Empire Today, LLC

We appreciate the customer contacting us regarding their concernsWe have scheduled service for Monday November 6, per the customer’s requestWe do not pay customer’s for labor for moving their own items, however for customer satisfaction and goodwill we have agreed to refund $

We appreciate the customer contacting us regarding his concernsPer the customer’s request, the ceramic order has been cancelled, and the refund of the deposit has been issued back to his credit cardAdditionally, we have credited the customer as reimbursement for the chandelierIt can take up to three to five business days for the credit to reflect back on the customer’s cardWe appreciate the customer’s feedback and look forward to amicably resolving this matter

I had laminate floors put in by Empire Today Beautiful job done by an extremely respectful crew of I just had to remove all the knick knacks and lamps, other small items and they moved all the furniture I had rooms and a hallway done in one day, from about am to pm Job was done very well My only issue was that the salesperson did not inform me of the price per foot of the selection I made and that this floor could be scratch plus I had to use a special Cleaner, that water would actually hurt the floor other then that, I am completely satisfied with my experience with the company

We appreciate the customer contacting us regarding their concernsWe have spoken with the customer and informed them that the manufacturer has denied the warranty claim a sited the carpet was free of any manufacturer or installation defects We have informed the customer that they may hire a certified inspector to inspect their carpet The customer may submit the certified inspector’s findings and certification credentials to us and we would resubmit their claim if the report indicates the carpet is defectiveWe appreciate the customer’s feedback and look forward to amicably resolving this matter

The laminate flooring was installed in January We provide a one (1) year workmanship warrantyThe manufacturer provides a thirty (30) year warranty on fading, staining, moisture, and wear We have filed the information with the manufacturer for possible claims under warrantyAs soon as the manufacture information is received, we will contact the customer

We appreciate the customer contacting us regarding their concernsWe have ordered parts to service under warrantyWe will contact the customer to schedule once the parts have been received from the manufacturer

We appreciate the customer contacting us regarding their concernsWe have spoken with the customer and scheduled the delivery of material for May 13, We appreciate the customer’s feedback and look forward to amicably resolving this matter

The local office contacted the customer and was able to resolve the matter amicablyWe appreciate the customer’s feedback

We appreciate the customer contacting us regarding their concernsWe have spoken with the customer The correct vinyl flooring was installed per contract and there are no manufacturing or installation related defects in the floor We have offered the customer for customer satisfaction and good will a monetary accommodation or full replacement to a different product at a discounted cost to the customerThe customer has declined our offer, but agreed to call us backWe appreciate the customer’s feedback and look forward to amicably resolving this matter

We appreciate the customer contacting us regarding their concernsThe local office inspected and has scheduled service for Saturday, December 16,

We appreciate the customer contacting us regarding their concernsWe have spoken with the customer and have agreed replace the carpet with and upgraded styleThe customer has agreed to pay the upgrade cost of the new material to be installedReplacement is scheduled for December 15, We appreciate the customer’s feedback and look forward to amicably resolving this matter

We appreciate the customer contacting us regarding their concernsLocal office has spoken with the customer and scheduled for an internal inspection of the installed floor

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, Vanessa [redacted]

We appreciate the customer contacting is regarding their concernsThe office of the president briefly spoke with the customer, who advised they recently had a family tragedy and would contact us at their convenience

The regional manager spoke to the customer today and offered to reimburse her for a contractor to address the door

We appreciate the customer contacting us regarding their concernsWe have made several attempts to contact the customer, but they have not returned phone calls We would like to apologize for missed sales appointmentWe appreciate the customer’s feedback and consider this matter resolved

We appreciate the customer contacting us regarding their concernsThe local office has contacted the customer and scheduled inspection for Wednesday, January 24th

Complaint: [redacted] I am rejecting this response because:The quality of the laminate is extremely poor in addition to the installation. Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, Dorothy [redacted]

We regret that the customer is dissatisfied with our offer for customer satisfaction and goodwillIf there are receipts or estimates for physical damage to review, we would be happy to look into the matter further