Empire Today, LLC

We appreciate the customer contacting us regarding her concerns. We have spoken with the customer, and we will process the refund for the window treatments that she did not receive. We appreciate the customer's feedback and look forward to amicably resolving this matter.

Complaint: [redacted]
I am rejecting this response because: I was willing to take a refund of what I paid, although with all that I have been through with this situation I feel I am entitled to more. I had to cancel a birthday and anniversary party due to the conditions of my floor. They also wanted me to sign an agreement that with accepting the refund I am waiving all rights for repairs, replacement or talk negative about Empire. When I agreed to the refund I told them that the debit card intially used was closed and if they could send me a check. The manager refused to send me a check stating that the refund has to go on the account intially used. I told him that the account is closed and if they attempt to put it in that account it would be rejected. He has refused to mail a check. So this will have to be handled by the courts. And the agreement to not talk negative about Empire is also out the window. I was hoping this could all be resolved without filing in small claims court but unfortunately this is the route I have to take.
Sincerely,
Michelle [redacted]

Complaint: [redacted]
I am rejecting this response because:I did receive my requested refund for the 5 times that the service crew had a no call no show, and the crew did show up on the 9th to redo the tile floor.  The removed the incorrectly done tile on the 9th and replaced it on the 10th. However, they have agreed to come back to replace one tile piece that is still not set correctly. and they did damage the paint on my bathroom door (took off aboun 2 inches of paint,while trying to clean off grout material they got on the door). The guy did half hartedly offer to paint the door, but I am reluctent to let him touch it.  We just made arrangements for him to come back and redo the tile piece that he agreed was still wrong.
Sincerely,
[redacted]

[A default letter is provided here which indicates your acceptance of Mediation. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID .[redacted] , and find your Informal Mediation services are necessary.
Regards,
[redacted]

We appreciate the customer contacting us regarding their concerns. The damage to the customer’s flooring was not covered by warranty and they were offered a paid repair; the customer agreed. When we arrived to service, the customer requested additional service, a full replacement. We have provided a...

quote to replace at a discounted cost.

We appreciate the customer contacting us with their concerns.   Services were completed as agreed on Tuesday, November 1st. We thank the customer for their feedback regarding their order.

Service was completed on May 9, 2018. We appreciate the customer’s feedback and consider this matter resolved.

We appreciate the customer contacting us regarding their concerns. A sales associate met with the customer and she is considering upgrading to hardwood flooring. The local office is working with her on the cost of the upgrade.

We appreciate the customer contacting us regarding their concerns.
 
The local office contacted the customer and agreed to reimburse the customer for damages with written estimates. We have offered to service the installed floor and the customer has scheduled for August 15, 2016. We apologize...

for any inconvenience.

We appreciate the customer contacting us regarding their concerns.
 
The customer’s previous choice of flooring was no longer available and the customer reselected to an instock style flooring.  The flooring was installed on July 22nd as agreed. We have also issued a partial discount. We...

apologize for the inconvenience.

We appreciate the customer contacting us regarding their concerns. The customer has been contacted by the local office to schedule replacement.

We thank the customer for their feedback. As stated, the order was canceled and the full deposit payment refunded to the customer.

We appreciate the customer contacting us regarding their concerns.The local office has spoken with the customer and agreed to a discount for customer satisfaction and goodwill.

We appreciate the customer
contacting us regarding her concerns. We have spoken with the customer, and the
vinyl installation was completed on November 16, 2015. The hardwood order is
being cancelled, and the refund will be processed back to the customer’s credit
card. We appreciate the...

customer’s feedback and look forward to amicably
resolving this matter.

Initial Business Response /* (1000, 5, 2015/08/18) */
We appreciate the customer contacting us regarding his concerns. We have spoken with the customer and offered to complete the repairs at no cost. The customer accepted this offer, and the repairs are scheduled to be completed on August 20, 2015....

We appreciate the customer's feedback and look forward to amicably resolving this matter.

We appreciate the customer contacting us regarding her concerns. We have been in contact with the customer, and the replacement has been completed. A furniture repair company will be addressing the damages on December 29, 2015. We appreciate the customer’s feedback and look forward to amicably...

resolving this matter.

Initial Business Response /* (1000, 10, 2015/09/10) */
We appreciate the customer contacting us regarding her concerns. We have been in contact with the customer and offered a replacement. The customer accepted this offer, and the replacement is scheduled to be completed on September 14, 2015. We...

appreciate the customer's feedback and look forward to amicably resolving this matter.
Initial Consumer Rebuttal /* (2000, 12, 2015/09/16) */
(The consumer indicated he/she ACCEPTED the response from the business.)
After opening two Revdex.com complaints and a [redacted] Attorney General's Consumer Protection Division case, Empire finally decided to honor their warranty and replaced my carpet. I would not recommend this company.

We appreciate the customer contacting us regarding their concerns. Service to the carpet was completed on October 6, 2016 under warranty at no cost to the customer.

We appreciate the customer contacting us regarding their concerns.We've spoken with the customer and have scheduled service for Wednesday, October 18, 2017

We appreciate the customer contacting us regarding their concerns. We spoke with the customer and agreed to remove the carpet and issue a full refund in exchange for a signed agreement. We are currently waiting on the agreement and will schedule the removal once received.