Empire Today, LLC

Revdex.com:
I have reviewed the...

response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  Unfortunately, I will never do business with them, nor will I recommend them to friends, family, or colleagues.
Sincerely,
[redacted]

“Site related” damage refers to any damage to the product post-installation. Many things can damage an installed carpet, however unless the damage is observed occurring, any suggestions on what or how the damage occurred is only speculation. This damage is not a manufacturing defect and as such is not covered by warranty.

We appreciate the customer contacting us regarding their concerns. Installation was completed and the customer issued an accommodation was issued to the customer’s credit card for the inconvenience. We thank the customer for their feedback.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.   Once payment is received in 7-10 days from 06/06/2016
Sincerely,
[redacted]

We appreciate the customer contacting us regarding their concerns.  Installation was completed on Oct 22nd and 24th. Further, the customer has been accommodated for their plumber clearing the drains of grout. We thank you for your feedback regarding your order.

Revdex.com:If Empire comes through with what they have stated and can complete this project this would be great, I have had many more instances since the claim I filed and need Empire to commit to what they tell me they are going to do.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
Linda [redacted]

We appreciate the customer contacting us regarding their concerns. The local office has spoken to the customer and scheduled service to the trim as requested.

Complaint:...

[redacted]
I am rejecting this response because:  we are not pleased with the final result, we are just settling with it. The stress and hassle was undesireble. We regret ever contracting empire. We will not recomend. empire. We will get area rugs to hide the remaining damage to our new floors untill we can afford to hire another contractor, we are frustrated as this was a loss of 6500 dollars. Empire did refund for the toilots however we got the short end and lost and are not coming out whole.
Sincerely,
[redacted]

We...

have been in contact with the customer via email and offered
options for replacement with either the same product or a different style. The
customer has requested a full refund, and we have advised her that we are
reviewing her request and will follow up with her. We appreciate the customer’s
feedback and look forward to amicably resolving this matter.

We appreciate the customer contacting us regarding their concerns. Unfortunately, the agreement could not be executed. The order has been administratively canceled per the terms of the contract. The customer's deposit check returned to them by [redacted]. The check was received by the customer...

on Thursday August 17th. We thank the customer for their feedback.

Initial Business Response /* (1000, 5, 2015/07/08) */
We appreciate the customer contacting us regarding her concerns. We regret any misunderstanding or confusion that occurred regarding the terms of the financing and any inconvenience that occurred as a result. The financing was changed to the...

correct promotion and submitted to the finance company on July 7, 2015. We appreciate the customer's feedback and look forward to amicably resolving this matter.

We regret the delays in
completing the installation. For customer satisfaction, we are offering
 the customer a refund of the stair portion of the order with a signed
agreement. We look forward to hearing back from the customer and amicably
resolving this matter.

The local office contacted the customer and agreed to resolve the damage claim with receipt for the desk.The requested receipt has been received and the reimbursement is in process as agreed.  Reimbursements can take up to three weeks to be received.

We appreciate the customer contacting us regarding their concerns. We have reimbursed the customer for the broken stove handle and serviced the installed floor under warranty. We thank the customer for their feedback and we look forward to working with the customer on future home improvement...

projects.

We appreciate the customer contacting us regarding their concerns. The local office contacted the customer and reviewed the damage caused by the customer’s elderly dogs. While not covered by warranty, we have offered to repair one time at no cost to the customer. The customer also expressed...

interest in full replacement with another product and we would be happy to work with the customer on their cost of replacement.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
Kathleen [redacted]

We appreciate the customer contacting us regarding their concerns. The requested invoice has been emailed to the customer.  Thank you for your feedback regarding your order.

Revdex.com:
I have reviewed the response made by the...

business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. It' shameful it took me posting a review with Revdex.com and on [redacted], as well as a complaint and a second review on [redacted]. This company needs to be reassessed their A+ rating.
Sincerely,
[redacted]

We have spoken with the customer and scheduled repairs for March 18, 2016. For customer satisfaction, we also offered a partial refund, which the customer accepted. We appreciate the customer’s feedback and look forward to amicably resolving this matter.

Complaint: [redacted]
I...

am rejecting this response because:Empire has not accepted responsibility for the water damage that occurred to my computer during the original bathroom floor installation.   I have asked on numerous occasions for information relative to the emergency service call I placed regarding the water leaking into my basement from the toilet.   Their employee, Shelby, visited my home, took pictures of the leaking toilet, retrieved the correct product and fixed the leak.    I have contacted several plumbers regarding this type of incorrect installation of a wax ring and they indicated that the water can leak straight down without spreading around the base of the toilet and damaging the surrounding floor.The final installation of my bathroom floor, including installation of a new subfloor where the floor panels were incorrectly installed and water from the shower damaged the floor was replaced and new floor was installed.   At that time, the floor surrounding the toilet did not need to be replaced.I am concerned that my installation may have not been completed correctly as my contact at Empire Corporate claims there is no way the floor could not have been damaged around the toilet.I am requesting the detailed information regarding the emergency call, replacement of the failed wax ring and the pictures associated with this replacement.I have submitted replacement costs of my computer from MicroCenter here in Kansas City and they have denied my claim. In addition, I am requesting an additional one year extend warranty on my flooring material and installation as the final completion did not occur until one year after the initial installation.I am not confident that my flooring has been correctly installed as Empire has not been forthcoming with any information relative to the original installation and emergency call placed regarding the failed wax toilet ring. Regards.Terri [redacted]  
Sincerely,
Terri [redacted]