Empire Today, LLC

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, David [redacted]

We appreciate the customer contacting us regarding their concerns Installation was completed on October 8thThe local office reached out to the customer regarding any open issues without a return callWe thank you for your feedback regarding your order

We appreciate the customer contacting us regarding their concerns Per the customer’s request, the order was canceled and the deposit payment was refunded on July 18, 2016, in full to the credit card used for paymentPlease allow up to business days for the refund to post

We appreciate the customer contacting us regarding their concernsWe are reviewing the charge slip the customer signed for the promotional financing and working with [redacted] regarding the customer’s concerns

We appreciate the customer contacting us regarding her concernsThe customer's carpet has been installed since 2005, and as such, both the installation and manufacturer warranties no longer applyWe previously offered to repair for a service fee, but the customer declinedWe have offered to reduce the cost for the carpet to be re-stretched by fifty percent, and we can also inspect the laminateWe look forward to hearing back from the customer and amicably resolving this matter

We have explained the customer that the manufacturer requires transitions be installed to meet industry standards for the product contractedWe have also offered to replace the bathroom floorThe customer has informed us that they have contacted a independent party to inspect the floor and will not proceed with any adjustments to the floor until the inspection has been conducted to either verify or refute our statementsWe look forward to amicably resolving this matter

We were advised that the vendor (manufacturer) is still working on this claimAs soon as we receive further information, we will contact the customer directly

We have offered replacement with the customer's choice of re-selectionThe customer has asked to review more samples before making her final choice

We appreciate the customer contacting us regarding their concerns The customer’s deposit has been refunded to the credit card used for paymentAdditionally, we have forwarded a check to reimburse the customer for the testingPlease allow up to fifteen (15) business days to be received We thank the customer for their feedback on their order

We appreciate the customer contacting us regarding their concerns We installed wall base in the bathroom area at no additional cost to the customer on Friday, August 19thWe appreciate the customer’s feedback regarding their order and service

We appreciate the customer contacting us regarding their concernsReplacement is scheduled for August 28th at the agreed upon price

We appreciate the customer contacting us regarding their concernsService was completed as scheduled, and we’ve left a voicemail for the customer to confirm their satisfactionWe thank the customer for their feedback

Warranty information is on line: www.empiretoday.com/warranties

We regret any delays in serviceThe unprecedented weather recently has caused significant delays across the region

We appreciate the customer contacting us regarding their concernsWe have discussed with the customer and have requested proof of professional cleaning so the review may move forward

We appreciate the customer contacting us regarding their concernsService was completed on Sunday, June 25thWe thank the customer for their feedback

We appreciate the customer contacting us regarding their concernsLaminate flooring is scratch resistant, but not scratch-proof We have attempted to reach the customer several times to quote for service, but the customer has not returned our calls

We appreciate the customer contacting us regarding their concernsThe local office contacted the customer and all service issues have been resolvedFurther, we discounted the order for the inconvenienceWe thank the customer for their feedback on their experience

The local office has contacted the customer and discussed options for resolution

Complaint: [redacted] I am rejecting this response because: I told the customer service representative that I was not satisfiedShe said she would talk to her manager and let me if there was anything they could doI never heard back from her after that.They have not addressed the issue and I am not satisfied with the outcome of this dispute because they have done nothing to try to resolve it Sincerely, Aisha [redacted]