Empire Today, LLC

Thank you for contacting us regarding your concernsPer the pre-installation check list, we do not cut or service doors, especially steel doorsWe recommend the customer contact a professional with expertise in such adjustments

Empire warranty is for one year.Manufacturer warranty is for yearsEmpire indicated this should be a manufacturer issue at initial complaint call

We appreciate the customer contacting us regarding his concernsWe have spoken with the customer and advised that there are structural issues, which the customer will have a contractor repair We appreciate the customer’s feedback and look forward to amicably resolving this matter

We appreciate the customer contacting us regarding her concerns We have spoken with the customer, and repairs are scheduled for December 5, We appreciate the customer’s feedback and look forward to amicably resolving this matter

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me as long as I receive payment promptly I have been contacted and told they are processing the refunds and should receive them soon If for any reason I do not receive the compensation agreed upon, I will resubmit my complaint Thank you for your kind attention to this matter Sincerely, [redacted]

We appreciate the customer contacting us regarding her concernsWe regret the delay in completing the installation and any inconvenience that occurred as a resultWe have spoken with the customer, and the installation is scheduled to be completed on September 23, We appreciate the customer's feedback and look forward to amicably resolving this matter

Complaint: ***
I am rejecting this response because:They would not provide ALL of
the inspection reportsThe one report they sent indicated an installation failure also, which they failed to mention in their responseThey refused to provide the first inspection report
Sincerely,
Phil ***

We appreciate the customer
contacting us regarding her concernsThe repairs have been completed, but the
customer has requested different transitionsWe ordering the transitions and
will schedule the installation at the customer’s convenienceWe appreciate the
customer’s feedback and look
forward to amicably resolving this matter

We appreciate the customer contacting us regarding their concernsWe have contracted for an independent inspection of the installed flooringWe will contact the customer as soon as the inspector’s report is available

Complaint: ***
I am rejecting this response because:The carpet inspector
did their testing on Monday May 14, and I was informed by voicemail by the Orlando installation manager ***) on Thursday May 17, that the results would be done by Friday May 18, 2018.The Orlando office to include the CSR Manage* *** * ***, *** *** * *** & Installation manager *** * *** all failed to call me on Friday May and none of them answered their phones on Monday May 21, at 11:00am.Their Texas "Call center" who only speaks primarily Spanish told me that it would take 3-weeks for inspection results which means that not only they are in breach of contract, they lied about the promised time frame to replace the carpet by memorial day.Further procrastination, avoidance and unreasonable delays can lead to litigation
Sincerely,
*** ***

We appreciate the customer contacting us regarding their concernsWe have agreed to a full replacement due to installation issuesThe carpet has been ordered and we are waiting the material to arrive so we may schedule at the customer’s earliest convenience

We appreciate the customer contacting us regarding their concernsWe have spoken with the customer and all services were completed on April 27, We appreciate the customer’s feedback and consider this matter resolved

We appreciate the customer contacting us regarding his concerns
We have spoken with the customer, and the repairs are scheduled to be completed
on December 1, We appreciate the customer’s feedback and look forward to
amicably resolving this matter

We appreciate the customer contacting us regarding their concernsWe have spoken with the customer and we will be conducting repairs to both her carpet and luxury vinyl plank flooring The services are scheduled for July 9, We appreciate the customer’s feedback and look forward to
amicably resolving this matter

Complaint: ***
I am rejecting this response because: This is not a resolution to anything in a business or ethical senseThis is truly a
failure to acknowledge the advertising and deceptive business practices on the sale promotionsBy not providing the consumer with a fair price breakdown, anything can be done to manipulate the consumer to making the purchase in favor of the business In the original complaint it was noted that this was at no fault of the installer, what-so-everThe installer did an outstanding job and performed exceptionally wellWould love to work with this installer anytimeThis was actually the representative that attended the original appointment, that miss measured
Sincerely,
*** ***

We appreciate the customer contacting us regarding her concernsWe have spoken with the customer and advised we will have an inspection conducted by an independent, third party inspection companyThe inspection is scheduled for April 2, Once the inspection report is completed and submitted
to us, we will follow up with the customer to discuss the results and possible solutionsWe appreciate the customer’s feedback and look forward to amicably resolving this matter

We appreciate the customer contacting us regarding her concernsWe have spoken with the customer, and we are scheduled to replace the laminate on March 18, and the carpet on March 21, We appreciate the customer’s feedback and look forward to amicably resolving this matter

We appreciate the customer contacting us regarding their concerns. We have spoken with the customer and apologized for the missed sales appointmentWe were able to reschedule the appointment and provide the customer a quoteWe appreciate the customer’s feedback consider this matter resolved

We appreciate the customer contacting us regarding their concernsInstallation was completed on September 15, Further, we have discounted the order for inconvenienceWe thank the customer for their feedback

We appreciate the customer contacting us regarding her concernsThe replacement has been completedWe have been attempting to reach the customer via telephone to discuss the refund for the cost of the plumber, but she has not yet returned our messagesWe appreciate the customer’s feedback and
look forward to amicably resolving this matter