Empire Today, LLC

Initial Business Response /* (1000, 5, 2015/10/07) */
We appreciate the customer contacting us regarding her concernsWe have spoken with the customer and offered a replacement with a signed agreementThe replacement will be scheduled at the customer's convenienceWe appreciate the customer's
feedback and look forward to amicably resolving this matter
Initial Consumer Rebuttal /* (2000, 7, 2015/10/08) */
(The consumer indicated he/she ACCEPTED the response from the business.)
For now, I accept itThe manager of the office personally came to my house and showed me swatches for an upgradeThe installation of the replacement floor is scheduled for todayIf it gets cancelled for any reason and they do not contact me to tell me that, which happened when they put in the original floor, I may reopenAt this time, I am satisfiedWe will see what happens today

We appreciate the customer contacting us regarding their concernsPer the customer’s request, the order has been canceledWe have refunded the full amount of the deposit payment back to the original payment methodWe thank the customer for their feedback, and look forward to working with the
customer on future home improvement projects

The refund check was reissuedThe Office of the President has followwith the customer to advise

We appreciate the customer contacting us regarding their concernsThe local general manager met with the customer’s and reviewed the installed flooringThe marks are part of the floor design and contribute to the natural esthetic of the installed floorWe offered to work with the customer on the
cost of replacement, but the customers declinedWe thank the customer for their feedback

We appreciate the customer contacting us regarding their concernsWe have spoken with the customer and discussed the concerns transpired regarding the installationWe appreciate the customer’s feedback and consider this matter resolved

We appreciate the customer contacting us regarding their concernsThe local office has contacted the customer to review the seaming in the great room

We appreciate the customer contacting us regarding their concerns.The customer was approved for the referral gift card and contacted on October 31st to advise sameThe cards are processed by a 3rd party vendor, please allow business days to receiveWe thank the customer for their feedback
regarding their experience

We appreciate the customer contacting us regarding their concerns.The local office has been working with the customer and has reached an agreement for us to supply the materials with the customer contracting for their own installer to complete the labor

We appreciate the customer contacting us regarding their concerns.For customer satisfaction and goodwill, the customer has been offered replacement at no additional cost in exchange for a signed AgreementThe customer has agreed and we are scheduling a sales appointment so the customer may
re-select an in-stock style of carpet

We appreciate the customer contacting us regarding their concerns. The local office spoke with the customer and agreed to a partial discountThe discount was processed as agreed to the customer’s credit card on October 25th. We thank the customer for their feedback

Complaint: ***
I am rejecting this response because: I paid with empire credit card and I do not want a credit on the account I want the money back.
Sincerely,
*** ***

We appreciate the customer contacting us regarding their concernsService was completed on April 28, Additional, we have discounted the order for the inconvenienceWe appreciate the customer’s feedback

We appreciate the customer contacting us regarding their concernsWhile the damage to the installed carpet is site related and not covered by warranty, the manufacturer has approved replacement at no cost to the customerThis offer was extended to the customer, but refusedWe are hopeful the
customer reconsiders

Complaint: ***
I am rejecting this response because: I have tried to contact Alexis
several times in the past days, on Thursday the 12th I called the number they said call times at different times of the day and all of the calls on that day and previous days went to a voice mail, to which I left a message and have had no response at allI think the number they provided (Alexis: ###-###-####, ext***) is a bump number, and they have no intention of returning the call or standing good on their warranty/Guarantee
Sincerely,
Noel ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
Aaron ***

We appreciate the customer contacting us regarding their concerns. The refund check was sent to the customer by *** and delivered on October 4, We appreciate the customer’s patience while this matter was addressed

We appreciate the customer’s feedback, and have been in contact with the customerWe did not do any subfloor work, and understand the subfloor to have been damaged prior to the carpet installation
For customer satisfaction and goodwill, have offered a partial discount on the carpet order, or
replacement of the carpet once the customer has had the subfloor repaired at their own expenseWe look forward to an amicable resolution to this matter

The local General Manager has discussed with the customer and offered pricing to complete both jobsThe customer is considering the proposal

We appreciate the customer contacting us regarding her concerns
We have spoken with the customer and offered a replacementThe customer
accepted this offer and selected a new styleThe replacement is scheduled to
be completed on December 14, We appreciate the customer’s feedback
and
look forward to amicably resolving this matter

We offered to reinstate the contract at the previously reduced priceThe customer requested to cancel and the deposit payment was refunded in fullWe that the customer for considering our service, and look forward to working with them on future home improvement projects