Empire Today, LLC

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

We appreciate the customer contacting us regarding their concerns. The local office contacted the customer and confirmed installation is complete and to their satisfaction.

We appreciate the customer contacting us regarding their concerns. The local office has contacted the customer by email and requested estimates to repair the scratched paint. The customer also contacted us regarding an allegation that the installers stole her husband’s wedding ring. We take such...

allegations very seriously and have requested the customer file a police report.

We appreciate the customer contacting us regarding their concerns.
 
For customer satisfaction and goodwill, we have offered to replace the living room area at no cost to the customer. The customer has scheduled for August 30th for the replacement.

(The consumer indicated he/she DID NOT accept the response from the business.)
I would like to thank Revdex.com for its service. Without Revdex.com we would not have been aware about the mold which would have progressively gotten worse leading up to health problems. Since March 30th, Empire has ceased all communication with me and it is my belief that they would not have contacted me if it weren't for this complaint.
However, on 10/6/15 Empire did contact me in regards to reinstalling the hardwood floors. On 10/14/15, a subcontractor came to the house to make the repairs. However, after they started to remove the planks, they stopped, due to high moisture level and mold. The self leveling agent that was poured into the bedrooms was not cured when the second installation was completed. The mold is left exposed and in the mean time my family is camping out in the living room.
The mold could have been prevented if they complied with the inspector's recommendation back in March. This company put me and my family's health at risk due to negligence on their part. This whole process has caused me so much stress, anxiety, and has left me emotionally distraught. I told this company that the main reason I was replacing the carpet was because my children's doctors recommended it be removed due to their medical conditions. No customer should ever have to go through this torture. As of this day Empire has not scheduled a return date. [redacted]

The local office refunded the portion of the order the customer canceled. The living room was installed in its entirety and will not be refunded. For customer satisfaction and goodwill, we are willing to provide an additional $150 accommodation towards the furniture moving as outlined in the...

complaint.

We appreciate the customer contacting us regarding their concerns. Service was completed on Monday June 12, 2017. We thank the customer for their feedback.

The local office serviced on Thursday May 4th. They are scheduled to return on Tuesday May 9th to complete repairs.

We appreciate the customer contacting us regarding their concerns.Installation was completed on August 22nd; we appreciate the customer’s feedback regarding their experience.

We appreciate the customer contacted us regarding their concerns. For customer satisfaction and goodwill, we have agreed to re-stretch the carpet as a one-time courtesy at no cost to the customer.

Complaint: [redacted]
I am rejecting this response because:  I have accepted the conditions of the replacement carpet however I am not going to close this out until it is completely resolved.
Sincerely,
[redacted]

All refunds were processed as agreed on February 23rd. Please allow 7-10 business days to process through the banking system.

The local sales department is working with the customer on changes to the carpet order.

We’ve contacted the customer by telephone, and per their request, have settled the claim in exchange for a signed Agreement. The Agreement will be forwarded to the customer shortly, and the accommodation processed once signed and returned.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
Laura [redacted]

Revdex.com:They worked with me to get a Saturday appointment so I did not have to take another day off of work. The installers they...

sent were very professional and explained to me what was causing the issues and what my options were. Floor turned out great and the noise was eliminated.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

We appreciate the customer contacting us regarding their concerns.Foot prints and vacuum marks in the carpet’s nap are not defects, and indicative of a high quality carpet and the natural esthetic of the product itself.We are sorry to learn the customer is unhappy with the carpet they purchased....

Some styles of carpet, such as loop (berber) carpet show these marks less than others. We would be happy to work with the customer on their cost of replacement, and are having the sales associate contact the customer directly.

The local office has left several messages for the customer to discuss their concerns. We have not yet received a reply to our attempts to contact.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10949499, and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
Carrie [redacted]