Empire Today, LLC

We appreciate the customer contacting us regarding their concerns.We inspected the installed flooring and found it to be defective by installation. As such, we have offered warranty replacement with the same product at no cost to the customer under the labor warranty, or replacement with an...

upgraded product for the difference in price.We have also offered a full refund in lieu of replacement, allowing the customer to keep the installed product “as is.”

We appreciate the customer’s feedback regarding the installation in 2007. The recent inspection report states is not an installation nor manufacturing defect, rather are the site conditions causing the issue. The customer is welcome to have their own independent, certified inspection and the report would be reviewed for any warranty defects.

Complaint: [redacted]
I am rejecting this response because:they claim I didnt clean new carpeting every year thats riduculous I goggled how long a carpet should last and the answer is 10 YEARS a cleaning company told me emoire gave me defective carpet I want the 1 room and stairs done they want to charge me 1,400.00 to replace thats unexceptable also I looked up all the complaints on empire there are thousands how can the Revdex.com stand behind a company that does this to trusting customers 
Sincerely,
Michael [redacted]

We appreciate the customer contacting us regarding their concerns. Replacement has been scheduled for Saturday, December 16th.

We appreciate the customer contacting us regarding their concerns. The local office attempted to contact the customer by telephone several times in May without response; finally mailing a letter on June 1st. We would be happy to replace the bedroom carpet and under layment (padding) at the customer’s earliest convenience.

We appreciate the customer contacting us regarding their concerns. The local office spoke to the customer. The flooring was submerged under water for a period of time. This damage is not covered by warranty.  We have offered to quote for replacement but the customer declined.

The local office spoke with the customer. We have been advised the customer will control the humidity in the home, and then contact us once done to schedule repairs.

We appreciate the customer contacting us regarding their concerns. Service was completed on Saturday. We thank the customer for their feedback.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
Victor [redacted]

We regret the delay in completing the installation and any inconvenience that occurred as a result. The installation has now been completed. We appreciate the customer's feedback and look forward to amicably resolving this matter.

We appreciate the customer
contacting us regarding her concerns. We regret the delay in completing the
installation, and any inconvenience that occurred as a result. We have spoken
with the customer and offered a partial discount for customer satisfaction. The
customer has accepted this offer....

We appreciate the customer’s feedback and
look forward to amicably resolving this matter.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
R [redacted]

We appreciate the customer contacting us regarding their concerns.   Inspection found the flooring to be poorly installed, as such we fully replaced under warranty at no cost to the customer. Replacement was completed on September 28th. We thank the customer for their feedback.

The local office has spoken to the customer and have resolved the matter amicably. We thank the customer for their feedback.

Service was completed as agreed on Thursday November 17th. The customer also remitted payment for the open balance.  We thank the customer for their feedback regarding their order.

We appreciate the customer contacting us regarding her concerns.
We have been attempting to contact the customer via telephone to schedule the
necessary repairs, but she has not yet returned our messages. We look forward to
hearing back from the customer and amicably resolving this matter.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
Kristin [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
The business was very straightforward with me and dealt with the issue promptly and professionally.
Sincerely,
[redacted]

Initial Business Response /* (1000, 5, 2015/09/04) */
We appreciate the customer contacting us regarding her concerns. We have spoken with the customer and offered to replace the carpet on the stairs as a customer courtesy, with a signed agreement. The customer accepted this offer. We appreciate...

the customer's feedback and look forward to amicably resolving this matter.
Initial Consumer Rebuttal /* (3000, 7, 2015/09/08) */
(The consumer indicated he/she DID NOT accept the response from the business.)
After reading their agreement they want me to release and discharge them of any further guarantees on the carpet. This carpet came with a guarantee and I will not give this up. I purchased the carpet because of the guarantee and now they want to do away with it? They can fix the carpet that is worn out but I will not sign a release that will null and void their guarantee.
Final Business Response /* (4000, 20, 2015/10/14) */
We have been in contact with the customer and offered a partial refund for the stair portion of the order in lieu of the offered replacement. The customer has agreed, and we are forwarding the Agreement for the customer's review. We appreciate the customer's feedback and look forward to amicably resolving this matter.
Final Consumer Response /* (4200, 22, 2015/10/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
when I receive the check I will close out the complaint. I am totally being ripped off with what they are paying me, however, I am not in the best of health and can't keep fighting with them.

Complaint: [redacted]
I am rejecting this response because: I feels though with Empire I have been treat unfairly. This has to with more then just the bathroom in my master bedroom. The salesman you send out people who down on families with smaller homes thinking they cannot afford nice things. I’ve been treat poorly by the salesman and giving the run around about customer service. Kenneth [redacted] has been great toward me and my family. I’m still waiting on fair price for window treatment. I’ve contacted the  manufacture you guy use for your blinds. The blinds you guys used are sold at Loews with the same quality that’s used by Empire Today. This was told to by your manufacturer. 
Sincerely,
Angela [redacted]