Empire Today, LLC

We appreciate the customer contacting us regarding their concerns
The adjustment of the purchase price was executed as agreed on July 15th, to the customer’s finance account. We apologize for any inconvenience

We have spoken with the customer and confirmed that the repairs have been completedWe appreciate the customer’s feedback and look forward to amicably resolving this matter

We appreciate the customer contacting us regarding their concernsWe have spoken with the customer, the order has been cancelled per the customer’s requested and a refund of their deposit has been processed. We appreciate the customer’s feedback and consider this matter resolved

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. I would have preferred more opportunity to look further into installing laminate but that did not take place. So, I will accept their reply
Sincerely,
Nancy ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

We appreciate the customer contacting us regarding their concernsPer the customer’s request, we have canceled the orderThe customer informed us that the deposit payment was stopped, as such no refund is dueWe look forward to working with the customer on future home improvement projects

We have spoken with the customer, and the replacement is
scheduled for November 30, We appreciate the customer’s feedback
and look forward to amicably resolving this matter

We appreciate the customer contacting us regarding her concernsWe have contacted the financing company, *** ***, regarding the customer’s concerns with her open balanceDue to privacy laws, *** *** would not discuss the customer’s account with us, and they advised that the customer should
contact them directly at 800.***.We appreciate the customer’s feedback and look forward to amicably resolving this matter

We appreciate the customer contacting us regarding their concernsWe have spoken with the customer and service to repair the carpet is scheduled for July 5, We appreciate the customer’s feedback and look forward to amicably resolving this matter

We appreciate the customer contacting us regarding their concerns with the sales appointment
As requested, we have canceled the customer’s orderNo deposit was paid, therefore no refund is dueWe thank the customer for their feedback

We appreciate the customer contacting us regarding their concernsWe have reviewed and determined there is no stain on the carpet, there is just a texture differenceWe discussed maintenance with customer, and recommend a hot-water professional cleaning

We appreciate the customer contacting us regarding their concerns. We refunded the cost of cleaning to the customer’s credit card on file

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me It is the same as the original agreement on the flooring
Sincerely,
*** ***-***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

We appreciate the customer contacting us regarding their concernsWe have spoken with the customer and informed them all of the material required for their replacement has not arrived. Replacement will be scheduled at the customer's convenience once all required materials have been received
We appreciate the customer’s feedback and look forward to amicably resolving this matter

We appreciate the customer contacting us regarding their concernsService was completed today under warranty at no cost to the customerWe thank the customer for their feedback

Complaint: ***
I am rejecting this response because:it does not address the issues and THEY STILL OWE ME OVER $IN CREDITTHEY DO NOT RESPOND TO MY INQUIRIES ABOUT THAT
Sincerely,
Len ***

The local office
offered to re-stretch the carpet at no cost to the customerFurther, they offered to reimburse the customer for a professional cleaning Below is the portion of the inspection report regarding the soiling of the carpetThe customer states that the carpet has been professional cleaned, but did not provide receipts Additionally, the customer advised the inspector that wear and matting were not the concern, rather the carpet bucklingAs stated, we have offer to service at no costSoiling: In the master bedroom, there is an area approximately 2' x2' that is soiledThe inspector removed an affected tuft and was able to confirm that the soil in just on the tops of the tuft Using distilled water and a bone scraper he agitated the affected area and using a clean white rag was able to transfer the soil to the rag. Using a black light on the affected spots the area did not fluoresce.He tested the pH of the affected area and it was Claim History / Background / Physical Description Of Site & Occupants: The consumer Mrs*** stated that her carpet was installed in August of She started to have an issue with the carpet in August of Her issues are not wearing or matting, her issues are the carpet is not tucked into the gully, the carpet is buckled and there are soil spots on the carpet

Revdex.com:
I have reviewed the response made by the business in reference to
complaint ID ***, and find that this resolution is satisfactory to me
I also want all of my toe boards and walls repaired where they also caused damage to be addressed. I tried to upload pictures but the email would not send
Sincerely,
*** ***

We appreciate the customer contacting us regarding their concernsWe have spoken with the customer and we have offered to replace the laminate flooring under warrantyReplacement is scheduled to begin June 20, We appreciate the customer’s feedback and look forward to amicably resolving this
matter