her home.
While the floor damage to the flooring so soon after installation is regrettable, we understand the home insurance carrier has made the customer whole.

We appreciate the customer contacting us regarding their concerns.   Per the customer’s request, we have agreed to remove the installed flooring an issue a full refund, in exchange for a signed Agreement.

We appreciate the customer contacting us regarding their concerns. We left a telephone message for the customer on October 6th. Based on review, the shutters must be remade; we’ve offered to discuss with the customer.

We appreciate the customer contacting us regarding her concerns. We have advised the customer that we will have an inspection conducted by an independent, third party inspection company. Once the inspection report is complete and submitted to us, we will follow up with the customer to discuss the...

results and possible solutions. We appreciate the customer’s feedback and look forward to amicably resolving this matter.

We appreciate the customer contacting us regarding her concerns.
We have spoken with the customer, and repairs are scheduled for December 5,
2015. We appreciate the customer’s feedback and look forward to amicably
resolving this matter.

We appreciate the customer contacting us regarding their concerns. Installation was completed on January 20, 2018. We thank the customer for their feedback.

The local office has spoken to the customer, who declined to schedule service. We would be happy to service at the customer’s earliest convenience.

We appreciate the customer contacting us regarding his concerns. We have spoken with the customer and advised that we will have an inspection conducted by an independent, third party inspection company. Once the inspection report is complete and submitted to us, we will follow up with the customer...

to discuss the results and possible solutions. We appreciate the customer's feedback and look forward to amicably resolving this matter.

We appreciate the customer contacting us regarding his concerns. We conducted an inspection on February 29, 2016, and we will be following up with the customer to schedule the repairs at his convenience. We appreciate the customer’s feedback and look forward to amicably resolving this matter.

We await the customer’s reply to schedule a date for replacement.