Empire Today, LLC

We appreciate the customer contacting us regarding her concerns
As requested, we have refunded the credit card on file, and charged the finance account
We appreciate the customer’s feedback on this matter

Complaint: ***
I am rejecting this response because: I am still waiting on a response, I was supposed to hear something on Friday
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:A voicemail message was left in Spanish about weeks ago
which is not professional to assume language preferences in America where we speak EnglishA voicemail was left by sales manager from the Orlando office last week which was returned Sunday advising hours of availabilityIt appears the business would rather blame the customer for not being available after two attempts to contact the customer and the customer advised Sunday, March 12th, that the time of availability would be regular business hours, therefore Monday...Come Tuesday, this is the response...Most importantly, the messages are speaking of rescheduling the missed appointment losing the emphasis on the inconvenience this has created over all from day oneThe dismissal of the company is clearly poor customer service executionI will nolonger seek compensation nor business through this company
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:I was told a Sales Manager would come to give the most efficient options and answer questions, instead two books of samples were left on my porchThe quotes for alternate materials than originally discussed never came, not even during the time frame they quoted in this responseThe subfloors are done and I don't even know when we are moving forwardThey have had weeks to at least have me the quotes for alternative flooring optionsI sent a message at the end of last week telling them flooring could begin Tuesday
Sincerely,
*** ***

We appreciate the customer contacting us regarding her concerns
The General Manger of the local office spoke to the customer and agreed to resolve this issue amicably with a discountThe Agreement has been received and the agreed upon discount is in process
We thank the
customer for her feedback regarding this matter

We appreciate the customer contacting us regarding their concernsWe have spoken with the customer, all services were completed on August 5, and we have process the agreed accommodation We appreciate the customer’s feedback and consider this matter resolved

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Thank you for contacting us regarding your concerns. Service was completed as agreed on October 8thWe appreciate the customer’s feedback on their order

We appreciate the customer contacting us regarding their concernsWe have spoken with the customer and all services were completed on January 23, We appreciate the customer’s feedback and consider this matter resolved

We appreciate the customer contacting us regarding her concernsWe have spoken with the customer and confirmed that she has received the refund checkWe appreciate the customer’s feedback and look forward to amicably resolving this matter

We appreciate the customer contacting us regarding their concernsThe local office picked up the unused boxes as agreedWe thank the customer for their feedback

We appreciate the customer contacting us regarding their concernsThe local office spoke with the customer’s daughter and scheduled warranty replacement at no cost to the customer on September 22nd

The local office spoke with the customer and we are scheduling a sales associate to meet with the customer to review the installed productThe customer will contact the local office to schedule a mutually convenient time for the review

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
Joanna ***

We appreciate the customer contacting us regarding his concernsWe have been attempting to reach the customer via telephone to discuss his concerns with the pricing, but we have not yet been able to speak with himWe look forward to hearing back from the customer and amicably resolving this
matter

We appreciate the customer contacting us regarding their concerns
We have agreed to a substantial discount in exchange for a signed AgreementThe signed agreement has been received and the discount processedThe customer advised they will pay the remaining amount of the order by personal
check

Complaint: ***
I am rejecting this response because: I have not received proof of the refund as of when my statement reflects the refund then I can accept the offer
Sincerely,
*** / *** ***

The local office spoke with the customer and confirmed the refunds have been received

We appreciate the customer contacting us with their concernsThe local office has spoken with the customer and inspection is scheduled for Friday, July 28th