Empire Today, LLC

We have spoken with the customer and agreed upon a discount, which will be processed back to the customer’s financing account. We appreciate the customer’s feedback and look forward to amicably resolving this matter.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me, so long as they follow through with the agreed upon work.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: This is still not settled. The work again is failing. Hoping for resolution on June 23rd.
Sincerely,
[redacted]

We appreciate the customer contacting us regarding their concerns. Per discussions with the customer, we have processed an agreed upon discount.We thank you for your feedback.

We appreciate the customer contacting us regarding her concerns.
 
The local office spoke to the customer on Tuesday May 24th, and the customer confirmed there is no duplicate charge. The customer still has concerns that the installed carpet may have a defect, and the local office will...

schedule an inspection under warranty.

We regret the customer is dissatisfied but thank the customer for their feedback.

We appreciate the customer contacting us regarding their concerns. We have spoken with the customer and have agreed to cancel the order, refund the deposit and provide an additional monetary accommodation. We appreciate the customer’s feedback and look forward to amicably resolving this matter.

We thank the customer for their feedback and regret that the customer feels this way. There is no policy of a specific refund as the customer describes. We would be happy to discount the order for customer satisfaction and goodwill and left a message for the customer asking if he would like to reinstate the order.

We appreciate the customer contacting us regarding their concerns.Installation was completed on November 25th and we discounted the order for the inconvenience. We appreciate the customer’s feedback.

We appreciate the customer contacting us regarding their concerns. We have spoken to the customer, agreed to the replacement of their laminate floor at no cost to the customer for customer satisfaction and goodwill. We have email an agreement document to formalize our offer. Once the customer has...

returned the signed agreement we will schedule the replacement at the customer’s convenience.  We appreciate the customer’s feedback and look forward to amicably resolving this matter.

Complaint: [redacted]
I am rejecting...

this response because:From: [redacted]@aol.com [mailto:[redacted]@aol.com] Sent: Thursday, April 21, 2016 3:30 PM To: Customer Relations Subject: [redacted] - claim # [redacted] called on April 12th, 4:31 pm, asking if we would allow Empire to get some more cleaning estimates. We said they could, he stated that Empire would be having some companies call us.None of the other issues were discussed and we have not gotten any calls from Empire or any cleaning companies.[redacted]
[redacted]
Sincerely,
[redacted]

We appreciate the customer contacting us regarding their concerns.
The installers found the old carpet to be very soiled with pet urine. We do not provide any services regarding such hazards, nor are we able to treat damaged walls and subfloor. However the installers were able to install the carpet...

as agreed.

We appreciate the customer contacting us regarding their concerns.Service was completed on September 14, 2017.

We appreciate the customer contacting us regarding their concerns. We have cancelled the order per the customer’s request and refunded the deposit.  We appreciate the customer’s feedback and consider this matter resolved.

We appreciate the customer contacting us regarding their concerns.The repair appointment previously scheduled required rescheduling, we apologize for the inconvenience. The local office has attempted to contact the customer by phone and email without response. We would be happy to complete the...

repairs at a mutually convenient time.

Complaint: [redacted]
I am rejecting this response because:I am happy to get my money back but am disappointed that no one from upper management wants to contact me to try to fix what went wrong.   Just a poorly run company.  
Sincerely,
[redacted]

We appreciate the customer contacting us regarding her concerns. We regret the delay in the refund for the cancelled order. We have spoken with the customer and advised that the refund has been processed and can take three to five business days to reflect on her account. We also sent the customer an...

email confirmation of the transaction. We appreciate the customer’s feedback.

The local office attempted to speak with the customer on October 9th, but had to leave a voicemail.Since we do not have the specialty parts required to finish the job, we have offered to reimburse the customer for a contractor to provide the specialty part. We have also offered alternative suggestions to resolve this matter amicably.

The local office has left several voicemail messages and sent email in an attempt to reach the customer, without a return call, to discuss inspection.

We appreciate the customer contacting us regarding their concerns. Service was completed as agreed. We thank the customer for their feedback.