Empire Today, LLC

We appreciate the customer contacting us regarding their concernsInstallation was completed and we’ve spoken to the customer to confirm their satisfaction

We appreciate the customer contacting us regarding their concernsThe local office has reviewed and agreed to replace the Hallway and Living Room areas at no cost under warranty on Friday, December 29,

We appreciate the customer contacting us regarding their concernsWe have spoken with the customer and the service was completed on April 30, We appreciate the customer’s feedback and consider this matter resolved

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
Juavanna ***

We did not disturb any possible asbestos containing materialAs such, it is the home owner’s responsibility to have the tile tested at their own cost, and if needed, have the contaminated material abated. We offered to install carpet at a discounted cost, but that was refused by the customerAs such, we canceled the customer’s order and refunded the customer’s deposit payment in full

We appreciate the customer contacting us regarding their concernsService was completed on May 9, We thank the customer for their feedback and we look forward to working with the customer on future home improvement projects

We appreciate the customer contacting us regarding their concernsThe refund was processed to the customer’s credit card used for payment on May 18, We thank the customer for their feedback

The local office spoke to the customer by telephone on Thursday December 29th and was able to reach an amicable resolution We appreciate the customer’s feedback regarding their order

The accommodation
has been processed and will be issued back to the customer’s financing accountAdditionally, per the customer’s request, we will provide him with an extra piece of carpet and deliver it at his convenienceWe appreciate the customer’s feedback and look forward to amicably resolving this matter

We appreciate the customer contacting us regarding their concerns.The flooring was replaced under warranty with a new vinyl flooring on January 27thWe thank the customer for their feedback

We received the signed agreement from the customer, and the refund has been processed back to her financing accountWe appreciate the customer’s feedback and look forward to amicably resolving this matter

Complaint:
***
I am rejecting this response because:- This information regarding the refund is accurateIt has been receivedI did also miss a call from Empire in this regardHowever, their response does not address the fact that they "sold" and accepted payment for a product they do not have and never intend to installThis is particularly concerning as two different sales associated, one in person and one over the phone, sold me this alleged "product," i.etape-down installation.
Sincerely,
Jennifer ***

We appreciate the customer's feedback.The area manager reached out personally to discuss the customer's concerns and left a messageWe are looking forward to speaking with the customer

We appreciate the customer contacting us regarding their concernsWe have spoken to the customer and advised his foyer was not included as part of his contractFor customer satisfaction and goodwill we have offered to install the foyer with hardwood flooring for no additional as long as the
customer agrees to complete the carpet portion of his contract prior to the installation of the foyer area. We appreciate the customer’s feedback and look forward to amicably resolving this matter

RevDex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and I will wait to see how the company chooses to handle the inspector's results and the impact it has had on my life, including days that I have to take off for the inspection and for the reinstallation of my floorI do not consider this resolved at this time
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: After a week they are now not fulfilling the remedy that was
agreed uponMore shady, dispicablec actions by a supposed respectable companyThe runaround, untruths and inconsistencies still continue a year laterWhat an awful regrettable mistake I made choosing to do business with them againIt is unfathanable that a consumer acts in good faith and it's treated so deplorably.
Sincerely,
*** ***

We appreciate the customer contacting us regarding their concernsService was completed on July 11,
We appreciate the customer’s feedback and apologize for any inconvenience

We appreciate the customer contacting us regarding his concernsWe have spoken with the customer, and an inspection is scheduled for January 12, Once the inspection is completed, we will follow up with the customer to schedule the repairsWe appreciate the customer’s feedback and look
forward to amicably resolving this matter

We appreciate the customer contacting us regarding their concernsWe regret missing the scheduled appointmentThe local office has reached out to reschedule

We appreciate the customer contacting us regarding their concernsWe have spoken with the customer and have cancelled the carpet order and refunded their deposit as requested. We appreciate the customer’s feedback and consider this matter resolved