Empire Today, LLC

Service is scheduled for Saturday, February 17th

Revdex.com:They worked with me to get a Saturday appointment so I did not have to take another day off of workThe installers they sent were very professional and explained to me what was causing the issues and what my options wereFloor turned out great and the noise was eliminated I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

We appreciate the customer contacting us regarding their concernsWe have spoken with the customer and all services were completed on July 6, We appreciate the customer’s feedback and consider this matter resolved

We appreciate the customer’s feedbackThe local office spoke to the customer and made an offer regarding the damage to the bed

We appreciate the customer contacting us regarding their concernsThe local office has left several messages to schedule inspection of the installed carpet without replyWe look forward to speaking with the customer and scheduling a mutually convenient time to schedule the review

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. Sincerely, Eleanor ***

We appreciate the customer contacting us regarding their concerns.The local office contacted the customer and we have agreed on an independent inspection of the installed flooringThe inspector with contact the customer directly to schedule

Complaint: [redacted] I am rejecting this response because: I have not accepted to replace the carpet at a discount rateThe carpet should be replaced by Empire at their expenseI do have a reprensenative coming to my house for a quote, but I doubt I'll ever do buisniness with them againThe carpet they originally sold me was supposed to be top of the line, but clearly it's low grade materialThe company doesn't stand behind their product and attempts to bury warranty-voids deep in the contracts to avoid paying for carpet replacementsI truly believe Empire Carpet is running a scamI will never recommend them and hopefully my experience will force the company to change their policies and ethics Sincerely, [redacted]

We appreciate the customer contacting us regarding their concernsCarpet was installed in February and we provide a one (1) year labor warranty on all installationsThe customer contacted us in July regarding service to the carpetWe advised there is a fee for out of warranty services The customer refused to allow service even after we reduced the cost to the customerWe thank the customer for their feedback

We appreciate the customer contacting us regarding their concernsReplacement was completed on October 8th with Vinyl Plank flooring at no additional cost to the customerWe thank the customer for taking the time to provide feedback on their order

We appreciate the customer contacting us regarding their concernsAs the customer stated in the complaint, we provide a one (1) year labor warranty on all installationsAs this was installed in 2012, the labor warranty lapsed some time ago and we have offered to repair for a fee The customer has not replied to voicemail messages to discuss service

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, Eric [redacted]

Complaint: [redacted] I am rejecting this response because: empire has canceled my install and refunded me the down payment, yet Zero compensation for the inconvenience of my house being in shambles until another company can get a floor installedThe entire first floor of my house is crammed into one roomThis was possible for the few days prior to install but this is unacceptable for this long of a period of time due to their inaccurate sales or swap of material at time of installSo now my family is sitting on our porch to eat dinner nightly bc of the lack of flooring in our homeI can't barely use my kitchen bc it's a disaster Sincerely, [redacted]

Thank you for contacting us regarding your concerns Our accounting department has confirmed that the correct promotion has been requested of the finance company on October 5thPlease allow up to billing cycles for the changes to reflect on the monthly statement We appreciate your feedback regarding your order

We appreciate the customer contacting us with their concerns We have reimbursed the customer for repairs that were made at the customer’s expense

Complaint: [redacted] I am rejecting this response because:I did get the floor inspection done on 11/21 and now Empire... Today will not respond to me with the results. I have left over four messages and get no return calls. This company should be down graded by your rating system. Sincerely, Rubert [redacted]

Complaint: [redacted] I am rejecting this response because: I spoke with the agent before floor was installed about my dog sometimes having accidents on the floorHe told me that I would not have any problems with the floorIf I had been told this was not the floor to go with I would have went a different wayHe must have just wanted to make a saleThis was clearly talked about and I went on what he stated to meThey are willing to replace the floor but they want an additional $ to do itI just don't understand why I should have to pay out this much again for their fully convincing me that the floor was pet safe Sincerely, [redacted]

We appreciate the customer contacting us regarding their concernsService was completed as agreed and the local office confirmed the customer was satisfiedWe thank the customer for their feedback

We appreciate the customer contacting us regarding their concernsDamage to the installed flooring are not covered by warrantyThe local office customer service manager has attempted to contact the customer directly to discuss an amicable resolution

I spoke the Empire Today Patrick was very nice, and he is working on refunded me the interest fees, I am very happy about that Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, Lira [redacted]