Empire Today, LLC

We appreciate the customer contacting us regarding their concernsWe have agreed to a monetary accommodation which was processed on May 3, We appreciate the customer’s feedback and consider this matter resolved

We appreciate the customer contacting us regarding their concernsWe apologize for the inconvenience rescheduling the installation causedWe offered installation at a discounted price but the customer requested to cancelPer the customer’s request, we have canceled the order and issued a full
refund of the deposit payment to the original method(s) of paymentWe look forward to working with the customer on future home improvement projects

Revdex.com:
I have reviewed the response made by
the business in reference to complaint ID ***, and find that this resolution is satisfactory to me I have already scheduled to have a second company make the repairs that have asked for since this project began I want no further action from Empire We had two phone calls from Empire representatives attempting to send more subcontractors to our house When we asked about a manager coming the reps had no further information; then out of the blue - yesterday we received a call from a person calling himself a manager He arrived minutes after the call He offered to send another subcontractor to our house to repair the tile, but would not remove baseboards I have no desire to continue to drag this process out I am moving on The trend will continue with this company as long as a customer will allow it - there will be no more Empire subcontractors at my house
Sincerely,
*** & *** ***

Complaint: ***
I
am rejecting this response because: The main reason is there is no time/date stamp on how long to replace the window treatment! I have "heard" the remark "we have ordered the replacement and once in, we will contact the customer to have it replaced" since back in July and it is now late October! What is the guarantee this time and why haven't the top regional management personnel gotten involved! My communication (consistent) with Empire Today company is well document in the files since I have been the one calling them and have not gotten any feedback, follow up or firm date of when this window treatment will be replaced
Sincerely,
*** ***

The corporate office spoke to the customer and made an offer to resolve the matter amicablyWe look forward to the customer’s positive reply to the offer

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

The local office spoke with the customer on December 30th and the customer confirmed they received the checkWe appreciate the customer’s feedback

Initial Business Response /* (1000, 5, 2015/09/15) */
We appreciate the customer contacting us regarding his concernsWe regret that the installation was not completed as initially scheduled and any inconvenience that occurred as a resultPer the customer's request, his order has been cancelled,
and the refund of his deposit has been processedWe appreciate the customer's feedback
Initial Consumer Rebuttal /* (2000, 7, 2015/09/16) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I accept their response because they did refund me, but of course no one contacted me to tell meI still 100% believe this is a garbage company with horrid customer support and a massive scamGo read the reviews on Yelp and ConsumerAffairs; Thousands of negative comments

Complaint: ***
I am rejecting this response because they initially offered a $credit (4% of the cost of the job)I rejected this as unsatisfactory and insultingAngelica acknowledged and asked what we would consider satisfactoryI said 15%, or $would be ok, even though we really feel like is should be a 25% credit, but we were willing to find a middle groundAngelica replied she should be able to get that, but when she called back again she said she was able to increase the offer to $300, a disappointing 5%, and a negligible increase to the previous offerIt is clear the business is not willing to accept proper responsibility for the destruction and mishandling of our personal property
Sincerely,
Kendra ***

We appreciate the customer contacting us regarding their concerns Services were completed on August 19th, and we have discounted the order for the inconvenienceWe appreciate the customer’s feedback regarding their order

Initial Business Response /* (1000, 5, 2015/08/18) */
We appreciate the customer contacting us regarding his concernsWe have spoken with the customer, and the repairs were completed on August 13, We appreciate the customer's feedback and hope to assist him with future home improvement
projects
Initial Consumer Rebuttal /* (3000, 7, 2015/08/26) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Repairs have not been completedI was contacted by the GM and he sent out a company representative to assess the problemI was later contacted by the GM who informed me that the installation manager would contact me to resolve the issueAlthough I was contacted by the installation manager, no work has been scheduled or completed
Final Business Response /* (4000, 13, 2015/09/17) */
We have been in contact with the customer, and the replacement was completed on September 16, We appreciate the customer's feedback and look forward to amicably resolving this matter
Final Consumer Response /* (2000, 15, 2015/09/19) */
(The consumer indicated he/she ACCEPTED the response from the business.)
If though the work did not start as scheduled we are pleased with the work completed and with the contractor that was assigned to resolve the problem

Complaint: ***
I am rejecting this response because:my feedback TO YOU is poor ,THE WORST COMPANY IVE EVER DELT WITH...YOU FAIL TO ACKNOLAGE ALL THE DAMAGE DONE AND MY TIME SPENT,AND COST OF FIXING MY KITCHEN..WERE IS MY COMPENSATION FOR THIS
Sincerely,
*** ***

Initial Business Response /* (1000, 5, 2015/09/17) */
We appreciate the customer contacting us regarding her concernsWe regret that the installation could not be completed as initially scheduledPer the customer's request, her orders have been cancelled, and the refund of her deposit was
processed back to her credit cardWe appreciate the customer's feedback
Initial Consumer Rebuttal /* (2000, 7, 2015/09/17) */
(The consumer indicated he/she ACCEPTED the response from the business.)

We appreciate the customer contacting us regarding their concernsService was completed as agreed and the customer contacted us to let us know they were pleasedWe thank the customer for their feedback

Complaint: ***
I am rejecting this response
because:In fact the severe weather was two days prior to the scheduled appointment, and Empire confirmed the appointment the day before, saying that they would be at my premises on the afternoon of March I made myself available for the appointment, and received a call on the afternoon of March where they informed me that they would not be able to honor the appointmentThis is typical of the kind of customer service that I have experienced dealing with Empire Today
Sincerely,
Stephen ***

We appreciate the customer contacting us regarding their concerns.The regional manager spoke to the customer’s husband on March 24, 2017, and reached an agreement to resolve the matter amicably

The local office has left the customer several telephone messages without reply
On Thursday July 21st, the customer service manager left another voicemail and emailed a of the customer’s signed contract clearly showing the price for the window treatments

Inspection of the installed floor is scheduled for tomorrow, Tuesday July 18th

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
Sanjay ***

We appreciate the customer contacting us regarding their concernsThe local office has come to an agreement with the customer to settle this matter amicably