Empire Today, LLC

We appreciate the customer contacting us regarding their concernsThe accommodation has been processed as agreedWe thank the customer for their feedback

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
Kelly *** thank you again for all of your help! :)

Complaint: ***
I am rejecting this response because:
I was told by floor mgr*** that I would be getting a $refund on my credit card and I have not received the credit nor any correspondence as to the credit has been issued
Sincerely,
*** ***

We appreciate the customer contacting us regarding their concernsThe local office has spoken to the customer and reached an amicable resolution to this matter

We apologize for missing the scheduled sales appointmentThe local office has been attempting to contact the customer by telephone to re-schedule but has not received a response

We appreciate the customer contacting us regarding their concernsReplacement was completed on September 25th under warranty at no cost to the customerWe thank the customer for their feedback

We appreciate the customer contacting us regarding her concerns
The installation was completed on November 20, We also offered the
customer a partial discountWe appreciate the customer’s feedback and look
forward to amicably resolving this matter

We appreciate the customer contacting us regarding their concernsWe have spoken with the customer and all services were completed on April 17, We appreciate the customer’s feedback and consider this matter resolved

We appreciate the customer contacting us regarding his concernsWe conducted an inspection on February 17, We have spoken with the customer and advised that his product is no longer availableHowever, we are currently attempting to locate and order the product, and we advised the customer of
the cost of repairs if we are able to obtain the productWe will continue to keep the customer updated on this processWe appreciate the customer’s feedback and look forward to amicably resolving this matter

We appreciate the customer contacting us regarding their concernsWe have spoken with the customer and provided the financing paperwork she has requestedWe appreciate the customer’s feedback and consider this matter resolved

We appreciate the customer contacting us regarding their concerns The laminate flooring was installed in August 2015, the one year labor warranty has lapsedThe local office has contacted the customer; service to the installed floor out of warranty would be at the customer’s costThe
customer has refused service at his cost

Complaint: ***
I am rejecting this response because the offer of repair and $is not enough for how long I have now been dealing with this I am asking for $1000, maintain my warranty and for my repairs to be made the week of 19th after 4pm (to ensure they have enough time to schedule the repairs)
Sincerely,
*** ***

Complaint: ***
I am rejecting this response
because: I've contacted Empire repeatedly about this matter and it's haven't been resolved! I'm still fighting with Empire and Synchrony about interest financing money that was charged to the loan for the months that I was charged for financingin the months that they fell to change the interest rate.
Sincerely,
Julia ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10994114, and find that this resolution is satisfactory to me
Sincerely,
Mohammad ***

Per the customer’s request, we have canceled the order and issued a full refund to the original method(s) of paymentWe look forward to working with the customer on future home improvement projects

We appreciate the customer contacting us regarding their concernsWe have spoken with the customer, explained the pricing was comparable to their previous order and have agreed to provide a small monetary discount for goodwill and customer satisfactionWe appreciate the customer’s feedback
and look forward to amicably resolving this matter

Complaint: ***
I am rejecting this response because:I was not told anything about moistureThe men that came and inspected the flooring said that it was a manufacturers defect and their supervisor would contact me to schedule the repairNow all of a sudden it's moisture with the additional insult of "urine"I contacted them multiple times before June with no responseIt is not good business practice to tell a customer one thing then do something elseThis has been a horrible experience in addition to what it seeming to be a waste of several thousands of dollars
Sincerely,
*** ***

We appreciate the customer contacting us with her concerns
We have offered reimbursement for damages due to the flooring installation in the kitchen, and a full refund of the bathroom vinyl orderThe customer has accepted our offer with signed Agreement

Service was completed on April 24, and we have agreed to a monetary accommodation which was processed on May 3, We appreciate the customer’s feedback and consider this matter resolved

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***