Empire Today, LLC

We appreciate the customer contacting us regarding their concerns. We contracted a certified inspector at no cost to the customer to determine the root cause of the customer’s concerns with the luxury vinyl plank flooring. The certified inspection is scheduled for June 24, We
appreciate the customer’s feedback and look forward to amicably resolving this matter

Currently we are still waiting on the material to arrive; we have been advised the order was shipped on September 14thWe've touched base with the customer and will contact to install once the order has arrived

Service was completed on Monday November 27thWe appreciate the customer’s feedback

We appreciate the customer contacting us regarding their concernsThe local General Manager spoke with the customer and was able to reach an amicable resolutionWe thank the customer for their feedback

The check was mailed on December 22ndPlease allow business days to receive

Complaint: ***
I am rejecting this response because: not all situations have been resolvedI need a manager to contact me and discuss a resolution
Sincerely,
*** ***

Complaint: ***I am rejecting the closing of this claim because:
I received the settlement agreement. I have signed the agreement and returned it to Empire
I can not mark this issue resolved until I receive the settlement money in my credit card account. As soon as I receive the money, I will mark the case closed.Sincerely,*** ***

Initial Business Response /* (1000, 5, 2015/10/12) */
We appreciate the customer contacting us regarding her concernsWe regret the delay in the installation and any inconvenience that occurred as a resultThe installation was completed on October 11, 2015, and we also offered the customer a
partial discount for customer satisfaction and goodwillWe appreciate the customer's feedback and look forward to amicably resolving this matter
Initial Consumer Rebuttal /* (3000, 7, 2015/10/13) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I am still waiting for a manager to call meThe woman that I spoke to Sunday during install said an upper manager would be calling me on Monday, 10/Never received a call, have not received anything in writing reflecting my discount, and when I called *** where my financing is through, they don't show any discount, only the full charge
This needs to be resolved and Empire Today needs to take responsibility and call me backWhen I am quoted 2-hours for upper management to handle my complaint and it has now been three days, that is not resolving the issue
Final Business Response /* (4000, 9, 2015/10/20) */
We have spoken with the customer and advised that the discount has been processed and will be applied to her financing accountWe appreciate the customer's feedback and look forward to amicably resolving this matter
Final Consumer Response /* (2000, 11, 2015/10/21) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Glad this issue is resolvedI have not received my first bill, so I am going to assume they got this squared awayI will never do business with this company again, nor will I recommend their servicesIt is unfortunate that in this day an age, a business still does not understand that a simple I am sorry can go a long way

Per the customer’s request, the order has been canceled and all payments have been refunded in full

We appreciate the customer
contacting us regarding her concernsWe have spoken with the customer
regarding the pricing of the order and the discounts that had already been
processedWe agreed to an additional discount, and it will be processed to the
customer’s financing accountWe appreciate
the customer’s feedback and look
forward to amicably resolving this matter

We appreciate the customer contacting us regarding their concerns. The local office contacted the customer directly and has scheduled for repairs under warranty at no cost to the customer

We appreciate the customer contacting us regarding his concernsWe have been attempting to reach the customer via telephone and email to discuss his concerns with the pricing, but we have not yet been able to speak with himWe look forward to hearing back from the customer and amicably resolving
this matter

We appreciate the customer contacting us regarding her concernsWe have spoken with the customer, and the installation was rescheduled for December 18, We appreciate the customer’s feedback and look forward to amicably resolving this matter

I Had carpet installed in my basement by Empire and they did an excellent job, the price was very affordable and the sales team was excellent

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
Stanley And Barbara ***

We appreciate the customer contacting us regarding their concernsThe local office has spoken to the customer and offered full replacement at no additional cost to the customer in exchange for a written agreementWe look forward to the customer’s positive reply to the offer

We appreciate the customer contacting us regarding their concerns.The agreed upon adjustment to the customer’s finance account was completed on March 14,

Complaint: ***
I am rejecting this response because: my floor is not fixed
Sincerely,
*** ***

We appreciate the customer contacting us regarding their concernsAll work has been completed and the reimbursement issued for the property damageWe thank the customer for their feedback

The third party inspection was performed on November 2ndWe are waiting for the report from the inspector and will contact the customer as soon as it's available