Empire Today, LLC

The local office spoke with the customerCarpet installed on stairs is not covered by manufacturing warrantyFor customer satisfaction and goodwill, we’ve offered to fully replace the stair carpet at a discounted cost

Empire today took care and were very perfesonal from the phone call to set up sales to the installation which was done within one weekI know people like to complain about company's for every little thing but this was a perfect experience Highly Recomended!!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. I hope delivery will be done in a timely manner
Sincerely,
Lisa ***

We appreciate the customer contacting us regarding their concernsThe local office has contacted the customer and scheduled an inspection for August 10th

We appreciate the customer
contacting us regarding her concernsWe regret that the installation was not
completed as scheduledPer the customer’s request, the order has been
cancelled and the refund of the deposit has been sent to the customer’s
provided mailing addressWe appreciate the
customer’s feedback and look
forward to amicably resolving this matter

We appreciate the customer contacting us regarding his concerns
We have spoken with the customer and offered to complete the necessary repairs
with a signed agreementWe were not able to complete the repairs because we
had not yet received the agreement from the customerWe remain willing
to
complete the necessary repairs with the signed agreementWe appreciate the
customer’s feedback and look forward to amicably resolving this matter

We appreciate the customer contacting us regarding their concernsThe local office inspected on April 27, The report has been forwarded to the manufacturer for review

We appreciate the customer contacting us regarding their concernsWe have spoken with the customer and all services were completedShe was very appreciative of the installer that conducted the workWe appreciate the customer’s feedback and consider this matter resolved

We appreciate the customer contacting us regarding their concernsWe have spoken with the customer and come to terms on a monetary accommodationWe will also schedule the repairs to be conducted after July 6, per customer request We appreciate the customer’s feedback and look forward
to amicably resolving this matter

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID
***, and find that this resolution is satisfactory to me I also must point out there is a financial attachemnentto this complaint, namely, Empire must reinburse the $bank fee for making stop payment as well as $fee for the trouble my family and I endured with the defecting equipment.
Sincerely,
*** ***

We appreciate the customer contacting us regarding their concernsThe local office spoke to the customer recently, who requested we install basement flooring at no cost due to the alleged damages. We are unable to give additional rooms of flooring for compensation, but we would be happy to
work with the customer on their cost of installation

Complaint: ***
I
am rejecting this response because:An inspector came to assess the damage to the base trim and drywall on Friday 11/ I have yet to hear back from Empire about a course of action to address the base trim We also have not yet come to an agreement on monetary compensation
Sincerely,
Colleen ***

Complaint: ***
I am rejecting this response because:it took over weeks for anyone to come fix the issueThen when they did come they did not
have enough carpet to fix the issue and had to use one of the older carpet and two steps didn't get touchedBy far the worse company I have dealt with and would never use again.I don't know how you have an A Revdex.com rating but the work done at my house does not reflect it
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: I did not reject the option of repair yesterday via phone I told their representative that Empire installers has been at my house times and they were not able to do the repairs due to the random length and I was told that it seems that the only solution was to agree on a refund Empire is still only arguing that the issue is only the "natural characteristics" of the wood, but it is not only that Issues have been found in the two inspections doneThey asked me for a percentage and the representative told me that he had to negotiate and that I was going to receive a call
Sincerely,
*** ***

We appreciate the customer contacting us regarding their concernsWe have spoken with the customer and completed services on July 3, We appreciate the customer’s feedback and consider this matter resolved

Service is scheduledWe thank the customer for their feedback

We appreciate the customer contacting us regarding their concernsThe local office has schedule inspection for November 28th

RevDex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
The General Manager ended up coming and looking at our floors himself and he agreed that we needed new floors that the first installers did it wrong
Sincerely,
Allison ***

We appreciate the customer contacting us regarding her concerns
We have been attempting to reach the customer via telephone to discuss options
for replacement, but we have not yet been able to speak with herWe look
forward to hearing back from the customer and amicably resolving this matter

Complaint: ***
I am rejecting this response because: Still zero communication from business to us; even if they haven't received the product; no install date set; and zero true communication from Empire themselves in over one month now
Sincerely,
Christopher ***