Empire Today, LLC

We appreciate the customer contacting us regarding their concernsThe local office contacted the customer regarding the service received and was able to resolve the matter amicablyWe thank the customer for their feedback

Service has been scheduled for Friday, November 10th

We appreciate the customer contacting us regarding their concerns.Service was completed on March 13th as scheduledWe thank the customer for their feedback regarding their experience

Initial Business Response /* (1000, 10, 2015/08/07) */
We appreciate the customer contacting us regarding his concernsWe regret the delay in completing the installation and any inconvenience that occurred as a resultThe installation was completed on August 3, We appreciate the customer's
feedback and look forward to amicably resolving this matter

We appreciate the customer contacting us regarding their concerns
Customer’s carpet was installed December While the one (1) year labor warranty has lapsed, we internally inspectedWhile no defects were suspected, for customer satisfaction and goodwill, we have agreed to have a 3rd
party inspection of the carpet at no cost to the customerThat inspection is currently pending

The inspector found no manufacturing or installation issuesWe would be happy to work with the customer on the cost of replacementManufacturing No manufacturing related issues were observedSite Several areas of concern were found to have impact marks and abrasionsSeveral areas were found to be chipped with no impact marks or abrasionsThe areas of concern are consistent with site related activitiesCommon known causes are, items dropped or dragged on the flooring, chairs without floor protectors, pet nails and particulate soiling on the bottom of shoesInstallation No installation related issues were observedPerformance/Expectation Two of the areas of concern were found to be a variance in color on the productTwo areas along the joint were determined to be adhesiveOther The cause in several areas of concern could not be determined with certainty

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

We appreciate the customer contacting us regarding their concernsWe checked with the vendor who processes gift card referralsThis card was sent out on September 22, and was active and usedWe thank the customer for their feedback

Service is scheduled for this Saturday March 18th

We appreciate the customer contacting us regarding their concernsPer the customer’s request, we have canceled the order and issued a full refund of the deposit payment to the original method of paymentWe look forward to working with the customer on future home improvement projects

Complaint: ***
I am rejecting this response because: Empire flooring should take responsibility for giving customers the run aroundThey sent employees who don't speak English and didn't understand what "transitions" are and they left the tile bare where it meets the carpetSo unprofessionalNot to mention, the salesman only brought samples to choose fromTHREE!!! We were already under a contract so we had to pick among the poor choices he made available to usWhen we later saw an Empire retail storefront, they astonishingly had DOZENS of tile samplesThis establishment is extremely unprofessional and their headquarters doesn't know how to communicate well with the local office and vice versaThey cause consumers extreme frustration, low quality selection, and subpar serviceAnd we never even received an apology for the lack of communicationSo, that tells me this is typical of Empire
Sincerely,
*** ***

We appreciate the customer contacting us with their concerns
The local office has been in contact with the customer and we have ordered the needed materials for repairOnce the materials have been received, we will contact the customer to schedule at their earliest convenience

Complaint: ***
I am rejecting this response
because:my daughters carpet and pad were torn out of her room, leaving her room unable for her to live inWe are now having to find other installers and are being charged more due to Empires errorFurther, my name was falsified on a legal document.
Sincerely,
Carol ***

We appreciate the customer contacting us regarding their concerns. We spoke to the customer by telephone on January 10th and requested copies of the receipts for processional cleaningThe customer advised they were busy with some medical issues, but would forward at their earliest
convenience

Complaint: ***
I am rejecting this response because: I don't believe they will actually show up on the 13th based upon their past lack of appearances. I will resolve the complaint once they complete the repairs
Sincerely,
*** ***

Services to the laminate floor and carpet were completed on July 28thWe appreciate the customer’s feedback regarding their orders

Service was completed on May 10, We appreciate the customer’s feedback and consider this matter resolved

We appreciate the customer contacting us regarding their concernsWe have spoken with the customer and the service was completed on May 13, We appreciate the customer’s feedback and consider this matter resolved

We appreciate the customer contacting us regarding their concerns Service has been rescheduled for Wednesday, April 26, We regret any inconvenience this matter caused

Complaint: ***
I am rejecting this response because:Empire Today CONTACTED US on August 5, 2016, to offer us a partial refundNearly months later, NOW they want us to sign a legal document to get the refund that they've promisedWe've been told numerous times that "the check's in the mail" and now we find out that the check was never even processedMore deception on the part of this companyWe are rejecting this response because we STILL don't have the refund
Sincerely,
*** ***