Empire Today, LLC

We appreciate the customer contacting us regarding their concernsThe installation manager, *** ***, left a voicemail for the customerPlease call *** back at: (770) ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
Tracy ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10960220, and find that this resolution is satisfactory to me
Sincerely,
Patricia ***Will never recommend this business highly disappointed in the lack of customer service from this organization

We appreciate the customer contacting us regarding their concernsPer the customer’s request, we have canceled the orderThe full deposit payment is being refundedWe look forward to working with the customer on future home improvement projects

We appreciate the customer contacting us regarding their concernsInstall was completed on October 28, We thank the customer for their feedback

We appreciate the customer contacting us with their concerns
We have scheduled repairs to the customer’s molding and trim as requestedWe apologize for any inconvenience

We have spoken to the customer and agreed to an additional refund for customer satisfaction and goodwill

Complaint: ***
I am rejecting this response
because: Although the correct item has finally been installed, there is no excuse for the lack of customer service that I, as a customer, was subjected to This is a terrible way to run a business and I'm reasonably sure that the only reason I have a floor now is because the Revdex.com got involved It should not take from 3/until 4/to get square feet of produce installed I spent hours, yes hours, on the phone with customer service and never had a contact from the local officeThe original order was incorrect, the man that was sent to correct it was rude and unprofessional and I was told by the installer that the job was so small that it wasn't worth his time to do it. Believe me, if I had not persisted, it would not be there today
Sincerely,
*** ***

We appreciate the customer contacting us regarding their concernsThe local office inspected the installed flooringThe customer is over wetting and using the wrong products to clean the installed flooring; this damage is not covered by warrantyWe have offered to replace the flooring for a
discounted cost to the customer

Complaint: ***
I am rejecting this response because: We are still in process of scheduling the replacement of the flooringUntil this is complete I will NOT not be marking this as a completed issue
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: After attempting to confirm second installation date with the installation manager, left three days of messages before a response. Reassured that product would be brought to our home on Friday and that the job would be done it one day. Left cell phone number with us just in case there would be a problem. No product arrived on Friday nor any phone calls to confirm that our installation would take place on Saturday October 15th. We prepared our kitchen for installation, removed and disconnected all appliances and furniture. Empire sent carpenters to install our vinyl floor, they had only been with this company for days and were very uncomfortable with installing the vinyl. Said they could remove the old floor and put the *** down, Empire could not guarantee that the vinyl would be installed on October 16, Sunday. The original floor was installed on Saturday September and Sunday September 4.....they do work on Sundays. It was left that we would be contacted on Monday October 17. Started to phone them at am October requesting a full refund. Was referred from installation manager to another man, *** ***. Left several messages, when no response I filed a small claim dispute with our local magistrate, *** ***, on Monday afternoonWe are requesting a full refund for the botched installation of the vinyl floor. Also, the vinyl floor is a low grade vinyl. When we moved our refrigerator for second installation, the weight of it was imbedded into the floor and exposed the *** underneath in the shape of the casters on fridge. Totally frustrated with this company and we will leave it to the court to decide what happens next.
Sincerely,
*** ***

We appreciate the customer contacting us regarding their concerns.We have contracted for an independent inspection of the customer’s flooringThe inspector will contact the customer directly to schedule

We appreciate the customer
contacting us regarding his concernsWe have spoken with the customer,
and the installation is scheduled to be completed on November 25, We
appreciate the customer’s feedback and look forward to amicably resolving this
matter

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
Shannon ***

We appreciate the customer contacting us regarding their concernsWe have spoken to the customer and discussed and explained the pricing of his orderCustomer has considered moving forward with an installationWe consider this matter resolved

We appreciate the customer
contacting us regarding her concernsWe have spoken with the customer
regarding the installation issues that occurred, and the replacement has now
been completedWe appreciate the customer’s feedback and look forward to
amicably resolving this matter

We appreciate the customer contacting us regarding their concernsThe local office has been working with the customer on a re-selection of carpet for replacementThe local office has left several messages for the customer regarding the next steps without a return call

We appreciate the customer contacting us regarding her concernsWe have spoken with the customer and she has agreed to allow Empire to send a contractor to provide a comparison estimate. We appreciate the customer’s feedback and look forward to amicably resolving this matter

We appreciate the customer contacting us regarding their concernsWe can find no defects with the installed carpetWe regret the customer is dissatisfied with their purchase, and the local office has been working with the customer to make them a more satisfied customer

We appreciate the customer contacting us regarding their concernsWe have spoken with the customer, installation has been completed and we have provided a monetary accommodationWe appreciate the customer’s feedback and consider this matter resolved