Empire Today, LLC

Initial Business Response /* (1000, 10, 2015/07/15) */
We appreciate the customer contacting us regarding his concernsWe have spoken with the customer and regret any miscommunication or inconvenience that occurredWe have advised him that he will receive a letter from*** indicating that the
issue is resolved, and we have also sent him a letter confirming that the order is cancelledWe are willing to refund the customer for any NSF fees he incurred, and request the customer forward documentation of these feesWe appreciate the customer's feedback and look forward to amicably resolving this matter
Initial Consumer Rebuttal /* (3000, 12, 2015/07/25) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They have done nothing to prevent this from happening to anyone else in the futureThis matter could have been resolved simply by communicating to certigy the 3rd party company that collects their funds that the order was canceled and there was no need to continue to try to collect on this accountTheir lack of communication has caused me a huge hassle to try to clean up and get resolvedI finally just received a letter from certigy saying the matter has been resolvedBut still there have been no other actions to prevent any of this from happening in the futureI cannot consider the problem fixed until there are policies in place and an open line of communication between the companies within a reasonable amount of time, weeks or more is not reasonable
Final Consumer Response /* (4200, 16, 2015/08/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
As stated before no corrective action has been takenA sorry is not good enoughWhen a company puts you negative twice due to their negligence a sorry and an apology is not sufficientCommunication is KEY and could have prevented the second 5900$ debit from my account days after the order was canceledFix the problem! Communicate with your accounts receivable clerks! It's that simpleUntil a policy is drafted and implemented to prevent this from happening again I will not be satisfiedPeriod! I was going to seek the fees I incurred during the process but have chalked that one up as a lossI have no interest in anything else but a policy and implementation as stated above
Final Business Response /* (4000, 14, 2015/08/04) */
We have spoken with the customer and confirmed that the order has been cancelled, refund processed, and the issue resolved with***We regret any miscommunication or inconvenience that occurred; it is our policy that we process our checks through***, and they secure our fundsWe appreciate the customer's feedback and look forward to amicably resolving this matter

The Inspector found the issues to be “Site & Maintenance” related. If the customer is having this carpet professionally maintained, we suggest the customer try and recoup something from the carpet cleaning company Please note, this carpet has been installed for six (6) years and no defects have been found

We appreciate the customer contacting us regarding their concernsService has been scheduled for Friday, December 1,

Complaint: ***
I am rejecting this response because: I have already scheduled twice with this company requiring me to
take time off work Neither time did anyone from the company show up on the day scheduled I cannot take anymore time from work for this to risk both my job as well as the cost of taking time offThis company needs to find another solution at this time I did try to work with the company to reschedule and unfortunately they failed twice to follow through on their side of the agreement.
Sincerely,
Karen ***

Customer has been offered everything he requested, but advised he was on vacation until August 16th

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***.
Empire statement is not accurate about the time frame to get my refund. It took them business days to finalize the transaction.Thank you for your assistance
Sincerely,
*** ***

Revdex.com:
I have
reviewed the response made by the business in reference to complaint ID ***We have scheduled an appointment for Dec5, 2015. I am not going to say that I am completely satisfied until the work is doneAt that point I will be glad to praise the efforts to resolve this issue
Sincerely,
Jeremy ***

Complaint:
I am rejecting this response because: Why do you keep saying the same thing? The new carpet has already been installed! After my THIRD rejection to get it replaced I hired another company and I have repeatedly told you thatI also told your representative over the phone that as wellI absolutely do not believe the inspection report showed no defectsI have witnesses to what the inspector said to our faces when he inspected the carpetI have tried to be nice and not leave negative reviews for your company all over the Internet but if this does not get resolved then I absolutely will be sharing my experience as other consumers need to know what they are getting intoThe carpet on the sample was NOT the same that was installed in my home and my husband and brother in law have no problem testifying that YOUR OWN inspector said that the carpet should not be like thatMy husband was also present during the carpet selection and felt the sample as wellI have notified our lawyer over the situation but would really rather not go down that road but I was scammed by your business and as I said before I will NOT let it go.
Sincerely,
Nicole ***

We appreciate the customer contacting us regarding their concernsWe have spoken with the customer and the financing concerns have been addressed. We are scheduled to re-measure for the installation of window treatments on May18, Once the window treatment order has been received we will
contact customer to schedule installation at their convenienceWe appreciate the customer’s feedback and look forward to amicably resolving this matter

We appreciate the customer contacting us regarding her concernsWe have spoken with the customer and come to terms on a monetary accommodation. We appreciate the customer’s feedback and look forward to amicably resolving this matter

We appreciate the customer contacting us regarding their concerns Per the customer’s request, the $was refunded to the credit card used for payment on August 15,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is NOT satisfactory to me I am sorry, I have not had time to call the police, we were out of town, then my office was in the middle of relocating We have fixed one room they damaged, but the rest we are still trying to find paint that matches What about the floors, the put in and damaged, and did not check to see if doors would beable to close?
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: There was no repsonse to any of my issuesI am trying to
figure out why they responded at allApparently quality and their customer's safety is not relevant to this companyTo not even attempt to review my claims or contact me at all is simply unacceptable to me, regardless of my desired outcome statement
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:
Sincerely,
Loren ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this
resolution is satisfactory to me as far as the refund promised being received However, the unprofessional actions of the installers were unacceptable and refund amount didn't come anywhere close to the actual damage caused I should not have had to contact the Revdex.com to get something this simple resolved Empire needs to put their customer's satisfaction at the forefront I consider this matter now closed but will continue to take my future business to Empire's competition
Sincerely,
Mark ***

We appreciate the customer contacting us regarding their concerns
The local office contacted the customer to change the stair covering from laminate to wood, which is better suited for stairsWe thank the customer for their feedback regarding their order

We appreciate the customer contacting us regarding their concernsThe customer changed their mind regarding the style and type of blinds they wanted, however the blinds were already fabricated by the vendorFor customer satisfaction and goodwill we have agreed to remake the blinds in the
customer’s original style

Initially, My first interaction with Empire was positive starting with the salesperson
I scheduled my installation on a WednesdayThe Installers did not bring enough materials to finish the job and rescheduled to complete that FridayThey were a NO CALL NO SHOW! I had called that day around noon for an ETA and never got a response and they never showed upA call to the Customer service and they rescheduled for Saturday MorningThe Customer Service manager told me I would be a priority and that my installers would arrive between 8am-10am So...11:rolls around and I call for an ETAAfter being on hold for a good 10-minutes I was told that my install would not happen today! So does that mean I would have sat in my house waiting till 6:for another NO CALL NO SHOW if I had not bothered to call for an ETA? So Frustrating!!!!!! I expected more from this companyI guess it just was not my week to be an Empire Customer! Communication from the installation department is extremely sorry!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
Yvonne ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
Bryan ***