Empire Today, LLC

We appreciate the customer contacting us regarding their concerns. Installation was completed as contracted in November 2016.  This includes installing quarter round trim onto pre-existing baseboards, which covers an expansion gap required for proper installation. This is the correct...

installation technique, and consistent with industry practice. The customer having wall base replaced is a site related issue unrelated to the flooring installation a year ago.

Initial Business Response /* (1000, 5, 2015/07/30) */
We appreciate the customer contacting us regarding her concerns. We have agreed to provide the customer a refund. The refund check will be sent to the customer via[redacted] for delivery no later than Monday August 3rd.

We appreciate the customer contacting us regarding their concerns.  At the customer’s request, we have canceled the order and will issue a full refund of the deposit payment. We look forward to working with the customer on future home improvement projects.

For customer satisfaction and goodwill, we have agreed to an additional credit to the customer’s order. We appreciate their feedback.

We appreciate the customer contacting us regarding their concerns. We serviced/inspected yesterday, September 11th.

We appreciate the customer contacting us regarding their concerns. The Office of the President has been working with the customer on an amicable resolution to her concerns. We recently left an additional telephone message for the customer but have not yet had a chance to speak personally.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this...

resolution is satisfactory to me. However, this was the same scenario when I called last time and the work was never completed. I hope the work will be completed this time.
Sincerely,
Nicole [redacted]

We appreciate the customer contacting us regarding their concerns. The local office spoke with the customer and offered a substantial discount, which the customer declined. We are hopeful the customer will reconsider the offer.

We were able to reach an amicable resolution to this matter with the customer. We appreciate the feedback.

We appreciate the customer contacting us regarding her concerns.
We have spoken with the customer and advised that the partial credit has been
processed. We appreciate the customer’s feedback and look forward to amicably
resolving this matter.

Complaint: [redacted]
I am rejecting this response because: Iwill be discussing the complaint further with [redacted] at Empire-today. Feel we will come to an agreement after all protocols have been acted on.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: They have not given us a reasonable offer. They put my kids health at risk because they could not do there job right the first time. They lied saying they try to get a hold of us. They have lied and said they try to give us a reasonable offer. Now not only have they put this off for months and not return our calls and have repeatally done no calls and no shows there carpet on my stairs is starting to fall apart. I'm sick of this. We have asked them 500.00 back and to redo all carpet right, we have been fighting this for over 3 months now. Our furniture is ruined. Our carpet is horrible, they need to fix what they screwed up and give us our money back. They have the worst customer service, the worst intallers, and they lie through there teeth. So we are rejecting this because they are all lies.
Sincerely,
[redacted]

We appreciate the customer contacting us regarding their concerns. We have spoken with the customer and have provided a monetary accommodation and will review receipts to possible reimbursement for damages. We appreciate the customer’s feedback and look forward to amicably resolving this matter.

We appreciate the customer contacting us regarding their concerns.   The $200 credit has been applied to the customer’s method of payment as agreed.  We have also mailed a new charge slip to the customer, if they wish to change the promotional financing offer.

We appreciate the customer contacting us regarding their concerns. The local office left voice messages to schedule installation of trim as offered.

We appreciate the customer contacting us regarding her concerns. Empire contact Ms. [redacted] and she has requested to cease all future interaction with Empire Today and requested we do not enter her home to conduct repairs.  Empire considers the matter closed at this time.

We appreciate the customer contacting us regarding her concerns. We have spoken with the customer and informed them the shutters have been ordered with a ship date from the manufacturer of May, 12, 2016. Once order has been received we will contact customer to schedule installation at their convenience. We appreciate the customer’s feedback and look forward to amicably resolving this matter.

We appreciate the customer contacting us regarding their concerns. The local office spoke to the customer and scheduled service for Saturday, May 20th.

We appreciate the customer contacting us with their concerns. The local office spoke to the customer on January 24th and confirmed the installation is complete and the customer is satisfied.

Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]Empire has told me in three separate occasions that they would return my call. First they said that they had to talk to the salesman to make sure the window treatment was a gift, part if a promotion since I accepted the flooring offer. They never called me back, that was more than a month ago. Then another person called and said they wanted me to explain the situation to them a second time and that they would return my call the next day. They dint return the all the next day. I've called and left messages but I don't believe that Enpire wants to right their wrong